SCOM Reviews

93 Ratings
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Score 7.6 out of 100

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Anonymous | TrustRadius Reviewer
March 13, 2020

SCOM a good but dying product.

Score 6 out of 10
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Pros and Cons

  • Windows Server monitoring
  • SQL
  • AD
  • Not much development. Seems like MS is not developing it anymore.
  • Not so good with Linux.
  • Hard to use with Azure.
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Anonymous | TrustRadius Reviewer
January 24, 2020

Exceptional enterprise management software for Windows OS!

Score 8 out of 10
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Pros and Cons

  • Release cadence of updates integrates well with our update process policy.
  • Performance monitoring of websites created with various SharePoint versions.
  • Support for monitoring of Linux OS is not mature enough.
  • Importing extended management packs is quite cumbersome.
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Anonymous | TrustRadius Reviewer
December 11, 2019

System Center Review

Score 9 out of 10
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Pros and Cons

  • Alerts.
  • Integrates nicely with other Microsoft products.
  • Some functions take time to process.
  • Pricey for small business platforms.
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Anonymous | TrustRadius Reviewer
November 05, 2019

Good product to monitor your Microsoft landscape

Score 7 out of 10
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Pros and Cons

  • Customization option for monitoring are plenty, creating your own monitors.
  • Integrates nicely with other Microsoft products.
  • Steep learning curve.
  • You can make a mess of your implementation too easily. Keep to best practices and get to know the product!
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Anonymous | TrustRadius Reviewer
June 06, 2019

SCOM offers a good monitoring solution for Microsoft environments

Score 6 out of 10
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Pros and Cons

  • Provides basic notifications for standard IT performance indicators
  • Highly extensible with multiple visualization and functionality tools
  • Integrates well with the Microsoft ecosystem
  • Installation and basic functionality is complex to setup
  • Basic agents still don't work with all UNIX/Linux flavors
  • Out of the box visualization inadequate for larger installations
  • Significant cost involved to upgrade visualization and functionality for other platofrms.
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Anonymous | TrustRadius Reviewer
September 21, 2019

Lightweight and helpful product

Score 8 out of 10
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Pros and Cons

  • Configuring the applications or software.
  • After you setup an application or software it helps you to monitor the losses.
  • It helps you in troubleshooting also.
  • Its real-time status updates are a bit slow.
  • Some functions take time to process.
  • Other features are good there's nothing much that I've detected anymore on the basis.
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Joe Spradlin | TrustRadius Reviewer
April 18, 2019

Microsoft Systems Center Operation Manager, pricey & powerful

Score 10 out of 10
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Pros and Cons

  • Allows us to visualize our systems in a single interface and see the status of health as well as relevant performance metrics.
  • A flexible and powerful interface with active alerting covering domain controllers, SQL servers, etc...
  • Allows you to customize your views and workspaces for specific tasks and needs.
  • Reporting is powerful and flexible.
  • Pricey for small business platforms
  • Setup and configuration are not intuitive for "unseasoned" IT professionals.
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Nishant Arora | TrustRadius Reviewer
April 03, 2019

SCOM - A complete suite of solutions for supporting an Infrastructure's complex issues

Score 8 out of 10
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Pros and Cons

  • It provides active monitoring of the resources on which a SCOM agent is configured.
  • Easy to understand performance graphs of resources.
  • It is quite handy to use ping and remote compute commands from the SCOM console.
  • The overall console is slow and takes a lot of time to refresh.
  • The graphical presentation of performance parameters of resources lags customization.
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Adam Litvack | TrustRadius Reviewer
March 27, 2019

Great product

Score 9 out of 10
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Pros and Cons

  • System wide updates
  • Management of all servers
  • Remote user management
  • At times it can be sluggish
  • Crashes do not occur often but do happen several times a month, and sometimes must be manually restarted if nonresponsive.
  • Remote desktops can become unresponsive although, perhaps, not SCOM directly.
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Anonymous | TrustRadius Reviewer
May 10, 2019

Is SCOM fit for your monitoring requirements ?

Score 3 out of 10
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Pros and Cons

  • Pick real-time health data from a large number of systems through their agent services installed on those remote systems.
  • Have the ability to directly create an incident in snow with its SCOM-SNOW Integration pack.
  • Have the capability to design activities to perform actions on apps or infrastructure components directly from SCOM Dashboard.
  • SCOM desktop dashboard is legacy now and no where stands in front of other monitoring tools in the market
  • SCOM web dashboard although have a better UI but is not reliable enough as compared to desktop version
  • Nowadays AI and Machine learning are the major game changer when we talk about the event monitoring tools which is missing in SCOM.
  • With growing popularity of Azure, Microsoft must have shifted their focus from SCOM monitoring console to Azure monitoring tools which is why it will most likely not see any major upgrades in future.
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Anonymous | TrustRadius Reviewer
March 23, 2019

SCOM Monitors Everything

Score 9 out of 10
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Pros and Cons

