Overview
What is SurePayroll?
SurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.
SurePayroll Review
Terrible Customer Service
Payroll company EDD fraud
Fraudulent Business Practices
Worst Customer Service for a Payroll Company
SurePayroll reduces payroll errors and tax problems in our company
Sure Payroll is great unless you're hacked!
SurePayroll Decision
Ran Payroll on a Gondola in Italy.
Great for small nonprofits!
SurePayroll Is My Favorite
My favorite payroll service!
SurePayroll is the best, hands down!
SurePayroll ... near-perfect for small business!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Pay calculation (14)4.747%
- Direct deposit files (13)4.646%
- Salary revision and increment management (12)4.444%
- Support for external payroll vendors (10)1.010%
Reviewer Pros & Cons
Pricing
What is SurePayroll?
SurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
10 people also want pricing
Alternatives Pricing
What is Gusto?
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
What is Patriot Software?
Patriot Software headquartered in Canton, Ohio offers Patriot PAY, their benefits administration and payroll software.
Features
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 4.7Pay calculation(14) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 1Support for external payroll vendors(10) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 4.2Off-cycle/On-Demand payment(7) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 4.7Benefit plan administration(7) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 4.6Direct deposit files(13) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 4.4Salary revision and increment management(12) Ratings
Salary revision is the ability to modify individual employee pay.
- 4.2Reimbursement management(10) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SurePayroll?
SurePayroll Features
- Supported: Online
- Supported: Low Cost
- Supported: Automatic Tax Pay & File
- Supported: Award-Winning Customer Service
SurePayroll Integrations
- Priority AccountEdge
- Xero
- QuickBooks
- Less Accounting
- Intacct
SurePayroll Competitors
- Paylocity
- ADP
- ZenPayroll
SurePayroll Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry |
Supported Countries | United States |
Supported Languages | English, Spanish |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(37)Attribute Ratings
Reviews
(1-24 of 24)If you want something unreliable sure payroll is great
SurePayroll Review
- Good and easy to navigate website
- Little to no problems using the website over the past 6 years
- Customer service
- Hours of hold, in my experience
- Being rerouted 5-10 times for every inquiry, in my experience
Terrible Customer Service
- Take money from you.
- Deposit money for you.
- Support.
- Technology.
Payroll company EDD fraud
- Nothing
- Follow up
Fraudulent Business Practices
- Doesn't do anything particularly well
- Setting up schedules is counterintuitive
- Reports are not customizable
- Fraudulent business practices
Worst Customer Service for a Payroll Company
- giving excuses
- make you wait for extended periods of time on hold
- making you feel frustrated because nobody can resolve your issue
- Customer service
- should assign a case to a specific representative and not everybody does everything
- should have a feature to speak to specific customer service rep
- The program is intuitive in nature, if any payroll representative is unable to perform the process, the system itself can guide us to complete the payments and calculations.
- SurePayroll sends monthly automatic emails to remind us of overdue payments, payments to be made or when a new employee has joined the company to take all pending actions and update payment data.
- The application takes full legal responsibility when occasional errors occur. When we have incurred by system errors in fiscal problems, they have a delegation that takes care of the situation without involving us.
- With SurePayroll, if you know the necessary rules, you can calculate the taxes that a company must pay and file. On the other hand, the application automatically presents a report of the taxes that are cancelled to avoid tax problems.
- Apart from tax payments and payroll creation and payment operations, the application files and processes payments with 1099 contractors and creates complete W-2 forms in a very practical and simple way.
- It is really easy to set up the statuses of incoming and outgoing employees and run related reports. Likewise, their tax processing system is above and beyond expectations.
- License fees have been increasing significantly every year for the last four years or so and we feel that if we were a slightly smaller company, we would not be able to afford it. However, the application prevents us from constant legal problems.
- The application sometimes changes statuses when updating payments for accounting purposes. On occasions, employees receive payroll payments and in the following month their status changes to recent contract, so at the system level we must fire and rehire them to change it.
- When a payroll error is made at the time of processing payments, the application only gives 30 seconds to reverse the operation, otherwise the operation is impossible to cancel.
Sure Payroll is great unless you're hacked!
In December I looked at my tax filings and noticed that all filings had the fraud amount included. I called Sure Payroll again and asked to speak with a manager. The manager promised to get back to me. He later did and told me that Sure Payroll had terminated my account. I am now left with a tax mess that will take me a few weeks to correct.
- Pays taxes on time.
- Customer Service agents lie.
- They will not protect their customers if fraud occurs.
- Customer Service Managers lie.
Make sure you take down the names of every person you talk with on the phone. This will proved invaluable if you need to contact them again. In case of fraud, all bets are off.
