TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/Sh/i0/UB2ZWQ2XJ8XW.PNGSprout SocialGet social ROI with Sprout2018-08-07T16:48:18.687ZSprout Social was an amazing agency partner for us as we grew over the past five years. It allowed us to navigate multiple channels and multiple client accounts with ease. The overall ease of use and UX was great and most features worked flawlessly. As an agency, you are tasked with managing a lot of moving parts for client campaigns and having reporting, publishing, engagement, and tasks consolidated to a single view was very helpful in our agency workflow and processes.,Scheduling content
Research and overall visibility of a social community across channels
Reporting
Engagement,Instagram
Live and story-based content
Additional social channels,9,3,A sellable resource to increase billings
A technology tool that improved reporting
Increased our bandwidth and overall efficiency.,Hootsuite Free,Canva, Adobe Illustrator CC, Facebook for BusinessVerified UserA nice all-in-one social media management tool2018-08-20T20:18:03.200ZSprout Social is a robust community management and social media management tool with all-in-one capabilities. It has helped us stay organized and visualize our content calendar in one place.,Social media aggregation. Every use case across the team is aggregated into one platform across channels. Listening, engaging, community management.
Publishing tools. The publish calendar helps us to see what our content calendar looks like across all of our channels. Letting us see what conflicts (if anything).
Social listening. A nice sweet set of tools to get a full picture of the conversation around our brand.,Sentiment analysis could improve. In my experience, it's about 60% accurate and doesn't account for subtleties of sarcasm or have machine learning AI.
The user interface could be more user-friendly. Sort of intangible feedback, but I found navigation to be tough at first.,9,3,Community management software allows us to optimize resources respond to our customers more efficiently
The ability to centralize social activities improves efficiency by consolidating platforms and saving time for employees.,Falcon.io and BufferVerified UserSolid entry-level product for social media management2018-06-04T20:41:54.603ZSprout Social is being used by one person within our organization's Communications department. I implemented Sprout hoping to streamline our social media efforts and manage all of our organization's social media platforms from one place. I currently have two Facebook accounts, one Twitter account, one Instagram account, one LinkedIn company profile, and a Google Analytics account connected to Sprout.,The social listening capabilities do a great job of providing me with information I need from our target audiences.
Customer service is readily available, thorough, and considerate. When I call them with questions, I’ve gotten live people EVERY time, which is rare in the social media realm.
The option to shorten links and add photos directly in tweet drafts has helped not only workflow, but it also helps maintain a seamless aesthetic on our Twitter profile.
The ability to export calendars into PDFs and send them to campus partners has made workflow for campaigns so much better. I no longer have giant spreadsheets full of posts to send off to other departments for approval.
The dashboard is simple and easy to navigate.,Sprout calculates impressions and engagements differently than Facebook and Twitter do natively, so I’m unable to rely solely on the reports pulled from the platform.
Sprout’s Instagram integration didn’t suit our needs. Our audiences respond best to posts in real time, so there isn’t opportunity to schedule Instagram posts in advance. With recent privacy changes, I’m not able to like or comment on Instagram posts from Sprout either, so I’ve moved back to using Instagram natively.
The integration with LinkedIn company pages is weak; links don’t format correctly, so it’s easier to post natively.
Approvals and task assignments aren’t available with the entry-level subscription, and the cost of upgrading is similar to what I could get for a more robust tool like Falcon.,8,1,The single dashboard and scheduling tools have saved me around 5-8 hours per week that were previously spent juggling between browsers.,TweetDeck, Hootsuite Free and Falcon.io,Adobe Photoshop, Trello, Google Analytics, TweetDeck, Facebook for Business, BufferAdrienne HardinSprout Social - Good basic analytics on a budget.2018-01-22T19:27:04.866ZSprout Social is used to track key social media metrics, monitor social media campaigns, track social media engagement, and provide social media reports to key stakeholders including supervisors, directors, and other executives. Additionally, we used Sprout Social as a way to schedule content and help create a content calendar we could follow.,Scheduling content
Aggregating analytics from various social media platforms
One-click reporting,Fairly basic interface
Analytics are surface level
No social listening,6,3,Monitor and increase engagement on owned social channels
Easily report on social media activities to higher ups
minimal cost so not a huge investment,Hootsuite Pro, Cision PR Software, Radian6 and Crimson Hexagon ForSight,Cision PR Software, Radian6, Crimson Hexagon ForSightJimmy MackGreat Social Platform Manager2017-12-15T15:54:35.729ZMy hotel is unique because we are actually two hotels in one which means we have double the social profiles a normal property does. We use Sprout Social to keep track of all our social profiles and interactions. It assists in making sure nothing falls through the cracks or goes unanswered.,Creating and scheduling posts across a multitude of platforms.
Discovering content through RSS feeds and account feeds
Discovering potential profiles to follow and manage your following/followers.,Browser compatibility. I use chrome and sometimes the page doesn't fit properly or it gets stuck and won't refresh.
The way the pop-ups for scheduling work. Sometimes they look deformed or don't fit on the screen of my full sized laptop. It's odd the way they pop out and don't function properly.
The app has a long way to go. It's getting better with every up date, but I wish it was as user-friendly as the website.,10,1,Sprout Social has positively impacted our interactions with guests and potential travelers looking for information because we can answer their questions in a timely manner.
Sprout Social has positively impacted the way we are able to schedule campaigns and track their process.
There is no direct data to indicate an ROI. We can measure link clicks but we cannot translate that into bookings as of yet.,Hootsuite Free,Google Drive, Apple iCloud, Microsoft Office 2016Stephanie MacMillan
Unspecified
Sprout Social
259 Ratings
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