SAP SuccessFactors Reviews

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181 Ratings
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Score 6.9 out of 100

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Roger Castillo | TrustRadius Reviewer
December 04, 2019

A really good solution in terms of back and front end: complete good solution.

Score 9 out of 10
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Support Rating

9
SAP SuccessFactors has been a easy to implement tool with low risks for a sensitive thing like employee feedback. It provides powerful performance in the backend functionalities, and at the same time a great look and feel for the employees. Totally recommended.
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Allan Morales | TrustRadius Reviewer
October 31, 2019

Enhancing your Talent Performance and Development Journey!

Score 9 out of 10
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Support Rating

8
When support was needed, there are enough resources to help you solve [issues]. Also we have an internal POC within the organization trained and equipped to solve most issues most of the time, whenever something is needed to be escalated it was centralized by this person. So this made it a better experience for all admins; still if you need to reach out directly it can be done and with no major pain.
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İhsan Akkarpuz | TrustRadius Reviewer
December 03, 2019

SAP SuccessFactors Review

Score 9 out of 10
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Verified User
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Support Rating

9
Highly rated since it is one of the most important products of HR in our professional business life. We need to use it on a daily basis to ensure our tasks are well-tracked and understood by management.
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Anonymous | TrustRadius Reviewer
February 27, 2020

SAP SuccessFactors a story for Success?

Score 7 out of 10
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Support Rating

7
The overall platform could use the updates, so the overall look of it seems more modern. Also, the number of possible customizations could be made more simple to implement. SAP SuccessFactors does have a helpline that is helpful and free. On a positive note, it is beneficial in our performance reviews and recruiting efforts.
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Anonymous | TrustRadius Reviewer
October 23, 2019

SAP SuccessFactors LMS - A Successful LMS

Score 9 out of 10
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Support Rating

9
Overall, support from SAP SuccessFactors is always good and positive. The response time is very quick and get all support during product evaluation, during implementation and post-implementation. The Customer Success support team supports as effectively as possible with the SuccessFactors products that help drive the learning process within the organization. The support team handles support requests and technical questions.
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Anonymous | TrustRadius Reviewer
September 26, 2019

SuccessFactors Employee Central - a one-stop shop if you can deal with frustrations.

Score 5 out of 10
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5
SuccessFactors Employee Central gets a middle of the road rating from me because of the things it does really well - Training. It falls short with the objectives cascade and visibility amongst my reports. That's what brings it down to a 5. Objectives need to be clear and concise in order to gain buy-in from your reports, and SuccessFactors muddies that by poor delineation between cascaded attributes and my report's objectives. The whole objectives cascade can be reworked.
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Anonymous | TrustRadius Reviewer
January 17, 2020

Improve user experiences in the hire to retire HR process!

Score 8 out of 10
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Support Rating

7
SF has good support from SAP. It is not as good as some of the core SAP products but it's getting better. Also, there are a number of SIs that are very familiar in this space and it's easier to get external support. The tool also has support for multiple integration platforms to connect the on-prem core ERP to the cloud-based SF solution.
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Anonymous | TrustRadius Reviewer
October 24, 2019

Success of SuccessFactors!

Score 9 out of 10
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Support Rating

8
I would say they have pretty good customer service overall. They do try their best to resolve issues over the phone but will also try to come in and meet with individual teams once yearly or more if need be.
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Anonymous | TrustRadius Reviewer
December 12, 2019

SAP SSFF

Score 6 out of 10
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Support Rating

4
Support as of today has been poor and not transparent.
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Anonymous | TrustRadius Reviewer
November 15, 2019

One tool for all HR Needs

Score 8 out of 10
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Support Rating

8
It has solved all the HR problems that we have encountered and has saved time as it streamlines all the processes in one module. Easy to use and train users and the support team is very helpful as well.
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Feature Scorecard Summary

