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SurveyMonkey

SurveyMonkey

Overview

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…

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Recent Reviews

TrustRadius Insights

Confusing and Outdated User Interface: Several users have found the user interface of SurveyMonkey to be confusing, difficult to navigate, …
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Awesome Survey Tool!

10 out of 10
March 27, 2023
We use SurveyMonkey to create and distribute various surveys to our employees to include feedback, DEI, exit questionnaires, etc. Prior to …
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Utterly Pointless Product

1 out of 10
February 23, 2022
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding …
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SurveyMonkey Review

1 out of 10
June 11, 2021
As a consultant to nonprofit organizations, I use Survey Monkey to gauge stakeholder opinions on controversial issues like homelessness. I …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Response tracking (73)
    9.3
    93%
  • Standard reports (73)
    9.2
    92%
  • Multiple question types (74)
    9.0
    90%
  • Survey templates (71)
    8.9
    89%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Business Plan - Team Advantage

$27

Cloud
Per User Per Month (billed annually)

Personal Plan - Advantage Annual

$34

Cloud
Per User Per Month (billed annually)

Business Plan - Team Premier

$89

Cloud
Per User Per Month (billed annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

SurveyMonkey

YouTube

Transformation ai SurveyMonkey Integration Demo

YouTube

Surveymonkey demo video

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

7.9
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.7
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

6.9
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.1
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.3
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

9.2
Avg 8.1
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Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.3.

The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1058)

Attribute Ratings

Reviews

(1-25 of 38)
Companies can't remove reviews or game the system. Here's why
September 01, 2023

Best Survey Tool

Score 9 out of 10
Vetted Review
Verified User
Based on what we required and achieved, SurveyMonkey met our expectations and it was very easy to use + reports are very easy to extract which doesn't require a lot of work actually.
March 27, 2023

Awesome Survey Tool!

Score 10 out of 10
Vetted Review
Verified User
Easy to use, easy to understand, and easy to navigate. Once you learn the creation process it is not a difficult product to use.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.
Stefan Achard | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
[I think] the product is inflexible and too costly for what it offers. Also, if you want to use it for teaching purposes, [I believe that] it comes at a hefty price, which [I don't believe the] community can not afford. [In my opinion,] SurveyMonkey [is] only focused on making money.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The product is very useful for even the most novice survey makers. The platform gives you an option to choose how complicated you want to make your form. The way they walk you through creating the survey makes things smooth. Most users won't need to ever get into the more advanced design features. Once you have created and sent your survey the method of tracking respondents and analyzing the results is also simple and robust even for the free version.
Andrea Hester | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SurveyMonkey is super user-friendly and leads the industry in terms of easy-to-use question design, survey logic, and easy-to-digest analytics. Other tools are more specific to one feature or another. SurveyMonkey is appropriate for a very broad range of applications, from customer satisfaction to employee surveys.
Caroline Dobson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SurveyMonkey is incredibly simple to use, each step is laid out clearly and precisely. They also provide templates that make the creation of surveys easier. They provide the analytics in a clear, easily manipulated way, along with several exporting options that make integrating the analytics into presentations simple.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The only reason I give it a 9, and this is a limitation of my subscription, is that I am limited in who can login and from which device. If I clear my cache, SurveyMonkey thinks I am someone else and makes me re-build my credentials/login.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you want a software that is easy to jump in and get started with right away then SurveyMonkey is for you. I was able to jump right into making a survey and sending it within minutes of beginning a project. The interface is super easy to navigate. You can easily edit questions and make things mandatory for the end-user to answer. They have pre-populated things like name, address, phone, etc. so you do not have to build those things out.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Because it's been around for such a long time, and because it's benefitted from good visionary leadership that has taken it in the right direction, SurveyMonkey has always focused on having intuitive controls that work to eliminate stress and add high value when needed. Reporting modules and real-time insights are very helpful when we're actively running a campaign.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is quick and simple to build surveys with a wide range of available question formats. It is also easy to access by respondents and can be quickly and thoroughly filled in with little effort. SurveyMonkey's response collection and report review is easy to navigate and allows a variety of ways to review data.
Duane Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It allows us to launch all types of online survey projects that are tailored in regard to the target audience and with advanced features that give us real time results from data that is collected and analyzed from a wide range of respondents. The data analysis and reports are shared across teams for making data-driven decisions that are critical in running the organization. We are satisfied with their services so far, they only need include a live support in their site.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is great and easy to use software. Although the mobile version has some rooms for improvement, it has a modern layout with good interactions, that makes it very enjoyable to use.
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