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https://dudodiprj2sv7.cloudfront.net/product-logos/Sh/i0/UB2ZWQ2XJ8XW.PNGWhat is the best Social Media management solution?I began searching for a Social Media Management and Monitoring tool when I realized that I was finding it increasingly difficult to create the content, manage the outgoing messages and also monitor our social media venues effectively. It came down to Sprout Social. It is being used by the Marketing Department, specifically the Social Media group.,Simple to understand visual reports: the kind you can just SEND to managers, without the need to EXPLAIN what they mean :) A robust scheduling platform so you can arrange the content for the week according to your publishing topics and still be allowed to manually intervene when/if needed Being cloud-based and also available for smartphones and tablets allows for reliability: you'll always have some form of access to your material and venues, no matter where you are. When we first started using SproutSocial they were still showing the "posted via" signature on Facebook, now it is gone. So the experience users see and live is made to look like it just came from a human, not by a scheduled machine, which is a great personal touch. With LinkedIn Pages support in the building, they'll surely add another important platform to their portfolio.,Add YouTube, Instagram, Tumblr Offer a freemium model,10,1,Cut down budget for having multiple persons on specific digital venues Better employer branding as we manage all of our job offers through Facebook too Allows for a proper corporate presence on social media, making sure that each (supported) venue is covered,,10,1,live feed from our events (Twitter, Facebook) managing our daily social media feeds nline contests: we are able to calculate the time-stamp of any message, based on the publish time we set in SproutSocial for each,I still remember the face of our Marketing Director when I showed him the smart inbox and all those mentions of us :) I was also surprised by the multiple use of the word "iQuest" out there. So many websites and digital venues were using it and Sprout Social discovered them :),add teams and allocate specialists: one person for Twitter, one for Facebook etc. They can all work in the same app but on specific venues they are best at using.,No,Price Product Features Product Usability Third-party Reviews,Would not chnage anything,Implemented in-house,No,Change management was minimal,nothing significant,10,Online training,10,10,Yes,Yes, it was 1-2AM, I was preparing for a meeting the next day where I had to present the past 6 months for all digital venues. I remember planning the design of the reports and then it hit me: I could just easily use the amazing designed PDF reports Sprout Social was producing and show them those. Great choice! Went back to sleep and nailed it the next day in the meeting room.,reporting smart inbox,keywords (would rather have a drop-down where I can select my own variations/combinations, then write things like "keyword -from @username etc),Yes,10,8,10,10,10,Method of payment,Try to be honest and true about your business and objectives. They will not try to upsell crap to you, so the more you open in an initial approach and let them know your needs, th ebetter your profile will be matched against a solution that vest fits your needs.Sprout Social ReviewI love the UI and UX design of Sprout. It is so easy to use and visually pleasing. Sprout creates visually pleasing reports that wow my executive team. Also, all the data is available via CSV files, so I can upload it to Anametrix via the Anametrix Excel Plugin. This is great because even though sprout does not have a connector to Anametrix, it does not prevent me from accessing the power of Anametrix web analytics,There is no much I dislike about sprout, but there are a few things that would make it better. Instagram and Pinterest connectors would be a great addition. I would love to see the addition of a connector to a Linkedin company page. Overall the Analytics could be more comprehensive and include connector to the ad networks from Facebook, Twitter, Adwords, and Linkedin.,10,Sprout saves me about 2 hrs a week and allows to me to monitor Twitter extremely well, but if it connected to more social networks it could save me even more time.,9,7SproutSocial — Stick to Reporting for a Satisfying ExperienceSproutSocial provides highly detailed, visual PDF reports that answer all of your key social media analytics questions in one location. For us, this is invaluable as it's the dashboard of choice we use to show progress and results to all clients.,Social media scheduling is extremely bulky and time-consuming. Lightweight tools like Buffer for scheduling are much more convenient and efficient, even after the time it takes to switch tools. It is not a one-size-fits-all-dashboard because the interface takes too much time to load most features — the functionality that allows users to find people to follow and connect with is slow and ineffective, and managing any type of back-and-forth communication is very frustrating. You are going to use multiple platforms if you use SproutSocial.,Since implementing SproutSocial, we have been able to clearly tie social media initiatives to ROI for our internal marketing efforts as well as for those of our clients. Between measuring all of the social media-specific metrics within SproutSocial, we have supplemented conversion monitoring with Argyle Social to show a clear social media attribution path.,8,8,1,1,Social media reporting. Social media scheduling. Social media management. Finding followers on social media. Social media analytics. Social media dashboard.,,,Implemented in-house,10,Online training Self-taught,9,Yes, it's pretty intuitive in terms of what is where and how to use the platform.,10,6,10,5,Google Analytics Twitter Facebook Google+ LinkedIn,Argyle Social,
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Sprout Social
259 Ratings
Score 7.9 out of 101
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Sprout Social Reviews

