Overview
What is Statuspage?
Atlassian Statuspage provides status updates for shared cloud resources to users, eliminating duplicate support tickets and displaying uptime status.
Great tool to manage up-time and incident communication
Clean and easy-to-use interface makes Statuspage the perfect choice for our support team!
StatusPage for Internal and External Service Status Updates
Pricing
Hobby
$29
Startup
$99
Business
$399
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
RigD Statuspage high level demo
Product Details
- About
- Tech Details
What is Statuspage?
Statuspage Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(10)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
One key use case of this product is to easily communicate disruptions and outages to clients. Users can proactively keep their clients informed about possible outages and issues, allowing them to set expectations and maintain customer satisfaction. By providing a customizable and easy way for customers to see the current status of the application, the product helps users ensure that customers are aware of any issues or outages happening with their products. Users have significantly reduced support calls and angry customer calls by using the product, as it provides clear information on downtime communication and maintenance.
Another important use case of the product is to centralize communication tools and save time. The status page helps engineering teams provide insights into the status of system features and services, reducing the time spent on managing emails and allowing users to focus on other tasks. Users benefit from not having to develop a separate tool for communicating maintenance and service interruptions, as the product integrates with various communication channels such as Slack. Moreover, the product allows for a hosted status page outside of the user's own products to prevent downtime, helping project an image of trust and transparency. With fast access to check system health and identify areas that need fixing, users have cut down the time it takes to complete tasks by nearly half.
Helpful Templates: Users have found the templates feature in Statuspage helpful for quickly writing up common incidents. Several reviewers have mentioned that these pre-made templates save time and provide a standardized format for communicating with clients during service outages.
Easy Integration and Customization: The easy integration and customization options offered by Statuspage have been appreciated by users. Many reviewers have mentioned that they were able to seamlessly integrate Statuspage with their existing systems, and customize it according to their specific needs.
Rich Assortment of Integrations: Users like the rich assortment of integrations available in Statuspage, which makes it easier for them to keep track of all incidents. Some reviewers have mentioned that these integrations allow them to receive real-time updates from various sources in one central place, enhancing their ability to manage customer notifications effectively.
Limited Customization Options: Some users have expressed frustration with the limited customization options available in Statuspage.io. They feel that there are limitations in page customizations, especially at lower subscription levels, and wish for more ways to customize the layout of the product.
Expensive Pricing: Several reviewers have mentioned that they find Statuspage.io to be expensive, particularly as their business grows. They feel that the pricing is not competitive compared to other status page providers and it becomes less attractive when considering the cost.
Lack of Advanced Features: Users have noted a lack of advanced features in Statuspage.io. They mention that the feature set is not too great and would like more value and functionality from the product. Some users even compare it unfavorably to competitors like PagerDuty who offer more features for similar purposes.
Users commonly recommend the following when it comes to the software for centralized app monitoring:
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Take the time to properly set up the tool: Several users suggest investing time in configuring the software correctly before using it. This step is seen as crucial for maximizing its effectiveness and efficiency.
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Check integration options: Before making a purchasing decision, users recommend checking which other products the software integrates with. Understanding its compatibility with existing tools can ensure a seamless workflow and avoid any potential issues.
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Consider cost and pricing model: Some users advise considering the cost and pricing model of the software, as it may not scale well with business needs. Taking into account the long-term cost implications and evaluating alternatives can help make an informed decision.
Overall, users find the software useful for managing communication, daily tasks, and customer interactions. They suggest giving it a try but emphasize the importance of proper setup and assessing its integration capabilities and cost-effectiveness.
Attribute Ratings
Reviews
(1-3 of 3)- Shows our current up-time across a number of components.
- Easy to manage an incident and get communication out to our customer base.
- Ability to look at historical up-time.
- I wish I had more ways to customize the layout.
- I wish I could show custom date ranges when looking at historical up-time.
