Good product when it was available. Now discontinued.
We used Stitch Labs as the central Order Management System at our business. The purpose was to link all our revenue channels (Amazon, …
Overview
What is Stitch Labs (discontinued)?
Stitch Labs was an inventory management software that included features such as multichannel selling and inventory control, with order and fulfillment management for retail. It was acquired by Square in July 2020, and new customers are no longer being accepted.
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What is Stitch Labs (discontinued)?
Stitch Labs was an inventory management software that included features such as multichannel selling and inventory control, with order and fulfillment management for retail. It was acquired by Square in July 2020, and new customers are no longer being accepted.
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What is Stitch Labs (discontinued)?
Stitch Labs (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Stitch Labs was an inventory management software that included features such as multichannel selling and inventory control, with order and fulfillment management for retail. It was acquired by Square in July 2020, and new customers are no longer being accepted.
Reviewers rate Support Rating highest, with a score of 5.
The most common users of Stitch Labs (discontinued) are from Small Businesses (1-50 employees).
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(13)Attribute Ratings
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September 21, 2021
Good product when it was available. Now discontinued.
We used Stitch Labs as the central Order Management System at our business. The purpose was to link all our revenue channels (Amazon, Website, Retail, Wholesale) into one platform. It also managed all of our inventory, order fulfillment, and reporting into one system. It worked okay as a medium range option from an expense standpoint. Unfortunately Stitch Labs was purchased by Square in 2020, and the system has been discontinued. We were forced to migrate to a new platform as it the whole system was shut down in June 2021. If you have a medium size business that wasn't more distribution focused (less on manufacturing) the system worked well. Since the platform has bee completely discontinued to existing and new users I can't recommend it.
- Manages Inventory at Multiple Warehouses
- Allows for order processing through multiple channels
- Links with your accounting system (example QBO)
- Integrates all revenue channels into one easy to use platform
- Only distribution focused, does not support manufacturing or assemblies
- Platform has been discontinued as of June 2021 so no longer available
- Multiple Channel Order Fulfillment
- Inventory management
- Reporting of sales metrics and inventory sale through
- We had to migrate off this system which was not ideal after being discontinued
- Was a simple to use medium price range solution to scaling businesses
- UI/UX was intuitive and was easy to train employees
Since this platform is no longer live it can no longer be used. We chose to move to Brightpearl. Brightpearl is a more powerful system and allows for more customized processes, apps, and features to tailor around specific businesses. The downside is Brightpearl is a bit more expensive. Skubana is also a good alternative to Stitch Labs. They were recently purchased by 3PL Central and is a good medium price range alternative.
September 14, 2020
Stitch Labs Off the Bench
I used Stitch Labs for inventory fulfillment, and to leverage powerful automation through order management systems to optimize logistics for delivery. We also used the reporting and analytics function to run smarter operations. This was mainly used company wide, but I came to rely more on it through an individual aspect as that was a main function of my position at the time.
- Inventory management.
- Order management.
- Reporting and analytics.
- There was a brief learning curve when beginning to use due to many functions.
- Thought the UI could have been more friendly.
- Inventory is more reliable and consistent with order management.
- SL has actually saved us money in the long and short term due to organization.
Seamless compared to Epicor. Epicor was and still is a pain to use. SL makes logistics and managing different aspects of the business easier for everyone.
February 07, 2020
Great tool to do e-Commerce today globally.
Stitch Labs is used internationally by our team to process orders across several different types of sales platforms (Shopify, amazon, wholesale, hospitality) and create invoices and keep track of payments. It helped us bring together in one system all our different sales platforms. It is particularly useful in regions like europe that maybe have up to 4 different Shopify stores and 3 amazon platforms but ship from 1 warehouse hub.
- Very easy to integrate Amazon and Shopify storefronts.
- Can switch between currencies for orders easily.
- Reporting does not work for multiple currencies.
- There is often a lag when syncing products.
- Stitch Labs enabled us to central processing and has just 1 person to handle several countries.
- Stitch Labs helped to automate many processes in our company with order processing and tracking communication.
We previously used ERPLY before this, but it could only handle 1 Shopify store and one amazon account. This was a real drawback for us because we would have to separate accounts for every country even if multi-countries were shipping from 1 central hub. It was less user-friendly, and the reporting was not as good.
We used Stitch Labs to manage our inventory across several online marketplaces including Big Commerce, Amazon, and eBay. It allowed us to maintain control over our inventory, and we rarely had a stock out. The Stitch Labs system updated in real time and helped us project inventory orders based on reports of past sales. We felt like we finally had a handle on our inventory numbers.
- Stitch Labs updates quickly. If we had a run on a product we didn't have to worry about lag time.
- The setup for each product is thorough and includes as much detail as you want to enter.
- We had confidence in the system based on how well it worked. Little to no downtime.
- Stitch Labs does not integrate with Walmart.
- We had some issues integrating our Amazon.com and Amazon.ca accounts but were able to solve it.
- At lower levels there is no phone support and we had to wait to get an email answer which was frustrating.
- Stitch Labs helped us to get a handle on our entire inventory. Once we had that we were able to avoid overstocking.
- Because Stitch Labs does not integrate with Walmart it delayed our entry into that marketplace.
- Even when we only had a small amount of a particular item we were able to list it across multiple market places because were confident that Stitch Labs would prevent overselling.
Stitch Labs was dependable and fairly easy to use. I liked how easy it was to update the Stitch Labs system but the lack of phone support and integration with more marketplaces was a deal breaker. We ended up switching to ShippingEasy's inventory system because it integrates the shipping program right into the platform, offers great phone support, and connects with more marketplaces.
I use Stitch Labs to manage all my orders coming in from Etsy as well as manual orders I input for my wholesale clients. I have used it for 6ish years and love how easily it integrates with every platform. The order tracking and process management tools are great. I also use it for invoicing customers. It keeps everything straight for me!
- Order tracking
- Order fulfillment/packing
- Invoicing clients
- Managing inventory
- Would love if it wasn't extra to send invoices
- It saved me time
- Helped me stay organized
- Improved customer satisfaction
I have not researched other alternatives as this solved my problems.