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Sprout Social

Sprout Social

Overview

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening…

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Recent Reviews

TrustRadius Insights

Sprout Social effectively addresses social media management and monitoring needs. Users utilize Sprout Social to schedule social media …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Twitter (57)
    7.7
    77%
  • Content planning and scheduling (57)
    7.1
    71%
  • Real-time tracking (55)
    6.5
    65%
  • Facebook (59)
    6.3
    63%

Reviewer Pros & Cons

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Pricing

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Standard

$199 annual / $249 monthly

Cloud
per user/per month

Professional

$299 annual / $399 monthly

Cloud
per user/per month

Advanced

$399 annual / $499 monthly

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://sproutsocial.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $249 per month per user
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Product Demos

Sprout Social Review Demo - Is This The Best Social Media Scheduling Tool

YouTube

How To Use Sprout Social - A Walkthrough Demo Of Sprout Social

YouTube

Sprout Social Demo 2023 | Sprout Social Review

YouTube

How to Use Sprout Social's Service Cloud Integration

YouTube
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Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

7.3
Avg 7.6

Publishing

Scheduling posts to various social media channels and profiles from one interface.

4.9
Avg 8.0

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

6
Avg 8.1

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

4.7
Avg 7.7

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

7.5
Avg 8.5

Reporting/analytics

5.8
Avg 7.9

Account management

Users can manage access to multiple social media accounts.

7.6
Avg 8.1
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Product Details

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening for customers. Sprout also provides customer success and technical support, to deliver consistent value to all users. Any organization, regardless of size or industry, receives dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to try a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Google+
  • Supported: Instagram
  • Supported: Pinterest

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Sprout Social Screenshots

Screenshot of Sprout’s social media publishing tools, used to schedule and post messages to Facebook, Twitter, Instagram, Pinterest and LinkedIn simultaneously from a single Compose window.

Sprout Social Videos

Bringing Customer and Business Insights Together with Tableau and Sprout Social
Customer Care with Service Cloud and Sprout Social
Sprout Social Employee Advocacy

Sprout Social Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, French, Italian, Portuguese, Spanish

Frequently Asked Questions

Sprout Social starts at $249.

Hootsuite, Khoros Marketing, and Sprinklr Social are common alternatives for Sprout Social.

Reviewers rate Broad channel coverage and LinkedIn highest, with a score of 8.3.

The most common users of Sprout Social are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(498)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Sprout Social effectively addresses social media management and monitoring needs. Users utilize Sprout Social to schedule social media posts, pull analytics reports, and monitor social media mentions. According to users who have been using the software for more than 2 years, it has helped them publish content on pages and profiles, schedule posts in different time zones, and monitor their social media effectiveness. The software is highly appreciated for its ability to increase efficiency and productivity in engaging with social media communities and mapping out online strategies.

One of the key use cases of Sprout Social is central monitoring of all social media accounts to ensure consistent branding and communications. Users have found it essential for managing multiple accounts from one platform, allowing them to maintain a unified brand voice across various channels. Additionally, Sprout Social has had a positive impact on marketing efforts by expanding advertising capabilities and enabling simultaneous content publishing.

Another valuable use case of Sprout Social is reporting and monthly metric analysis. Users rely on the software to track content performance, community growth, and overall social media effectiveness. It provides them with comprehensive reports that help in evaluating strategies and making data-driven decisions.

Moreover, Sprout Social helps users aggregate social issues, track responses, and ensure a clear voice from brands. It simplifies the process of categorizing interactions, engaging with customers, and responding to comments and direct messages. By streamlining these tasks, it saves users significant time when it comes to social media scheduling and analytics.

Users recommend Sprout Social for small businesses and non-profit organizations due to its ease of setup and robust reporting capabilities. It serves as a valuable tool for managing different strategies and campaigns by offering features like scheduling social media content, monitoring social feeds, and creating reports for all clients.