  • We use it with network devices. It detects and alerts us when there is an IP conflict.
  • It detects and alerts us when space is low on storage at the logical or physical level.
  • It detects and alerts us when critical services have failed and we have created workflows to auto-resolve problems in a very systematic way.
  • Microsoft needs to do a better job when it comes to wizards and configuring management packs.
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Andrey Perepelitsyn | TrustRadius Reviewer
February 01, 2018

Great monitoring extension for your System Center

Score 7 out of 10
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Pros and Cons

  • Windows Server monitoring
  • SQL Server monitoring
  • Integration with Operation Management Suite
  • Linux monitoring could be better
  • Possibility for agentless monitoring could be helpful in some cases, but it has a lot of limitation in SCOM
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Fabrizio Volpe | TrustRadius Reviewer
August 18, 2017

System Center Operation Manager in a Medium Sized Company, a review

Score 8 out of 10
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Pros and Cons

  • SCOM does excellent work in monitoring Microsoft Operating Systems and back-end solutions like Exchange and SQL Server. The information gathered is useful and the (free) management packs add in-depth counters and monitoring data.
  • Agent deployment and updating, that with other solutions can be a complex task, is usually easy to perform. Also for endpoints that are in an external network or DMZ, a certificate based approach allows to get the result without requiring too high of a configuration effort.
  • The product is also able to manage non-Microsoft platform and devices. The list of Management Packs is really long and covers many of the main players in the IT industry.
  • SCOM requires a lot of fine tuning to be really usable, especially from an alerting point of view. The default thresholds are meant to be good for a generic scenario, but each IT department has to spend time in calibrating them on their specific needs.
  • The most recent rollup updates have improved SCOM from all the points of view. Using it some time ago was not easy, due to a series of limitations and flaws (often I have seen agents going in "unknown state" with no motivation, just for example). I think that some companies have now a negative perception of Operations Manager due to this not so brilliant past.
  • From a security point of view, SCOM requires some specific configurations. The required rules and permissions on firewalls, specifically, are something that usually requires some conversation and clarification with the network and security managers.
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Rogee Fedeleon | TrustRadius Reviewer
February 26, 2016

SCOM 2012 Review from a sort of smart guy.

Score 7 out of 10
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Pros and Cons

  • SCOM in conjunction with SA Vision Live Maps makes it easy to create a visual dashboard of you environment. You can create hierarchical maps to represent your entire environment to a geographical scale and drill down when a problem arises.
  • If you have an application that can send messages to an event log, you can easily create monitors and rules for specific errors that you care about and send those alerts as e-mails.
  • SCOM is both agent and agentless so you have the option to get better monitoring by installing an agent. We have had few issues of a SCOM agent on a server.
  • You need to stay on top of SCOM because you can easily bog down your performance if you are not constantly addressing problematic alerts, or a bad management pack.
  • Network monitoring is there but compared to other SCOM plugins like Jalasoft, the Microsoft implementation is lacking. Jalasoft seems more straight forward and easier to implement.
  • When your SCOM environment slows down you will need to open a Microsoft call and depending who you get, it can take weeks to address an issue. We currently have some issues that have been open for more than a month.
  • SNMP monitoring is also not straight forward and you can't import MIBs.
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Brody Kilpatrick | TrustRadius Reviewer
October 28, 2015

Operations Manager from a System Center Expert

Score 9 out of 10
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Pros and Cons

  • Windows OS Monitoring - Out of the box, System Center Operations Manager does a wonderful job of monitoring Windows Operating System health, performance and configuration. It provides detailed reports and the data required to quickly make technical decisions.
  • Community - The System Center Operations Manager community is huge. It is rare that we need to purchase a third party application to use along with System Center Operations Manager. Because System Center Operations Manager has been around for quite a while, many experts in the community are available for writing and sharing advanced management packs and monitoring strategies.
  • Flexibility - System Center Operations Manager provides the flexibility to perform any monitoring that has ever been requested of me. While the product is simple in its native form, it can be expanded with the authoring tool, add-ons, and visual studio authoring extensions.
  • Network Monitoring - System Center Operations Manager provides network monitoring, but it is relatively new, clunky, and feature-poor. It is improving, but if you need to do advanced network monitoring, use a dedicated product.
  • Consoles - System Center Operations Manager has two consoles - the web console and the desktop console. Both can be slow at times, even with a healthy back end. It has never been a huge problem, but when you are moving quickly, you can sometimes be caught up waiting a couple of seconds here or there.
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Roman Yuferev | TrustRadius Reviewer
October 30, 2015

Best centralized monitoring platform!

