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SurveyMonkey

SurveyMonkey

Overview

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…

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Learn from top reviewers

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Pricing

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Team Advantage

$25

Cloud
per month (billed annually) per user (starting at 3 users)

Team Premier

$75

Cloud
per month (billed annually) per user (starting at 3 users)

Standard Monthly

$99

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Demos

SurveyMonkey

YouTube

Transformation ai SurveyMonkey Integration Demo

YouTube

Surveymonkey demo video

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.5
Avg 8.0

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.7
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.9
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.9
Avg 8.7

Survey Distribution

Features related to the distribution of surveys.

9.9
Avg 8.2
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Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

SurveyMonkey starts at $99.

Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Custom logo/branding and Response tracking and Data export highest, with a score of 9.9.

The most common users of SurveyMonkey are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 65)

Extremely user-friendly.

Rating: 9 out of 10
March 12, 2013
Vetted Review
Verified User
SurveyMonkey
2 years of experience
  • The system is extremely user friendly and very easy to navigate. Past surveys are all listed on your homepage, including the title of the survey, number of responses, and last date of modification.
  • Favorite features include the ability to customize survey design, customize survey URL's, and the ease of reporting. The ability to email the survey to recipients is available directly from the system. Our department has not used this feature simply to avoid having a survey caught in a recipient's SPAM filter.
Cons
  • Comment/feedback fields of a survey are difficult to analyze following survey closure (cluttered and fall at the end of a survey's report).
We look forward to our continued use of SurveyMonkey. The product works very well for our department.

SurveyMonkey - simple and user-friendly

Rating: 7 out of 10
June 14, 2021
Vetted Review
Verified User
SurveyMonkey
2 years of experience
We use SurveyMonkey across our organization for external website forms and internal polling needs. It's an easy to use software to collect multiple responses from multiple parties for multiple scenarios. We are in the process of switching to Titan Forms or Wufoo for our external forms as Titan Forms can sync with our database and Wufoo has better payment integration.
  • User-friendly
  • Good at gathering feedback
  • Lots of templates
Cons
  • Not as robust as other survey programs
  • Need to pay for premium subscription to access advanced features
  • Doesn't integrate as well as other survey programs
SurveyMonkey is an easy to use program when you are needing to collect and organize feedback or data points from individuals. My biggest con with SurveyMonkey is that its another login/password you have to remember. Personally, I've switched to using Google Forms since its already synced with my Gmail account. Professionally, we've been using more and more of Wufoo and transitioning to Titan Forms as they have more capabilities and automatically tie in with other software that we are using, which makes it easier for tracking purposes. If you just need a simple survey software then SurveyMonkey will meet your needs.

Great for small nonprofits and user friendly and time saver!

Rating: 8 out of 10
August 16, 2014
MA
Vetted Review
Verified User
SurveyMonkey
4 years of experience
SurveyMonkey is used for our whole organization. We are a small nonprofit trade association but we use it throughout the year. Before I worked there, polls would be done by email which is not an effiecent way to gather information. I used SurveyMonkey in my previous job and recommended we use SurveyMonkey over two years ago. It makes getting feedback so much easier and it's user friendly. I recently taught my co-workers the basics of using it so they could create surveys by themselves. Since I've created so many surveys before, it's usually just a copy of a previous survey that needs to be updated and then it's ready to go out to our members and event attendees.
  • They make it easy to create surveys. Once you create a survey, if it's a format you use over and over, all you have to do is copy it, rename it and make any updates you need to.
  • They have a whole list of ways you can gather information. There are different question types and you can use skip logic so if the question doesn't apply, people can skip to the next set of questions.
  • Exporting your final data is easy and easily goes into an excel spreadsheet or PDF file. You can even filter your results now which is a recent upgrade.
Cons
  • You can create custom web links but if something is already being used, you can't use it. I understand why you can't use the same one but I don't know if there is something they can do about it or not.
  • Sometimes it can get "stuck" when you have been editing a survey. If you go in to change the page info, it sometimes won't let you click in the box to let you type. You then have to close out of that pop up box and I usually have to go out of the survey then back in.
  • It won't let you change the font or bold or underline anything. I wish it would offer that because sometimes you need to call out a deadline for instance in your intro paragraph.
  • When you want to just preview your survey, you can't just click throught to each page if you have questions that require an answer. You have to fill in those required fields to move on to preview your survey. You should be able to view the draft without having to enter anything (even into required fields).
I think for surveying small groups of people, it works great. I don't have experience sending out a survey to over probably 300 people. And it depends how you use it. I only use it as a link that I embed into a personal email. Those are things you should look at before purchasing.

SurveyMonkey rocks!

Rating: 8 out of 10
March 07, 2014
AK
Vetted Review
Verified User
SurveyMonkey
3 years of experience
We used SurveyMonkey for all our Marketing surveys across the organization. We used SurveyMonkey to send product development surveys to clients in order to determine if we could launch new products. SurveyMonkey made it easy to create the survey as well as analyze survey results. We could extract the result to Excel, which made it really nice.
  • Allows exporting results to Excel
  • User friendly for the creator and the survey taker
  • Easy to move questions around on the survey
Cons
  • I would have like to seen more reporting features
  • The ability to post that "I took this survey" on Facebook or Twitter would be nice
  • The ability to have multiple users on one account
I think SurveyMonkey could be used anytime a company needs to perform a survey. They offer a variety of question formats to suit any need. For example, they offer fill in the blank, multiple choice and ranking questions. I wouldn't choose any other survey company for my surveys.

SurveyMonkey doesn't monkey around!

Rating: 10 out of 10
October 02, 2015
IK
Vetted Review
Verified User
SurveyMonkey
7 years of experience
SurveyMonkey makes it affordable for non-profit organizations to determine how best they're utilizing grant funding to reach our targeted audience.
  • Free access to survey tools.
  • Customized charts and graphs for visualizing data.
  • Allows survey creators to have options in questions and responses.
Cons
  • More than one question on a screen at a time.
SurveyMonkey is perfectly balanced for short questionnaires or for more in-depth lines of questioning. The variety of options for responses (multiple choice, essay-style, singular choice, etc) makes SurveyMonkey user friendly for both the creator and the user of the software. The way the program aggregates the responses in an easily understandable and precise way enhances the overall experience.
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