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SurveyMonkey

SurveyMonkey

Overview

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…

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Learn from top reviewers

Best Survey Tool

Rating: 9 out of 10
September 1, 2023
Vetted ReviewVerified User
I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to...
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Mohammed Alkayal
Project Manager - Research & Development
Project Officer
SPC Free Zone
SurveyMonkey2 years of experience

Only 2 devices per account?!

Rating: 2 out of 10
July 9, 2022
Vetted ReviewVerified User
We survey students after course completion.
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Kay Haven
C-Level Executive - Marketing
Director
TRES LLC
SurveyMonkey1 year of experience

Survey Monkey is a great surveying software for small businesses

Rating: 9 out of 10
March 24, 2022
IncentivizedVetted ReviewVerified User
We use SurveyMonkey for both gathering feedback from our employees, as well as our clients. It is a great way for us to communicate with and get feedback from employees before...
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Brandon Lai
Consultant - Information Technology
IT Manager
Mantra Fitness
SurveyMonkey4 years of experience

[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions

Rating: 1 out of 10
December 30, 2021
Vetted ReviewVerified User
[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the rene...
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Stefan Achard
Board Member - Corporate
President and Founder
Connectiviti
SurveyMonkey10 years of experience

SurveyMonkey is a great value

Rating: 10 out of 10
June 24, 2021
IncentivizedVetted ReviewVerified User
We're currently using it weekly to survey our new hires about their experience. This provides us with valuable insight into what's happening with our new hires, and also provi...
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Caroline Dobson
Contributor - Human Resources
Human Resources Generalist
CloudCheckr
SurveyMonkey2 years of experience
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Pricing

View all pricing

Team Advantage

$25

Cloud
per month (billed annually) per user (starting at 3 users)

Team Premier

$75

Cloud
per month (billed annually) per user (starting at 3 users)

Standard Monthly

$99

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Demos

SurveyMonkey

YouTube

Transformation ai SurveyMonkey Integration Demo

YouTube

Surveymonkey demo video

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.6
Avg 8.0

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.6
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8.2
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.9
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

10
Avg 8.7

Survey Distribution

Features related to the distribution of surveys.

9.9
Avg 8.2
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Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

SurveyMonkey starts at $99.

Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 10.

The most common users of SurveyMonkey are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 107)

Extremely easy to use

Rating: 10 out of 10
Incentivized
July 29, 2018
SB
Sandy Breihan Sinclair
Payroll Coordinator/Administrative Assistant
Daniel and Henry Co (Insurance, 51-200 employees)
Vetted Review
Verified User
SurveyMonkey
5 years of experience
View profile
Use Cases and Deployment Scope
I use SurveyMonkey to poll people in regards to many things. The biggest reason we poll our folks is to get their opinions regarding our conference speakers and whether they'd like to hear a particular speaker again in the future. We have also used SurveyMonkey to collect information such as shirt size when ordering bulk t-shirts as giveaways.
Pros
  • Very intuitive and user-friendly.
  • Great reporting capabilities
  • No cost.
Cons
  • I honestly cannot think of anything at this time.
Likelihood to Recommend
SurveyMonkey is suited for just about anyone. It is super easy to use and is very versatile. I've used it to poll our employees for various reasons and I've used it to gather the opinions of our conference attendees. It is truly a great tool. I'd recommend it to anyone.

