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SurveyMonkey

SurveyMonkey

Overview

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…

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Learn from top reviewers

Best Survey Tool

Rating: 9 out of 10
September 1, 2023
Vetted ReviewVerified User
I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to...
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Mohammed Alkayal
Project Manager - Research & Development
Project Officer
SPC Free Zone
SurveyMonkey2 years of experience

Only 2 devices per account?!

Rating: 2 out of 10
July 9, 2022
Vetted ReviewVerified User
We survey students after course completion.
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Kay Haven
C-Level Executive - Marketing
Director
TRES LLC
SurveyMonkey1 year of experience

Survey Monkey is a great surveying software for small businesses

Rating: 9 out of 10
March 24, 2022
IncentivizedVetted ReviewVerified User
We use SurveyMonkey for both gathering feedback from our employees, as well as our clients. It is a great way for us to communicate with and get feedback from employees before...
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Brandon Lai
Consultant - Information Technology
IT Manager
Mantra Fitness
SurveyMonkey4 years of experience

[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions

Rating: 1 out of 10
December 30, 2021
Vetted ReviewVerified User
[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the rene...
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Stefan Achard
Board Member - Corporate
President and Founder
Connectiviti
SurveyMonkey10 years of experience

SurveyMonkey is a great value

Rating: 10 out of 10
June 24, 2021
IncentivizedVetted ReviewVerified User
We're currently using it weekly to survey our new hires about their experience. This provides us with valuable insight into what's happening with our new hires, and also provi...
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Caroline Dobson
Contributor - Human Resources
Human Resources Generalist
CloudCheckr
SurveyMonkey2 years of experience
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Pricing

View all pricing

Team Advantage

$25

Cloud
per month (billed annually) per user (starting at 3 users)

Team Premier

$75

Cloud
per month (billed annually) per user (starting at 3 users)

Standard Monthly

$99

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Demos

SurveyMonkey

YouTube

Transformation ai SurveyMonkey Integration Demo

YouTube

Surveymonkey demo video

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.6
Avg 8.0

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.6
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8.2
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.9
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.9
Avg 8.7

Survey Distribution

Features related to the distribution of surveys.

9.9
Avg 8.2
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Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

SurveyMonkey starts at $99.

Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 10.

The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 43)

Survey says.... Totally disappointed

Rating: 2 out of 10
Incentivized
May 17, 2021
DB
Diane Bickers
Stakeholder Relations, Ontario Shared Services
BPYC (Non-profit Organization Management, 1-10 employees)
Vetted Review
Verified User
SurveyMonkey
3 years of experience
View profile
Use Cases and Deployment Scope
I used [SurveyMonkey] to set up a survey for limited use in a non-profit organization and was surprised when the survey responses topped more than 40 that I could not access the results. This was not made clear when I was setting up the survey. I had used SurveyMonkey in the past with my organization, however it had switched over to another platform. I formerly trusted SurveyMonkey.
Pros
  • Easy to set up survey questions
Cons
  • More and more features are moving to paid functionality
Likelihood to Recommend
If you are going to use extremely frequently [SurveyMonkey] may be worth it; but if you are a smaller user, beware of their marketing practices and negative optioning.

Huge fan of SurveyMonkey!

Rating: 10 out of 10
Incentivized
August 09, 2018
Use Cases and Deployment Scope
We use SurveyMonkey to assess and gather data on various employee-related or department-specific functions. For example, we recently used SurveyMonkey to send out a survey to all employees regarding a summer hours program (i.e. interest, feasibility, comments or recommendations for the program moving forward). We will also use SurveyMonkey again to assess how the program was received and whether or not it is worth continuing in future.
Pros
  • Easy to set up and very user-friendly
  • Good amalgamation of data and results.
Cons
  • Setting up a survey from scratch is not as intuitive as I would have hoped. Although once you understand how to use the product, it is quite easy. Just navigating the first few times is a bit challenging.
Likelihood to Recommend
I think for data-collection from multiple users - provided the surveys aren't that long - SurveyMonkey is a great product.

