Good but could be great with advanced reporting
We have Talkdesk as our main phone provider for our Customer Contact Center. We have this integrated with SFDC.
Starting at $85 per month per user
View PricingOverview
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Recent Reviews
Awards
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Popular Features
- Recording (405)9.393%
- Warm transfer (391)8.989%
- Historical reporting (387)8.585%
- Agent dashboard (415)8.484%
Reviewer Pros & Cons
Video Reviews
1 video
Talkdesk Impresses with Stability and Functionality. One User's Story
02:37
Pricing
CX Cloud Essentials
$85
Cloud
per month per user
CX Cloud Elevate
$115
Cloud
per month per user
CX Cloud Elite
$145
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.talkdesk.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $85 per month per user
Product Demos
Automatic Summary Demo | Talkdesk
www.talkdesk.com
Proactive Outbound Engagement Demo | Talkdesk
www.talkdesk.com
AI Customer Self-Service Demo | Talkdesk
www.talkdesk.com
Coaching Performance Development Demo | Talkdesk
www.talkdesk.com
AI Workforce Management Demo | Talkdesk
www.talkdesk.com
Omnichannel Agent Experience Demo | Talkdesk
www.talkdesk.com
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Talkdesk?
Talkdesk® is a global cloud contact center provider for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way and is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel and drive higher customer satisfaction, cost savings, and profitability. Talkdesk boasts over 1,800 customers in 100 different countries, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk.
Talkdesk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Talkdesk Integrations
Talkdesk Competitors
Talkdesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Talkdesk starts at $85.
Reviewers rate Recording highest, with a score of 9.3.
The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(602)Attribute Ratings
Reviews
(126-150 of 308)Companies can't remove reviews or game the system. Here's why
November 03, 2021
Mediocre Experience, High-Priced Contact Center
- Sangoma Asterisk and formerly from Digium
Ok [in my experience,] Talkdesk has had numerous outages and technical issues throughout the 6 years we have been on board with them. [In my opinion,] they are slow to resolve issues and support requests and refer you to the knowledge base way too much, instead of just resolving the issue expediently.
November 03, 2021
Talkdesk Full Review
November 03, 2021
If you must call your customers, this is a no-brainer choice
Talkdesk has a cleaner interface than Zendesk Talk and provides better usability, all the menus and options are easily reachable from the main screen and you don't need to navigate too much to find what you need.
September 03, 2021
Cloud-based telephony at its best!
- NICE CXone (formerly NICE inContact)
Talkdesk is a strong alternative as compared to other cloud-based platforms, especially for an operation more focused on a plug-and-play solution that offers more advanced features while still being easy to use and understand for new customers.
August 21, 2021
Talkdesk: Easy to use VoIP solution
Talkdesk really seems focused on delivering cutting-edge features for the modern call center. Talkdesk is constantly releasing new features that are both valuable and time-saving. It has been great watching the platform grow over the last few years. We cannot wait to see what new features Talkdesk plans to release.
August 20, 2021
Talkdesk - One Less Thing to Worry About
- Five9
Talkdesk solved an issue we were experiencing with our prior provider, that was predominantly related to uptime and technical issues. The technical support issues with our prior provider were severe enough that we had to contract an outside technical support firm on retainer to be available to assist with agent issues. Prior to retaining that firm, our supervisors and agents were spending an inordinate amount of time troubleshooting agent issues without sufficient guidance.
August 20, 2021
Talkdesk is the best online phone system we have used.
- Grasshopper and Olark
Talkdesk is much better than the old phone systems we were using. We will definitely continue to use them for their great platform and customer service.
August 20, 2021
Talkdesk: A Solid and Scalable Telephony Solution
Talkdesk is more robust than RingCentral and provides a scalability and customizability that is superior.
August 20, 2021
Highly recommend the switch to Talkdesk
Talkdesk is light years ahead of our old CMS system. They were not cloud-based and we had connectivity issues continually.
August 17, 2021
Pleasantly surprised, exceeds expectations, and sets the bar for business communications
- Talkdesk, Vonage Business Communications and Avaya OneCloud UCaaS
Talkdesk blows any previous dialer out of the water on user friendliness and capabilities.
August 17, 2021
The best platform for your business
I've only used Talkdesk.
August 16, 2021
Talkdesk is user friendly
Zendesk has several reports and metrics that can be utilized, but you need help figuring out how to implement them. Talkdesk makes the information easy to find and use without a lot of extra steps.
August 16, 2021
User-Friendly Product!
I have not evaluated any other product that is compatible to Talkdesk.
August 07, 2021
Talkdesk- Makes business easy
- Zendesk Chat (formerly Zopim)
We are using Zendesk Chat to connect to our overseas partners. Using Zendesk Chat requires VPN and other settings to connect. However, Talkdesk is quite easy and only requires an internet connection.
August 03, 2021
Talkdesk is great for Call Centers
Talkdesk is the only call platform I have experience with.
July 29, 2021
Will recommend Talkdesk
- Zendesk Chat (formerly Zopim)
Talkdesk is much easier to use [than Zendesk].
July 29, 2021
Talkdesk has you covered
Talkdesk is a bit easier to use and it had the HIPAA and security features we needed in order to support our customers according to our agreements. We liked Zendesk but we couldn't reach an agreement. [Additionally,] Talkdesk is easier to use.
July 29, 2021
Talkdesk: Easy way to connect
Since I have no other frame of reference for comparing it. I find Talkdesk is very easy to use and easy to help train others how to use. It is a pretty simple program that is easy to pick.
We were using RingCentral before making the switch. RingCentral works fine for a call center type of environment but didn't offer much in regards to setting up an actual call flow that would ring the agent who's been available the longest. It was more of a "ring everyone and whoever gets it, gets it" kind of setup.
They are incredibly similar, but I believe that if Talkdesk gets ticket integration that it would far surpass Zendesk.
July 27, 2021
Overall Pretty Good
Not quite as user-friendly as Zendesk Talk but only because Zendesk makes it easier to integrate their own product line.
I cannot recall the system we used for a previous employer but Talkdesk is more user-friendly and has more functionalities and a more detailed reporting structure.
July 21, 2021
Come Talkdesk to Me!
Gong gives alot more insight into individual team members conversations while tracking specific mentions of keywords that help our business thrive.
- Five9 and NICE CXone (formerly NICE inContact)
Talkdesk was a lot cheaper than all of the alternatives and the level of features that they provided combined with the time it would take to go live made it an easy choice to choose Talkdesk over the heavier competitors.
June 25, 2021
Working with Talkdesk for a year and a half now...
Talkdesk is easier to manage and has a major advantage that is a native connection with our future CRM (Salesforce) solution. The fact that our agents are VPN and extra software free is also an advantage. They just need Google Chrome to start working on their personal or corporate computer. Right now we're going through some improvements in our solution to match our needs, and it's been a tough but rewarding path with mutual learning.