Skip to main content
TrustRadius
SurveyMonkey

SurveyMonkey

Overview

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…

Read more

Learn from top reviewers

Best Survey Tool

Rating: 9 out of 10
September 1, 2023
Vetted ReviewVerified User
I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to...
Continue reading
Mohammed Alkayal
Project Manager - Research & Development
Project Officer
SPC Free Zone
SurveyMonkey2 years of experience

Only 2 devices per account?!

Rating: 2 out of 10
July 9, 2022
Vetted ReviewVerified User
We survey students after course completion.
Continue reading
Kay Haven
C-Level Executive - Marketing
Director
TRES LLC
SurveyMonkey1 year of experience

Survey Monkey is a great surveying software for small businesses

Rating: 9 out of 10
March 24, 2022
IncentivizedVetted ReviewVerified User
We use SurveyMonkey for both gathering feedback from our employees, as well as our clients. It is a great way for us to communicate with and get feedback from employees before...
Continue reading
Brandon Lai
Consultant - Information Technology
IT Manager
Mantra Fitness
SurveyMonkey4 years of experience

[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions

Rating: 1 out of 10
December 30, 2021
Vetted ReviewVerified User
[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the rene...
Continue reading
Stefan Achard
Board Member - Corporate
President and Founder
Connectiviti
SurveyMonkey10 years of experience

SurveyMonkey is a great value

Rating: 10 out of 10
June 24, 2021
IncentivizedVetted ReviewVerified User
We're currently using it weekly to survey our new hires about their experience. This provides us with valuable insight into what's happening with our new hires, and also provi...
Continue reading
Caroline Dobson
Contributor - Human Resources
Human Resources Generalist
CloudCheckr
SurveyMonkey2 years of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing

Team Advantage

$25

Cloud
per month (billed annually) per user (starting at 3 users)

Team Premier

$75

Cloud
per month (billed annually) per user (starting at 3 users)

Standard Monthly

$99

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
Return to navigation

Product Demos

SurveyMonkey

YouTube

Transformation ai SurveyMonkey Integration Demo

YouTube

Surveymonkey demo video

YouTube
Return to navigation

Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.6
Avg 8.0

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.6
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8.2
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.9
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.9
Avg 8.7

Survey Distribution

Features related to the distribution of surveys.

9.9
Avg 8.2
Return to navigation

Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

SurveyMonkey starts at $99.

Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 10.

The most common users of SurveyMonkey are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-5 of 56)

Avoid SurveyMonkey, deceptive practices, confusing, contradictory and poor customer service.

Rating: 1 out of 10
July 03, 2020
Verified User
Consultant in Other
Consumer Services Company, 1-10 employees
Vetted Review
Verified User
SurveyMonkey
1 year of experience
Use Cases and Deployment Scope
We used SurveyMonkey to get some basic responses to find out how post-COVID our customers viewed Opening Hours.
Pros
  • Creating Surveys that are clear and simple.
  • Presenting results.
  • Simple links for customers to use.
Cons
  • Poor billing and membership plan description.
  • Deceptive business practices, charging for services not used.
  • Customer service providing confused and contradictory responses.
  • Ignoring customers when they don't like the situation.
  • Don't follow requests to turn off auto billing.
  • Dispute EU customer law, even when their own site states it correctly.
  • Website is deliberately difficult to navigate around billing/accounts and pricing.
Likelihood to Recommend
I wouldn't recommend any company that needs to create a billing and membership system that is difficult to understand, nearly impossible to navigate and deliberately sends you offsite to find things.

Surveying Customers

Rating: 9 out of 10
Incentivized
November 26, 2018
SP
Stacey Pagan
Professional Development Coordinator
Geminus Early Learning Connections (Education Management, 11-50 employees)
Vetted Review
Verified User
SurveyMonkey
3 years of experience
View profile
Use Cases and Deployment Scope
We utilize SurveyMonkey for a variety of surveys we conduct, but mainly for our large spring survey. This program is being utilized specifically by CCR&R. SurveyMonkey allows for us to survey a wide number of providers in order to collect data for the following year.
Pros
  • A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
  • Allowing for a large number of participants to be mailed at once is a huge plus.
  • Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
Cons
  • I truly feel there is room for improvement around the cost associated with an account. We are a 100% nonprofit, do not raise any type of funds, operating solely on a grant. Providing a deep discount for nonprofits like myself would get you further word of mouth than a review.
Likelihood to Recommend
SurveyMonkey is well suited for someone collecting data for more than 10 questions. It's also suited for those that have a large population to survey.

SurveyMonkey for customer interviews

Rating: 7 out of 10
Incentivized
June 12, 2019
Verified User
Director in Research & Development
Chemicals Company, 1-10 employees
Vetted Review
Verified User
SurveyMonkey
3 years of experience
Use Cases and Deployment Scope
We used Surveymonkey to collect consumer data on one of our products. The questionnaire was filled out by affiliates and past consumers of our products. It was used across the whole organization and it was useful toward collecting customer interview data, analysis, and correlate answers to questions from large numbers of respondents.
Pros
  • Loads quickly
  • Easy link to circulate
  • Intuitive UI
Cons
  • Challenging to guarantee answer accuracy
  • Not straightforward to write surveys
Likelihood to Recommend
If you're circulating surveys around to large numbers of respondents and you want to aggregate large amounts of data, SurveyMonkey is great. If you need to dig deeper and ascertain the accuracy of the questions you're asking, a more personal method such as video chatting or in-person surveys may be able to give you more data.

Surveymonkey is above the rest

Rating: 8 out of 10
March 08, 2014
Verified User
Consultant in Product Management
Management Consulting Company, 1-10 employees
Vetted Review
Verified User
SurveyMonkey
2 years of experience
Use Cases and Deployment Scope
We use it to access customer information and concerns. It is mainly used by our marketing department. It narrows down our demographic s and areas of satisfaction and improvement.
Pros
  • Provides statistics of your data
  • Allows you to customize your survey to your needs
  • Provides you the ability to use skip logic to target specific individuals
Cons
  • Could have better training tutorials
  • Provide easier ways to choose the proper answer choice
  • Ability to post entire survey on one page
Likelihood to Recommend
Survey monkey is best used to obtain demographic information or satisfaction/ dissatisfaction with a company or product.

SurveyMonkey -- Get necessary Customer Perspective

Rating: 9 out of 10
Incentivized
May 18, 2019
CO
Christian Oquendo
Personal Trainer
Adrenalous Fitness (Health, Wellness and Fitness, 1-10 employees)
Vetted Review
Verified User
SurveyMonkey
1 year of experience
View profile
Use Cases and Deployment Scope
Currently, I have been using SurveyMonkey for some of my online personal training clients that I don't get too much 1-on-1 interaction with. This helps me understand my clients' needs and make sure I am providing them the best quality training. This also helps my business grow and provides me with constructive feedback based on each specifically tailored survey.
Pros
  • It's simple to use.
  • Instantaneous setup/usage.
  • The design/user interface is ergonomic and clean.
Cons
  • The basic plan is quite limited.
  • Automation can be difficult.
  • Setting up surveys may take some time.
Likelihood to Recommend
For many service-based businesses, SurveyMonkey performs extremely well and can be highly compatible. It can also be used for products as well, to give proper insight and perspective on the customer's experience with said product or software. SurveyMonkey may not be the best in wholesale businesses or larger-based businesses. I believe every company's post-QA team should be the customer or client.
Return to navigation