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Sprout Social

Sprout Social

Overview

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening…

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Recent Reviews

TrustRadius Insights

Sprout Social effectively addresses social media management and monitoring needs. Users utilize Sprout Social to schedule social media …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Twitter (57)
    7.7
    77%
  • Content planning and scheduling (57)
    7.1
    71%
  • Real-time tracking (55)
    6.5
    65%
  • Facebook (59)
    6.3
    63%

Reviewer Pros & Cons

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Pricing

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Standard

$199 annual / $249 monthly

Cloud
per user/per month

Professional

$299 annual / $399 monthly

Cloud
per user/per month

Advanced

$399 annual / $499 monthly

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://sproutsocial.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $249 per month per user
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Product Demos

Sprout Social Review Demo - Is This The Best Social Media Scheduling Tool

YouTube

How To Use Sprout Social - A Walkthrough Demo Of Sprout Social

YouTube

Sprout Social Demo 2023 | Sprout Social Review

YouTube

How to Use Sprout Social's Service Cloud Integration

YouTube
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Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

7.3
Avg 7.6

Publishing

Scheduling posts to various social media channels and profiles from one interface.

4.9
Avg 8.0

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

6
Avg 8.1

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

4.7
Avg 7.7

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

7.5
Avg 8.5

Reporting/analytics

5.9
Avg 7.9

Account management

Users can manage access to multiple social media accounts.

7.6
Avg 8.1
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Product Details

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening for customers. Sprout also provides customer success and technical support, to deliver consistent value to all users. Any organization, regardless of size or industry, receives dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to try a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Google+
  • Supported: Instagram
  • Supported: Pinterest

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Sprout Social Screenshots

Screenshot of Sprout’s social media publishing tools, used to schedule and post messages to Facebook, Twitter, Instagram, Pinterest and LinkedIn simultaneously from a single Compose window.

Sprout Social Videos

Bringing Customer and Business Insights Together with Tableau and Sprout Social
Customer Care with Service Cloud and Sprout Social
Sprout Social Employee Advocacy

Sprout Social Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, French, Italian, Portuguese, Spanish

Frequently Asked Questions

Sprout Social starts at $249.

Hootsuite, Khoros Marketing, and Sprinklr Social are common alternatives for Sprout Social.

Reviewers rate Broad channel coverage and LinkedIn highest, with a score of 8.3.

The most common users of Sprout Social are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(499)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Sprout Social effectively addresses social media management and monitoring needs. Users utilize Sprout Social to schedule social media posts, pull analytics reports, and monitor social media mentions. According to users who have been using the software for more than 2 years, it has helped them publish content on pages and profiles, schedule posts in different time zones, and monitor their social media effectiveness. The software is highly appreciated for its ability to increase efficiency and productivity in engaging with social media communities and mapping out online strategies.

One of the key use cases of Sprout Social is central monitoring of all social media accounts to ensure consistent branding and communications. Users have found it essential for managing multiple accounts from one platform, allowing them to maintain a unified brand voice across various channels. Additionally, Sprout Social has had a positive impact on marketing efforts by expanding advertising capabilities and enabling simultaneous content publishing.

Another valuable use case of Sprout Social is reporting and monthly metric analysis. Users rely on the software to track content performance, community growth, and overall social media effectiveness. It provides them with comprehensive reports that help in evaluating strategies and making data-driven decisions.

Moreover, Sprout Social helps users aggregate social issues, track responses, and ensure a clear voice from brands. It simplifies the process of categorizing interactions, engaging with customers, and responding to comments and direct messages. By streamlining these tasks, it saves users significant time when it comes to social media scheduling and analytics.

Users recommend Sprout Social for small businesses and non-profit organizations due to its ease of setup and robust reporting capabilities. It serves as a valuable tool for managing different strategies and campaigns by offering features like scheduling social media content, monitoring social feeds, and creating reports for all clients.

Sprout Social also caters to digital marketing agencies by providing centralized management of client's social media accounts, gathering analytics, and offering reporting tools. Its detailed analysis across all social channels makes it a preferred choice for agencies looking to track social progress and provide comprehensive reports to clients.

With its versatility, Sprout Social is used by universities as well to manage social media accounts for announcements, news, public relations, and marketing purposes.