Easy to use SurveyMonkey

Rating: 10 out of 10
Incentivized
April 03, 2021
AC
Amanda Carpenter
Administrative Office Technician
Lebanon Campus of Harrisburg Area Community College (Higher Education, 1001-5000 employees)
Vetted Review
Verified User
SurveyMonkey
10 years of experience
View profile
Use Cases and Deployment Scope
SurveyMonkey has been used in multiple ways- to gather various data, to assess what is the best time for a meeting, to find the opinions on a class, [etc.] I don't believe it is used by everyone, some use other survey sites, but this is the first one that I was introduced to at work. It's very easy to use and is great for getting information from faculty, staff, or students.
Pros
  • User friendly - it's very easy to use and intuitive, it takes you step by step through making the survey you want.
  • It's nice and clean - it has a nice clean look, nothing too distracting, easy for the survey taker to use.
  • Even the free option is very helpful - even if you don't pay for an account, the free option gives you much leeway into making a survey that can fit your needs.
Cons
  • I think it's becoming pushed to the back-burner as more survey sites come out - it needs to come up with something to keep it more relevant as other survey sites are being more widely used.
  • Give more options to customize the look of your survey.
Likelihood to Recommend
I've used it for gathering data to find the best meeting time for employees. It's very simple to use, you just have to get everyone it's sent to to participate. It's nice after you have received the responses to be able to view the data. It was always nice and clear and easy for me to see which was the time that was most desired for meetings. While I mostly used it for that scenario, it really could be used very broadly as you can make any kind of survey you'd like.

Easy-to-use Survey Tool

Rating: 9 out of 10
Incentivized
July 18, 2018
JM
Jess Messenger
Senior Account Supervisor
Mulberry Marketing Communications (Public Relations and Communications, 11-50 employees)
Vetted Review
Verified User
SurveyMonkey
2 years of experience
View profile
Use Cases and Deployment Scope
We utilize SurveyMonkey to develop surveys for on-site events such as trade shows. We also use this program to create surveys for clients to administer on their own.
Pros
  • SurveyMonkey provides reports that are easy to read and understand
  • Building surveys in SurveyMonkey is fast and easy
  • SurveyMonkey makes it easy to administer surveys with a kiosk mode
Cons
  • If you are new to this program it can be difficult to build surveys where only certain respondents see certain questions (ex: skipping to question 6 if they answer “no” to question 1). However, the “logic” function is a great one to use.
Likelihood to Recommend
SurveyMonkey is great for building, administering and reporting on survey results. It can be used easily on-site for in-person surveys and the link can also be shared to promote a survey online, in an e-newsletter, or even internally.

SurveyMonkey Is Easy to Use

Rating: 8 out of 10
Incentivized
August 09, 2018
Verified User
Administrator in Human Resources
Hospital & Health Care Company, 501-1000 employees
Vetted Review
Verified User
SurveyMonkey
1 year of experience
Use Cases and Deployment Scope
I use SurveyMonkey 4 times per year (quarterly) to organize a team building events within the Human Resources Department. The surveys are designed to allow team members to vote on the prescribed date and times that we can hold the team building event. With everyone's busy scheduled between meetings and tight deadlines, it would address what time and date was best to meet. Typically, we would use Outlook to view peoples calendars. However, SurveyMonkey would take it one step further by allowing team members to cast a vote on what date and time they prefer.
Pros
  • Allows you to customize the questions
  • provides standard templates that are ready to use
  • intuitive to use
  • free of charge depending on what package you purchase
Cons
  • sometimes hides important options that are important in creating a survey.
Likelihood to Recommend
SurveyMonkey is a great tool if you don't know how to create a survey. Being an Admin Coordinator, I wasn't sure what the template of a survey would look like. SurveyMonkey is very intuitive where it allows you to pick how you want the survey to be setup. I enjoy the real time e-mail notifications I receive when someone takes my survey. I can also pull the results of the survey and create reports.

SurveyMonkey, useful and easy to use

Rating: 8 out of 10
April 18, 2013
Verified User
Professional in Marketing
Construction Company, 501-1000 employees
Vetted Review
Verified User
SurveyMonkey
8 years of experience
Pros
  • Easy to add questions of all different types, including multiple choice and rating scales.
  • Very easy to rearrange survey on the fly, moving questions around in order to optimize survey for drop offs.
  • Multiple options available to capture and analyze results.
Cons
  • Rating scale questions can sometimes be cumbersome to set up, especially when requiring rating each available choice in order from 1-5.
Likelihood to Recommend
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