Good product with room to improve

Rating: 7 out of 10
March 10, 2015
DG
Dave Guo
Sr. Developer
Partners in Care, Corp. (Marketing and Advertising, 51-200 employees)
Vetted Review
Verified User
SurveyMonkey
4 years of experience
Use Cases and Deployment Scope
We used SurveyMonkey to collect responses for onsite training meetings and online webinars. We also used SurveyMonkey as an online testing tool to offer quiz and pre-, post- and in class tests.
Pros
  • Easy to set surveys. I could give some of my users a brief training and let them design and set up surveys by themselves
  • The abilities to set up mailing list so surveys can be delivered to large number of participants easily
  • The ability to download survey data. I often downloaded survey data and ported it into my own database to feed corporate performance dashbaoard
Cons
  • The reporting functions offered online are limited. I often needed to download and process survey data myself in order to get certain reports
  • Data integration: data download option was removed for a while. I don't know if it is restored now.
Likelihood to Recommend

Randomize answers

Option to download and own the response data is very important for us

SurveyMonkey -- Get necessary Customer Perspective

Rating: 9 out of 10
Incentivized
May 18, 2019
CO
Christian Oquendo
Personal Trainer
Adrenalous Fitness (Health, Wellness and Fitness, 1-10 employees)
Vetted Review
Verified User
SurveyMonkey
1 year of experience
View profile
Use Cases and Deployment Scope
Currently, I have been using SurveyMonkey for some of my online personal training clients that I don't get too much 1-on-1 interaction with. This helps me understand my clients' needs and make sure I am providing them the best quality training. This also helps my business grow and provides me with constructive feedback based on each specifically tailored survey.
Pros
  • It's simple to use.
  • Instantaneous setup/usage.
  • The design/user interface is ergonomic and clean.
Cons
  • The basic plan is quite limited.
  • Automation can be difficult.
  • Setting up surveys may take some time.
Likelihood to Recommend
For many service-based businesses, SurveyMonkey performs extremely well and can be highly compatible. It can also be used for products as well, to give proper insight and perspective on the customer's experience with said product or software. SurveyMonkey may not be the best in wholesale businesses or larger-based businesses. I believe every company's post-QA team should be the customer or client.

SurveyMonkey User with 3 Years Experience

Rating: 9 out of 10
Incentivized
September 25, 2014
Verified User
Analyst in Human Resources
Insurance Company, 10,001+ employees
Vetted Review
Verified User
SurveyMonkey
3 years of experience
Use Cases and Deployment Scope
SurveyMonkey is used by many departments and often, departments come to my team for our expertise in survey design. Survey data is used to make business decisions based on ratings and feedback expressed by a relevant audience. The tool also allows us to establish scores that we trend over time to monitor progress of various business solutions or initiatives (e.g., satisfaction, utility, efficiency and effectiveness of training, services, tools, and/or processes).
Pros
  • SM provides the ability to customize surveys visually and analytically. Visual design elements include html coding, them customization and saving, text alteration, image uploading/internal branding. Analytically, SM offers numerous types of questions that can be used in designing the survey to fit your analysis needs. For example, if I want scores, I use the rating scale option. If I am interested in demographic information such as "career level", I choose drop down or multiple choice to obtain the output in percentages. There is also question logic and page logic, custom disqualification pages.
  • What's more? Customize settings such as anonymous/not anonymous, allow multiple responses per computer/one response per computer, set up multiple collector links per survey, customize thank you pages, publish/not publish results, filter responses, cross reference data, customize charts in the SM tool, download per question, and much more.
  • SurveyMonkey offers multiple download formats once you have survey results (e.g., PDF, Excel, and now PPT). The summary downloads are fairly clean and easy to understand. Many customers are very happy with raw data summaries requiring very little manipulation. At the same time, I can enhance raw downloads by setting up my own templates to transfer results and analyze them further. Additionally, there is an option to download response per participant using text or numerical coding (this is handy if need deep analysis and SM is compatible with SPSS).
  • SurveyMonkey is always improving their tool. I have given feedback at various points in time and soon enough, the enhancements I request become a reality (probably because many other users are also asking for the same thing). For example, a while ago I requested to be able to download one individuals' survey responses in PDF and now they have that option. This tool is also affordable and user friendly.
Cons
  • I would like to be able to save questions that I create into a "bank" that can easily be added to any new survey that I design.
  • The first suggestion is a precursor to my next suggestion, which is to be able to select one question from my bank and analyze the results for that question across all of the surveys that it is placed in (meta analyze)
  • Allow sharing of survey responses by collector only.
Likelihood to Recommend
SurveyMonkey requires knowledgeable administrators to test and safeguard the delivery of surveys and analysis of results for highest quality and utilization. Study methods and statistics are not provided in this tool; an analyst has to know the ins and outs of sampling, delivery, and results interpretation to draw the most meaning from the results.
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