Good but could be great with advanced reporting
We have Talkdesk as our main phone provider for our Customer Contact Center. We have this integrated with SFDC.
Starting at $85 per month per user
View PricingOverview
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Recording (405)9.393%
- Warm transfer (391)8.989%
- Historical reporting (387)8.585%
- Agent dashboard (415)8.484%
Reviewer Pros & Cons
Video Reviews
1 video
Talkdesk Impresses with Stability and Functionality. One User's Story
02:37
Pricing
CX Cloud Essentials
$85
Cloud
per month per user
CX Cloud Elevate
$115
Cloud
per month per user
CX Cloud Elite
$145
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.talkdesk.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $85 per month per user
Product Demos
Automatic Summary Demo | Talkdesk
www.talkdesk.com
Proactive Outbound Engagement Demo | Talkdesk
www.talkdesk.com
AI Customer Self-Service Demo | Talkdesk
www.talkdesk.com
Coaching Performance Development Demo | Talkdesk
www.talkdesk.com
AI Workforce Management Demo | Talkdesk
www.talkdesk.com
Omnichannel Agent Experience Demo | Talkdesk
www.talkdesk.com
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Talkdesk?
Talkdesk® is a global cloud contact center provider for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way and is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel and drive higher customer satisfaction, cost savings, and profitability. Talkdesk boasts over 1,800 customers in 100 different countries, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk.
Talkdesk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Talkdesk Integrations
Talkdesk Competitors
Talkdesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Talkdesk starts at $85.
Reviewers rate Recording highest, with a score of 9.3.
The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(602)Attribute Ratings
Reviews
(76-100 of 308)Companies can't remove reviews or game the system. Here's why
December 25, 2021
TalkDesk review
As stated prior, I had no visibility on the selection of using TalkDesk. It was already a system in place when beginning this role.
November 30, 2021
Talkdesk Review
Talkdesk works well and is the current platform used at my place of work.
November 30, 2021
Talkdesk is wonderful and easy to use!
November 29, 2021
Talkdesk is the go to for communication efficiency!
- Stella Connect and by Medallia
I have used Stella Connect in the past and found that honestly, TalkDesk has definitely worked better for me overall. TalkDesk has so many more features and important aspects to it that make it the app to go to. Honestly, the customer support, efficiency, and simplicity of the app make day-to-day use so delightful!
November 29, 2021
Best App for International calling
November 29, 2021
Paulina Thrasher-Review
I wasn't a part of the decision to choose Talkdesk so i'm not sure
November 29, 2021
Talk Desk Review.
November 28, 2021
Talk Desk perfectionist
November 27, 2021
Talkdesk all the way !
Talkdesk falls under a much premium category and is almost bot comparable to the other
November 23, 2021
Team Lead Review
- Google Hangouts (Classic) and monday.com
Talkdesk was just way more user-friendly than these competitors. [This is] ironic because these companies advertise being the most user-friendly. It took a while to make our company-wide selection and as someone who normally prefers Google products, I was not expecting to like Talkdesk as much as I ended up liking it.
November 23, 2021
Simple man honest opinion
- Skype and Google Hangouts (Classic)
These programs were similar but different from Talkdesk. At first, I did not think I would like Talkdesk. Talkdesk took a while to get used to, however, once you get used to it, it can be very helpful. I originally thought I liked Google products more, however, Talkdesk is now our preferred system of choice.
November 22, 2021
My part of experience with Talkdesk
November 22, 2021
TalkDesk Review
November 21, 2021
BEST DIALLER USED EVER!!!
November 20, 2021
More Features for our Future!
Score 9 out of 10
Vetted Review
Verified User
- Cisco Finesse and LivePerson Conversation Cloud (LiveEngage)
Talkdesk has a more comprehensive reporting and way of collecting jobs in one place. We don't need to use multiple tools as Talkdesk is our one place to go! Unlike other tools wherein they only have a specific line of business to offer, Talkdesk is the other way around. You can already have this for customer's calls, email, chat.. and that's for inbound and outbound.
November 20, 2021
If you are looking for the ability to control your own phone system - then Talkdesk is for you.
- TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) and Cisco Finesse
I prefer Talkdesk as it allows us to be more agile in responding to rapidly changing aspects of our industry. While you can get the basics from any of these the ability to pivot and quickly update and control our own setup without waiting for others to do it for us is so valuable.
November 19, 2021
Talkdesk has been the perfect fit for us!
No comparison in my opinion. The user interface, support, and integration capabilities of Talkdesk are superior to RingCentral.
November 19, 2021
The good, the bad, and the ugly
Im not sure exactly why the company chose it.
November 19, 2021
Declare Talk desk , a synonym of best software
It is not we the employees who decide what software to use but ever since Talkdesk has been introduced by our organization to the employees working in the international markets, talk desk has proved to be a value-added advantage with it’s better performance in terms of quality service it delivers making it the best implementation choice made by our organization so far
November 19, 2021
Talkdesk is that you
Talkdesk stacks up against any app I have ever used because there is no amount of traffic that Talkdesk cannot handle. Talkdesk has always come out on top and can't wait to continue to use this app and watch it grow and blossom into something even better. This site will always be my number 1 go to
November 18, 2021
TD the best!
November 17, 2021
Review of Talkdesk 2021
November 17, 2021
Best calling app for Abraod
Zendesk is integrated with Talkdesk for better performance and good use.
We looked at lots of other tools, Aircall seems like they didn't have the infrastructure and I believe they were based in France so there may have been a language barrier there. Vonage seemed to be expensive and be all about the showy marketing rather than the core product. From what I read Talkdesk were pouring money into R&D to improve their product so we went with them
November 17, 2021
ONE OF THE BEST TOOL IN THE MARKET, JUST AWESOME!!!
There is no comparison of the above-mentioned products as they are nowhere near the features that Talkdesk provides. Talkdesk has a unique UI which is very helpful and is easy to use. There are no random disconnects and voice clarity is exceptional as compared to the other products mentioned here.