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SurveyMonkey

SurveyMonkey

Overview

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…

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Learn from top reviewers

Best Survey Tool

Rating: 9 out of 10
September 1, 2023
Vetted ReviewVerified User
I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to...
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Mohammed Alkayal
Project Manager - Research & Development
Project Officer
SPC Free Zone
SurveyMonkey2 years of experience

Only 2 devices per account?!

Rating: 2 out of 10
July 9, 2022
Vetted ReviewVerified User
We survey students after course completion.
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Kay Haven
C-Level Executive - Marketing
Director
TRES LLC
SurveyMonkey1 year of experience

Survey Monkey is a great surveying software for small businesses

Rating: 9 out of 10
March 24, 2022
IncentivizedVetted ReviewVerified User
We use SurveyMonkey for both gathering feedback from our employees, as well as our clients. It is a great way for us to communicate with and get feedback from employees before...
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Brandon Lai
Consultant - Information Technology
IT Manager
Mantra Fitness
SurveyMonkey4 years of experience

[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions

Rating: 1 out of 10
December 30, 2021
Vetted ReviewVerified User
[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the rene...
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Stefan Achard
Board Member - Corporate
President and Founder
Connectiviti
SurveyMonkey10 years of experience

SurveyMonkey is a great value

Rating: 10 out of 10
June 24, 2021
IncentivizedVetted ReviewVerified User
We're currently using it weekly to survey our new hires about their experience. This provides us with valuable insight into what's happening with our new hires, and also provi...
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Caroline Dobson
Contributor - Human Resources
Human Resources Generalist
CloudCheckr
SurveyMonkey2 years of experience
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Pricing

View all pricing

Team Advantage

$25

Cloud
per month (billed annually) per user (starting at 3 users)

Team Premier

$75

Cloud
per month (billed annually) per user (starting at 3 users)

Standard Monthly

$99

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Demos

SurveyMonkey

YouTube

Transformation ai SurveyMonkey Integration Demo

YouTube

Surveymonkey demo video

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.6
Avg 8.0

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.6
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8.2
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.9
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.9
Avg 8.7

Survey Distribution

Features related to the distribution of surveys.

9.9
Avg 8.2
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Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

SurveyMonkey starts at $99.

Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 10.

The most common users of SurveyMonkey are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 52)

Survey Monkey - An excellent, nimble and cost effective survey option.

Rating: 7 out of 10
February 02, 2015
FP
Francisco Prieto
Sr. Market Analyst - Business Intelligence & Digital Analytics
Travelocity (Leisure, Travel & Tourism, 1001-5000 employees)
Vetted Review
Verified User
SurveyMonkey
4 years of experience
Use Cases and Deployment Scope
SurveyMonkey was used most often as a way to measure employee satisfaction and engagement. It is used across several departments and is a useful survey tool in both sales and marketing departments. At times we used SurveyMonkey to also get a consensus before deploying system wide changes and also as a discovery tool for process improvements across the organization.
Pros
  • Its extremely nimble and easy to set up
  • Provides a useful question bank full of sample questions to guide you in your survey
  • Results analysis shows charts for a quick analysis as well as downloading the raw data for creating custom reports
  • Creates numerous collectors in order to track where people are finding your surveys
Cons
  • You cannot use an internal logo across multiple surveys without upgrading.
  • You are limited to the first 100 responses unless purchasing more
  • Limited connectivity: Was unable to connect Survey Monkey to multiple Facebook pages.
Likelihood to Recommend
In order to know whether SurveyMonkey is good for your organization, you need to discover what the final output will be and how large the survey audience will be. If you are a small department or will be using less than 100 polled users, then the basic product is for you.

"Free" with major catches. Look elsewhere for one-off or occasional use.

Rating: 1 out of 10
March 03, 2021
Verified User
Team Lead in Other
Sports Company, 1-10 employees
Vetted Review
Verified User
SurveyMonkey
1 year of experience
Use Cases and Deployment Scope
Having used SurveyMonkey many years ago, it was my go to tool for a recent survey to members of a not for profit sports club that I captain.
Pros
  • Reasonably easy to setup a survey with answers provided using various mechanisms
  • Good reporting on survey results
Cons
  • Deceptive business practices
  • "Free basic" version is promoted on site but details on limitations difficult to find
  • Very expensive and not suitable for the likes of a community sports club wanting to do a one off survey of members.
Likelihood to Recommend
For small organizations and community not-for profits, I would suggest SurveyMonkey is not at all suitable. It is expensive, and be very careful about investing any of your time in the "free" version which is essentially a trap.

SurveyMonkey may be suited to larger corporations who frequently produce surveys, however there are many other accessible and competing options available these days that make a dedicated survey site like SurveyMonkey far less relevant.

If you are thinking of using the free service, think twice. Using the free version you will find you can create your survey with all sorts of components, but then having invested the time, when you go to publish it you will be met with a payment request for the "premium" features you have used in your form. Once you manage to publish a form with only free features, you will then be solicited for paid enhancements for result analysis. Next you will find that your survey has a limit of 40 responses, and any extra results will be withheld unless you upgrade to a paid plan (which is billed annually), or you can pay an exorbitant amount for a 1 month membership. Our club would have been happy to pay a small fee for our one off, small survey, but Survey Monkey does not appear to be interested in this market space with their current structure. I also take issue with their deceptive approach to their "free" offering and will now avoid them in my professional capacity as well.

