Good but could be great with advanced reporting
We have Talkdesk as our main phone provider for our Customer Contact Center. We have this integrated with SFDC.
Starting at $85 per month per user
View PricingOverview
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Recording (405)9.393%
- Warm transfer (391)8.989%
- Historical reporting (387)8.585%
- Agent dashboard (415)8.484%
Reviewer Pros & Cons
Video Reviews
1 video
Talkdesk Impresses with Stability and Functionality. One User's Story
02:37
Pricing
CX Cloud Essentials
$85
Cloud
per month per user
CX Cloud Elevate
$115
Cloud
per month per user
CX Cloud Elite
$145
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.talkdesk.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $85 per month per user
Product Demos
Automatic Summary Demo | Talkdesk
www.talkdesk.com
Proactive Outbound Engagement Demo | Talkdesk
www.talkdesk.com
AI Customer Self-Service Demo | Talkdesk
www.talkdesk.com
Coaching Performance Development Demo | Talkdesk
www.talkdesk.com
AI Workforce Management Demo | Talkdesk
www.talkdesk.com
Omnichannel Agent Experience Demo | Talkdesk
www.talkdesk.com
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Talkdesk?
Talkdesk® is a global cloud contact center provider for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way and is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel and drive higher customer satisfaction, cost savings, and profitability. Talkdesk boasts over 1,800 customers in 100 different countries, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk.
Talkdesk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Talkdesk Integrations
Talkdesk Competitors
Talkdesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Talkdesk starts at $85.
Reviewers rate Recording highest, with a score of 9.3.
The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(602)Attribute Ratings
Reviews
(26-50 of 308)Companies can't remove reviews or game the system. Here's why
July 19, 2023
Simple to use yet powerful solution
- Skype for Business (formerly Lync)
It's a cheap solution, but doesn't have any implementations or solutions for a multiple departments and people organisations.
July 18, 2023
TalkDesk has proven to be a great tool
- Five9
We looked at a few different products and narrowed it down to TalkDesk and Five9. After a closer review of what both had to offer, we made the decision to go with TalkDesk. I'm glad we did.
July 18, 2023
Great experience!
I was not part of the decision making of selecting Talkdesk, but I can say that it is a better service because it covers a lot more needs than the previous one. While Talkdesk works as a flow in its base, the previous software did not and it felt more individual.
July 18, 2023
Talkdesk Appreciation
Talkdesk is better because of the user friendly interface.
July 18, 2023
Awesome tool for call centers!
At the place I used to work before, we used Avaya One-X as our softphone software for the same purpose, call center. I like Talkdesk more because it lets you use whatever headset you want, it can be a 3.5mm jack, a USB headset, Bluetooth, even the speakers and the microphone of the laptop. However, Avaya only lets you use an Avaya hard phone or a USB headset. Nothing else. So I really appreciate the options that Talkdesk provides.
July 18, 2023
Easy to install and use immediately
It was a great dialer system that allowed multiple calls until someone picked up, it was real easy to use as well
July 18, 2023
Ease and effectiveness!
Talkdesk is so effective at real-time data and is hassle-free. It helps Companies and agents alike to reach their goals. It's a great software to use in businesses and large centers worldwide. There are other software out there that performs but Talkdesk is known for their ease and effectiveness.
January 25, 2023
Talkdesk from the Heart.
Yes! the most exceptional way the Talkdesk has ever done was to ease to control of the issue and also to ease the navigation and the process regarding the support for the customer and connection with the agents within the group; it is also good to have a record of the call that Talkdesk offers.
January 24, 2023
Talkdesk helps keep our SMB competitive
We used to use Digium to digitally manage our calls. The web interface for its admin system was pretty stiff and did not allow for much customization or shared access. In these regards Talkdesk excels past our old system. Comparatively Talkdesk has been a delight to work with and adjust as needed.
January 19, 2023
A must-have
it is imcomparably better
January 18, 2023
Talkdesk user review
I have used no otther products
January 18, 2023
TalkDesk saved our customer service reviews!!
We had a lot of missing calls, misdirected ones, and usually a poor service perceived by our customers because of that
January 18, 2023
Easy "Off The Shelf" Solution
- NICE CXone, Avaya Cloud Office and Five9
Talkdesk doesn't require code writing and/or programing. It's a super easy "off the shelf" solution. Agents also find their interface super easy to understand.
December 30, 2022
Talkdesk is making its way
- Zendesk Chat and Textline
Talkdesk provides the voice option which we need to run our business. Talkdesk also has the metric-producing reports we need so that we coach our agents accordingly. They provide excellent support for their programs when there are errors they are able to address immediately. Just seeing the growth and how they listen to the customers and implement the ideas that we put in says a lot and is great.
November 16, 2022
Best App Ever
There is nothing to compare Talkdesk for now as Talkdesk is the only tool that we have tried using since all of us need to work from home. I have nothing but good words for Talkdesk, and If I were given a company of my own, I would definitely take Talkdesk and put it on my priority list.
November 16, 2022
Easily accessible
Recordings are always available. It has been a savior. I have used secondline and there was no recording available in secondline. I have also used Exotel and Zendesk. My best experience was with Talkdesk because the platform is easy to use and understand. Also, Exotel and Zendesk require a system and mobile together; however, Talkdesk can be used on either one.
October 26, 2022
Talkdesk change my life.
- Avaya Cloud Office and (EOL) Cisco Cloudcenter
I did not select.
October 17, 2022
Not sure you can trust Talkdesk
Score 6 out of 10
Vetted Review
Verified User
- Verint Community (Telligent) and Avaya Cloud Office
Verint has WAY better visual representation of real-time and historical activity. Managing real-time queue adjustments is also much simpler in Verint I really liked being able to see my agents' phone activity in real-time and also historically. This really helps when attempting to calculate productivity for the day so I wish there were a view for this in TalkDesk
- Five9
I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.
October 12, 2022
Best in class product with a robust API.
- Dialpad Contact Center, Five9 and Twilio
We switched to Talkdesk because Dialpad could not handle the scale of our company. We were most impressed with Talkdesk compared to other companies because of how modern their product line was, how quickly they iterate on products, and because they had the best API on the market.
October 12, 2022
Talking Talkdesk
I must say that there is no comparison between the two.
October 07, 2022
Does what it needs to do!
- Five9, Avaya Cloud Office and Amazon Connect
I would still prefer Five9 over Talkdesk but I am quite comfortable with Talkdesk.
October 07, 2022
Flexible tool for great customer service
it's easier to use, allows for greater scalability, and provides integration with our current CRM
October 06, 2022
TalkDesk is all rounder for a calling solution for us
