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SurePayroll

SurePayroll

Overview

What is SurePayroll?

SurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.

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Recent Reviews

Fraudulent Business Practices

1 out of 10
May 20, 2022
I hired a nanny for our two-child nanny share. SurePayroll was the service we chose to use to pay our nanny. Two families set up accounts …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 7 features
  • Pay calculation (14)
    4.7
    47%
  • Direct deposit files (13)
    4.6
    46%
  • Salary revision and increment management (12)
    4.4
    44%
  • Support for external payroll vendors (10)
    1.0
    10%

Reviewer Pros & Cons

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Pricing

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What is SurePayroll?

SurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.surepayroll.com

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Patriot Software?

Patriot Software headquartered in Canton, Ohio offers Patriot PAY, their benefits administration and payroll software.

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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

4
Avg 8.1
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Product Details

What is SurePayroll?

SurePayroll Features

  • Supported: Online
  • Supported: Low Cost
  • Supported: Automatic Tax Pay & File
  • Supported: Award-Winning Customer Service

SurePayroll Integrations

SurePayroll Competitors

SurePayroll Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

SurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.

Paylocity are common alternatives for SurePayroll.

Reviewers rate Pay calculation and Benefit plan administration highest, with a score of 4.7.

The most common users of SurePayroll are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(37)

Attribute Ratings

Reviews

(1-24 of 24)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
Incentivized
I am a user of SurePayroll and I wanted to say I hate it. Anytime there is a holiday the check dates go out of whack by a WEEK. My employees need their checks and when you chat with their support they are unable to fix it and just tell me to wait. They do not have a solution and say once it gets set in the system there is no undoing or changing anything. It is truly miserable as a user.
Not suited to be an online service. Just an orphan child of paychecks that does not get updated
February 23, 2023

