Name: Medallia Agent Connect
Rating: 7 (10 reviews)
Author: Medallia

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Help Authoring

Mind Mapping

Development

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Environmental Health and Safety (EHS)

IP PBX

Manufacturing Execution

Enterprise

Accounting

Expense Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Cloud Storage

Code Review

Data Catalog

Data Fabric

Data Recovery Service

Data Virtualization

Fraud Detection

IT Infrastructure Monitoring

Integration Platform as a Service (iPaaS)

Interoperability

Network Performance Monitoring

Observability

Relational Databases

Server Management

Software-Defined WAN

Storage Area Network

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Click Fraud

Contact Management

Content Management

Customer Experience Management

Digital Asset Management

Direct Mail Automation

Email Marketing

Local Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Website Builder

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Sales Coaching

Sales Intelligence

Sales

GDPR Compliance

Security

ID Card

Insurance Policy Administration Systems

Insurance Underwriting and Rating

Last Mile Delivery

Library Management

Pharmacy

Plagiarism Checker

Smart Cities

Telemedicine

Vertical-Specific

large

medium

Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.

Medallia

Product usage analytics

Customer experience profiles

Customer experience dashboard

Customer journey mapping

Churn risk scoring

AI-powered recommendations

Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

Unified Messaging

Case Management

Digital Customer Engagement

Pega Customer Decision Hub

Customer Engagement

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Interaction tracking

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Reporting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Role-based user permissions

Single sign-on capability

Social data

Social engagement

Marketing automation

Mobile access

Pegasystems

Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.

Clarabridge (discontinued)

Discontinued Products

small

Voxco Survey Software

Survey Format & Appearance

Survey Content

Survey Logic

Survey Reporting & Analytics

Survey templates

Themes

Custom logo/branding

Changes to live survey

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Online surveys

Phone surveys

Survey library

Single page survey

Progression bar

Responsive design

Multimedia content

Drag-and-drop editor

Question bank

Matrix questions

Translation/multi-lingual

Response requirement/validation

Skip logic

Conditional questions

Question branching

Piping logic

Randomization

Real-time results

Visualizations

CRM Integration

Social media integration

Notifications and alerts

Calendar/scheduling

Follow-up emails

In-tool invites

Email distribution

Cross-channel distribution

Custom survey URLs

Embeddable surveys

Site intercept surveys

360 Degree feedback

Anonymous responses

Unlimited questions per survey

Unlimited responses per survey

Respondent restrictions

Multiple users

Access controls

Compliance

Voxco

RapidMiner is a data science and data mining platform, from Altair since the late 2022 acquisition. RapidMiner offers full automation for non-coding domain experts, an integrated JupyterLab environment for seasoned data scientists, and a visual drag-and-drop designer.  RapidMiner’s project-based framework helps to ensure that others can build off their work using visual workflows or automated data science.

Professional

AI Hub

RapidMiner

Data Science

Platform Connectivity

Data Exploration

Data Preparation

Platform Data Modeling

Model Deployment

Connect to Multiple Data Sources

Extend Existing Data Sources

Automatic Data Format Detection

MDM Integration

Visualization

Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020.