Sprout Social also caters to digital marketing agencies by providing centralized management of client's social media accounts, gathering analytics, and offering reporting tools. Its detailed analysis across all social channels makes it a preferred choice for agencies looking to track social progress and provide comprehensive reports to clients.

With its versatility, Sprout Social is used by universities as well to manage social media accounts for announcements, news, public relations, and marketing purposes.

Overall, Sprout Social proves to be an essential tool in managing social media by catering to a wide range of use cases. From scheduling content and engaging with customers to monitoring analytics and generating reports, this software simplifies the complex landscape of social media management.

Users commonly make the following recommendations based on their experience with the software:

  1. Integrate with Asana: Users suggest integrating the software with Asana to streamline workflow and enhance task management capabilities.

  2. Spend time exploring functions: Reviewers advise investing time in exploring and familiarizing oneself with the various functions of the software to fully understand its capabilities.

  3. Choose a company that treats customers well and aligns with goals: Users recommend selecting a software company that provides both a powerful tool and prioritizes customer satisfaction. They suggest finding a company that aligns with business goals and offers reliable support and service.

These recommendations emphasize the potential benefits of integration, the importance of understanding the software's functions, and considering customer-centricity when choosing a software provider.

Attribute Ratings

Reviews

(1-25 of 57)
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Jenna Carpentier | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
2
There are two of us in our organization who use Sprout Social on a daily basis. We are both Digital Communications Specialists and use it mainly for scheduling social media posts and monitoring media mentions. On occasion, the Marketing Strategist will also use it to pull reports and look at data.
Adrienne Hardin | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
1
The content specialist-social media produces high-quality content that maintains the organization's identity and brand standards. They publish content to official organization social media channels, including Facebook, Twitter, Instagram, LinkedIn, YouTube, and Snapchat, ensuring key messages are presented in a deliberate, timely, accurate, and compelling way.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
8
The people who use Sprout Social in our organization are from the performance marketing, SEO and creative teams. Basically, anyone who works with social media. Not all of our clients opt for Sprout Social, but we've received feedback that it has been a beneficial tool for those of them that do use it.
Alexis Ramsey | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
7
I manage a social media support team of six who are responsible for engaging with all users who comment on our brand's posts. Given their responsibility to be online from 8 am until 12 am in shifts, they used Sprout Social on the go when needed to see posts, understand context, give insight if comments were inappropriate, or if the post should be pulled down.
Todd Terwillegar, Content Marketing Certified | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
5
Marketing and Support are both represented as business functions. Marketing uses it for social promotion and social listening, while support uses it for customer issue listening and coordinates with marketing to respond to customer issues in real time. This is where integration between Sprout and Salesforce would be handy.
Nate Casimiro | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
6
On the Marketing side, it is used by both our developer and operations manager for reporting. We could use it for publishing but we possess another tool to do that. On our agency side, roughly four paid digital marketing specialists use this to manage client social media and report on it.
October 15, 2019

Sprout helps!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
6
We have about 6 people in our organization who regularly use Sprout. Some use it strictly for reporting purposes to get an understanding of customer engagement. Some are using it a an extension of customer support by responding to customers who are asking for help through social. And then we are also using it to plan and schedule marketing campaigns.
Sylvia Flores | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
6
I have Sprout Social working with three client companies, and all of them are within the marketing organization. From a strategic standpoint, Sprout could be divided into four distinct areas for a company: 1) marketing, extending the brand, 2) individual branding for thought-leadership and executives 3) for customer service and support, and 4) for sales. This is what I am working towards with all of my clients.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
50
Marketing, On-Air Promotions, Sales, Partnerships, and Creative all use Sprout Social to understand the content that we create and how it works in the world of social media. We work in a unique industry, one that doesn't always involve analysis of our work. But, when handling social media for clients, it's great for us to understand what works best.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
3
We had accounts for all team members that were managing or engaging in social on behalf of our firm or our clients. The single platform design and task functionality helped support collaboration and communication across social campaigns and engagement. Sprout was a great agency solution to a tough problem, it was perfect for our growing firm.
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