SurePayroll Review

Score 2 out of 10
Vetted Review
Verified User
We use SurePayroll to process payroll for 12 different companies.
  • Good and easy to navigate website
  • Little to no problems using the website over the past 6 years
  • Customer service
  • Hours of hold, in my experience
  • Being rerouted 5-10 times for every inquiry, in my experience
I've used SurePayroll for over 6 years. System is good, overall through the many years I've had little to no complications with the actual website. I'll admit they have a great program that leaves you with little to no complaints. However if something does go wrong and you need help, you'll wish you never did business with these people because the customer service department is useless, in my opinion. Hours and hou you'll get rerouted 5-10 times and most of the times (9/10 times) at some point during your hold you'll get someone that would rather drop your call then deal with resolving your problem, in my opinion. When I say hours I mean minimum 3 hours to get anything done. I believe It's a endless holds and frustration. Most problems never do get resolved, in my opinion, I just either figure it out myself or give up on them all together. In my experience, when I finally gave up and canceled my services with them they were happy to charge me a fee in order for me to continue accessing all previous reports and files however gave no guidance as to how I can do so since they terminated my log in. In my experience, Now 4 hours of hold later I'm waiting for someone to pick up and give me new log in credentials to obtain previous employees W2. In my experience, 4 hours later , 2 people hung up on me, still no solution in sight. In my view, you would think a unique and complicated problem is at hand. Again, great website but long wait times on the phone makes it not worth it at all, in my opinion. I believe it would be better to go with a smalltime company that you can easily reach when you have a problem. In my opinion, a company that cares about their customers enough not to put them through such frustrating holds and incompetent representatives. Im sure they have plenty of smart and capable people that have gotten them this far but unfortunately, in my experience, I've never been lucky enough over the past 6 years to speak to one.
Josh Loe | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We used it for payroll only.
  • Take money from you.
  • Deposit money for you.
  • Support.
  • Technology.
Terrible. Support hold times are 90+ minutes and I have had to talk to about 7 different people to try and get things done. We had a complete mess with transitioning people from one company to another and they took months to sort it out. My overall experience has been very bad and the bounce from person to person within their team AND THEIR LACK OF INTERNAL COMMUNICATION is alarming. I would switch but I cannot chance them screwing up again and creating tax issues for my employees. Absolutely TERRIBLE experience every time I try and deal with them.
Score 1 out of 10
Vetted Review
Verified User
This company processes payroll for the business listed and I use Square for another so I can keep some separation and confusion to a minimum when processing payroll. In my opinion, the issue is that one of SurePayroll's tax specialists contacted the EDD directly and moved payments that were directed for my other company and moved them to be used for JC Blu Inc. This of course started the snowball effect of failure to pay notices along with assessments from the EDD for the company Sure Payroll does not represent. By the way, I found out all this information by calling the EDD myself because of a lack of response. Calls to SurePayroll to address this fraud have led to no solution and even the manager who was supposed to call has not after me leaving 6 plus messages. I believe you should stay away from using this company.
  • Nothing
  • Follow up
I believe SurePayroll fraudulently transferred money for payroll taxes from a corporate account they are not associated with. In my opinion they moved this money without authorization into a business that uses their service, causing many assessments from the EDD for the other business that does not.
Score 1 out of 10
Vetted Review
Verified User
I hired a nanny for our two-child nanny share. SurePayroll was the service we chose to use to pay our nanny. Two families set up accounts on SurePayroll, as we each paid half of her salary. SurePayroll cut the checks, produced payroll reports, and filed necessary tax documents.
  • Doesn't do anything particularly well
  • Setting up schedules is counterintuitive
  • Reports are not customizable
  • Fraudulent business practices
SurePayroll conducts fraudulent business practices. The service itself is mediocre. UI is counterintuitive, scheduling paychecks is arduous, payroll reports are not super customizable and hard to find/run, and tax info is somewhat hidden. But it does cut checks and handle tax filings. The fraud part comes in when you want to cancel your service. I tried using the website, emailing, and calling. Each time I was pointed to a different mechanism for canceling, none of which worked. Finally, after reconfiguring my pay schedule (which I didn't need since I was canceling), I was able to unlock the part of the website that allowed me to cancel. Even then, I had to click through about 10 screens, including two that made it look like they'd canceled my service when they had not as well as a screen that froze for over a minute. In addition, I no longer needed their service halfway through the year, but if I wanted them to file tax documents for the year I needed to keep paying them (for literally doing nothing) for the rest of the year. Do not recommend it.
Score 1 out of 10
Vetted Review
Verified User
We are a user of Payroll for over 4 years. This is the 1st time have I really needed support and the service is horrible I have had a case since April 1, 2022, and today May 6, 2022, 25 BUSINESS DAYS, and they are unable to locate where the funds are. The waiting time for a representative is being from 1 hour up to 3 hours. The "Award Winning Customers Service Team" is only good at giving apologies.
  • giving excuses
  • make you wait for extended periods of time on hold
  • making you feel frustrated because nobody can resolve your issue
  • Customer service
  • should assign a case to a specific representative and not everybody does everything
  • should have a feature to speak to specific customer service rep
Is a cheap option to do payroll for a small company...but beware when you have a problem customer service is deficient. Representatives are not trained, have no knowledge...
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We consider that although the application has some vulnerability problems, it has an excellent functionality to perform all kinds of operations in terms of payroll, payments to suppliers and withholdings of special taxpayers from anywhere for the busiest managers. The customer service section is very effective, apart from being very cordial when requesting information or support of any kind; it can be in asking for guidance in problems with payroll payments, taxes and much more without any problem. The usability of SurePayroll is really effective and easy to use, running a payroll operation and payment of the same has never been easier, the adaptation of our administration department with the application has been very fast.
  • The program is intuitive in nature, if any payroll representative is unable to perform the process, the system itself can guide us to complete the payments and calculations.
  • SurePayroll sends monthly automatic emails to remind us of overdue payments, payments to be made or when a new employee has joined the company to take all pending actions and update payment data.
  • The application takes full legal responsibility when occasional errors occur. When we have incurred by system errors in fiscal problems, they have a delegation that takes care of the situation without involving us.
  • With SurePayroll, if you know the necessary rules, you can calculate the taxes that a company must pay and file. On the other hand, the application automatically presents a report of the taxes that are cancelled to avoid tax problems.
  • Apart from tax payments and payroll creation and payment operations, the application files and processes payments with 1099 contractors and creates complete W-2 forms in a very practical and simple way.
  • It is really easy to set up the statuses of incoming and outgoing employees and run related reports. Likewise, their tax processing system is above and beyond expectations.
  • License fees have been increasing significantly every year for the last four years or so and we feel that if we were a slightly smaller company, we would not be able to afford it. However, the application prevents us from constant legal problems.
  • The application sometimes changes statuses when updating payments for accounting purposes. On occasions, employees receive payroll payments and in the following month their status changes to recent contract, so at the system level we must fire and rehire them to change it.
  • When a payroll error is made at the time of processing payments, the application only gives 30 seconds to reverse the operation, otherwise the operation is impossible to cancel.
We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
Phillip Sherman | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
My company started using Sure Payroll approximately three years ago. We were generally happy with the service and performance of Sure Payroll till our account was hacked in October of 2020. To make a long story a bit shorter, someone was able to log in to my Sure Payroll portal, cancel our normal payroll that was just processed and pay themselves a $10,000.00 bonus. They had also opened a new bank account and chose Direct Deposit for their method of payment. Needless to say, this created many problems, starting when Sure Payroll tried to debit my corporate checking account. I was able to stop the debit and immediately called Sure Payroll to tell them what was going on. I was told not to worry....that's when I started to worry.