SurePayroll Decision
- Adding new personal and tracking 1099 contractors
- Printing and distribution of checks, 1099, 941, W2
- It works well with our annual Workers comp audits
- They've been very helpful with yearend reviews and any changes in updating forms
- Better chat bot interaction
Ran Payroll on a Gondola in Italy.
- Payroll takes 1 minute.
- Automatically files the correct taxes.
- Easy to understand interface.
- Having your own account manager would be nice.
Great for small nonprofits!
- ease of navigation
- ease of granting other users read-only access (ie, the accountant, audit purposes, etc)
- reminders to ensure payroll gets done
- users at the org could not reset their own password
- would love options for video training for employees who access the platform
- would love options for video training for accountants and contractors who access the platform
SurePayroll Is My Favorite
- Automatic payroll tax updates
- Ease of use, user-friendly
- Excellent support
- Tax filings
- I would like to be able to export in rows, not columns
My favorite payroll service!
- Calculates taxes, which is a tricky thing if you don't know the rules
- Files taxes, which is important for a small business because fines are imposed for not correct filing
- They offer great customer service that's easily accessible.
- The method for entering paid time off such as vacation days is a bit confusing.
- Tracking a certain employee's allowable time off.
SurePayroll is the best, hands down!
- Super easy interface - honestly running payroll couldn't be easier on their site.
- Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
- Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
- Truthfully, I don't see how SurePayroll could be better - I honestly have no complaints.
SurePayroll ... near-perfect for small business!
- Filing and paying quarterly taxes
- Payroll, soup-to-nuts
- Employee self-service
- My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
- Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
- I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
SurePayroll is great for a nanny!
- It provided me with reminders as far as timing/deadlines.
- It took care of all calculations.
- It took care of tax time reporting.
- Perhaps some quick checklist of what to do at tax time. That seemed confusing as to what SurePayroll was doing vs. my responsibility.
SurePayroll For Sure!
- I like that you can process payments early. So I usually check in once a month and take care of a few payments ahead.
- SurePayroll breaks down the numbers each time and shows you exactly where the companies money is going.
- It is very user friendly. Easy to navigate through the website and a speedy process to make sure payroll is approved.
- Reminder emails for the payments need to be approved are very appreciated.
- I don't like that you have to log out of the system and log back in to approve payments ahead of time. After approving one, there should be a button that says "approve the next payment."
SurePayroll in a nut shell
- Customer support is very helpful when I need to write an additional check or again recently when we hired an intern from India.
- The program is very intuitive so I am able to walk someone else through it if I am on vacation.
- Surepayroll sends me emails to remind me of employees' birthdates, which is a nice added bonus.
- If I made a mistake on the payroll and realized it just a minute after approving, it's usually too late to go back and correct. However, customer support is helpful in showing me how to make corrections after the fact.
When payday rolls around, I usually only have to enter each employees hours worked and the rest is taken care of.
SurePayroll is great when there are no issues to resolve.
- Automated payroll processing
- Keeping up to date with payroll tax codes
- Processing payroll quickly
- We've had several issues with SurePayroll not reporting correctly to our state government. These issues have taken months to resolve, and I'm not confident the issues have been completely resolved. Through the process, SurePayroll's representatives have always been polite, professional and courteous.
Easy Payroll Processing
- Easy access to reports
- Easy processing of payroll
- HR compliance material
- When logging in, I am often sent a code to my phone that I have to input into the website. I find this time consuming and annoying.
SurePayroll worth every penny for small businesses.
- Simple reporting
- Ease of user interface
- Features included in the price.
- I truly don't have any at this time.
- Payroll is easy to do
- They do tax preparation, so no more manual maintenance of pay stubs, etc.
- Monthly cost is affordable
- They should have a customized nanny package
- They should also have short-term quarterly package
- App is not that easy to navigate
It is not suited for Nanny Payroll, as we are bound to one-year payment even though we only used the service for a few months
SurePayroll vs. Paychex
- Easy to use interface.
- Low cost for companies on a budget.
- Helpful customer service.
- Complying with state regulations (major issue).
- Interfacing with accountants.
- Communicating with state tax offices.
SurePayroll works well for SMB
- Process payroll quickly. The interface works well and is quite consistent.
- Accept responsibility for occasional, rare errors. When we've had issues with the tax services, they have had direct discussions with the taxing authorities and resolved the issue without us having to get further involved or pay penalties.
- Allow for additional payment types. We have S-corp health insurance and they accommodate the payments well for tax purposes.
- The interface could use more permanent recurring payment types (e.g. S-corp health insurance)