Skip to main content
TrustRadius
SurePayroll

SurePayroll

Overview

What is SurePayroll?

SurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.

Read more
Recent Reviews

Fraudulent Business Practices

1 out of 10
May 20, 2022
I hired a nanny for our two-child nanny share. SurePayroll was the service we chose to use to pay our nanny. Two families set up accounts …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 7 features
  • Pay calculation (14)
    4.7
    47%
  • Direct deposit files (13)
    4.6
    46%
  • Salary revision and increment management (12)
    4.4
    44%
  • Support for external payroll vendors (10)
    1.0
    10%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is SurePayroll?

SurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.surepayroll.com

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

10 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Patriot Software?

Patriot Software headquartered in Canton, Ohio offers Patriot PAY, their benefits administration and payroll software.

Return to navigation

Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

4
Avg 8.1
Return to navigation

Product Details

What is SurePayroll?

SurePayroll Features

  • Supported: Online
  • Supported: Low Cost
  • Supported: Automatic Tax Pay & File
  • Supported: Award-Winning Customer Service

SurePayroll Integrations

SurePayroll Competitors

SurePayroll Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

SurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.

Paylocity are common alternatives for SurePayroll.

Reviewers rate Pay calculation and Benefit plan administration highest, with a score of 4.7.

The most common users of SurePayroll are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(37)

Attribute Ratings

Reviews

(1-24 of 24)
Companies can't remove reviews or game the system. Here's why
February 23, 2023

SurePayroll Review

Score 2 out of 10
Vetted Review
Verified User
  • Good and easy to navigate website
  • Little to no problems using the website over the past 6 years
  • Customer service
  • Hours of hold, in my experience
  • Being rerouted 5-10 times for every inquiry, in my experience
Score 1 out of 10
Vetted Review
Verified User
  • giving excuses
  • make you wait for extended periods of time on hold
  • making you feel frustrated because nobody can resolve your issue
  • Customer service
  • should assign a case to a specific representative and not everybody does everything
  • should have a feature to speak to specific customer service rep
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The program is intuitive in nature, if any payroll representative is unable to perform the process, the system itself can guide us to complete the payments and calculations.
  • SurePayroll sends monthly automatic emails to remind us of overdue payments, payments to be made or when a new employee has joined the company to take all pending actions and update payment data.
  • The application takes full legal responsibility when occasional errors occur. When we have incurred by system errors in fiscal problems, they have a delegation that takes care of the situation without involving us.
  • With SurePayroll, if you know the necessary rules, you can calculate the taxes that a company must pay and file. On the other hand, the application automatically presents a report of the taxes that are cancelled to avoid tax problems.
  • Apart from tax payments and payroll creation and payment operations, the application files and processes payments with 1099 contractors and creates complete W-2 forms in a very practical and simple way.
  • It is really easy to set up the statuses of incoming and outgoing employees and run related reports. Likewise, their tax processing system is above and beyond expectations.
  • License fees have been increasing significantly every year for the last four years or so and we feel that if we were a slightly smaller company, we would not be able to afford it. However, the application prevents us from constant legal problems.
  • The application sometimes changes statuses when updating payments for accounting purposes. On occasions, employees receive payroll payments and in the following month their status changes to recent contract, so at the system level we must fire and rehire them to change it.
  • When a payroll error is made at the time of processing payments, the application only gives 30 seconds to reverse the operation, otherwise the operation is impossible to cancel.
April 16, 2020

SurePayroll Decision

Michael Lien | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Adding new personal and tracking 1099 contractors
  • Printing and distribution of checks, 1099, 941, W2
  • It works well with our annual Workers comp audits
  • They've been very helpful with yearend reviews and any changes in updating forms
  • Better chat bot interaction
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • ease of navigation
  • ease of granting other users read-only access (ie, the accountant, audit purposes, etc)
  • reminders to ensure payroll gets done
  • users at the org could not reset their own password
  • would love options for video training for employees who access the platform
  • would love options for video training for accountants and contractors who access the platform
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Calculates taxes, which is a tricky thing if you don't know the rules
  • Files taxes, which is important for a small business because fines are imposed for not correct filing
  • They offer great customer service that's easily accessible.
  • The method for entering paid time off such as vacation days is a bit confusing.
  • Tracking a certain employee's allowable time off.
Coby Pfaff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Super easy interface - honestly running payroll couldn't be easier on their site.
  • Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
  • Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
  • Truthfully, I don't see how SurePayroll could be better - I honestly have no complaints.
Rob Siders | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Filing and paying quarterly taxes
  • Payroll, soup-to-nuts
  • Employee self-service
  • My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
  • Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
  • I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It provided me with reminders as far as timing/deadlines.
  • It took care of all calculations.
  • It took care of tax time reporting.
  • Perhaps some quick checklist of what to do at tax time. That seemed confusing as to what SurePayroll was doing vs. my responsibility.
August 03, 2018

SurePayroll For Sure!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I like that you can process payments early. So I usually check in once a month and take care of a few payments ahead.
  • SurePayroll breaks down the numbers each time and shows you exactly where the companies money is going.
  • It is very user friendly. Easy to navigate through the website and a speedy process to make sure payroll is approved.
  • Reminder emails for the payments need to be approved are very appreciated.
  • I don't like that you have to log out of the system and log back in to approve payments ahead of time. After approving one, there should be a button that says "approve the next payment."
Marcie Kleiman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer support is very helpful when I need to write an additional check or again recently when we hired an intern from India.
  • The program is very intuitive so I am able to walk someone else through it if I am on vacation.
  • Surepayroll sends me emails to remind me of employees' birthdates, which is a nice added bonus.
  • If I made a mistake on the payroll and realized it just a minute after approving, it's usually too late to go back and correct. However, customer support is helpful in showing me how to make corrections after the fact.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Automated payroll processing
  • Keeping up to date with payroll tax codes
  • Processing payroll quickly
  • We've had several issues with SurePayroll not reporting correctly to our state government. These issues have taken months to resolve, and I'm not confident the issues have been completely resolved. Through the process, SurePayroll's representatives have always been polite, professional and courteous.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll is easy to do
  • They do tax preparation, so no more manual maintenance of pay stubs, etc.
  • Monthly cost is affordable
  • They should have a customized nanny package
  • They should also have short-term quarterly package
  • App is not that easy to navigate
Daniel Lieber | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Process payroll quickly. The interface works well and is quite consistent.
  • Accept responsibility for occasional, rare errors. When we've had issues with the tax services, they have had direct discussions with the taxing authorities and resolved the issue without us having to get further involved or pay penalties.
  • Allow for additional payment types. We have S-corp health insurance and they accommodate the payments well for tax purposes.
  • The interface could use more permanent recurring payment types (e.g. S-corp health insurance)
Return to navigation