In December I looked at my tax filings and noticed that all filings had the fraud amount included. I called Sure Payroll again and asked to speak with a manager. The manager promised to get back to me. He later did and told me that Sure Payroll had terminated my account. I am now left with a tax mess that will take me a few weeks to correct.

  • Pays taxes on time.
  • Customer Service agents lie.
  • They will not protect their customers if fraud occurs.
  • Customer Service Managers lie.
If you have basic payroll needs they're great. If you ever encounter fraud, watch your back....and your bank accounts.

Make sure you take down the names of every person you talk with on the phone. This will proved invaluable if you need to contact them again. In case of fraud, all bets are off.
April 16, 2020

SurePayroll Decision

Michael Lien | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SurePayroll is being used by our business for payroll and certified payroll. I find it easy to use and easier to manage than any other service we've used in 18 years. Their customer support is outstanding.
  • Adding new personal and tracking 1099 contractors
  • Printing and distribution of checks, 1099, 941, W2
  • It works well with our annual Workers comp audits
  • They've been very helpful with yearend reviews and any changes in updating forms
  • Better chat bot interaction
I love SurePayroll. Their telephone support is awesome. I travel a lot so it allows me to manage company payroll from anywhere in the world. I can change deductions, do 401K deductions, run reports, and do insurance reviews for our company's insurance broker. They even created a Paycheck Protection report for me to download to share with our bank. There isn't much that isn't possible with SurePayroll. The great thing is it gives me control at my fingertips. The errors that I had with a call-in payroll just never happen anymore.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use SurePayroll across the entire organization. SurePayroll solves doing payroll correctly and filing the correct taxes on the state and federal level.
  • Payroll takes 1 minute.
  • Automatically files the correct taxes.
  • Easy to understand interface.
  • Having your own account manager would be nice.
I was on vacation in Italy and I ran payroll on a gondola.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I used SurePayRoll at a small legal service nonprofit that transitioned from a Board Member handwriting checks monthly to the SurePayRoll platform, which ensured we paid our growing team bi-weekly. We decided to use this platform because it was cost-effective and easy to navigate. I was the sole user in the organization, and as we were a small nonprofit, I had many other tasks besides the role of the human resource department so it was beneficial for SurePayRoll to be an easy platform to navigate. The issues that it addressed were helping our organization ensure that our employees were being paid on time and that both we and they had the proper tax documents on time to file.
  • ease of navigation
  • ease of granting other users read-only access (ie, the accountant, audit purposes, etc)
  • reminders to ensure payroll gets done
  • users at the org could not reset their own password
  • would love options for video training for employees who access the platform
  • would love options for video training for accountants and contractors who access the platform
SurePayroll is well suited for a small organization (nonprofits) where employees have many different roles. In our example, I worked in the fundraising, development, and communications department while also planning events and working alongside our Board and had very limited time. I knew that logging on to SurePayroll each week would ensure that the tasks I needed to do as they related to payroll would be done quickly so that I could move on to other, more urgent tasks.
Sherri Wren Rush | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've used SurePayroll for the past six years for my community foundation, and I added it two years ago for another nonprofit org for which I volunteer. SurePayroll handles all payroll tax updates, filings, and even preps W-2s. The time I save on the HR portion of my job is incredible. I'm extremely pleased with the SurePayroll product.
  • Automatic payroll tax updates
  • Ease of use, user-friendly
  • Excellent support
  • Tax filings
  • I would like to be able to export in rows, not columns
SurePayroll is excellent for smaller nonprofits and for-profits. Maybe it would work for larger companies, too, but I don't have experience there.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SurePayroll is used for our bi-weekly payroll service for the company. It allows direct deposit for our employees and provides necessary information to the workers' comp insurance company. SurePayroll also calculates all required taxes, deducts necessary funds from employee's net pay and directly from employer's account, makes the payments, and files quarterly taxes.
  • Calculates taxes, which is a tricky thing if you don't know the rules
  • Files taxes, which is important for a small business because fines are imposed for not correct filing
  • They offer great customer service that's easily accessible.
  • The method for entering paid time off such as vacation days is a bit confusing.
  • Tracking a certain employee's allowable time off.
SurePayroll offers a robust system for payroll at an appropriate cost for small businesses. All the features needed for a payroll service are offered along with great customer service. The web-based software is easy to use.
Coby Pfaff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use SurePayroll to run payroll for our entire company. It handles payroll, tax withholding, 1099 payments and W2s.
  • Super easy interface - honestly running payroll couldn't be easier on their site.
  • Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
  • Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
  • Truthfully, I don't see how SurePayroll could be better - I honestly have no complaints.
Really great for small to medium-sized businesses. Affordable and easy enough for a non-HR person to run.
Rob Siders | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use SurePayroll as an end to end payroll processor and tax collection/payment system. Between client projects and business development, I have limited time for a lot of the important administrative things ... like filing and paying my quarterly taxes and keeping abreast of changes to various federal and state employment laws. SurePayroll handles it so I can focus on other stuff.
  • Filing and paying quarterly taxes
  • Payroll, soup-to-nuts
  • Employee self-service
  • My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
  • Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
  • I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
SurePayroll is a near-perfect way for small business owners, who often handle many roles, to stay on top of all things payroll. I even recommend it for single-member LLCs, as paying yourself on the regular---and making sure taxes get handled---can be tough. SurePayroll eliminates a lot of the administrative stress that comes with the territory.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is not used by my organization. I was using it independently to pay my nanny. It solved a business problem for me in that it took all of the work out of paying taxes/withholding to my daycare provider. It made it very easy for me to use without having to think too hard!
  • It provided me with reminders as far as timing/deadlines.
  • It took care of all calculations.
  • It took care of tax time reporting.
  • Perhaps some quick checklist of what to do at tax time. That seemed confusing as to what SurePayroll was doing vs. my responsibility.
Great for independent person looking to pay a nanny/daycare provider without adding a huge cost to my bottom line.
August 03, 2018

