Poor experience
We use SPS Commerce in order to receive orders from Chemist Warehouse. We tried the Assortment module as well but found that SPS's …
Overview
What is SPS Commerce?
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration,…
Recent Reviews
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is SPS Commerce?
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
6 people also want pricing
Alternatives Pricing
What is elastic.io Integration Platform?
The elastic.io Integration Platform is a hybrid integration system that users can deploy on-premise or in the cloud. It is highly scalable, with over 100 prebuilt application connectors for out-of-the-box use and a flexible data structure.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SPS Commerce?
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.
SPS Commerce Features
- Supported: EDI
- Supported: Order and shipment status visibility
- Supported: Large trading network of 65,000 retail companies
SPS Commerce Screenshots
SPS Commerce Integrations
- NetSuite ERP
- SAP Business One
- QuickBooks Online
- QuickBooks Desktop Pro
- QuickBooks Desktop Premier
- Sage 500 ERP
- MYOB
- Microsoft Dynamics GP
- Blue Yonder Luminate Planning
- Oracle JD Edwards EnterpriseOne
- Infor CloudSuite Industrial (SyteLine)
- Fishbowl Inventory
- Sage 50cloud Accounting (formerly Sage 50 Accounting)
- Sage 100cloud (formerly Sage 100 ERP)
- Sage 300cloud (formerly Sage 300 ERP)
- Sage Business Cloud X3 (formerly Sage ERP X3)
- Microsoft Dynamics 365 for Finance and Operations (Dynamics AX)
- Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
- Oracle
- SAP
- Exact Macola
- Epicor
SPS Commerce Competitors
SPS Commerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, Canada, Mexico, Australia, New Zealand, China, United Kingdom |
| Supported Languages | English, Spanish, French, Chinese (Traditional and Simplified Mandarin) |
Frequently Asked Questions
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.
OpenText Lens and TrueCommerce are common alternatives for SPS Commerce.
Reviewers rate Support Rating highest, with a score of 6.2.
The most common users of SPS Commerce are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(23)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
SPS Commerce is a versatile platform that is widely used across organizations to streamline order processing, invoicing, and other key business operations. Many users have found value in using SPS Commerce as a supplier to receive Compliance orders through Webforms and send response documents back to vendors. This helps centralize the flow of data, reducing the time spent on order processing and notifications. Additionally, SPS Commerce proves to be a cost-effective option for smaller companies looking to implement EDI and meet vendor requirements.
Another significant use case of SPS Commerce is its role in enhancing convenience and efficiency in order management. By utilizing SPS Commerce Fulfillment, users can easily receive orders, track inventories, and process invoices. The platform eliminates manual order entry errors, allowing for the processing of more orders without the need to hire additional staff. With SPS Commerce, customer service representatives can effortlessly access order information, while the accounting team can create invoices without complications.
Furthermore, SPS Commerce aids in providing visibility into the entire order process, making it easier for organizations to track and manage their orders effectively. However, it is worth mentioning that some users have faced challenges with change orders and closed purchase orders showing up in the queue, leading to time-consuming investigations and communications with support.
Despite its usefulness for many users, some individuals have reported negative experiences with SPS Commerce. Criticisms revolve around issues such as complicated platforms, inadequate training resources, and unhelpful customer service. It is essential for users to carefully consider alternative EDI solutions rather than blindly accepting initiatives presented by SPS Commerce as mandatory. Ultimately, understanding individual organizational needs will determine whether SPS Commerce is a suitable fit for streamlining operations and meeting business requirements.
Attribute Ratings
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
February 14, 2024
Poor experience
- It convinces retailers that it meets their needs and then places the burden and cost on wholesalers to make it work
- The Assortment module requires filling out a 196 column spreadsheet for all SKUs captured in the module. This is extremely manual and hard to use. Most fields are not applicable to specific products, but must be filled out regardless.
- SPS Commerce seems to make an easy task of sharing spreadsheets between suppliers and retailers extremely complicated and inefficient.
December 07, 2023
SPS Commerce Review
- Nothing in my opinion
- customer service
- training
November 17, 2023
I think if you choose SPS Commerce willingly, you hate money and like buying contractual failure.
- Never heard of a success with SPS Commerce
- In my opinion, they can quit gouging customers with contract law while delivering no product or service.
- In my opinion, they can quit forcing their way between suppliers and retailers for revenue.
- In my opinion, they can fire [...] and find ethical leaders to run the company.
February 20, 2023
Run as far away as possible
Score 1 out of 10
Vetted Review
Verified User
January 22, 2022
SPS Commerce waste time and money
Score 1 out of 10
Vetted Review
Verified User
- They bill for their service
- Support could respond to emails immediatly
- They should fix the system
- Too many steps involved and waste a huge amount of time
March 25, 2020
SPS Commerce Fulfillment Review
- We can easily create and send order confirmations.
- We respond to the corresponding receiving departments with timely and accurate ASN's.
- Once the order has shipped, customer service utilizes the invoicing function.
- When creating an ASN, and filling out 'multiple' pieces; if there are only 2 SKU's on the order SPS should default select the only 2 options instead of us manually having to go in and check boxes to include those items.
- Same for single item shipments, why do I have to indicate the SKU that is shipping if there is only 1 SKU?
March 13, 2020
Great product and service
- Automate orders into NetSuite
- Send/Receive order status updates to retailers
- Ability to take an out of the box product and tailor it to your needs
- Better 'user manuals' to provide for new trading partner implementations so steps/procedures can be easily passed along to colleagues and other users
- Better communication from project managers as far as expectations and guidelines
March 13, 2020
More business - Less stress - Life is Good
- Accurate information on orders that arrive
- User-friendly to invoice the customer
- It alerts me as to when I have an order available, which is very convenient
- We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you.
- Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear.
- We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them.
March 13, 2020
I would have chosen something else, if I had the option.
- Shipping document generation
- Shipping label generation
- Being a single source for tracking purchase orders
- Customer service response time
- Does not allow you to delete a document sent in error
- It sometimes archives even when you aren't entirely done with document submission.
October 06, 2019
Great product with a bad cancelation policy
- Training.
- Interface.
- Ease of use.
- Customer service.
- Cancellation turnaround.
- E-mail response.
January 24, 2018
SPS Commercce
- User Friendly GUI!! Makes it much easier for less tech savvy team members to carry out processes!
- The ability to send documents in bulk, rather than one-by-one.
- Auto-fill or Auto creation of documents drastically reduces time spent on data entry!
- Customized Export templates would be AMAZZZING!!!!
- nothing comes to mind
- nothing comes to mind
January 24, 2018
SPS Commerce Fulfillment helps us Strut our Stuff!
- Order receiving
- Inventory updates
- Invoicing
- Advance ship notices
- I wish they had an online chat option in a timely manner for quick help rather than email and phone calls.
- Bigger options for customers who appear to be "outgrowing" SPS