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Confusing and Outdated User Interface: Several users have found the user interface of SurveyMonkey to be confusing, difficult to navigate, …
Starting at $27 Per User Per Month (billed annually)
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What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…
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Popular Features
- Response tracking (73)9.494%
- Standard reports (73)9.393%
- Multiple question types (74)9.090%
- Survey templates (71)9.090%
Reviewer Pros & Cons
Pricing
Business Plan - Team Advantage
$27
Cloud
Per User Per Month (billed annually)
Personal Plan - Advantage Annual
$34
Cloud
Per User Per Month (billed annually)
Business Plan - Team Premier
$89
Cloud
Per User Per Month (billed annually)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
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Transformation ai SurveyMonkey Integration Demo
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Surveymonkey demo video
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SurveyMonkey?
According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
SurveyMonkey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/
SurveyMonkey Integrations
SurveyMonkey Competitors
SurveyMonkey Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.
Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.4.
The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(1057)Attribute Ratings
Reviews
(1-25 of 100)Companies can't remove reviews or game the system. Here's why
September 01, 2023
Best Survey Tool
Score 9 out of 10
Vetted Review
Verified User
I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to the public, it's very useful and user-friendly.
March 27, 2023
Awesome Survey Tool!
Score 10 out of 10
Vetted Review
Verified User
We use SurveyMonkey to create and distribute various surveys to our employees to include feedback, DEI, exit questionnaires, etc. Prior to me using this software it was mainly used by our recruitment team, and I created surveys using MS Word. It was rather difficult to distribute surveys to our staff and collect the responses while ensuring identifiable information remained anonymous. We also struggled to get employees to take the time needed to complete them. Since acquiring SurveyMonkey, the process has been streamlined and it has made a world of difference even in the responses that we receive.
July 09, 2022
Only 2 devices per account?!
Score 2 out of 10
Vetted Review
Verified User
We survey students after course completion.
We use SurveyMonkey for both gathering feedback from our employees, as well as our clients. It is a great way for us to communicate with and get feedback from employees before making a business decision that may have an impact on them - or just to see how they feel about certain aspects or changes within the business.
February 23, 2022
Utterly Pointless Product
Score 1 out of 10
Vetted Review
Verified User
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding money-grabbing wasters. Their free product only allows 10 results - this was not made clear (and was certainly not the previous situation) when signing up. To now see the additional results we either have to pay over £100 or ask our members to take to time to fill out the survey again on a platform not run by thieves. Not even a free trial period to at least get these results.
December 30, 2021
[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions
Score 1 out of 10
Vetted Review
Verified User
[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the renewal conditions. [In my opinion, you should] please note that their conditions do not respect Consumer Laws. [I feel that] this is considered fraud. [Because of our experience,] we recently decided to cancel our renewal subscription because our teams using the survey functionalities [feel that] the product [is] archaic and very costly for what it provides. [I believe] other products in the market do a better job for less. We are now turning to other products and companies that are worthy of our business. [Personally,] we do not tolerate fraud and misuse of consumer conditions.
September 05, 2021
And the SurveyMonkey says........
[Survey Monkey] allows us to conduct quick surveys on employee engagement.
August 03, 2021
Survey Monkey, Fast, Simple, Convenient
I feel that one of the strengths of Survey Monkey is its ability to function in a variety of ways for different levels of users. We use Qualtrics surveys for the vast majority of our organizational needs. Qualtrics is a feature-heavy and robust platform that we have been working with for some time. With that being said many users find the interface too intimidating and prefer to use Survey Monkey. There are people that are familiar with using Survey Monkey outside of the work environment so already have some skill developed on how to create a survey, extract the results, and comprehend the metrics. We largely use Survey Monkey to meet the needs of these users. That isn't to say that in comparison Survey Monkey is featureless and lacks robustness, it isn't. It is a quick, simple, straightforward platform and there is a segment of our populous that appreciates that.
July 29, 2021
Super Easy Survey Creation
We use SurveyMonkey on occasion to administer client satisfaction surveys. In the past, we've also used it for employee satisfaction. It's a very user-friendly application that enables us to quickly create custom questions in a variety of formats and offers solutions for easy analysis of results. It also enables anonymous participation.
July 06, 2021
SurveyMonkey, easy and fun enough for a monkey.
SurveyMonkey is an easy to use service by the company and consumer. Individuals on marketing or account management utilize the service to get feedback and/or reviews about their experience with our product and how well we're servicing them.
The surveys are both easy and fun to build on SurveyMonkey. With simple 1 to 10 scale question, multiple choice, short answers, and more the process of building a survey is very fluid. This translates well for a product that any type of individual without computer experience could easily compete.
