Survicate review
We use Survicate to understand needs and pains of users', who go through our funnel and how they perform depending on the answers in …
Starting at $0 per month
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What is Survicate?
Survicate is survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related…
Recent Reviews
Popular Features
- Data export (5)9.090%
- Standard reports (5)8.383%
- Survey logic flexibility (5)8.181%
- Themes (5)7.979%
Reviewer Pros & Cons
Pricing
Free
$0
Cloud
per month
Business
$119
Cloud
per month
Scale
$299
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://survicate.com/pricing/?utm_sourc…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Survicate?
Survicate is survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related to collecting and managing customer feedback.
Survicate can be used to:
• Create customized surveys and start getting customer feedback within minutes
• Run surveys where they are needed: via email and link, on a website, in-product, or in mobile apps
• Connect with other tools, such as Hubspot, Salesforce, and Mailchimp, via native, one-click integrations
• Capture partial responses and target users at various points in their journey
With Survicate, users can:
• Get constant streams of insights from customers at all stages of the user journey to better understand their needs
• Learn what customers think of a website, product, or customer service and get data to validate ideas
• Automate continuous feedback collection to track key metrics over time
• Act on feedback to increase customer satisfaction and loyalty, reduce churn, build better products, and develop more effective marketing strategies
Survicate Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
Survey Distribution Features
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: Site intercept surveys
- Supported: Anonymous responses
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: Targeted Website Surveys
- Supported: Feedback Widgets
- Supported: In-message Surveys
- Supported: NPS Email Surveys
- Supported: Questionnaires
Survicate Screenshots
Survicate Videos
Meet Survicate
Customer Feedback Pill
Survicate Integrations
- HubSpot Marketing Hub
- Google Analytics
- Pipedrive
- Intercom
- Salesforce Marketing Cloud
- Google Tag Manager
- Marketo Web Personalization (Marketo RTP)
- GetResponse
- ActiveCampaign
- Mailchimp
- Woopra
- Optimizely Web Experimentation
- Campaign Monitor by Marigold
- ConvertKit
- Customer.io
- Drip Ecommerce CRM
- Fullstory
- Google Sheets
- Mixpanel
- Microsoft Teams
- Pardot LeadDeck (discontinued)
- productboard
- Slack
- Zoho Campaigns
- Active Campaign
- Amplitude
- BigQuery
- Kaviyo
- Segment
- Sendgrid
- SessionCam
- Zendesk
Survicate Competitors
Survicate Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | English |
Frequently Asked Questions
Survicate starts at $0.
Qualaroo Insights, Qualtrics XM for Strategy and Research, and Typeform are common alternatives for Survicate.
Reviewers rate Respondent restrictions highest, with a score of 9.3.
The most common users of Survicate are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(15)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
User-Friendly Interface: Many users have praised Survicate for its incredibly user-friendly interface, with some describing it as intuitive and easy to navigate. The majority of reviewers found the design to be clean and not overwhelming, making it simple for both basic and advanced users to create, customize, and analyze surveys.
Helpful Customer Support: The customer support provided by Survicate has received high praise from users. They appreciate the customer-oriented approach and the ability to consistently communicate with the same support representative. Reviewers describe the support team as helpful, pleasant, informative, responsive, knowledgeable, and willing to take feature requests.
Versatile Survey Creation: Users value the diversity of survey forms and ease of use provided by Survicate. Many reviewers find it useful not only for gathering feedback from customers but also for improving internal processes and gathering ideas from their teams. They particularly enjoy the balance between pre-built templates and customization options available in Survicate's survey builder.
Difficult survey creation process: Several users have expressed a desire for a more user-friendly survey creation process. They have found it difficult to navigate and use, resulting in frustration and time wasted.
Outdated user interface: Users have mentioned that the survey's user interface is outdated. They feel that it lacks modern design elements and is not visually appealing or engaging. This has led to a less enjoyable experience for some users.
Complex features: Some users have found the software's features complex to understand, particularly when it comes to automation. The complexity of these features has made it challenging for users to fully utilize them and may require additional training or support.
Survicate receives high recommendations from users for several key reasons. Users highly recommend Survicate for its excellent support team and platform. The support team is praised for being helpful, fast, and responsive to user needs. Additionally, Survicate's platform is described as great, easy to use, and versatile.
