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Sysomos, now part of Meltwater

Sysomos, now part of Meltwater

Overview

What is Sysomos, now part of Meltwater?

Sysomos was a social media listening and marketing solution for content discovery, planning, publishing, moderation, and analytics. Sysomos was acquired by Meltwater, and is no longer available, but the features of the former Sysomos are now part of the Meltwater…

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Recent Reviews
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Pricing

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Sysomos

$1,000.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Sysomos, now part of Meltwater?

Sysomos was a social media listening and marketing solution for content discovery, planning, publishing, moderation, and analytics. Sysomos was acquired by Meltwater, and is no longer available, but the features of the former Sysomos are now part of the Meltwater platform.

Sysomos, now part of Meltwater Screenshots

Screenshot of TOP CONTENT: See the best performing content from all your social media channels in one view plus compare it against your competitors’ pages.Screenshot of FAN MODERATION: Sysomos Expion makes it easy to know who to speak to, when to engage in conversation and can even be integrated with customer care centers.Screenshot of PUBLISH: Easily plan, schedule and publish content from a simple drag-and-drop calendar with workflow that’s easy to track and review.Screenshot of OPTIMIZE PAID ADS: Optimize paid ads with smarter analytics and trending triggers so you can better understand how organic and paid content are working together.Screenshot of DYNAMIC DASHBOARDS: Powerful marketing analytics shows that it’s not just about creating a report or crunching some numbers - but about telling a story.  You’ll discover patterns, breakouts, and trends in real time to capitalize on opportunities.

Sysomos, now part of Meltwater Competitors

Sysomos, now part of Meltwater Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, Chinese, Japanese

Frequently Asked Questions

Sysomos was a social media listening and marketing solution for content discovery, planning, publishing, moderation, and analytics. Sysomos was acquired by Meltwater, and is no longer available, but the features of the former Sysomos are now part of the Meltwater platform.

Percolate, now part of Seismic, Sprinklr Social, and Khoros Marketing are common alternatives for Sysomos, now part of Meltwater.

Reviewers rate Implementation Rating highest, with a score of 10.

The most common users of Sysomos, now part of Meltwater are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(103)

Attribute Ratings

Reviews

(1-25 of 28)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
The only negative is sometimes the tool is slow and freezes, which can be frustrating. Because we have so many locations, it's very time-consuming to publish content, so I would like the tool to be faster so I can be more efficient. Other than that, I enjoy using Expion.
February 05, 2016

Expeditious Expion

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am definitely going to recommend that my company keep using Sysomos Expion. It is a great program that helps us stay organized and ahead of the game. I really enjoy it and would recommend it to anyone who was interested in using it. It is easy to use and will help you in your day to day tasks.
June 03, 2015

I Heart Expion

Brooke Hébert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I do not currently use this software because it is not used by my current management company (Holland Residential) but I have recommended it and I spoke highly of it with my last employer, Simpson Property Group. My overall experience with this product has been a good one, no major complaints.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I don't foresee using it in the immediate future, as my current company is much smaller than the others, however if it came to be that we had the budget and infrastructure to support using such a tool, I would most likely recommend it if the purchasing decision was up to me.
Andrea Dobek | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Again, this choice will ultimately be made by my company, not by me. If I was in charge of the software selection, I would honestly be hesitant to renew my contract/license, only because I know other software (Facebook's own dashboard, as I have mentioned) performs the same functions, but better. However, Expion is continually improving, so this must be kept in mind as well.
Score 8 out of 10
Vetted Review
Verified User
I am not the decision maker, but if I was, I would very likely renew our contract with Expion. Their customer service is the big seller. They listened to how our property could benefit most from Expion and really wanted to make it work for us, so they tweaked it to fit our needs.
Matthew Garcia | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
For an entertainment account, a service like Expion makes day to day content and community management easy and efficient. There are a few bugs within Expion, but the representatives we have are always helpful and responsive. Overall, I think that Expion is a good platform for publishing content and for reporting analysis.
November 06, 2013

Expion Ups and Downs

Score 8 out of 10
Vetted Review
Verified User
I do not work in social media anymore, but I highly recommend it. Every program has it's problems and it's best to use 2+ to verify. This is one of the strongest tools I've used.
Kristen O'Neill | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
There are two differentiating features that Sysomos MAP has that the competitor tools I have experienced (Radian6, Meltwater Buzz) did not: user-friendly Boolean queries for searches and near-real-time results. The former is important because, of course, your results are only as good as your search/campaign. With Sysomos, once you master Boolean queries (which isn't terribly difficult) you're set for creating any kind of listening report. I strongly prefer this to the "campaign creator" forms that other services provide.

Second, Sysomos MAP returns results almost immediately - like a Google search. So if you get your results and see that you need to tweak your query - no big deal. Or if you have a last-minute request for a client - not an issue. Meltwater can take up to 48 hours for a search to fully populate. This is a major issue if you get your full set of results back and see that you need to adjust the query; you're looking at another two days of wait time. A long wait on results can also prove problematic in agency settings where clients or prospective clients often need results with a quick turnaround.
Joseph Chiang | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I enjoyed using Sysomos MAP on a daily basis because of its ease to pick up and the variety of ways it can represent the same data set. I do have to subtract at least one rating point because there is room for improvement on speed. The wait during a search is not at all excruciating, but it is an area for improvement. I would recommend and gladly use Sysomos MAP again for any projects related to social media analytics.
Kristy Penzone | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
The tool provided everything that was need to monitor what was being said about our clients online, as well as additional helpful insights such as sentiment analysis. It was also easy to set this up for ad hoc projects and quick reports.
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