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Sterling Check

Sterling Check
Formerly SterlingOne / TalentWise

Overview

What is Sterling Check?

Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData…

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Recent Reviews

TrustRadius Insights

Rover has found great success in using SterlingOne for a seamless transition of applicants throughout their hiring process. By integrating …
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Reviewer Pros & Cons

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Pricing

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What is Sterling Check?

Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Sterling Check?

Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables Sterling to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any order rules.

When Sterling’s three locator tools are used together, they uncover tens of thousands more criminal records than instant database searches alone:

  • SSN Trace - Sterling identifies the address history associated with a given Social Security Number (SSN) using an extensive database of 10,000+ sources. These results broaden the scope of a pre-employment background check to include locations of residence (and names, if requested) beyond what the candidate has disclosed. Alias names also may be identified upon request.
  • The Enhanced Nationwide Criminal Database searches State, County and Corrections criminal record databases to locate additional jurisdictions where a candidate may have committed a crime. Prior to reporting, possible felony and misdemeanor convictions and pending cases are verified against primary source court records to validate the record.
  • Locator Select queries over 2,400 jurisdictions for bookings and criminal activity, covering most of the incarcerated population in the US, locating additional places where a candidate may have criminal record history. Prior to reporting, possible felony and misdemeanor convictions and pending cases are verified against primary source court records to validate the record.

Sterling Check Video

Sterling's Fulfillment Process

Sterling Check Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables Sterling to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any order rules.

TransUnion SmartMove, Findigs, and ACRAnet are common alternatives for Sterling Check.

The most common users of Sterling Check are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(21)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Rover has found great success in using SterlingOne for a seamless transition of applicants throughout their hiring process. By integrating Sterling Talent Solutions with Oracle Taleo, they are able to automatically retrieve candidate information for background checks, saving time and effort. Users have praised SterlingOne for its user-friendly interface and comprehensive screening capabilities. It covers federal, state, and local criminal background checks for the past 7 years, as well as financial credit checks for finance team hires. This ensures that organizations can thoroughly screen applicants beyond just criminal records, including employment history and residency. Additionally, SterlingOne helps streamline the onboarding process by conducting background checks and drug screenings for consultants, while also providing an organized platform to track profiles and update information. These features have proven invaluable to Rover and other organizations in ensuring a thorough and efficient hiring process. Overall, SterlingOne's integrations and user-friendly approach have made it a trusted solution for applicant screening and onboarding across various industries.

Based on user reviews, the software's most common recommendations are as follows:

  1. Explore other options: Some users advise considering alternative solutions, particularly for smaller or personal companies. They suggest finding another vendor that may better meet their needs.

  2. Utilize excellent customer service: Many users highly recommend using the software due to its exceptional customer service. They praise the company for providing incredible support and assistance throughout their experience.

  3. Improve communication and accuracy: Several users highlight the importance of maintaining clear communication with applicants during the background check process. They recommend offering assistance if necessary and ensuring accurate information is provided to avoid any misunderstandings.

Overall, while some users suggest exploring other options, many highly recommend the software due to its exceptional customer service and stress the importance of effective communication during the background check process.

Attribute Ratings

Reviews

(1-8 of 8)
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Emily Fogel | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
In my opinion, recent changes to the platform have led to poorer candidate and user experience. It seems to me that they are expecting the recruiters to do the leg work of collecting any missing information if a search wasn't launched. For me, bad customer experience overall where they rarely answer all of your questions.
Jennifer Fry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In our case, Sterling provides the service we need, and does it well. The only issue I have isn't even related to Sterling, but the court systems who limit the hours and time that runners can spend researching. In those instances, it can take months for results to come back, but that in no way reflects on Sterling. The most difficult part of that is deciding if we want to offer a contingent hire, who could be terminated when the results do come back. Otherwise, we run a very strong risk of losing them to competitors.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SterlingOne is the best and fastest at producing results. We've used HireRight, and others and none of them were able to provide results as quickly. SterlingOne also lets us review and resolve issues in the system itself so we can track and have an audit trail. This helps in keeping HR records all in 1 location.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is well suited to onboard (background check, drug screen, etc.) a large quantity of people. It is helpful when these people need to be tracked due to the ability to create a profile or them. It is also helpful when you have multiple types of background checks/ drug screens because you can choose from different packages or create a one-off screening.
David Winston | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
SterlingOne has had my background check in progress for nearly a month. I spoke with them 5 days ago about the issue and discovered there was a criminal record flag in Connecticut. I have never been to Connecticut. They said this can often happen if an individual has the same name, birthday, or last four digits of SSN. This is clearly a flaw in their system if someone with the same name or birthday can appear on the same background check. I feel bad for any John Smith who applies for a job with a company that uses SterlingOne, they'll never get past the screening. Not only is this a flawed system, but when I spoke with customer service about this, they guaranteed they would expedite this within 24-48 hours. It has now been 5 days and when I called back, they said they would expedite this as if I had never called in the first place. I have been through numerous background checks for work in my life, I have done live scans and had my fingerprints taken, and have been approved to work with children with special needs (which requires a very rigorous screening) and I have never experienced such a disjointed and unprofessional process.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Well suited:
  • Where the organization has a larger number of hires expected, and the background needs to be thoroughly checked.
  • They perform the educational background check for other countries as well.
  • Well suited when Comprehensive drug screening, background checks, criminal checks are required.
  • Less Suited:
  • When the hire or recruiting cap is very low for a company.

Rebecca Boschert | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
If a company is seeking a quick criminal background check or only does occasional searches, Sterling is fine. If a company has a need for more frequent, in depth checks, Sterling will disappoint. Background check companies exist to take the onus off employers who have many other focuses. I spend way too much time solving problems that occur because Sterling is not getting the job done. We are in the process of seeking a new provider.
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