SurePayroll For Sure!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use SurePayroll to pay our single employee who is the main owner of the company. It solves our problems by calculating the taxes owed and making sure the payment is processed and goes through on time every 2 weeks. It has been simple to use and has done exactly what we needed it to.
  • I like that you can process payments early. So I usually check in once a month and take care of a few payments ahead.
  • SurePayroll breaks down the numbers each time and shows you exactly where the companies money is going.
  • It is very user friendly. Easy to navigate through the website and a speedy process to make sure payroll is approved.
  • Reminder emails for the payments need to be approved are very appreciated.
  • I don't like that you have to log out of the system and log back in to approve payments ahead of time. After approving one, there should be a button that says "approve the next payment."
SurePayroll works well for our small business. Not sure how it would work for a larger business, but it is simple and effective for what we need.
Marcie Kleiman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use SurePayroll for our bi-weekly payroll and for producing end of year W-2s. It allows me to track our 401Ks, our payroll taxes, bonus payments, and much of our employee personal data. It is the only payroll program used by our company.
  • Customer support is very helpful when I need to write an additional check or again recently when we hired an intern from India.
  • The program is very intuitive so I am able to walk someone else through it if I am on vacation.
  • Surepayroll sends me emails to remind me of employees' birthdates, which is a nice added bonus.
  • If I made a mistake on the payroll and realized it just a minute after approving, it's usually too late to go back and correct. However, customer support is helpful in showing me how to make corrections after the fact.
We are a small company with only 13-20 employees at one time, and SurePayroll has been a perfect fit for us. There is a bit of turnover with our laborers and it is easy to add and delete employees, and there is always a reminder to get all the right paperwork for each employee (W-4, I-9).
When payday rolls around, I usually only have to enter each employees hours worked and the rest is taken care of.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our real estate firm specializes in new construction in Denver, Colorado. We use SurePayroll to process our payroll.
  • Automated payroll processing
  • Keeping up to date with payroll tax codes
  • Processing payroll quickly
  • We've had several issues with SurePayroll not reporting correctly to our state government. These issues have taken months to resolve, and I'm not confident the issues have been completely resolved. Through the process, SurePayroll's representatives have always been polite, professional and courteous.
SurePayroll is well suited to processing payroll for companies who have contractors and employees who are paid on regular schedules. It is not set up for commission based contractors or contractors who get paid at random intervals.
Kimberlee Micolo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SurePayroll is used to process all payroll for our company. SurePayroll is easy to use from any device (phone, tablet, desktop,) letting me process payroll no matter where I am. They submit all withholding taxes and reports, making sure we are always compliant with all requirements. SurePayroll is a great service for small businesses.
  • Easy access to reports
  • Easy processing of payroll
  • HR compliance material
  • When logging in, I am often sent a code to my phone that I have to input into the website. I find this time consuming and annoying.
Surepayroll is great for someone that is not always in the office. I can process payroll from a tablet or my phone.

