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Sterling Check

Sterling Check
Formerly SterlingOne / TalentWise

Overview

What is Sterling Check?

Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData…

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Recent Reviews

TrustRadius Insights

Rover has found great success in using SterlingOne for a seamless transition of applicants throughout their hiring process. By integrating …
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Reviewer Pros & Cons

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Pricing

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What is Sterling Check?

Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Sterling Check?

Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables Sterling to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any order rules.

When Sterling’s three locator tools are used together, they uncover tens of thousands more criminal records than instant database searches alone:

  • SSN Trace - Sterling identifies the address history associated with a given Social Security Number (SSN) using an extensive database of 10,000+ sources. These results broaden the scope of a pre-employment background check to include locations of residence (and names, if requested) beyond what the candidate has disclosed. Alias names also may be identified upon request.
  • The Enhanced Nationwide Criminal Database searches State, County and Corrections criminal record databases to locate additional jurisdictions where a candidate may have committed a crime. Prior to reporting, possible felony and misdemeanor convictions and pending cases are verified against primary source court records to validate the record.
  • Locator Select queries over 2,400 jurisdictions for bookings and criminal activity, covering most of the incarcerated population in the US, locating additional places where a candidate may have criminal record history. Prior to reporting, possible felony and misdemeanor convictions and pending cases are verified against primary source court records to validate the record.

Sterling Check Video

Sterling's Fulfillment Process

Sterling Check Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables Sterling to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any order rules.

TransUnion SmartMove, Findigs, and ACRAnet are common alternatives for Sterling Check.

The most common users of Sterling Check are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(21)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Rover has found great success in using SterlingOne for a seamless transition of applicants throughout their hiring process. By integrating Sterling Talent Solutions with Oracle Taleo, they are able to automatically retrieve candidate information for background checks, saving time and effort. Users have praised SterlingOne for its user-friendly interface and comprehensive screening capabilities. It covers federal, state, and local criminal background checks for the past 7 years, as well as financial credit checks for finance team hires. This ensures that organizations can thoroughly screen applicants beyond just criminal records, including employment history and residency. Additionally, SterlingOne helps streamline the onboarding process by conducting background checks and drug screenings for consultants, while also providing an organized platform to track profiles and update information. These features have proven invaluable to Rover and other organizations in ensuring a thorough and efficient hiring process. Overall, SterlingOne's integrations and user-friendly approach have made it a trusted solution for applicant screening and onboarding across various industries.

Based on user reviews, the software's most common recommendations are as follows:

  1. Explore other options: Some users advise considering alternative solutions, particularly for smaller or personal companies. They suggest finding another vendor that may better meet their needs.

  2. Utilize excellent customer service: Many users highly recommend using the software due to its exceptional customer service. They praise the company for providing incredible support and assistance throughout their experience.

  3. Improve communication and accuracy: Several users highlight the importance of maintaining clear communication with applicants during the background check process. They recommend offering assistance if necessary and ensuring accurate information is provided to avoid any misunderstandings.

Overall, while some users suggest exploring other options, many highly recommend the software due to its exceptional customer service and stress the importance of effective communication during the background check process.

Attribute Ratings

Reviews

(1-8 of 8)
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Emily Fogel | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • Quick criminal checks
  • Quick start of checks
  • In my opinion, Horrible new platform "Sterling check"
  • No designated account representative
  • In my experience, Poor troubleshooting support
  • Customer service often doesn't answer questions
  • Many back and forth needed to resolve issues
  • Recently changed platform and not offering the same services
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to input
  • Various background checks from credit to employer/education
  • Quick results
  • Flags where data was entered incorrectly (e.g. name data)
  • More international functionality for employment history and education
  • Quick status updates
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The initiation of a background check is very simple by only needing the name and email of the new candidate and submitting that as the new ticket.
  • Sterling communicates with the new candidate to keep the background check moving which saves us time by not needing to keep a close eye on the process of the background check.
  • Sterling communicates with the employer to let them know if additional charges are needed to run the background check and we can either approve or deny the charge.
  • We have had to reach out multiple times to decrease the maximum we are willing to spend if past employers are using a third party to run the background check and it cost an additional amount to run the background. We have had to communicate back a forth multiple times to lower it to a more reasonable price.
Rebecca Boschert | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • Criminal County and Federal searches are typically completed in a timely manner
  • The user interface is straightforward and easy to navigate
  • The ability to have new hires complete onboarding paperwork is excellent
  • The majority of the customer facing operations are based in India. This has perpetuated communication issues on my behalf as well as on the behalf of candidates who are going through the background check process. I often get complaints from candidates that they are concerned about supplying information to individuals in other countries which is understandable in light of the scams that exist today. I believe it also impacts the ability to get employment verifications completed in a timely manner.
  • Employment verifications are slow and often we cancel them and complete the verification on our own. As mentioned, I think part of this issue is that when they reach out for verifications, previous employees are hesitant to call back. When Sterling is not able to get a verification, they then ask for tax documents which is invasive and unnecessary. When this happens, I am typically able to make a phone call myself and accomplish in 10 minutes what they could not in 5 days. Prior to Sterling purchasing Talentwise, my initial provider, this was never an issue.
  • Sterling provides rapid drug screening service, which we take advantage of and appreciate. However, often candidates show up at a lab to complete testing and the facility does not offer rapid testing. Sterling could do a much better job of sending candidates to a facility that can provide the service.
  • There is a severe lack of personalized customer service. I have no relationship with my dedicated "business relationship executive team" in India. They are simply individuals who I don't know by name that pick up the phone, practically read from a script when I call with a problem, and put me on hold for 5 minutes at a time trying to find an answer to something they don't know. Again, this is something I significantly miss about Talentwise.
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