SysAid

Normal problems for a company related to IT, such as computers, peripherals, and meeting equipment, all of which can be resolved via ticket and with an SLA deadline for completing the service, minimizing complaints regarding requests made verbally.

We use SysAid as our ITSM. It has been a big improvement for us in regards to end user interaction with the Self-Service Portal, ticket management and auto categorization. It has also provided us a way to implement work flows and approval processes. SysAid also provides Teams implementation and KB for end users to resolve certain issues themselves.

We use SysAid for our Help Desk ticket tracking, Asset Management, System patch management, and Server patching. The SysAid system helps us to do all or our tracking and updating all from one place with ease.

We utilize SysAid for:
Helpdesk
Asset Management
Remote Management
Change logs

Best user-friendly software!! The overall design can easily be changed as business changes happen. That everything is customizable and automated. No need for more manual work on repetitive tasks and can focus on tasks with higher priority and urgency. Easy to configure, use, and user-friendly. Quick reporting usage and dynamic graphs allow us to present our weekly, and monthly work, numbers to management within minutes.

SysAid is being used for the whole company. We are using the incidents and request modules. Too we use the assets management and this help us a lot with the assets administration. Many departments has been adopted this software and we have good results. We has been improve the response time to the users.

SysAid is our central and main ITSM. We use it for service automation and data collection of IT incidents, requests, projects, and problem management. We use the data to draw insights, avoid reoccurring incidents and automate repetitive requests.

Our organization provides IT infrastructure maintenance and remote support services to over a hundred businesses across the globe. We have been using SysAid ITSM for more than 3 years now to solve common IT problems remotely. Most of the incidents, problems, and changes are handled by the growing knowledge base of the system. We have experienced fewer support tickets and more productivity after the implementation of SysAid. Its implementation in our on-premise server took just 2 months which went smoothly with the help from the SysAid team. The system has its own mobile apps, API for out-of-the-box use cases, customizable dashboards, and can be integrated with our Slack channel. After the implementation of SysAid, the reliability, and predictability of IT assets and services have increased geometrically, yielding more revenue while minimizing efforts.

We use SysAid for IT Service Management, where we manage our Service Tickets, Problem Management, Change Management, Password Self Service and in the first quarter of next year, 2022, we want to implement Asset Management to allow us to monitor and manage our IT assets, including their life cycle, procurement, and disposal. We also intend to make it an Enterprise Management System, where we want other services on campus, including Human Resource, Finance, Asset Management, Campus Control, Transport, among other services, to start using the system to manage their tickets as at the moment, there's not [a] holistic system in place to do so, and ensuring that users get the services they require in a timely fashion, allowing for tickets escalation if nothing is done within the expected time.

SysAid is used by our main staff service departments, IT, HR, and Properties. It is used to log and track the response time of customer request. It allows us two opportunities: 1) to quantify performance and 2) provides us data for strategic decision making. due to its success it i sbeing expanded to ur legal department as well

SysAid is being used at our organization as an ITSM tool to effectively deliver IT services to our organization. We are using it for ticket management, self-service knowledge base, asset management, patch management, and reporting. The goal is to eventually roll this out to our entire global footprint.

SysAid is used as the IT helpdesk system. Besides that, we use SysAid to monitor our company computer assets, which include hardware and software. It is used throughout the whole organization and in all branches. With SysAid, our IT Team can perform user support on site and also remotely. Users can request IT support wherever they are in Malaysia and they will be attended to accordingly. We also used SysAid to monitor installed software in the company to ensure that we are in compliance with the number of licenses that we have. Lastly, we also use SysAid as a monitoring tool to monitor our server health and other devices in the company.

SysAid was in place when I joined, it had been implemented in a stripped-down form in a way to support a fraction of the size that we have grown to. SysAid worked with us to update the project to meet our needs as a business now and use asset management, change management, problems management, as well as take advantage of workflows automation.

I use it as an ITSM tool for tracking, reports, auditing, and support within the ITIL model to handle changes, problems, incidents, requests, and services.

SysAid is used across the organization. We use it to track service tickets and asset management.

SysAid is our primary Help Desk and Asset Management application. All 500+ users submit incident requests, and I manage the eighteen Administrators who service those requests. We keep track of all computer and network equipment and maintenance of those assets. SysAid also provides a list of installed hardware and software for each computer. This is very helpful to validate licenses and usage of our applications. Users can submit tickets via email, Function Key, Desktop Icon, or by leaving a voice message on our IT phone number. The voicemail is converted to an email and forwarded to SysAid, where it automatically creates a ticket. SysAid has just the right mix of sophistication and ease of use for users and technicians. We have designed a dashboard to see all incoming tickets and try to keep that view empty - meaning all inbound tickets have been assigned to a technician. Users feel important because their request is acknowledged quickly. Finally, SysAid has continued to add features and functionality over the last eleven years. The value of our purchase keeps getting better.

We use SysAid to track tickets and time.

SysAid helps us maintain a relationship between customers and each of their IT&S-related needs.

SysAid is currently being used by our Internal IT department for inventory tracking and help desk management. It is also used by all of our teaching and support staff to create help tickets using the end user portal. We use SysAid to filter all requests for projects and other day to day issues in one location. All eyes from the IT department can then see everything that is coming in and what is high priority.

The entire company is using the software, and most use the self service portal to open tickets and our IT department uses SysAid to track tickets and issues. The knowledge base is easy for end users to use and find solitons to there problem and solving it on their own. Very simple software to use.

UofL Health Care uses SysAid across the whole organization for Incidents, Request, Changes in all aspects of the org needs. I am one of two team members that administer the SysAid software for the org. We really like how versatile the software is for our company. The ease of searching for an issue that has been worked is so easy.

SysAid a great help desk and asset management solution. It can be customized to your liking. Out of the box it includes tons of features. It does have a small learning curve due to all the options available out of the box. After tweaking it to your organization's needs, it becomes a walk in the park. They are constantly developing the solution and releasing updates a few times a year. They really listen to the customers feedback. Only drawback is the app. They had one that was basically an app version of the majority of the software but they stopped developing that one and moved onto a new app that is only for ticketing. The have been working on a new app for some time now but I have yet to see it. Overall a good solution for us. We are a team of 11 and the solution is hosted on prem although they have a cloud version available.

SysAid is used to attend to the customers and is used for the support department.