Good but could be great with advanced reporting
We have Talkdesk as our main phone provider for our Customer Contact Center. We have this integrated with SFDC.
Starting at $85 per month per user
View PricingOverview
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Recent Reviews
Awards
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Popular Features
- Recording (405)9.393%
- Warm transfer (391)8.989%
- Historical reporting (387)8.585%
- Agent dashboard (415)8.484%
Reviewer Pros & Cons
Video Reviews
1 video
Talkdesk Impresses with Stability and Functionality. One User's Story
02:37
Pricing
CX Cloud Essentials
$85
Cloud
per month per user
CX Cloud Elevate
$115
Cloud
per month per user
CX Cloud Elite
$145
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.talkdesk.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $85 per month per user
Product Demos
Automatic Summary Demo | Talkdesk
www.talkdesk.com
Proactive Outbound Engagement Demo | Talkdesk
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AI Customer Self-Service Demo | Talkdesk
www.talkdesk.com
Coaching Performance Development Demo | Talkdesk
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AI Workforce Management Demo | Talkdesk
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Omnichannel Agent Experience Demo | Talkdesk
www.talkdesk.com
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Talkdesk?
Talkdesk® is a global cloud contact center provider for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way and is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel and drive higher customer satisfaction, cost savings, and profitability. Talkdesk boasts over 1,800 customers in 100 different countries, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk.
Talkdesk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Talkdesk Integrations
Talkdesk Competitors
Talkdesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Talkdesk starts at $85.
Reviewers rate Recording highest, with a score of 9.3.
The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(602)Attribute Ratings
Reviews
(151-175 of 446)Companies can't remove reviews or game the system. Here's why
November 11, 2021
Salesforce Administrator reviews Talkdesk
We have been in implementation for the last five months. [We are] currently testing with outbound calls only. We are targeting a soft go-live with incoming calls with limited users next week. We are using Talkdesk in our Operations and Sales offices. I am the Salesforce Administrator here at Solar Optimum, and Talkdesk has a Salesforce integration that our implementation partner helped us set up. Right now, we only have two automations to log a call within Salesforce, incoming as well as outgoing, after a disposition is saved. We used a telephony system called Tenfold prior to this, and not many people here liked it very much. We are using Talkdesk to address the business problem of tracking transferred calls and monitoring who is answering or not answering calls.
November 11, 2021
Review For Talkdesk
We use Talkdesk for calling and call monitoring purposes. Its easy to use and is an important tool to monitoring purposes, as most of your employees work remotely, this is the tool that help gauge customer satisfaction, resolution provided, NPS scores. Business decisions are made based on the trends post monitoring calls and helps the organisation grow based on the trends post monitoring
November 11, 2021
Talkdesk review
Talkdesk help us to connect with forigen customers in USA and UK, and help them to resolve their problem and helps us to provide a good customers support to our clints. With the help of talkdesk the customers are also also able to reach us if they have any quarry or any question.
November 11, 2021
Talkdesk not only talks the talk, but walks the walk.
Across the whole organization. We use Talkdesk to make phone calls across the organization as well as to communicate with our reservists in the field and potential clients. It addresses the issue of safe communication and allows for us to utilize multiple phone numbers for each department, which has allowed for a quicker user experience.
November 11, 2021
Great communication solution!
Talkdesk is being used across the organization. In my department, we use it to call clients across the whole world. We also use it to answer questions or be available whenever they want to reach us. In summary, we use it to communicate and engage with our clients, providing excellent customer service.
November 10, 2021
Talkdesk is the bridge, where the gap is nowhere to be found!
Talkdesk is our main tool for our daily communication whether via call, email, or chat service. This had been helping the company not only to assist our customers every day but also to collate reports, analyze data accuracy, and find out opportunities within the company. This also helps us create projects on how we can effectively assist our customers in a more efficient way.
November 10, 2021
Talkdesk is at its best
We use it for call monitoring and managing the queue. We also use this to manage the tasks of the people under our organization. We also use this to send emails, answer chats, and further communicate with our customers that require assistance with any of their inquiries and concerns. We also use this to see challenges and opportunities.
November 09, 2021
Talkdesk is all you need!
We are using Talkdesk to monitor real-time stats of the whole team (inbound/outbound calls, chat, emails), data gathering for workforce usage, call reviews for our quality analysts, live monitoring for voice calls or chats for the team leaders as well as calibrate people when it comes to other things. It makes our lives easier - you can customize the page based on your preference or based on the things that you wanted to monitor. It's our one-stop app for everything that we need to run our center.
November 09, 2021
Talkdesk is the best!
Talkdesk is being used in our daily operation as a contact center. The operations team/department uses the tool to receive and make calls to our clients. With this tool, we are able to help our customers with their issues/concerns, especially placing their online orders. We are also able to record calls for future reference.
November 09, 2021
Talkdesk is a customer service super tool!
Whole organization. Tracking performance goals, ability to listen to calls previously made when issues arise, reporting, etc.
November 08, 2021
Talkdesk is incredibly user friendly and great for productivity tracking and metrics!