Users also appreciate the integrations offered by Survicate and recommend taking advantage of them as they enhance the functionality of the tool.
Lastly, users recommend Survicate for its ease of implementation and upkeep. It is considered to be the easiest surveying tool to implement, requiring no overhead or additional implementation steps. Users find it simple to use and value the clean look of the platform.
Overall, Survicate is highly recommended by users for its great support team, integrations, ease of implementation, and simplicity in use.
Attribute Ratings
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
March 11, 2024
Survicate review
We use Survicate to understand needs and pains of users', who go through our funnel and how they perform depending on the answers in the app by integrating analytical tools.
- Clear and simple integration process
- It's a great tool in terms of speed of hypothesis validation. You can set up a survey and get responses for one hour. The only limit is your traffic.
- Almost immediate support response
- Easy to use. You have opportunity to set-up your audience and survey placement in various ways
- Minor usability issues on the step of audience setting (no drop-down menu for attribute values )
- There is no option to make "other" answer required
February 27, 2024
Great UX and robust functionalities
Score 9 out of 10
Vetted Review
Verified User
We use Survicate for Customer satisfaction (CSAT), Net Promoter Score (NPS) and other Surveys - whenever we need to deepen our understanding of our clients needs.
- Easy to set-up
- Seemless integration with MailChimp
- Nice reporting
- Working well for what we need
February 24, 2024
Best in-app survey tool, integrated with all top MarTech tools
Score 10 out of 10
Vetted Review
Verified User
We are using Survicate for in-app surveys targeting specific segments of customers to gather product feedback and measure NPS on a quarterly basis. We are also using link surveys and email-embedded surveys that help us to understand churn reasons, understand user acquisition channels better, as well as to improve our product features. We are using website surveys also on specific marketing websites and blog, where we are targeting engaged visitors and are able to help them navigate better through the pages.
- Integrations
- User targeting
- Great UI & UX
- Dedicated onboarding, and support
- Automated analysis of open text responses
- Survey distribution methods: web, mobile, email & link
- More complex questions types
February 23, 2024
Comprehensive tool to create and embed surveys
Score 8 out of 10
Vetted Review
Verified User
Survicate provides the NPS survey within our landing page builder app. The process of creating the survey is super easy and intuitive; it allows us to create different scenarios and paths depending on different survey answers. It's also extremely helpful that Survicate integrates with systems we are using within the organization such as Hubspot and it works well. Lastly my words of appreciation to the support team, always positive, brilliant, and responding really fast to any queries.
- Intuitive survey builder
- Many integrations
- Fast and effective support
- Easy embed options
- Not all embed options goes in line with survey features (like excluding certain emails while using _sva.showSurvey('tosurveyId') embed option.
May 23, 2023
Functional, but very basic
We use Survicate to collect in-app NPS and cSAT scores from end users throughout their journeys.
- Limiting survey visibility via feature flags
- In-app/intercept surveying
- Real-time NPS and cSAT scoring
- In my opinion, inconsistent and visually unappealing survey visuals (e.g., NPS and cSAT questions look completely different from each other, creating a disjointed visual experience)
- Poor customer service (in my experience, issue resolution can take weeks)
- Lack of clarity around API & other technical capabilities requiring engineering assistance
- Very limited maximum response limit per month
October 18, 2017
Simple and easy, great for simple needs.
We use this widget on our knowledge base site, where documentation and support articles reside. The widget is the main channel for customers to submit feedback, comments and questions regarding the content of our knowledge base. The comments are then assigned for review and any action that might be needed, to different teams in the company, depending on the page (subject) where the feedback was submitted.
- IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
- Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
- Reliable - I don't remember even one "problem" or an issue we experienced with it.
- So the other side of the simplicity, is the lack of options... options of feedback forms, design, and reporting. It should be said that all the mentioned (feedback forms, customization of the design etc.) ARE available, but you maybe feeling their limitation, at some point.
- Especially what we are missing, is better integration with CRM or at least, common ticketing systems. Feedback Lite IS NOT a ticketing system nor task management system , so integration with such (Salesforce, in our case) would be great. At the moment we are using the CSV export, and manually loading the file to SF.
- We had a case of feedback mistakenly deleted - before copied to other system - and by that, they got lost. we asked support for help, and their final answer was that it is impossible to restore the deleted answers. so we were idiots, but it turned that the tool isn't idiot friendly, at that point.