Name: Survey Galaxy
Price: 30 USD
Author: Survey Galaxy

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Development

Attendance Tracking

Career Center

Education

Association Management

Business Intelligence (BI)

Case Management

Collaboration

File Sharing

File Sync

Objectives and Key Results (OKR)

Office Suites

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Online Trading

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Debugging

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

In-Memory Databases

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Managed Private Cloud

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SSL Certificate

Secure Web Gateway

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Microsegmentation

Security Information and Event Management (SIEM)

Security

Automotive

Building Information Modeling (BIM)

Catering

Law Practice Management

Legal Research

Tour Operator

Vertical-Specific

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### Survey Design and Templates
Reviewers consistently highlight Survey Galaxy's user-friendly interface and the efficiency of its templates for creating surveys. Users appreciate the ease of building surveys and the availability of attractive templates that streamline the survey creation process. While some users suggest minor improvements to the graphical interface, overall, Survey Galaxy's survey design and templates functionality is well-received by the majority of users.

### User Interface and Experience
Users have expressed mixed opinions regarding Survey Galaxy's user interface and experience. While some find the platform easy to use with simple tools and efficient support, others raise concerns about its initial impression, suggesting that the design may not instill confidence in users. Suggestions for improvement include enhancing the graphical user interface to make the tool more user-friendly and visually appealing. Despite some positive feedback on usability and affordability, there is a recurring theme of the need for a more professional and attractive interface to enhance user trust and engagement.

### Distribution and Collection
Reviewers generally appreciate Survey Galaxy's distribution and collection features, noting its user-friendly interface for sending out surveys and efficiently gathering responses. Users find the platform effective in collecting customer feedback and conducting various types of research. While some express concerns about the initial impression of the website, overall, Survey Galaxy's distribution and collection functionalities receive positive feedback for their ease of use and ability to reach target audiences effectively.

### Feedback and Customer Support
Users appreciate the prompt responses provided by Survey Galaxy's customer support team, particularly in clarifying queries related to membership benefits. However, some reviewers have expressed concerns about the abundance of advertisements within the platform, which can be distracting during the feedback collection process. Despite this, the majority of users acknowledge the positive impact of Survey Galaxy's support in enhancing their feedback collection efforts.

Users have consistently recommended the following improvements for Survey Galaxy's interface, website, and dashboards. These recommendations include:

Update the interface: Users have suggested that Survey Galaxy's interface needs to be modernized and made more user-friendly. They feel that the current design is outdated and lacks intuitive navigation. Updating the interface would enhance the overall user experience and make it easier for customers to create and manage surveys.

Improve the website: Many users have expressed the need for Survey Galaxy to improve its website. They find the current website to be cluttered and confusing, making it difficult to find relevant information or access necessary features. Users recommend simplifying the layout, streamlining navigation, and providing clearer instructions and documentation.

Enhance the dashboards: Several reviewers have pointed out that Survey Galaxy's dashboards are in need of improvement. They believe that the current dashboards lack customization options, making it challenging to analyze survey data effectively. Users recommend adding more flexibility in data visualization, allowing for personalized reporting, and providing advanced analytics features to gain deeper insights.

Implementing these recommendations would address users' concerns about Survey Galaxy's antiquated interface, website, and dashboards, ultimately resulting in a more user-friendly and efficient survey platform.

Efficient Survey Creation: Many users have found Survey Galaxy perfect for creating forms and surveys, praising its attractive and efficient templates that aid in the development of research. 

User-Friendly Interface: The graphical interface of Survey Galaxy has been highly praised by reviewers for its simplicity and ease of use, allowing them to easily navigate through the software without any crashes or complications.

Affordable Alternative: Users appreciate that Survey Galaxy offers similar features to popular survey tools like Qualtrics and SurveyMonkey but at a more reasonable price. This makes it a preferred option for conducting market research and other types of research while staying within budget constraints.

Software crashes: Some users have experienced frequent crashes with the software, although they acknowledge that some updates have helped reduce the problem. 

Poor tech support: Several users have mentioned that the tech support provided by the company could be improved, as it often fails to provide satisfactory answers to their questions. 

Unattractive and user-unfriendly interface: Many reviewers found the initial impression of the software negative due to its unprofessional-looking website and outdated dashboard. They suggest that a redesign is needed to make it more visually appealing and user-friendly.

Survey Galaxy has been praised by users for its essential role in collecting customer feedback and improving software source code. With its easy and quick survey creation using templates, the software has proven to be efficient in creating satisfaction surveys and gathering honest feedback from customers. This has enabled users to save time and make informed decisions based on valuable insights. The data and survey reporting tools offered by Survey Galaxy have also received high praise for their efficiency and effectiveness, making it a top choice for building and deploying online surveys. Users have found that the program's features, such as subscriptions and analytics, help them keep their analysis in order and maintain a stable record of positive and negative responses. 

Additionally, Survey Galaxy has been used in various contexts beyond customer feedback. Users have successfully administered anonymous surveys to company departments and prospective candidates, providing a paperless and easily accessible mode of data collection. It has also been utilized for evaluation purposes, enabling users to create surveys for co-workers and students in a user-friendly manner. Furthermore, Survey Galaxy has been used to gather opinions from team members who are not present at work, facilitating effective communication and enabling remote collaboration. Moreover, the software has been highly regarded as a tool for obtaining event feedback from vendors and attendees, offering detailed replies and better insights into different aspects of the events.

In terms of affordability, Survey Galaxy stands out as a powerful alternative to other similar apps like SurveyMonkey and Qualtrics while offering more reasonable pricing options. Users have found it to be better than other apps they have used, with respondents finding it easy to use and respond to. Furthermore, the distribution of surveys can be customized based on specific countries or wider audiences, depending on the user's subscription level. Lastly, the responsive and helpful customer support provided by Survey Galaxy has garnered positive reviews, providing assistance in resolving questions and offering detailed information about the benefits of each membership level. Overall, Survey Galaxy offers a range of use cases that cater to the diverse needs of users, from customer feedback collection to event evaluation and team collaboration.

Basic

Free

Startup

Premium

Retently

Corporate

Dedicated

eSurveysPro.com

Survey Galaxy

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.