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SurveyMonkey

SurveyMonkey

Overview

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…

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Recent Reviews

TrustRadius Insights

Confusing and Outdated User Interface: Several users have found the user interface of SurveyMonkey to be confusing, difficult to navigate, …
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Awesome Survey Tool!

10 out of 10
March 27, 2023
We use SurveyMonkey to create and distribute various surveys to our employees to include feedback, DEI, exit questionnaires, etc. Prior to …
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Utterly Pointless Product

1 out of 10
February 23, 2022
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding …
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SurveyMonkey Review

1 out of 10
June 11, 2021
As a consultant to nonprofit organizations, I use Survey Monkey to gauge stakeholder opinions on controversial issues like homelessness. I …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Response tracking (73)
    9.3
    93%
  • Standard reports (73)
    9.2
    92%
  • Multiple question types (74)
    9.0
    90%
  • Survey templates (71)
    8.9
    89%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Business Plan - Team Advantage

$27

Cloud
Per User Per Month (billed annually)

Personal Plan - Advantage Annual

$34

Cloud
Per User Per Month (billed annually)

Business Plan - Team Premier

$89

Cloud
Per User Per Month (billed annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

SurveyMonkey

YouTube

Transformation ai SurveyMonkey Integration Demo

YouTube

Surveymonkey demo video

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

7.9
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.7
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

6.9
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.1
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.3
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

9.2
Avg 8.1
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Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.3.

The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(1058)

Attribute Ratings

Reviews

(1-25 of 26)
Companies can't remove reviews or game the system. Here's why
Jeannette Saquet | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
It really depends upon client needs and we've not had many requests for surveys that would fit SurveyMonkey use in the past year or two. If we get a request, we may look at newer alternatives on the market to see if there's something better but are comfortable with going back to SurveyMonkey. At the moment, most of our clients have more complicated studies and sample requirements so we tend to use companies with panels and let them do the questionnaire programming and data compilation rather than doing it in-house.
Score 10 out of 10
Vetted Review
Verified User
We have been renewing and will continue to renew our Survey Monkey account. I use it for all of our Marketing needs, and the rest of the firm is now aware of it's capabilities and people
very often come to me and want a survey done. Aforementioned, I believe our ROI is very high and it is an inexpensive product.
Dave Guo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

We have used it for many years and we have lots of surveys with SurveyMonkey. It would be difficult to migrate to a different platform;

We also have many internal users with experience of developing surveys or using reports on SurveyMonkey, and they won't like to change.


Ben Donkor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
December 04, 2014

Surveying SurveyMonkey

Michelle Norton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We will renew because we believe in this product and have had wonderful experiences working with it. It is simple and easy to use. It is also easily taught to someone not familiar with the program.
Megan Abbott | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's very budget friendly. I think we pay a little over $200 a year for our annual subscription and we pretty much use it on a monthly basis to get feedback from our members on meetings, conferences, trade shows and gathering contact info.
Rachel Berry | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
I think there's plenty of room for competition in this area, and after our recent disappointment with the prize feature, I might give SurveyGizmo a try. UPDATE: Other departments in our organization are using SurveyGizmo - so far, they have been satisfied with it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We will continue to renew SurveyMonkey as it's an excellent tool for collecting customer data. The user interface is intuitive and we can share the log in information with virtually anyone in the company and they can easily create and analyze surveys for their department needs. SurveyMonkey is just a great fit for our organization.
Eric Ely | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Renewing SurveyMonkey is a no-brainer, especially if you are in the field of any sort of communication. Running a business effectively means you need to make sure that everyone is satisfied, from the customer to the employees who make the company GO. Renewing also makes it easier that you can do it right there on the website, and you are notified well in advance that the subscription is coming due.
Kelly Rates | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is not me personally who has paid for SurveyMonkey, it is my clients that set up the account. But from my experience, I believe they renew it because it is a great tool to have at the ready. If I had to purchase, I would most likely renew as long as I still needed the product for work.
Score 8 out of 10
Vetted Review
Verified User
Their personal customer service is great. There has been a few times where I have had issues on the site and called them up and they were more than happy to walk me through everything. Very helpful.
March 07, 2014

Love this product!

Score 8 out of 10
Vetted Review
Verified User
Ease of use, Low cost for ROI, Ability to export and analyze the data, text analysis for free response questions. Our organization's use of SurveyMonkey has been extremely helpful in a variety of situations and a variety of departments. We use it both for internal (associate feedback) and external purposes (mining for consumer data outside of the business). Super helpful tool to gather hard, quantitative data as well as qualitative.
Score 8 out of 10
Vetted Review
Verified User
Surveymonkey is very easy to use and get started with for free. Some of the cumbersome issues of the rating scale and requiring one answer for each choice came out in later, more complex surveys I deployed, so for the initial user this may not be an issue ever.
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