Overall, Sprout Social proves to be an essential tool in managing social media by catering to a wide range of use cases. From scheduling content and engaging with customers to monitoring analytics and generating reports, this software simplifies the complex landscape of social media management.

Users commonly make the following recommendations based on their experience with the software:

  1. Integrate with Asana: Users suggest integrating the software with Asana to streamline workflow and enhance task management capabilities.

  2. Spend time exploring functions: Reviewers advise investing time in exploring and familiarizing oneself with the various functions of the software to fully understand its capabilities.

  3. Choose a company that treats customers well and aligns with goals: Users recommend selecting a software company that provides both a powerful tool and prioritizes customer satisfaction. They suggest finding a company that aligns with business goals and offers reliable support and service.

These recommendations emphasize the potential benefits of integration, the importance of understanding the software's functions, and considering customer-centricity when choosing a software provider.

Attribute Ratings

Reviews

(1-25 of 115)
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Score 7 out of 10
Vetted Review
Verified User
  • Improved efficiency, saving time and money
  • Increase in brand perception as we're able to tackle issues quickly and easily
  • Content quality has improved as we're now able to deep-dive our content performance and tailor future social towards our previous successes
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Decrease the amount of time (2 or more hours) to generate reports.
  • Centralize all the profiles information in one place to get better reports.
  • Availability to tag content before publishing to get better insights.
  • Reports easy to customize with the right metrics.
Steve Opfer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • We depend on the analytics, especially the profile and post reports. We like the flexibility to customize the date range of results.
  • We wish we could customize the comparison range when selecting a date range in analytics reports.
Score 10 out of 10
Vetted Review
Verified User
  • I can confidently schedule out content for when I'm on vacation, so the work doesn't have to be done by others
  • My students can create their own posts (awaiting my approval), which saves me a great deal of time
  • The reporting gives us valuable information, including which posts perform the best, so we know where to invest our time
  • The comparative reports let us know how our competitors are doing—valuable information when we're looking to spend more on social media
Score 10 out of 10
Vetted Review
Verified User
  • Helped grow audiences exponentially
  • Grew engagement rate exponentially across all channels
  • Allowed for more efficient and streamlined internal processes and better reviewing, allowing us to post higher quality content
  • Integration with other apps also has increased efficiency and ease of use
Jenna Carpentier | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Sprout Social is a reasonably priced software that provides the appropriate level of abilities for our organization.
  • Sprout Social makes posting and pulling cross-platform analytics data easier and more time-efficient for us.
  • Overall, Sprout Social has had a positive impact on ROI and our overall business objectives.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Price point - it's affordable and feel like I get enough features to make the investment worthwhile while still adding value to clients.
  • Allows me to offer a service to a client that I would not have offered otherwise.
  • Helps me manage clients social, monitor for a crisis and support their customer service too.
  • It is limiting on audience demographics and being able to really target and hone in on an audience.
Sasha Brito | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The activity of all our social networks improved significantly after the arrival of Sprout Social, now we can make more publications in less time for all our clients.
  • The high costs of Sprout Social memberships and the cost of adding a new team member to the system has had a negative impact on us. I hope I can pay less to use Sprout Social as the fees are currently too high.
  • I have generated greater satisfaction for our clients thanks to the fact that we keep active various campaigns on our social networks with this Sprout Social system.
June 11, 2021

Sprout Social Soars

Talissa (Beall) Navarro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Sprout provides significant work efficiencies for lean social teams, which frees up our team to focus more on our clients needs vs. tedious tasks, like building social calendars in excel sheets or creating visuals for social reports
  • Sprout's social listening program has enabled us to provide new offerings to clients that we previously were unable to execute
  • We are also using Sprout for our own agency to look for potential prospects and engagement opportunities
Peter Slayton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We are a non-profit and we don't run ads or anything like that. The primary benefit so far has been an increase in the efficiency of scheduling and a better awareness of our social impact. We're in a heavy ramp-up phase this quarter though in our use of Sprout and should begin to measure more tangible ROI objectives.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Hourly wage cost has obviously improved with the speed and volume Sprout Social can provide
  • Employee ability to get volume of work done in less time
  • Customer satisfaction--ability to quickly post important timely info very fast across multiple platforms
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
  • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
  • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
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