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SurveyMonkey

SurveyMonkey

Overview

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…

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Recent Reviews

TrustRadius Insights

Confusing and Outdated User Interface: Several users have found the user interface of SurveyMonkey to be confusing, difficult to navigate, …
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TrustRadius Insights
TrustRadius Insights

Awesome Survey Tool!

10 out of 10
March 27, 2023
We use SurveyMonkey to create and distribute various surveys to our employees to include feedback, DEI, exit questionnaires, etc. Prior to …
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Utterly Pointless Product

1 out of 10
February 23, 2022
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding …
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SurveyMonkey Review

1 out of 10
June 11, 2021
As a consultant to nonprofit organizations, I use Survey Monkey to gauge stakeholder opinions on controversial issues like homelessness. I …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Response tracking (73)
    9.5
    95%
  • Standard reports (73)
    9.3
    93%
  • Multiple question types (74)
    9.1
    91%
  • Survey templates (71)
    9.0
    90%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Business Plan - Team Advantage

$27

Cloud
Per User Per Month (billed annually)

Personal Plan - Advantage Annual

$34

Cloud
Per User Per Month (billed annually)

Business Plan - Team Premier

$89

Cloud
Per User Per Month (billed annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

SurveyMonkey

YouTube

Transformation ai SurveyMonkey Integration Demo

YouTube

Surveymonkey demo video

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.8
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.3
Avg 8.3

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.4
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

9.4
Avg 8.1
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Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.5.

The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1057)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
November 11, 2015

A monkey can't use SurveyMonkey but virtually any professional market researcher can

Jeannette Saquet | TrustRadius Reviewer
Jeannette Saquet
President
Business Research Group (Market Research, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
When we have very simple surveys -- limited skips, short, etc. -- where we don't have to go to an outside supplier's web site, we set it up on our company web site with Survey Monkey.
Pros and Cons
  • Cost is very reasonable
  • Very easy to program surveys -- no high level training/learning curve required
  • The survey format is very attractive and easy for respondents to fill out
  • Does not work well with more complex surveys with complicated skip patterns
  • Inability to include graphics or video into survey
  • We can only use it when we have email addresses for target respondents or we have to contact them via phone, letter, etc. and ask them to come to our site. This requires that we have sufficient sample to allow for non-respondents.
Likelihood to Recommend
Best for very simple and short surveys, especially when there is limited budget. Easy to import data into Excel for easy analysis and presentation. There are different levels or versions that you can purchase depending upon your needs.

If they improved the ability to have complicated skip patterns, it would be more useful. One big problem is that it is so available that many clients think they now can do their own research, not realizing that crafting a survey is more than just asking some questions and that it requires special skills.
Return on Investment
  • We can now handle simple surveys in-house rather than farm them out so we have a great ROI when we can provide
  • We don't always have to depend on outside suppliers to launch some of our surveys
  • The cost for SurveyMonkey is quite reasonable all things considered
Alternatives Considered
Did not really look at or use other similar products.
Likelihood to Renew
8
It really depends upon client needs and we've not had many requests for surveys that would fit SurveyMonkey use in the past year or two. If we get a request, we may look at newer alternatives on the market to see if there's something better but are comfortable with going back to SurveyMonkey. At the moment, most of our clients have more complicated studies and sample requirements so we tend to use companies with panels and let them do the questionnaire programming and data compilation rather than doing it in-house.
Performance
6
still to many limitations for more complex surveys --skips, filtered questions, etc.
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