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Rover has found great success in using SterlingOne for a seamless transition of applicants throughout their hiring process. By integrating …
Overview
What is Sterling Check?
Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData…
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What is Sterling Check?
Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables…
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Product Details
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- Competitors
- Tech Details
- FAQs
What is Sterling Check?
Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables Sterling to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any order rules.
When Sterling’s three locator tools are used together, they uncover tens of thousands more criminal records than instant database searches alone:
When Sterling’s three locator tools are used together, they uncover tens of thousands more criminal records than instant database searches alone:
- SSN Trace - Sterling identifies the address history associated with a given Social Security Number (SSN) using an extensive database of 10,000+ sources. These results broaden the scope of a pre-employment background check to include locations of residence (and names, if requested) beyond what the candidate has disclosed. Alias names also may be identified upon request.
- The Enhanced Nationwide Criminal Database searches State, County and Corrections criminal record databases to locate additional jurisdictions where a candidate may have committed a crime. Prior to reporting, possible felony and misdemeanor convictions and pending cases are verified against primary source court records to validate the record.
- Locator Select queries over 2,400 jurisdictions for bookings and criminal activity, covering most of the incarcerated population in the US, locating additional places where a candidate may have criminal record history. Prior to reporting, possible felony and misdemeanor convictions and pending cases are verified against primary source court records to validate the record.
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Sterling Check Competitors
Sterling Check Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables Sterling to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any order rules.
The most common users of Sterling Check are from Mid-sized Companies (51-1,000 employees).
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(21)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Rover has found great success in using SterlingOne for a seamless transition of applicants throughout their hiring process. By integrating Sterling Talent Solutions with Oracle Taleo, they are able to automatically retrieve candidate information for background checks, saving time and effort. Users have praised SterlingOne for its user-friendly interface and comprehensive screening capabilities. It covers federal, state, and local criminal background checks for the past 7 years, as well as financial credit checks for finance team hires. This ensures that organizations can thoroughly screen applicants beyond just criminal records, including employment history and residency. Additionally, SterlingOne helps streamline the onboarding process by conducting background checks and drug screenings for consultants, while also providing an organized platform to track profiles and update information. These features have proven invaluable to Rover and other organizations in ensuring a thorough and efficient hiring process. Overall, SterlingOne's integrations and user-friendly approach have made it a trusted solution for applicant screening and onboarding across various industries.
Based on user reviews, the software's most common recommendations are as follows:
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Explore other options: Some users advise considering alternative solutions, particularly for smaller or personal companies. They suggest finding another vendor that may better meet their needs.
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Utilize excellent customer service: Many users highly recommend using the software due to its exceptional customer service. They praise the company for providing incredible support and assistance throughout their experience.
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Improve communication and accuracy: Several users highlight the importance of maintaining clear communication with applicants during the background check process. They recommend offering assistance if necessary and ensuring accurate information is provided to avoid any misunderstandings.
Overall, while some users suggest exploring other options, many highly recommend the software due to its exceptional customer service and stress the importance of effective communication during the background check process.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
October 17, 2023
Recent changes not for the better
We use SterlingOne (TalentWise) for all of our candidate background screenings prior to hire.
- Quick criminal checks
- Quick start of checks
- In my opinion, Horrible new platform "Sterling check"
- No designated account representative
- In my experience, Poor troubleshooting support
- Customer service often doesn't answer questions
- Many back and forth needed to resolve issues
- Recently changed platform and not offering the same services
January 12, 2023
Great partner with fast results
We use Sterling to complete all our background checks. We also purchase oral swab drug tests for use in our distribution center. Sterling is a strong partner - very responsive and very helpful when we have issues, which isn't often.
- Communication
- Most of our background checks are back w/in 18 hours
- Customer Support is very strong
- A better integration with the ATS
January 11, 2023
Quick and Easy Background checks
We use SterlingOne for background checks for all new hires. It is very user friendly and we cover all federal, state and local criminal background checks for the past 7 years. We also do financial credit checks for finance team hires.
- Easy to input
- Various background checks from credit to employer/education
- Quick results
- Flags where data was entered incorrectly (e.g. name data)
- More international functionality for employment history and education
- Quick status updates
January 10, 2023
Quick & Efficient Onboarding with SterlingOne
My organization utilizes Sterling One to help us onboard consultants. We use it for background checks and drug screenings of various depths. It helps us stay organized to track their profiles and see if they've already done one for us in the past/see if it needs to get updated.
- Quicky & Timely background checks
- Drug Screenings that are accurate and secure
- Profile creation allows for organized candidate tracking
- Drug Screenings often take a long time and get backed up
November 26, 2021
Worst background check experience of my life. Would not recommend.
Score 1 out of 10
Vetted Review
Verified User
Rover uses SterlingOne for background checks of pet sitters.
- none
- Customer service
- Accountability to clients
- Meeting deadlines
- Attention to detail
May 06, 2020
Sterling Solution does the job
With every new hire, we run their background check through Sterling Talent Solutions no matter what department they will be in. The initiation is easy and Sterling takes it from there to run the background check and communicate with the new candidate.
- The initiation of a background check is very simple by only needing the name and email of the new candidate and submitting that as the new ticket.
- Sterling communicates with the new candidate to keep the background check moving which saves us time by not needing to keep a close eye on the process of the background check.
- Sterling communicates with the employer to let them know if additional charges are needed to run the background check and we can either approve or deny the charge.
- We have had to reach out multiple times to decrease the maximum we are willing to spend if past employers are using a third party to run the background check and it cost an additional amount to run the background. We have had to communicate back a forth multiple times to lower it to a more reasonable price.
February 08, 2020
Sterling Talent Solutions Background Check Review
Sterling Talent Solutions is used by our company to perform the background check for the candidates. It is automatically integrated into the Oracle Taleo application to get the candidate information automatically after the offer is given to the candidate.
- Background checks
- It provides us the safer hiring decisions with comprehensive background and identity checks.
- Delay in response
- Time taken to perform the background checks.
Sterling is currently used as our background check provider and also facilitates our onboarding paperwork. The system is integrated with our ATS so we are able to transition applicants from the candidate stage, to the background stage and then the onboarding stage relatively seamlessly. There are just four users, all within the HR function.
- Criminal County and Federal searches are typically completed in a timely manner
- The user interface is straightforward and easy to navigate
- The ability to have new hires complete onboarding paperwork is excellent
- The majority of the customer facing operations are based in India. This has perpetuated communication issues on my behalf as well as on the behalf of candidates who are going through the background check process. I often get complaints from candidates that they are concerned about supplying information to individuals in other countries which is understandable in light of the scams that exist today. I believe it also impacts the ability to get employment verifications completed in a timely manner.
- Employment verifications are slow and often we cancel them and complete the verification on our own. As mentioned, I think part of this issue is that when they reach out for verifications, previous employees are hesitant to call back. When Sterling is not able to get a verification, they then ask for tax documents which is invasive and unnecessary. When this happens, I am typically able to make a phone call myself and accomplish in 10 minutes what they could not in 5 days. Prior to Sterling purchasing Talentwise, my initial provider, this was never an issue.
- Sterling provides rapid drug screening service, which we take advantage of and appreciate. However, often candidates show up at a lab to complete testing and the facility does not offer rapid testing. Sterling could do a much better job of sending candidates to a facility that can provide the service.
- There is a severe lack of personalized customer service. I have no relationship with my dedicated "business relationship executive team" in India. They are simply individuals who I don't know by name that pick up the phone, practically read from a script when I call with a problem, and put me on hold for 5 minutes at a time trying to find an answer to something they don't know. Again, this is something I significantly miss about Talentwise.