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Acuity Scheduling, a Squarespace company

Acuity Scheduling, a Squarespace company

Overview

What is Acuity Scheduling, a Squarespace company?

Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

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Pricing

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Emerging

$14

Cloud
per month

Growing

$23

Cloud
per month

Powerhouse

$45

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Acuity Scheduling, a Squarespace company?

Acuity Scheduling, a Squarespace company Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

Reviewers rate Support Rating highest, with a score of 9.7.

The most common users of Acuity Scheduling, a Squarespace company are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 36)

Time and money saver for calendaring

Rating: 7 out of 10
April 29, 2022
Vetted Review
Verified User
Acuity Scheduling, a Squarespace company
2 years of experience
Acuity allows our clients to sign up for trainings and also for new, potential clients to sign up for phone calls. Otherwise, this would have to be done manually. We have it embedded in our website so that clients who don't have direct access to my email address can still have the opportunity to discuss becoming a client. Additionally, it is embeddedable in our website, so we are able to put information about the call above, and then direct people to sign up using the embedded scheduler. It sends automated emails to the client so we don't have to do this manually, saving us time and effort.
  • Embeds into website easily; no redirects
  • Clean, simple calendar look for people to schedule meetings
  • Automates confirmation emails after the meeting is set
Cons
  • Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
  • I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
  • Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
Acuity is great to use in the following circumstances: 1. You want to automate scheduling so that you don't have to go back and forth with someone via email about when works best for someone and save time; 2. You want to embed a scheduler into your website; 3. You want to automate confirmation emails after doing meeting schedulers. It's not great to use if you have a lot of complicated different types of meetings to schedule (user administration is not the easiest to navigate) or if you need to easily edit meeting types, agendas, etc.

An easy scheduling tool that works great

Rating: 10 out of 10
November 23, 2018
PV
Vetted Review
Verified User
Acuity Scheduling, a Squarespace company
1 year of experience
I love Acuity Scheduling. It gives my website viewers the opportunity to book an appointment directly with me which they use quite often. I also embed the link in my email signature and it saves a lot of time compared to going back and forth with people on when they can meet. It's a well-designed software and works great. I have it synced with my Google Calendar and that works perfectly.
  • Easy integration with Google calendar
  • Easy to use and set up
  • Very configurable for multiple meeting types, lengths, etc.
Cons
  • I wish it would automatically invite the attendee on the same calendar entry that shows up for me. They can add it to their calendar, but it isn't the same one.
  • When I cancel a meeting, I wish the notification that was sent to them was different than the one if they cancel it.
It's great for letting you embed a form on your site and letting people sign up for slots with you.

Best Scheduler for Solopreneurs!

Rating: 9 out of 10
June 14, 2018
I use Acuity Scheduling for all of my scheduling needs. It saves going back and forth in syncing calendars and greatly increases my productivity.
  • It helps clients set up interviews
  • It syncs with my online calendars
  • It enables me or clients to cancel and reschedule appointments
Cons
  • It now has a generic landing page for each of my appointments.
  • Because the landing page is generic, I can't customize it for each type of appointment unless I upgrade
  • It's a minor point, but the notification system could be improved somehow to remind me that I need to block off appointments I made on my online calendar so that clients don't book me and I turn out to be not available.
  • Set up could be a bit easier. It took some time to get the settings right.
It's particularly a good product for solopreneurs and others that book multiple types of appointments.

Does the trick... but with some interface frustration

Rating: 8 out of 10
October 12, 2021
Vetted Review
Verified User
Acuity Scheduling, a Squarespace company
1 year of experience
Acuity is used by the sales department for initial consultations & post-sales servicing. It allows us to make initial connections with potential clients at a time that suits them & reduces time spent attempting to call people that are unavailable. On the post-sales side of things, it saves us endless amounts of time in providing regular reviews with clients. Clients can trust that we will offer regular opportunities for reviews as promised & feel valued.
  • Easy for customers to use
  • Integrates well with other software
  • Syncs well with Google Calendar
Cons
  • Confusing interface - difficult to navigate
  • Changes to appointments can only be made in the back end - not inside synced calendar
  • Becomes complicated when managing multiple calendars
Super easy for the end user. A bit difficult for the owner. Would not recommend to someone unfamiliar with using software.

Acuity for agency use

Rating: 10 out of 10
January 14, 2019
It's very easy to schedule meetings with people for a time that works for both of you, and that integrates into both of your calendars immediately. It also integrates with Zoom, so you can automatically generate a meeting time & join link for the person you're meeting for a web video call.
  • Choosing time zones & picking meeting times
  • Integrating with digital calendars to make sure things are not forgotten after they're scheduled
  • Integrating with Zoom
Cons
  • Not asking for a phone number when you don't intend to give the person a phone call & want to do a Zoom call instead. (If it is, in fact, possible, as I can't figure out how to get it to stop asking for a phone number.)
  • Asking questions/having people answer questions before they schedule a time slot.
Very good for scheduling client discovery calls, as well as calls people are paying you for, like coaching calls. Also great for making sure you don't double-book yourself with something else in your calendar.
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