Best ITSM tool in market for IT services management
It helps us to streamline our ITSM and ITAM processes, Help to prepare dashboards, SLA managements and achieve the ROI with tool cost. we …
Overview
What is SymphonyAI Summit?
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.
Recent Reviews
How SymphonyAI Summit Differs From Its Competitors
Awards
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Popular Features
- Organize and prioritize service tickets (10)8.181%
- Subscription-based notifications (10)7.373%
- ITSM collaboration and documentation (10)7.272%
- ITSM reports and dashboards (10)6.464%
Pricing
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What is SymphonyAI Summit?
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Competitors
- Tech Details
- FAQs
What is SymphonyAI Summit?
SymphonyAI Summit, AI driven IT and Enterprise Management Suite, is designed to take IT and business to greater levels of speed, responsiveness, and productivity. Summit's IT Management Suite is modular, cloud based, and powered by AI unifying key processes across Service Management, Asset Management and Operations Management in a single solution. SymphonyAI Summit is designed to bring the benefits of automation, agility and productivity gains to enterprises. The vendor states Summit can deliver up to 45% Better Total Cost of Ownership and up to 20% Annual Saving on IT Help Desk.
SymphonyAI Summit can transform the way routine tasks are performed. Users converse with CINDE using natural language via chat or voice interfaces and receive personalized and intelligent responses. Summit can automatically resolve user issues, and route the rest intelligently to the right human agent. Summit can increase productivity for end users and operations staff through end to end automation and aims to resolve up to 50% of end user tickets instantly.
SymphonyAI Summit Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
SymphonyAI Summit Competitors
SymphonyAI Summit Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.
Freshdesk, ServiceNow Customer Service Management, and BMC Helix ITSM (Remedy) are common alternatives for SymphonyAI Summit.
Reviewers rate Organize and prioritize service tickets and Asset management dashboard and Change requests repository highest, with a score of 8.1.
The most common users of SymphonyAI Summit are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(28)Attribute Ratings
Reviews
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November 03, 2022
Best ITSM tool in market for IT services management
It helps us to streamline our ITSM and ITAM processes, Help to prepare dashboards, SLA managements and achieve the ROI with tool cost. we are able to meet our committed SLA towards clients. Asset management is more streamline and allocation process is more effective. Users are getting more help with effective KB management in summit.
- ITSM
- ITAM
- BI reporting
- Support services after implementation
- Customized workflow
November 03, 2022
Review symphony summit.
We use it on a large scale for all the requests that are carried out. Tracking and helping in change requests logged and efforts spent on them. It is efficient and helps in an organized way of work in the environment.
- Change tracking.
- Incidents logging in defined SLA.
- Estimating efforts of each teams.
- If possibility of integrating with other Cloud apps can help in automating stuff.
- Can be more user friendly interface.
- Can have a lite version for ease of use for quick access.
October 27, 2022
Summit Review
We are using this ITSM for service requests, incidents, and Problem management.
- Service request management.
- Incident management.
- Reports
- UI
October 27, 2022
Symphony SummitAI Experience Summary.
This system is being used for Network incident tickets and Network Change Request management. Also, this is being used for mapping customers impacted in a particular network-level incident so that notification to the customer can be sent. This tool is useful for flow and SLA management for network incidents and for a change required in the network.
- Network Incident to network inventory mapping and workflow management.
- Priority, Severity wise SLA management.
- Integration with other systems like CRM, EMS.
- Report customization at user level.
- Scalability in automation by integration with other systems.
- Flexibility for end user to write custom rules.
October 20, 2022
Symphony Summit review
We use the tool for managing IT assets, track IT service requests and manage and monitor incidents. This product helps in ensuring SLA is adhered to.
- very supportive team who handles any product issues reported
- easy to use configuration screen to help manage the workflow helps administrator
- Responsive saas platform.
- Help manuals to be done professionally and search should be accurate
- UI/UX could be improved too
October 14, 2022
Full of potential with very low performance.
We use Symphony SummitAI as our ITSM solution and for Asset Management.
- User Interface.
- Customized workflows.
- Rule book automation.
- Some standard functionalities don't work.
- We struggle to get optimum support from their support team.
- Issues are not resolved within the SLAs.
- Even escalating to higher authorities do not help.
October 13, 2022
Experience of Symphony SummitAI
This is pretty much 1 of the good tool in the terms of Application UI and customization. We can do anything in the tool with the reference to customization and easy or access.
- UI is very good and easy to access.
- Configurations and help document is very easy to access and understand
- Reports are easy to access and create
- Some of the issues are there in a tool which need to be addressed like some product improvements
- Need some attention on support part
October 12, 2022
Review for IT Assets Management & Service Desk Management tool.
We have 1800+ users, and I am using this tool for IT Assets management as well as for service desk ticketing.
- Ageing of Inventory not visiting the office network.
- Software details of IT Assets to check compliance.
- Any hardware change from original system e.g. RAM change etc.
- In case of inhouse hardware whether correct size of server is considered or not.
- Any call logging is not reverted as per SLA.
July 29, 2022
Robust tool for IT Service Management
Symphony SummitAI has also helped in digitalizing service management of other departments. The easy-to-use interface and standardized functionality have made it very easy to implement the ITIL processes.
- Easy to use GUI
- Standardized functioanlity
- Robust after implementation support
- The dashboards should be easier to create
- The table structure should be open to users
- Creating views by admin instead of application support
July 21, 2022
Evaluate before purchase
Integration across multiple systems with different slices of ITAM capabilities. In my opinion, there's a lack of organizational acceptance of the need for a system of record for IT assets. The assumption is that ticketing and helpdesk tools can deliver ITAM. Keeping ITAMs up to date and accurate.
- Asset Management
- Incident Management
- Software Licensing Meter
- Software Asset Management
- email to ticket parching
- not able to get service tickets