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SPS Commerce

SPS Commerce

Overview

What is SPS Commerce?

SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration,…

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Recent Reviews

TrustRadius Insights

SPS Commerce is a versatile platform that is widely used across organizations to streamline order processing, invoicing, and other key …
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SPS Commerce waste time and money

1 out of 10
January 22, 2022
We were required to use the system to do business with one of our Customers. It is a tedious method. However, the vendor was paying for it …
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Reviewer Pros & Cons

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Pricing

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What is SPS Commerce?

SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is SPS Commerce?

SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.

SPS Commerce Features

  • Supported: EDI
  • Supported: Order and shipment status visibility
  • Supported: Large trading network of 65,000 retail companies

SPS Commerce Screenshots

Screenshot of SPS Commerce Fulfillment provides real-time visibility to order and shipment statuses.

SPS Commerce Integrations

SPS Commerce Competitors

SPS Commerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUnited States, Canada, Mexico, Australia, New Zealand, China, United Kingdom
Supported LanguagesEnglish, Spanish, French, Chinese (Traditional and Simplified Mandarin)

Frequently Asked Questions

SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.

OpenText Lens and TrueCommerce are common alternatives for SPS Commerce.

Reviewers rate Support Rating highest, with a score of 6.2.

The most common users of SPS Commerce are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(23)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SPS Commerce is a versatile platform that is widely used across organizations to streamline order processing, invoicing, and other key business operations. Many users have found value in using SPS Commerce as a supplier to receive Compliance orders through Webforms and send response documents back to vendors. This helps centralize the flow of data, reducing the time spent on order processing and notifications. Additionally, SPS Commerce proves to be a cost-effective option for smaller companies looking to implement EDI and meet vendor requirements.

Another significant use case of SPS Commerce is its role in enhancing convenience and efficiency in order management. By utilizing SPS Commerce Fulfillment, users can easily receive orders, track inventories, and process invoices. The platform eliminates manual order entry errors, allowing for the processing of more orders without the need to hire additional staff. With SPS Commerce, customer service representatives can effortlessly access order information, while the accounting team can create invoices without complications.

Furthermore, SPS Commerce aids in providing visibility into the entire order process, making it easier for organizations to track and manage their orders effectively. However, it is worth mentioning that some users have faced challenges with change orders and closed purchase orders showing up in the queue, leading to time-consuming investigations and communications with support.

Despite its usefulness for many users, some individuals have reported negative experiences with SPS Commerce. Criticisms revolve around issues such as complicated platforms, inadequate training resources, and unhelpful customer service. It is essential for users to carefully consider alternative EDI solutions rather than blindly accepting initiatives presented by SPS Commerce as mandatory. Ultimately, understanding individual organizational needs will determine whether SPS Commerce is a suitable fit for streamlining operations and meeting business requirements.

Attribute Ratings

Reviews

(1-12 of 12)
Companies can't remove reviews or game the system. Here's why
December 07, 2023

SPS Commerce Review

Score 1 out of 10
Vetted Review
Verified User
Incentivized
In my experience, I would give the a zero if available! I had many issues when using their platform and found it very confusing. I believe the training was horrible and customer service worse and basically non existent costing us thousands of dollars in penalties from our retail customers. In my experience, I tried to cancel many times over several months only to get billed over and over and still happening. In my opinion, it's a bad company and bad service.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
I wouldn't recommend SPS Commerce to a man dying of thirst in the desert if they were the only company still selling liquid. In my opinion, they are not suited for anything besides selling their business and exiting the industry. I think this would save consumers, retailers and suppliers the millions in revenue SPS Commerce claims each year.
Chad Carman | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Run as far away from this company as possible.We looked into using SPS Commerce as an alternative to TrueCommerce for our EDI integration software. After initial discovery calls that claimed functionality built into the service, we decided to make the switch from our current provider as it claimed to be more expansive. Upon signing our initial contract (which they will not do a full consultation without a signed contract - GIANT RED FLAG), it was discovered that the functionality would not work with our current systems and there was no benefit of switching from our current provider to SPS Commerce. However, they claimed that "you signed a contract, regardless of whether you use the software or not you owe the money." Long story short, we ended up in mediation costing a small business significant amount of money and legal fees. SPS Commerce is deceptive and cares more about short dollars than customer experience. Look at the BBB website for more information
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I feel that SPS Commerce Fulfillment has a great out of the box product that is suitable to many organizations, but they also have the ability to scale and customize it to fit the needs as companies grow and change over time.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SAS Commerce Fulfillment is a good fit for our company as we process hundreds of orders a day. When I get the alert that an order is ready, I can click on the link in the email, and it takes me right to the SPS Commerce Fulfillment portal to print the order. Very convenient and easy. It is harder to remember to invoice, as nothing alerts our team as to when it is time to invoice. You basically have to remember.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I think in terms of elevating the ordering process with the specific client we use it with, SAS Commerce Fulfillment was helpful, but there is definite room for improvement as some of the functionality of it doesn't make sense.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
When you find yourself growing and finding success faster than you can keep up with, SPS Commerce will save your life and your reputation. The services they offer are easy to understand, they are available with suggestions and ideas for better ways, personalization is available to best suit your needs or the needs of your customers so that you can really shine and relieve the worries that come with growing pains. SPS also helps to keep information accurate with less human touching to cause errors.
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