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Sysomos, now part of Meltwater

Sysomos, now part of Meltwater

Overview

What is Sysomos, now part of Meltwater?

Sysomos was a social media listening and marketing solution for content discovery, planning, publishing, moderation, and analytics. Sysomos was acquired by Meltwater, and is no longer available, but the features of the former Sysomos are now part of the Meltwater…

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Recent Reviews
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Pricing

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Sysomos

$1,000.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Sysomos, now part of Meltwater?

Sysomos was a social media listening and marketing solution for content discovery, planning, publishing, moderation, and analytics. Sysomos was acquired by Meltwater, and is no longer available, but the features of the former Sysomos are now part of the Meltwater platform.

Sysomos, now part of Meltwater Screenshots

Screenshot of TOP CONTENT: See the best performing content from all your social media channels in one view plus compare it against your competitors’ pages.Screenshot of FAN MODERATION: Sysomos Expion makes it easy to know who to speak to, when to engage in conversation and can even be integrated with customer care centers.Screenshot of PUBLISH: Easily plan, schedule and publish content from a simple drag-and-drop calendar with workflow that’s easy to track and review.Screenshot of OPTIMIZE PAID ADS: Optimize paid ads with smarter analytics and trending triggers so you can better understand how organic and paid content are working together.Screenshot of DYNAMIC DASHBOARDS: Powerful marketing analytics shows that it’s not just about creating a report or crunching some numbers - but about telling a story.  You’ll discover patterns, breakouts, and trends in real time to capitalize on opportunities.

Sysomos, now part of Meltwater Competitors

Sysomos, now part of Meltwater Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, Chinese, Japanese

Frequently Asked Questions

Sysomos was a social media listening and marketing solution for content discovery, planning, publishing, moderation, and analytics. Sysomos was acquired by Meltwater, and is no longer available, but the features of the former Sysomos are now part of the Meltwater platform.

Percolate, now part of Seismic, Sprinklr Social, and Khoros Marketing are common alternatives for Sysomos, now part of Meltwater.

Reviewers rate Implementation Rating highest, with a score of 10.

The most common users of Sysomos, now part of Meltwater are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(103)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Ryan Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use it for 3 functions. Monitoring, measurement, and insight development.
  • Quickly allows us to pull basic data.
  • Very easy to use if you know how to construct Boolean queries.
  • Flexibility to quickly update keywords / queries.
  • Customer service.
  • Needs more and faster growth for shared / owned channel analysis.
  • It is twitter heavy. Pulling from more social sources would be ideal.
Overall the ease of use, flexibility, and speed of the product makes it VERY useful for us.
  • Single seat / license can be used for multiple clients.
  • It saves a bunch of time being able to quickly adjust and segment queries.
  • The compare tab is very useful to get basic numbers with different filters, queries, geographic areas all at once.
Radian6 is at the very low end with Crimson Hexagon and Netbase at the very top. Sysomos is at the bottom third in terms of sophistication but makes up for a lot by being very easy to use.
Insights, Monitoring
  • To inform research and planning functions for communication programs.
  • Measurement tool for earned communication programs.
Fills a big need for flexible and quick-turn social listening.
We didn't switch but added it as a complimentary tool to Radian6.
  • Implemented in-house
It is a browser-based tool that doesn't require set up.
Some users might require some help getting keyword sets built if they are new to social listening.
  • Online training
  • Self-taught
They are very accommodating and understanding of the agency's unique set of needs.
They have a great online training for basic Boolean queries. That is the best place to start.
Doesn't require much support for us, but the overall customer service experience has been very positive even through a sales rep change.
No
Score 8 out of 10
Vetted Review
Verified User
  • Using Boolean syntax, we are able to tap into what conversations are happening around the search set. Searches are keywords-based, but the Boolean capabilities allow us to filter the data set to drill down to precisely what we want.
  • Although Boolean logic is a powerful way to filter large data sets, the syntax can be tricky to learn.
  • For full-on sentiment analysis capability, Sysomos Heartbeat might be a better choice. In Hearbeat you can see what people are saying specifically. You can also alter sentiment (e.g. from negative to neutral). In MAP you cannot manipulate the data in this way.
N/A
  • We are able to harvest competitive insights on behalf of our clients.
Radian6, Collective Intellect, and others.

Sysomos allowed for more robust reporting.
10
Consumer science, strategic planning, PR, social media
0
  • Reporting for social media reports, consumer insights, competitive reporting.
  • The principal use case is collection of data for our clients competitors to help with campaign messaging and design.
The only real issue is the inherent difficulty of training our various departments on how to use Boolean logic. There are alternative methods of filtering data sets.
Oracle Collective Intellect.
  • Implemented in-house
  • Online training
  • In-person training
  • Self-taught
Somewhat better to dive in and play with the system yourself. Geeting in to the tool was better than the training classes. This might be a reflection of the way I prefer to learn things.
The team is very helpful! We can either call or email and they are very responsive and helpful.
No
Our contract provides us with up to five support hours / month and, to date, we have not needed this much.
Not really an availability issue, but concurrency licensing rules mean that only one user can be logged in at a time.
If searching over longer time frame, it can take a while to return results. SOmetimes as long as two to three minutes.
  • No
N/A
Vinny Poliseno | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • We are starting to get support alerts sooner than when we would just get tagged with complaints. Currently if there is anything negative being said about us we are alert as it happens which allows for us to get on top of the issue should there be one at the present time.
  • The connection into Salesforce.com isn't that strong.
They seemed to be the best product when I was vetting the rest. I'm somewhat happy so far.
  • Being so early in this process I don't have any tangible data to provide positive ROI currently.
Radian6 Meltwater Buzz UberVU Vocus
3
Support staff and Marketing
1
It's just me. Eventually I am going to get my colleague completely pulled in as well to free up some of my time.
  • This gives us the ability to monitor not only our brand but even competitor data across the internet. This isn't only social posts but including blogs/print/news where our queries are mentioned.
I am still on the fence on what we will do when it's time to renew.
We were just using TweetDeck, Facebook, Twitter and Google Alerts to try and track our own brand mentions but weren't coming back with enough data.
  • Vendor implemented
  • Implemented in-house
It is a SaaS product so there really wasn't much implementation. I had to go in and make a few connections to accounts we have in the social world.
The implementation was pretty easy.
  • Self-taught
It was too difficult but it would have been nice to have our account manager give us a better this is how you do it method. I know when I saw the demo from the sales rep I wasn't able to retain everything he showed me.
I didn't find my account manager too keen on helping me. I had to do majority of the research all on my own.
No
You get an account manager to help you stand up your environment.
It is a pretty easy product to pick up and run with. Though the queries and tags you use to monitor can be tricky at times and require you to think your ultimate goal of what you want to achieve.
I haven't noticed an issue of this being at all.
This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
  • Salesforce.com
I am able to view the product from within my Salesforce.com login, I had to install their custom application which created a few custom fields throughout the system. Along with create some workflow rules.
  • None at the moment.
N/A
We were able to negotiate a lower cost per year one and no automatic renew. It's like any other sales contract everything can be negotiated down.
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