Sprout Social
259 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101
Top Rated Award
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Valentin Vesa profile photo
February 25, 2015

Sprout Social Review: "What is the best Social Media management solution?"

Score 10 out of 10
Vetted Review
Verified User
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Online Training

10
The trainers are very resourceful and are able to deliver the knowledge to all trainees. The simpleness of using Sprout Social, despite its amazing technical capabilities, is by itself a big encouragement boost.
Read Valentin Vesa's full review
Ryan Montano profile photo
March 16, 2015

"Sprout Social Review"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Online Training

7
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that.
Read Ryan Montano's full review
Lizzie Maldonado profile photo
August 13, 2013

Sprout Social Review: "SproutSocial — Stick to Reporting for a Satisfying Experience"

Score 8 out of 10
Vetted Review
Verified User
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Feature Scorecard Summary

Boolean keyword searches (9)
7.5
Filtering out noise/spam (11)
7.2
Sentiment analysis (2)
5.5
Broad channel coverage (3)
6.9
Content planning and scheduling (15)
8.1
Audience targeting (15)
7.4
Content optimization (12)
7.1
Workflow management (14)
7.7
Automated routing and prioritization (4)
6.3
Customer interaction histories (15)
8.2
Bulk actions (13)
7.0
Lead generation (11)
6.3
Content marketing (9)
7.6
Paid media management (3)
6.2
Campaigns and promotions (4)
7.2
Twitter (15)
9.0
Facebook (15)
8.6
LinkedIn (12)
7.8
Google+ (12)
8.6
Instagram (7)
7.2
Pinterest (1)
8
YouTube (1)
8
Campaign success analytics (15)
7.8
Real-time tracking (14)
8.8
Competitor analysis (11)
8.2
Role-based user permissions & privileges (13)
8.8
Mobile access (13)
6.8

About Sprout Social

Sprout Social is a social media management platform for businesses. This platform powers smart social communication for leading brands around the world including Anthropologie, GrubHub, Hyatt, MailChimp, Spotify and Zipcar. Sprout Social is available via a web browser, iOS and Android apps. Sprout enables brands to more effectively communicate on social channels, collaborate across teams and provide an exceptional customer experience. The vendor says that its intuitive platform was designed with the user in mind, making it easy for anyone to publish content, monitor their social presence, engage with their audience and analyze social media efforts across all connected profiles. Teams can be up and running in minutes—Sprout does not require up-front investment, has flexible contract terms and there is little-to-no implementation needed. Sprout is a Twitter Certified Product, Facebook Preferred Marketing Developer and Google+ Pages API Partner, and also integrates with Instagram, LinkedIn, Zendesk, UserVoice and Salesforce.

Sprout Social Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Does not have featureSentiment analysis
Does not have featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management
Engagement Features
Does not have featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Has featureContent marketing
Does not have featurePaid media management
Does not have featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Does not have featurePinterest
Does not have featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access

Sprout Social Integrations

Sprout Social Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Sprout Social Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Sprout Social Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: Spanish, Portuguese