Candace Fuller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I chose SurePayroll over ADP and Paychex because it was simple to use and was affiliated with Paychex overall. Their pricing was the best for the types of services included in the costs. The user interface is simple and I love that I can process payroll on a cell phone if I'm out of office. It's easy to setup new employee's and run reports. This isn't a complicated setup, but for basic payrolls and smaller straightforward organizations this service can't be beat! I made the right decision, and support on tax issues has been above expectations. They take care of everything and are great at followthrough. In addition, if I need help, I like that I can get someone on the phone with ease. I highly recommend.
  • Simple reporting
  • Ease of user interface
  • Features included in the price.
  • I truly don't have any at this time.
Well suited for small companies with straightforward payrolls. Also nice if you have 1099 employees you need to pay as well. Does employee reimbursements with ease.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I use SurePayroll for Nanny Payroll services and tax preparation. It is used by me and my wife to manage Nanny Payroll.
  • Payroll is easy to do
  • They do tax preparation, so no more manual maintenance of pay stubs, etc.
  • Monthly cost is affordable
  • They should have a customized nanny package
  • They should also have short-term quarterly package
  • App is not that easy to navigate
SurePayroll is well-suited for small to mid size organization for payroll services and tax preparation.
It is not suited for Nanny Payroll, as we are bound to one-year payment even though we only used the service for a few months
Staff Sheehan | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We used SurePayroll as a payroll services provider, to ensure we complied with all federal and state tax regulations.
  • Easy to use interface.
  • Low cost for companies on a budget.
  • Helpful customer service.
  • Complying with state regulations (major issue).
  • Interfacing with accountants.
  • Communicating with state tax offices.
SurePayroll is best suited for small businesses with a small number of employees, that are in a well-populated state that SurePayroll has experience working in. In smaller states, such as Rhode Island, my experience with SurePayroll was that that they were not communicative and did not work well with the state's Department of Taxation. After repeated errors, I had to travel to the RI Department of Taxation myself and write out checks to correct errors that SurePayroll had made, and switched to Paychex (their slightly more expensive parent company).
Daniel Lieber | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SurePayroll is our payroll service. We use it to process payroll for all of our employees (W-2) and payments to our recurring contractors (1099). The service is very automated and allows us to process payroll in a few minutes at an affordable price point that beats everyone else in the market. We do not use their 401(k) services and outsource that to another firm. They also process quarterly and year-end payroll related filings.
  • Process payroll quickly. The interface works well and is quite consistent.
  • Accept responsibility for occasional, rare errors. When we've had issues with the tax services, they have had direct discussions with the taxing authorities and resolved the issue without us having to get further involved or pay penalties.
  • Allow for additional payment types. We have S-corp health insurance and they accommodate the payments well for tax purposes.
  • The interface could use more permanent recurring payment types (e.g. S-corp health insurance)
SurePayroll works really well if the employees are willing to do direct deposit and the company is willing to outsource payroll entirely. If manual checks are involved, it works ok, but requires coordination. If international employees are involved, it gets tricky.
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