Employee demographic data (13)
7.1
Employment history (14)
7.8
Job profiles and administration (14)
7.2
Workflow for transfers, promotions, pay raises, etc. (15)
7.1
Organizational charting (16)
8.3
Organization and location management (13)
8.2
Compliance data (COBRA, OSHA, etc.) (8)
7.5
Pay calculation (8)
8.3
Support for external payroll vendors (6)
7.0
Benefit plan administration (9)
7.9
Direct deposit files (7)
7.5
Salary revision and increment management (9)
8.0
Reimbursement management (7)
6.7
Approval workflow (9)
8.9
Balance details (8)
8.4
Annual carry-forward and encashment (6)
8.0
View and generate pay and benefit information (12)
8.0
Update personal information (14)
8.1
View company policy documentation (9)
7.7
Employee recognition (10)
7.6
View job history (13)
8.4
Tracking of all physical assets (4)
7.5
Report builder (13)
6.3
Pre-built reports (13)
5.9
Ability to combine HR data with external data (10)
6.3
New hire portal (19)
7.6
Manager tracking tools (20)
7.0
Corporate goal setting (29)
7.6
Individual goal setting (33)
7.9
Line-of sight-visibility (29)
7.7
Performance tracking (31)
7.6
Performance plans (31)
7.8
Performance improvement plans (24)
7.7
Review status tracking (31)
8.5
Review reminders (30)
7.8
Multiple review frequency (25)
8.4
Create succession plans/pools (21)
7.9
Candidate ranking (23)
7.4
Candidate search (21)
8.1
Candidate development (21)
7.8
Job Requisition Management (17)
6.9
Company Website Posting (17)
7.2
Publish to Social Media (12)
6.4
Job Search Site Posting (16)
7.0
Duplicate Candidate Prevention (15)
6.6
Applicant Tracking (17)
7.1
Notifications and Alerts (19)
7.2

About SAP SuccessFactors

SAP SuccessFactors Human Experience Management (HXM) Suite helps users reinvent the entire employee experience. The vendor states that users can shift from traditional HR transactions to engaging, end-to-end experiences, using intelligent technology to make each interaction simpler and more meaningful. And by linking employee feedback to operational data, users will understand what’s happening and why, so they can deliver exceptional experiences that keep a business growing.

The SuccessFactors HXM suite aims to cover the important aspects of HR:
  • Core HR and payroll solutions
  • Talent management solutions including recruiting, onboarding, performance and goals, succession and development, and compensation
  • Learning
  • People analytics and planning solutions
  • Employee experience management solutions
  • Collaboration tools

SAP SuccessFactors Features

Human Resource Management Features

Has featureEmployee demographic data
Has featureEmployment history
Has featureJob profiles and administration
Has featureWorkflow for transfers, promotions, pay raises, etc.
Has featureBenefits information
Has featureOrganizational charting
Has featureOrganization and location management
Has featureCompliance data (COBRA, OSHA, etc.)

Payroll Management Features

Has featurePay calculation
Has featureSupport for external payroll vendors
Has featureOff-cycle/On-Demand payment
Has featurePayroll history for each employee
Has featureBenefit plan administration
Has featureDirect deposit files
Has featurePayroll tracking and auditing
Has featureSalary revision and increment management
Has featureReimbursement management
Has featureStatutory form management

Leave and Attendance Management Features

Has featureApproval workflow
Has featureEmail notifications
Has featureBalance details
Has featureTravel absence management
Has featureAnnual carry-forward and encashment

Employee Self Service Features

Has featureEmployee login
Has featureView and generate pay and benefit information
Has featureUpdate personal information
Has featureRequest time off
Has featureView job history
Has featureView company policy documentation
Has featureView company news and information
Has featureEmployee recognition

HR Reporting Features

Has featureReport builder
Has featurePre-built reports
Has featureAbility to combine HR data with external data

Integration with other HR capabilities Features

Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

Has featurePerformance plans
Has featurePerformance improvement plans
Has featureReview status tracking
Has featureReview reminders
Has featureMultiple review frequency

Succession Planning Features

Has featureCreate succession plans/pools
Has featureCandidate ranking
Has featureCandidate search
Has featureCandidate development

Onboarding Features

Has featureNew hire portal
Has featureManager tracking tools

Performance and Goals Features

Has featureCorporate goal setting
Has featureIndividual goal setting
Has featureLine-of sight-visibility
Has featurePerformance tracking

Recruiting / ATS Features

Has featureJob Requisition Management
Has featureCompany Website Posting
Has featurePublish to Social Media
Has featureJob Search Site Posting
Has featureDuplicate Candidate Prevention
Has featureApplicant Tracking
Has featureNotifications and Alerts

SAP SuccessFactors Competitors

SAP SuccessFactors Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android