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Squaretalk

Squaretalk
Formerly Axiom

Overview

What is Squaretalk?

Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote…

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Learn from top reviewers

Axiom is the best for employee and customer communications

Rating: 8 out of 10
April 11, 2022
IncentivizedVetted ReviewVerified User
Axiom is allowing us to better communicate with our customers and serve them in a better way, thanks to the many features and tools it has. One of my favorites is the interact...
Continue reading
Melanie Tobiasson
Team Lead - Other
SVP Infrastructure & Operations
Penske Truck Leasing
Squaretalk1 year of experience

Axiom has definitely improved communications in the company

Rating: 9 out of 10
February 27, 2022
IncentivizedVetted ReviewVerified User
We had a serious communication problem among the company's employees and with Axiom, we were able to solve it. We can make calls, video calls, and conferences between users, b...
Continue reading
Jason Terrick
Account Manager - Sales
Sales Manager
TruGreen
Squaretalk1 year of experience
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Pricing

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Squaretalk

Squaretalk

N/A
Unavailable

What is Squaretalk?

Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote workers’…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Product Demos

Squaretalk Lynx Demo

YouTube

Squaretalk Lynx Demo MOS

YouTube

Squaretalk Demo

YouTube
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Product Details

What is Squaretalk?

Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote workers’ power by enabling them to work from anywhere.

Squaretalk Competitors

Squaretalk Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SquareTalk's Matrix is a powerful platform for call management that has impressed users with its user-friendly interface and excellent export capabilities for Excel users. According to highly satisfied users, this software has proven to be a valuable tool for increasing business revenue. Not only is it recommended by staff and teams within organizations for its simplicity and cost-effectiveness, but it also helps businesses become more efficient and productive by integrating multiple programs into one platform for call management.

During the evaluation process, users have been particularly impressed with SquareTalk's quick response times and efficient demos. The Matrix software is highly configurable and user-friendly, making it a clear and compatible software solution for sales professionals. Call Center managers also find it to be a reliable tool that simplifies their workload and provides reliable reports.

Innitel's Predictive Dialer has also garnered positive feedback from users. It has proven to be a reliable solution for daily calls to clients, saving time and money. The dialer is fast, smart, and backed by an excellent customer service team. Users appreciate the intuitive interface packed with useful functions and the friendly support team that is always ready to assist.

Overall, SquareTalk's Matrix and Innitel's Predictive Dialer have become essential tools for call centers, providing easy access to clients, seamless integration with various systems, increased productivity, and real-time management of sales reps. These products offer the best value for money in the field and streamline the sales process, giving businesses a competitive edge in a competitive market.

Seamless Integration with External Applications: Several users have praised the platform for its ability to integrate with other external applications using workflow. This feature has been appreciated by multiple reviewers, who find it valuable in streamlining their business processes.

Easy Deployment and Management: Many users have found the system easy to deploy and manage. This user-friendly aspect of the platform has been highlighted by numerous reviewers, emphasizing its convenience and efficiency in setting up and maintaining the system.

Customizable Admin Dashboard: The customizable admin dashboard has received positive feedback from several users. They appreciate the flexibility offered by this feature, allowing them to personalize their dashboard according to their specific needs and preferences.

Export Functionality Limitation: Some users have mentioned that they were unable to export selected columns in the call history, indicating a limitation in functionality that has been experienced by multiple reviewers.

Steep Learning Curve for Advanced Features: Several reviewers have found some of the advanced features and functionalities to be complex and requiring more time to learn, suggesting a steep learning curve associated with these aspects of the platform.

Occasional Technical Issues with Call Conversion: A few users have reported experiencing two brief moments when the system failed to convert their calls, indicating occasional technical issues that have been encountered by a small number of reviewers.

