Poor experience
We use SPS Commerce in order to receive orders from Chemist Warehouse. We tried the Assortment module as well but found that SPS's …
Overview
What is SPS Commerce?
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration,…
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What is SPS Commerce?
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP…
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SPS Commerce?
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.
SPS Commerce Features
- Supported: EDI
- Supported: Order and shipment status visibility
- Supported: Large trading network of 65,000 retail companies
SPS Commerce Screenshots
SPS Commerce Integrations
- NetSuite ERP
- SAP Business One
- QuickBooks Online
- QuickBooks Desktop Pro
- QuickBooks Desktop Premier
- Sage 500 ERP
- MYOB
- Microsoft Dynamics GP
- Blue Yonder Luminate Planning
- Oracle JD Edwards EnterpriseOne
- Infor CloudSuite Industrial (SyteLine)
- Fishbowl Inventory
- Sage 50cloud Accounting (formerly Sage 50 Accounting)
- Sage 100cloud (formerly Sage 100 ERP)
- Sage 300cloud (formerly Sage 300 ERP)
- Sage Business Cloud X3 (formerly Sage ERP X3)
- Microsoft Dynamics 365 for Finance and Operations (Dynamics AX)
- Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
- Oracle
- SAP
- Exact Macola
- Epicor
SPS Commerce Competitors
SPS Commerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, Canada, Mexico, Australia, New Zealand, China, United Kingdom |
| Supported Languages | English, Spanish, French, Chinese (Traditional and Simplified Mandarin) |
Frequently Asked Questions
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.
OpenText Lens and TrueCommerce are common alternatives for SPS Commerce.
Reviewers rate Support Rating highest, with a score of 6.2.
The most common users of SPS Commerce are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
SPS Commerce is a versatile platform that is widely used across organizations to streamline order processing, invoicing, and other key business operations. Many users have found value in using SPS Commerce as a supplier to receive Compliance orders through Webforms and send response documents back to vendors. This helps centralize the flow of data, reducing the time spent on order processing and notifications. Additionally, SPS Commerce proves to be a cost-effective option for smaller companies looking to implement EDI and meet vendor requirements.
Another significant use case of SPS Commerce is its role in enhancing convenience and efficiency in order management. By utilizing SPS Commerce Fulfillment, users can easily receive orders, track inventories, and process invoices. The platform eliminates manual order entry errors, allowing for the processing of more orders without the need to hire additional staff. With SPS Commerce, customer service representatives can effortlessly access order information, while the accounting team can create invoices without complications.
Furthermore, SPS Commerce aids in providing visibility into the entire order process, making it easier for organizations to track and manage their orders effectively. However, it is worth mentioning that some users have faced challenges with change orders and closed purchase orders showing up in the queue, leading to time-consuming investigations and communications with support.
Despite its usefulness for many users, some individuals have reported negative experiences with SPS Commerce. Criticisms revolve around issues such as complicated platforms, inadequate training resources, and unhelpful customer service. It is essential for users to carefully consider alternative EDI solutions rather than blindly accepting initiatives presented by SPS Commerce as mandatory. Ultimately, understanding individual organizational needs will determine whether SPS Commerce is a suitable fit for streamlining operations and meeting business requirements.
Attribute Ratings
Reviews
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December 07, 2023
SPS Commerce Review
In my opinion, SPS Commerce is the worst in many respects. I believe the platform is complicated, the training is terrible and customer service is useless and this is not based off one experience but many over the past two years. In my opinion, more importantly, I find them to be very dishonest and take advantage of their customers and try to squeeze very dime out of their customers. In my opinion, I would never use them again and do not recommend them to anyone.
- Nothing in my opinion
- customer service
- training
- none
- In my experience, we lost money due to SPS Commerce
- In my opinion, we lost customers due to SPS Commerce
- In my experience, they continued to bill us after canceling the service.
November 17, 2023
I think if you choose SPS Commerce willingly, you hate money and like buying contractual failure.
SPS Commerce is forced onto our organization. I think it's their business model. They purchased our dedicated in-house translator with the acquisition of Data Masons. I'm here to lower their score and tell the truth about SPS Commerce. First, in my 20 years of experience with EDI I think they are hands down the worst performing, least experienced developers in EDI. We have evidence of their numerous failures. In my opinion, their business model is to approach retailers and hijack their vendor base, creating programs and forcing compliance with retail executives who are eager to please SPS Commerce as it lowers their cost of EDI. I believe if consumers learned how much SPS Commerce is costing them as a middle man in the retail supply chain there would be a revolt. But no, instead, in my experience, SPS Commerce crams Google search results with their marketing and, in my opinion, they pay reviewers to come to sites like this and write their obviously scripted praises, damage control, instead of letting the truth come out. I've been approached by former SPS Commerce employees critical of them who've let me know the company was coming at them legally in their new jobs for derogatory comments towards SPS Commerce. In my opinion, they are truly a bad company, filtering their lies and using contract law as revenue while failing to deliver on a near constant basis, meanwhile proclaiming themselves leaders in EDI. I think [...] and crew bought their way to the top, it was never about performance. In my opinion, avoid the scam, pick any other EDI solution or provider and vendors should NOT agree blindly to initiatives presented by SPS Commerce as "mandatory". You probably don't have to participate in what they're calling mandatory if you're a valued supplier.
- Never heard of a success with SPS Commerce
- In my opinion, they can quit gouging customers with contract law while delivering no product or service.
- In my opinion, they can quit forcing their way between suppliers and retailers for revenue.
- In my opinion, they can fire [...] and find ethical leaders to run the company.
- The ability to cancel any contract with them. In my experience, something they barely offer.
- In my experience, they rob us. I think every dollar spent on an SPS Commerce invoice is money flushed.
January 22, 2022
SPS Commerce waste time and money
Score 1 out of 10
Vetted Review
Verified User
We were required to use the system to do business with one of our Customers. It is a tedious method. However, the vendor was paying for it so we played along. Once we were forced to move to pay to receive our orders and then other customers decided to use the system to send orders, it quickly became a problem. We pull orders, ship, and invoice and receive no error messages. Then a month and now up to six months later we are getting notices for change orders and or closed p.o.'s are showing up in the queue. Orders that have been processed and already been paid. We are spending too much time investigating and pulling old invoices, sending documentation and imputing info, and then having to send support emails of screenshots of the issues. We knew in 2010 that the program was glitchy and chose not to move to it with. Maybe it works for a large company that has products that cost pennies on the dollar and they can hire someone to sit and play with the system and send support emails all day, but for a small company that is receiving one p.o. a month or week from customer to have errors every time we get into the system is ridiculous. It seems like the industry partners are trying to tell me how to conduct my business, charge me for it and not give decent service for their product.
- They bill for their service
- Support could respond to emails immediatly
- They should fix the system
- Too many steps involved and waste a huge amount of time
- None
- It is a huge drain on time, money and resources. My coworkers do not like using the system.
3
Sales, markeing, order fullfillment
1
I should not have to have a fulltime person to deal with SPS
- pulling a p.o.
- none