Best Survey Solution for the Money

Rating: 10 out of 10
Incentivized
June 27, 2014
Verified User
Manager in Marketing
Hospital & Health Care Company, 51-200 employees
Vetted Review
Verified User
SurveyMonkey
3 years of experience
Use Cases and Deployment Scope
We started using just the free version of SurveyMonkey about three years ago just to collect basic information. Although question functionality was limited and you could only collect a limited amount of responses that solution worked great for that start-up period of the company. After a year of the free version we needed to collect survey data from a much larger audience and decided to upgrade to the Select package. The price is extremely reasonable for what you get and great for small companies. With the small investment of just around $200 per year we've been able to collect extremely valuable customer data from surveys to help shape the decisions we make for our product and as an organization. I would highly recommend SurveyMonkey to all companies, start with the free version and you'll be hooked. It's a great solution and with a minimal investment you'll be quite pleased with the results.
Pros
  • Provides a clean end-user experience for the person taking the survey.
  • Provides detailed reporting even at the lowest paid level
  • Provides an easy to use interface for building a survey
Cons
  • I would like to see more conditional question options, but I believe that's available in higher paid subscriptions
  • It would be nice to customize urls for survey distribution.
Likelihood to Recommend
In my opinion SurveyMonkey is best suited for smaller organizations collecting responses from up to 3000 people (that's the most we've ever done at least). I would imagine the higher subscriptions could accommodate more. The best part about SurveyMonkey is the fact that you can truly try it free before you buy it or just keep using the free version depending on your survey needs.

Bananas about SurveyMonkey

Rating: 10 out of 10
November 18, 2014
Verified User
Analyst in Marketing
Newspapers Company, 201-500 employees
Vetted Review
Verified User
SurveyMonkey
1 year of experience
Use Cases and Deployment Scope
We use it both internally and externally. Audience polls, employee surveys, event feedback... pretty much anytime we want to get information about how we are doing and want to do better.
Pros
  • Quantifying feedback. Usually we are aware if there are any issues but it's always a good way to quantify that feedback and find out if there are any real issues that need attention or just squeaky wheels.
  • Flexibility. There is a lot you can do with SurveyMonkey, be it in how you can ask questions, the format or how you can analyze the data.
  • Reuse great surveys. If you have a format that you like, you can easily copy it to tweak and use again. Love this feature!
Cons
  • Mobile functionality needs improvement. So many companies use SurveyMonkey so I think people are used to it, but with email opens increasingly on smartphones, this needs help.
  • Overall look. It's more about function than form. So while I like all the things I can do with it, there are prettier options out there.
  • It would be awesome to have a live chat or screen share feature for when I'm creating a brand new survey. Sometimes just quick insight is all that's needed.
Likelihood to Recommend
Great for quick feedback. Easy to use, fairly intuitive. If you plan on sending out several different surveys over a year or plan on doing these for trending, it's great.

Good platform marred by recent, bad experience with a now-discontinued feature

Rating: 6 out of 10
July 15, 2014
RB
Rachel Berry
Senior Director, Marketing and Communications
Reed Group (Computer Software, 201-500 employees)
Vetted Review
Verified User
SurveyMonkey
6 years of experience
View profile
Use Cases and Deployment Scope
We're using SurveyMonkey to collect some quick user feedback for two departments working on a beta version of a new feature for our web-based subscription product.
Pros
  • If you use the pre-scripted questions, you are setting yourself up for success. Among the biggest problems faced by people with no research experience who want to do some research is a total lack of understanding of how to ask questions in a survey. By providing pre-screened, expert-crafted questions, SurveyMonkey has provided an end run around that problem.
  • Someone with no technical or analytical background whatsoever can handle SurveyMonkey just fine. Requires zero technical savvy and the analysis function is pretty much push-button, so you can find yourself with useful data even if you are a complete newbie to research (but you should stick with SurveyMonkey's prewritten questions - see above.)
  • Unlike other survey software, SurveyMonkey's Basic version (free) is quite robust and can provide useful results to a simple question set.
Cons
  • SurveyMonkey has recently discontinued a feature that allowed the survey sponsor to offer a prize to a randomly selected respondent. My recent experience with the feature was pretty bad: our 'contest' ended abruptly, with no advance warning or permission requested from us before SurveyMonkey decided to close the contest and tell us that we had to award the prize. Obviously there were issues with this feature, but pulling it instead of fixing it isn't doing a service to your users. UPDATE: contest feature appears to have been discontinued.
  • Bad customer communication on the contest feature; we had to email two different entities (SurveyMonkey) and a mysterious 'prize partner' to try and resolve the contest issue, which was not ultimately resolved to our satisfaction, nor were we refunded the cost of the upgrade.
  • SurveyMonkey could stand to do a better job educating users about WHY they need to ask questions with such care. Assuming the tool is largely being used by people with little or no research experience, some context on how the wording of questions affects the data you collect could keep users from making mistakes by simply tinkering with language without understanding the potential consequences.
Likelihood to Recommend
Do I need significant support from the survey provider? Do I need questions that are non-standard? If not, do I have anyone on the team who has research experience? If you answered yes to any of those, this may not be the best way for you to do research. Try hiring a research firm instead.
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