Score 8 out of 10
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Pros and Cons

  • Microsoft workloads monitoring: SQL Server, Windows Server, Exchange and other Microsoft products.
  • Data Visualization. With the custom dashboard capabilities, available in SCOM 2012 we can create advanced UI in SCOM console. One of the best examples there - SQL Server Monitoring Management Pack.
  • Extensibility. This is very important feature, which allows end-users to add their custom monitoring scenarios using Powershell.
  • Network monitoring. That is definitely not the strongest area of SCOM. Major competitors already doing it much better
  • Performance and resource usage. First-time users can be very confused by the latency and resource consumption by console and server components
  • New features. Last years SCOM couldn't demonstrate enough new features in new releases. I wish it has more.
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Murad Akram | TrustRadius Reviewer
October 30, 2015

SCOM or not to SCOM

Score 9 out of 10
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Pros and Cons

  • Monitoring availability and performance of Windows Platform.
  • Ability to set up alerts based on various and multiple conditions and situations.
  • Performance trending and reporting.
  • Its ability to identify what's happening within our .NET code via APM module.
  • Upgrading and patching SCOM is always complicated and challenging, it can be improved.
  • Console (thick client and web) performance need some attention, many of my SCOM users still won't log in and use the product because they hate the way it performs.
  • 2012 R2 version is still lacking basic features like scheduled maintenance mode, although PowerShell scripts and third party tools can be used to achieve this, but I think any monitoring tool should have this ability out of the box.
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Anonymous | TrustRadius Reviewer
January 18, 2018

SCOM is the Bomb!

Score 8 out of 10
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Pros and Cons

  • The Health Explorer within SCOM is one of the more impressive features. How a system framework is monitored and when something goes wrong, it rolls up to the top level object and alerts the user. If there is a critical issue or warning, it rolls up to the system as a whole and the system will appear critical. You can use the Health Explorer to drill down and find the particular monitor that is in the critical state. From there you can see the details and where the problem lies. Whether it's from the event logs on the server or a performance threshold that has been triggered, you get all the information you need to troubleshoot quickly. When the issue is fixed, the overall system shows as healthy, again.
  • When troubleshooting issues found through SCOM, you can add details to your company knowledge base within SCOM and tie that knowledge article to a particular monitor, which in turn adds the knowledge article to the alert that monitor eventually triggers. So, not only do you get some great, built-in troubleshooting information from the product you're monitoring, you also can build an additional company KB and that information will be right in the alert the next time that particular issue occurs. This makes troubleshooting infinitely quicker.
  • The Management Packs that are applied to SCOM are what got us interested in using SCOM in the first place. We have a TFS Management Pack and a SQL Server management pack that we use. You can build custom Management Packs from scratch with SCOM, but having the framework in place for the systems we want to monitor out of the box, is a huge plus! Any customizations we want to do can be done on top of the Management Pack designed for the target system.
  • One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
  • SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
  • The OOB SCOM reports are a bit clunky and feel outdated.
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Anonymous | TrustRadius Reviewer
December 01, 2017

For Large Windows Enterprises with Resources there is No Better Asset Management Tool

Score 8 out of 10
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Pros and Cons

  • SCOM can manage Windows OS systems from desktops to servers very well.
  • SCOM is platform agnostic in that we manage physical and virtual machines with no differentiation.
  • SCOM can quickly deploy emergency security patches and the best part is it can provide detailed results of success and failure rate of patch deployment.
  • SCOM to increase performance and more robust high availability.
  • Simplify dependent components (supporting servers and database).
  • Better management interface and more robust roles setup for multiple IT support groups with detailed auditing enabled.
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Anonymous | TrustRadius Reviewer
February 25, 2016

SCOM - Bigger than the sum of its parts

Score 7 out of 10
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Pros and Cons

  • Centralised Reporting of Alerts/Warnings/Performance metrics - good when trying to provide an enterprise solution that all teams can use.
  • Management packs can be installed for other products e.g. SQL Server and I believe some third party applications
  • Can setup thresholds for alerts so you receive a warning before you receive a critical alert so you have time to avoid a system outage/issue
  • Alerts can be sent via email or can use text service and we hook that into an automated phone system that will contact out of hours support and read the message for critical alerts.
  • Can customise dashboards - we paid for consultancy to create a RAG (Red amber Green) dashboard for our 3 SQL environments (DEV/PROD/DR) for a quick one stop heads up for any issues.
  • It is a monster of a system and really needs a person managing the system full time
  • Options are a bit clunky especially when you need to set overrides.
  • Takes a lot of time and effort to setup alerts as you want them, don't rely on the out of the box options you need to invest time into the system to get what you want out of it.
  • Make sure you size the underlying database server/s correctly (Microsoft provide a tool to calculate based on number of objects you plan to collect data on), it is a datawarehouse underneath after all.
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Feature Scorecard Summary

Application monitoring (19)
7.7
Database monitoring (21)
7.6
Threshold alerts (21)
8.1
Predictive capabilities (18)
6.9
Application performance management console (18)
6.6
Collaboration tools (17)
5.4
Out-of-the box templates to monitor applications (19)
7.3
Application dependency mapping and thresholding (17)
6.6
Virtualization monitoring (18)
7.4
Server availability and performance monitoring (20)
8.4
Server usage monitoring and capacity forecasting (20)
8.1
IT Asset Discovery (17)
7.8

About SCOM

Microsoft's System Center Operations Manager (SCOM) is a monitoring and application performance management option. It supports both datacenter and cloud-based systems monitoring, and can recommend possible root causes or corrective actions when impactful thresholds are crossed on the monitored environment. SCOM also features adjustable thresholds for alerts, as well as a variety of prebuilt monitoring integrators with additional third-party integrators available.

SCOM Technical Details

Operating Systems: Unspecified
Mobile Application:No