View all reviews
(1-2 of 2)

Axiom has definitely improved communications in the company

Rating: 9 out of 10
Incentivized
February 27, 2022
JT
Jason Terrick
Sales Manager
TruGreen (Consumer Services, 5001-10,000 employees)
Vetted Review
Verified User
Squaretalk
1 year of experience
View profile
Use Cases and Deployment Scope
We had a serious communication problem among the company's employees and with Axiom, we were able to solve it. We can make calls, video calls, and conferences between users, but also chat in real-time and send and receive documents, images, and all kinds of files. It's just what we needed for information flow between departments and employees.
Pros
  • Excellent reception of calls and video calls, looks very clear, which makes it a better experience and information can be passed without any problem.
  • Screen sharing is excellent for video conferencing, when we need to explain a task or show a file from our computer, everyone understands and is satisfied.
  • I like that even if I am not in my work area, from my mobile devices such as my phone or tablet, I can access the application.
Cons
  • It takes a while to load the files and the heavier the file, the more complicated the task of sending them. They must be sent one at a time if they are very large.
  • It has happened to me some times that I want to put my absent status in my connection and it does not change, I must insist several times.
  • When the internet connection fails a little on any of the computers, the call is completely lost, the screen freezes and the program becomes heavy.
Likelihood to Recommend
It has helped us a lot with the communication flow of the company, employees have better communication with each other, via chat or if they are out of the office. They can also answer the chat or calls without problems with the mobile application. Very useful in all aspects, that's why we highly recommend it.
Most Important Features
  • It has a very useful task manager, where you can track and see the progress of daily activities.
  • Chat very dynamic and easy to use, communications and sending files is very simple.
  • The resolution of video calls and videoconferences are of high quality.
Squaretalk Feature Ratings
Contact Center Software
N/A
N/A
Workforce Optimization (WFO)
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • A very easy-to-use program that does not require external technical support for installation or learning. Employees are more focused on their activities and the easy way to send files, which is a considerable saving of time and man-hours.

Axiom is the best for employee and customer communications

Rating: 8 out of 10
Incentivized
April 11, 2022
MT
Melanie Tobiasson
SVP Infrastructure & Operations
Penske Truck Leasing (Transportation/Trucking/Railroad, 10,001+ employees)
Vetted Review
Verified User
Squaretalk
1 year of experience
View profile
Use Cases and Deployment Scope
Axiom is allowing us to better communicate with our customers and serve them in a better way, thanks to the many features and tools it has. One of my favorites is the interaction that our customers have thanks to the ivr and the phone menu, allowing them to scroll through the options we offer them.
Pros
  • Its ivr is great and easy to configure, thanks to this option we have been able to serve customers more efficiently, since they choose the option they need and the software directs them to the corresponding agent.
  • The system provides an interesting report of metrics, we can determine the peak hours of calls, durations and even the places where they call the most.
  • It has an internal chat, where employees can communicate with each other, answering questions and streamlining the work, without having to leave our post.
Cons
  • We have had some problems with routing calls to other agents. The setup of this tool has not been that easy.
  • I would love it if the system could have call screening to block numbers. It would make our job easier.
  • It does not have a mobile app, which keeps us always in the office and prevents us from being able to answer calls from our cell phone.
Likelihood to Recommend
Regardless of the field of the company, all of them need a software like this, because it allows them to be in constant communication with customers, attending their demands. In our company we have improved in customer service and in the work team, so we recommend it.
Most Important Features
  • Ivr easy to use by our customers and easy to configure, allowing callers to interact with our menu, by touch or voice.
  • Internal chat to improve communications between agents, without the need to leave the workstation.
  • Enables error-free, high quality recording of incoming and outgoing calls.
Squaretalk Feature Ratings
Contact Center Software
N/A
N/A
Workforce Optimization (WFO)
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • This is a software that has brought us many benefits, since we can make calls to our customers and receive them, improving communications, in addition to the fact that its tools allow us to work more efficiently and the customer notices it, by the quick response to their requests, increasing their confidence in us and increasing our sales.
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