- Task Management
- N/AN/A
- Gantt Charts
- N/AN/A
- Scheduling
- 100%10.0
- Workflow Automation
- 80%8.0
- Mobile Access
- N/AN/A
- Search
- N/AN/A
- Visual planning tools
- N/AN/A
- Chat
- N/AN/A
- Notifications
- 100%10.0
- Discussions
- N/AN/A
- Surveys
- N/AN/A
- Internal knowledgebase
- N/AN/A
- Integrates with GoToMeeting
- N/AN/A
- Integrates with Gmail and Google Hangouts
- N/AN/A
- Integrates with Outlook
- N/AN/A
- Versioning
- N/AN/A
- Video files
- N/AN/A
- Audio files
- N/AN/A
- Document collaboration
- N/AN/A
- Access control
- N/AN/A
- Advanced security features
- N/AN/A
- Integrates with Google Drive
- N/AN/A
- Device sync
- N/AN/A
- Helps organize communication to our clients during an incident.
- Demonstrates our level of transparency to prospects.
Clean and easy-to-use interface makes Statuspage the perfect choice for our support team!
- Interface is very intuitive and easy to use with very little training.
- Ability to customize messaging for events and notify before, during and after maintenance.
- Integrations with app like Twitter and Slack.
- Ability to automate all our maintenance notifications.
- If you make a mistake, you need to edit on the various platforms like Twitter manually. I wish it would edit the Tweet or delete it and post a new one.
- Task Management
- 90%9.0
- Gantt Charts
- N/AN/A
- Scheduling
- 100%10.0
- Workflow Automation
- 100%10.0
- Mobile Access
- 100%10.0
- Search
- 90%9.0
- Visual planning tools
- 90%9.0
- Chat
- N/AN/A
- Notifications
- 100%10.0
- Discussions
- N/AN/A
- Surveys
- N/AN/A
- Internal knowledgebase
- N/AN/A
- Integrates with GoToMeeting
- N/AN/A
- Integrates with Gmail and Google Hangouts
- 90%9.0
- Integrates with Outlook
- N/AN/A
- Versioning
- N/AN/A
- Video files
- N/AN/A
- Audio files
- N/AN/A
- Document collaboration
- N/AN/A
- Access control
- 100%10.0
- Advanced security features
- 100%10.0
- Integrates with Google Drive
- N/AN/A
- Device sync
- N/AN/A
- We were able to quickly train our entire support team to use this tool in less than 30 minutes, both to schedule maintenance and publish unexpected downtime. The product is so user friendly that it takes very little training to use proficiently.
- Ease of integrations with existing services and software like Twitter and Slack allow us to reach further with our notification without creating new intake channels for stakeholders.
- Real-time updates on service status and possible impairment
- Flexibility to customize notifications
- Flexibility to customize services, or parts of services which may be impaired
- StatusPage is nice because it keeps a rolling update on the previous statuses, but when it displays in Hipchat it just shows the last update.
StatusPage is not well suited for scenarios in which you want info kept private. If StatusPage is updated, the subscribers to those alerts will be notified so you just want to make sure you're addressing the right audience with updates.
- Task Management
- N/AN/A
- Gantt Charts
- N/AN/A
- Scheduling
- N/AN/A
- Workflow Automation
- N/AN/A
- Mobile Access
- 100%10.0
- Search
- 50%5.0
- Visual planning tools
- 50%5.0
- Chat
- 100%10.0
- Notifications
- 100%10.0
- Discussions
- 20%2.0
- Surveys
- N/AN/A
- Internal knowledgebase
- 90%9.0
- Integrates with GoToMeeting
- N/AN/A
- Integrates with Gmail and Google Hangouts
- N/AN/A
- Integrates with Outlook
- N/AN/A
- Access control
- 20%2.0
- Advanced security features
- N/AN/A
- Integrates with Google Drive
- N/AN/A
- Device sync
- N/AN/A
- StatusPage does not have a specific measurable ROI. We use StatusPage as an ad-hoc notification tool.
I don't know of a tool that compares with StatusPage. You could essentially host your own status site with Greed Yellow or Red statuses, but you would be missing out on the robustness of a tool that keeps historical data, uptime, and segregates services based on components.