Talkdesk is used across the board for our department as the go-to platform for outreach to both prospective and current clients. Talkdesk's integration with Salesforce allows for the easiest possible way to ensure our teams are meeting their daily and weekly metrics for outreach and maintaining communications. Each of our team members to leverage Talkdesk to maintain their own pipelines with thorough and effective tracking and reporting. Without Talkdesk our outreach efforts would be cut substantially and we would by no means be able to maintain the amount of contact we do.
November 08, 2021
Can't talk me out of using Talkdesk
Talkdesk is currently being used by all of our Customer Support team as the main call queue. Thanks to the ease of access and use, setting up new agents is a breeze and reporting couldn't be more accessible, with both options of their built-in reporting tools, as well as quick access to raw data exports to work with on your own. Even though we sell parking hardware, the main selling point of our product is the software that comes with it, along with our marketed 24/7 live support. This is what makes Talkdesk critical to our operation, as no other service has come close to how effective Talkdesk is at supporting this call queue as quickly and easy. Working with this tool makes life much simpler with how it's built, allowing for easy status changes, management and live call queue monitoring. The other solution Talkdesk allows is for call routing to an on-call person for after hours, as we advertise around the clock support. Allowing a manager to set up in advance who will be the on-call person receiving calls after business hours ahead of time, and have it run on a set schedule. Calls can be forwarded directly to an agent's phone, so even if they are away from their computer, they can still answer any calls we may get.
November 03, 2021
User friendly
Talkdesk is used every day, all day, all throughout my organization. It helps keep communication simple and thorough, as well as it allows all individuals to know what is going on at all times. Provides features such as warm transfers, that give the opportunity to let the person on the other end know why you want to transfer.
November 03, 2021
Talkdesk - your one-stop app!
We are using Talkdesk to monitor real-time stats of the whole team (inbound/outbound calls, chat, emails), data gathering for workforce usage, call reviews for our quality analysts, live monitoring for voice calls or chats for the team leaders. It makes our lives easier - you can customize the page based on your preference or based on the things that you wanted to monitor. It's our one-stop app for everything that we need to run our centre.
November 03, 2021
Mediocre Experience, High-Priced Contact Center
Talkdesk is being used by our Technical Support team to support customer requests with issues concerning our software and hardware. Talkdesk takes care of call routing and queuing.
November 03, 2021
Talkdesk Full Review
We are using Talkdesk for inbound Customer Support. We have 2 teams who use it currently and it helps us with call logging, contact creation, CSAT aggregation, and reporting. The system is flexible to adjust and easy to implement. We are very agile in updating our flows, adding and training users, and customizing the experience.
November 03, 2021
We accomplished so much with Talkdesk
We use Talkdesk across most of our customer interacting teams. We use it for inbound and outbound calling. This allows us to route customers to certain departments and even certain teams or reps within that departments with the use of their smart routing. The call routing is one of the most important features we utilize within our company, it's an amazing feature for what we need it to do.
November 03, 2021
If you must call your customers, this is a no-brainer choice
Our base of customers constantly need help on a daily basis, sometimes an email or chat is not enough depending on the complexity of the case, for such cases Talkdesk is the perfect tool to easily communicate with our customers without any delays, the service and call quality are exceptional.
September 14, 2021
Overall - a Great Product that Delivers Solid ROI for our Organization.
Our entire organization uses Talkdesk. It is a great solution as a phone system for a remote work force.
September 04, 2021
Must-have tool in tech support
It's being used by the Support Department. It massively helps us to assist customers around the globe.
September 03, 2021
Talkdesk Review
Our entire business uses Talkdesk as our main source of communication between clients and staff. All of our departments utilize it daily, and the entire organization inside of the office has an account. We set up different lines for our staff members to utilize frequently so that we can get our staff calls answered quicker.
September 03, 2021
Cloud-based telephony at its best!
Talkdesk is currently the telephony provider for our Customer Support team, providing help across six brands. The biggest problem it solves is the time taken to spin up a new phone number. That capability has made launching new products, testing new sites, and handling unexpected issues manageable in a way it wasn't with traditional telephony. The flexibility of being cloud-based can't be overstated.
September 03, 2021
Talkdesk is fab!
Our company uses Talkdesk as the main point of contact for our guests while they are staying with us and during their booking process. With its integration with Salesforce, it makes finding customer profiles very simple, and oftentimes I knew what the customer was reaching out about before I even answered the calls.
August 31, 2021
Talkdesk currently best in class!!
We use Talkdesk in all our offices and service operations around the world, with 10 locations servicing 15 languages across all business units. Our main reason for selecting Talkdesk was the consistency in service across all locations, from China, the US, and Russia. The 24/7 support and a true feeling of a partnership allow us to deliver better service to our customers without worrying about the technical setup of the solution.
August 21, 2021
Talkdesk: Easy to use VoIP solution
We use Talkdesk for our customers' incoming calls to our Customer Support and Sales Departments. Talkdesk allows us to see calls in the queue in real time which has made it possible to adjust our staffing and change our IVR to better support our customers. Talkdesk gave us the ability to really analyze the calls coming in, allowing us to know where the majority of our customers were going within the IVR and how many were dropping off. Having this feature allowed us to modify our IVR to meet our customers' needs.