The surveys are both easy and fun to build on SurveyMonkey. With simple 1 to 10 scale question, multiple choice, short answers, and more the process of building a survey is very fluid. This translates well for a product that any type of individual without computer experience could easily compete.
June 24, 2021
SurveyMonkey is a great value
We're currently using it weekly to survey our new hires about their experience. This provides us with valuable insight into what's happening with our new hires, and also provides us with the ability to see trends in their experiences. We also will use adhoc to survey the rest of our company. It provides a trustworthy and confidential way to run surveys.
June 18, 2021
SurveyMonkey is Worth Trying
We use SurveyMonkey for ad hoc internal surveys as well as exit interviews and company feedback.
June 14, 2021
SurveyMonkey - simple and user-friendly
We use SurveyMonkey across our organization for external website forms and internal polling needs. It's an easy to use software to collect multiple responses from multiple parties for multiple scenarios. We are in the process of switching to Titan Forms or Wufoo for our external forms as Titan Forms can sync with our database and Wufoo has better payment integration.
June 11, 2021
SurveyMonkey Review
Score 1 out of 10
Vetted Review
Verified User
As a consultant to nonprofit organizations, I use Survey Monkey to gauge stakeholder opinions on controversial issues like homelessness. I use the product to design and solicit participation in online opinion polling.
May 18, 2021
Easy to use software to build surveys, quizzes, internal 360 reviews, and much much more!!
We developed 360 evaluations for our team using SurveyMonkey. The software made it easy for us to email the survey to each team member and really gave us some valuable insight from our team. We have also used SurveyMonkey for pulse points on our team's overall engagement with our hospital. We also used SurveyMonkey to develop surveys with our clients to determine interest in various products/services.
May 17, 2021
Survey says.... Totally disappointed
I used [SurveyMonkey] to set up a survey for limited use in a non-profit organization and was surprised when the survey responses topped more than 40 that I could not access the results. This was not made clear when I was setting up the survey. I had used SurveyMonkey in the past with my organization, however it had switched over to another platform. I formerly trusted SurveyMonkey.
May 13, 2021
Better options out there
SurveyMonkey is mainly being used to solicit feedback and to gain opinions from stakeholders and consumers in research and insights work. Usually it's to understand consumer behaviors and to gain alignment from across the organization. I would say it's a tool that easily allows for an easy survey to be programmed and fielded. I'm in marketing and communications.
May 13, 2021
Beautiful and modern survey forms
With the help of SurveyMonkey it is very convenient to carry out a survey of customers. With the help of this service, you can quickly create a beautiful and convenient survey, while not worrying about the technical side of the issue. Thus, the problem of customer feedback is easily and conveniently solved.
We use SurveyMonkey for several different applications in our organization. First, we use it as a primary research tool when the project is smaller in scope and doesn't require the engagement of a full research team. Second, we use it as a tool to generate potentially newsworthy statistics that can be used as the basis for a media pitch or as a support point to illustrate an important aspect of the story.
May 12, 2021
Easy data collection and data review!
We have used SurveyMonkey both internally with staff, and externally with previous and current clients to capture data on performance, and experience. It allows us to collect data in an efficient way, with reports that are easy to navigate, and allow us to see an overview of data, but also dial in to specifics.
April 29, 2021
Global leader in online survey projects
SurveyMonkey is being used across our organization to conduct market research and gather customer feedback. It is also used to gather employee feedback within the organization by filing out surveys that are shared across teams. Whether simple or complex surveys are created within minutes and reaching millions of respondents to collect and analyze data has become hassle free through SurveyMonkey.
April 28, 2021
A must-have tool for research
We use SurveyMonkey at very specific moments, It is not an everyday tool for me, but without a doubt a very important one at the right time. As a designer, I'm constantly trying to reach out to what our customers think about new features, implementations, and also to collect information when starting a new project.
April 16, 2021
SurveyMonkey excellent for staff feedback
I use it to administer surveys to our internal staff as a way to gather questions about area where staff need training and assistance. I typically make the surveys very short so people dont just click thru. Minimal text as well. Survey monkey is excellent for short surveys. Very easy to set up.
April 14, 2021
SurveyMonkey takes the cake
In our organization of over 200,000 members, we use SurveyMonkey to build surveys, forms, polls, and quizzes using a variety of question types (e.g., initial proposals, check-ins with our members during the pandemic, assessment of how they are using our website). Each chapter also uses it for specific process, and some use it to gain a quick assessment of an inquiry.
We implemented SurveyMonkey for our entire institution as an easy way to share surveys internally and with external users.