syncHR

syncHR

Score 6.0 out of 10
syncHR

Overview

What is syncHR?

SyncHR headquartered in Oakland, California offers their eponymous platform for HR management, benefits and payroll.
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Recent Reviews

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Pricing

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syncHR v5.9

Varies

Cloud
Per User per Month

Entry-level set up fee?

  • Setup fee requiredRequired
For the latest information on pricing, visithttp://www.synchr.com/contact

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is syncHR?

syncHR offers a single database HR, Payroll and Benefit Admin solution. It is designed to create efficiencies that enable service personnel to stay focused on providing functional expertise while spending less time on technical or transactional matters. Special features include interactive point in time ad-hoc reporting, which allows the user to view a snapshot of the organization in the past or predict the effects of proposed transactions for the future. The vendor says this capability helps users understand how small changes impact the organization on a grander scale, in terms of turnover, employee performance and productivity.

syncHR provides services for Payroll, HR, Benefit Admin, Applicant Tracking, Time & Attendance, Employee Scheduling, ESS, MSS, Performance Management, Data Analytics, COBRA Administration, Org Charts and more. Customers work with a designated account manager rather than a service team.

syncHR Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Automated Retro Transactions
  • Supported: Custom Fields

syncHR Screenshots

Screenshot of Org ChartScreenshot of ESS PortalScreenshot of Ad-Hoc Report WriterScreenshot of Time & Attendance

syncHR Integrations

syncHR Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web, Other: system is designed to work on any device
Supported CountriesALL
Supported LanguagesALL

syncHR Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)86%
Enterprises (more than 500 employees)14%
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Comparisons

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Reviews

(1-1 of 1)
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Score 9 out of 10
Vetted Review
Verified User
We currently use syncHR across our entire business for Payroll, HR, Benefits, Time & Attendance and Onboarding. Having used similar products in the past from ADP, Ceridian and Ultimate software I was extremely impressed with syncHR's technology after the very first demo. As an organization with multiple FEIN's it was important for us to find a system that allowed us to easily report on data across all FEIN's while giving us the ability to create workflows that could also cross FEIN's.

An important factor in our decision to choose syncHR was their ability to effectively date and time stamp every transaction. What is unique about syncHR is how they recognize point in time relationships that overlap, such as payroll and benefits related transactions. By effective dating any transaction regardless of when the transaction is actually being entered into the system we've increased the data integrity throughout the entire solution. When combined with their ability to do automated retro transactions, the system becomes even more powerful.

If you're tired of having to perform manual functions/calculations in a so called "automated system" or have ever experienced discrepancies between payroll and benefit data or simply can't seem to run reports across all data points (HR, Payroll, Benefits) at various moments in time, then syncHR might be your answer. As a single database solution information is never out of sync and real-time reporting is as simple as drag and drop. They even have built in org charts that control security and workflows, all automatically. I wish we would have found syncHR sooner.

  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform.
Human Resource Management (7)
94.28571428571429%
9.4
Employee demographic data
90%
9.0
Employment history
100%
10.0
Job profiles and administration
90%
9.0
Workflow for transfers, promotions, pay raises, etc.
100%
10.0
Organizational charting
100%
10.0
Organization and location management
100%
10.0
Compliance data (COBRA, OSHA, etc.)
80%
8.0
Payroll Management (5)
94%
9.4
Pay calculation
100%
10.0
Benefit plan administration
90%
9.0
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Reimbursement management
80%
8.0
Leave and Attendance Management (3)
90%
9.0
Approval workflow
90%
9.0
Balance details
90%
9.0
Annual carry-forward and encashment
90%
9.0
Employee Self Service (5)
92%
9.2
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
90%
9.0
View company policy documentation
90%
9.0
Employee recognition
80%
8.0
Asset Management (1)
100%
10.0
Tracking of all physical assets
100%
10.0
HR Reporting (3)
100%
10.0
Report builder
100%
10.0
Pre-built reports
100%
10.0
Ability to combine HR data with external data
100%
10.0
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
84%
8.4
Performance plans
90%
9.0
Performance improvement plans
90%
9.0
Review status tracking
80%
8.0
Review reminders
80%
8.0
Multiple review frequency
80%
8.0
Succession Planning
N/A
N/A
Onboarding (2)
100%
10.0
New hire portal
100%
10.0
Manager tracking tools
100%
10.0
Performance and Goals (4)
90%
9.0
Corporate goal setting
90%
9.0
Individual goal setting
90%
9.0
Line-of sight-visibility
90%
9.0
Performance tracking
90%
9.0
Recruiting / ATS (7)
88.57142857142858%
8.9
Job Requisition Management
90%
9.0
Company Website Posting
90%
9.0
Publish to Social Media
90%
9.0
Job Search Site Posting
90%
9.0
Duplicate Candidate Prevention
80%
8.0
Applicant Tracking
90%
9.0
Notifications and Alerts
90%
9.0
  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for.
Yes
We replaced ADP. Too many discrepancies between payroll and benefits and far too many customer service issues.
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Positive Sales Experience with the Vendor
Functionality - We have a complex process and needed a system that was flexible enough to meet all of our needs. We have employees in 30 states and two countries, we have multiple FEIN's with specific needs for reporting time, tracking PTO, employee schedules, and a desire to eliminate manual calculations whenever possible. SyncHR was able to handle all of these items and then some.
I would not change my process but I wish I had heard about syncHR sooner. I found them by chance via Compare HRIS.
  • Vendor implemented
No
Change management was a big part of the implementation and was well-handled
SyncHR did a very good job of laying out a plan and discussing best practices. They were able to take our business rules and apply them to the system while still providing us alternatives on how to simply tasks.
  • The only hurdle we needed to overcome was how to get our historical information into syncHR. Since syncHR effective dates and time stamps every transaction and our prior system did not we needed to review some of the historical data we had in order to utilize their ability to go back in time and report on various relationships a person had with either another person, job, project, etc... This took some work so we only imported 3 years of history instead of the 7 years we planned on.
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed.
Training was very well done and thorough
No
Support is included with the solution. There is no pay model for additional support
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
No
One day last year we had a blackout in our building and payroll needed to be submitted although we were not ready to submit. When I called syncHR they were very supportive and helped me get all of the employees paid on-time.
  • Ad-Hoc Reporting Tool
  • Payroll Processing
  • Employee Self-Service
  • The system has so many automated rules built in that I spent the first month looking for how I used to do things only to call support and find out that the system automatically calculated this automatically. I was not used to the level of automation.
Yes
The system is mobile enabled on any device.
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%.
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