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tawk.to

tawk.to

Overview

What is tawk.to?

Tawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.

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Recent Reviews

TrustRadius Insights

tawk.to is a versatile and user-friendly live chat software that has garnered praise for its ease of use and ability to be implemented …
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Pricing

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What is tawk.to?

Tawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Pusher: Insert Code - Quick Demo - Add support service Tawk.to code to your store

YouTube

Free live chat Plugin and Code for any Website from tawk.to for WordPress - Intact Abode

YouTube

Tawk.to auto Chat Bot Demo using Triggers.

YouTube
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Product Details

What is tawk.to?

tawk.to Video

Meet Mel, the tawk.to bird. The Money is in the message. Sign up for a free tawk.to account at https://www.tawk.to, add a widget to your website and start messaging your customers.

tawk.to Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(15)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

tawk.to is a versatile and user-friendly live chat software that has garnered praise for its ease of use and ability to be implemented quickly. Users have found it valuable for a variety of use cases, such as real-time chatting and creating FAQ sections to provide efficient support, ultimately saving both time and development costs. The software's ability to capture visitor details for future marketing and convert conversations into tickets has been highly beneficial for customer support teams, allowing them to effectively handle visitor concerns and increase sales. Additionally, tawk.to serves as a contact center tool, enabling organizations to reply promptly to visitor inquiries and enhance overall customer satisfaction. Users have also utilized tawk.to as an offline client, allowing them to handle predefined dialogue flows and interact with online users seamlessly. Moreover, tawk.to acts as a bridge between organizations and customers, facilitating interaction, feedback collection, and geolocation tracking.

The chat feature of tawk.to has proven invaluable for businesses by providing the means to answer customer questions, track web page activity, and seamlessly redirect customers to sales staff when necessary. Startups have found value in using tawk.to's live tracking facility to analyze engagement on specific website pages. Positive results experienced by users include increased sales volume, improved customer experience, and direct communication with clients and website visitors. By providing instant messaging capabilities, lead development tools, and ticketing features, tawk.to offers a lower barrier to entry for visitor engagement compared to other alternatives.

The versatility of tawk.to extends beyond business applications. It has proven effective in connecting with students visiting educational websites and addressing their inquiries promptly. The chat feature has reduced inbound calls by offering an alternative communication channel, allowing multitasking for customer support representatives while improving customer satisfaction. Notably, users who switched from other paid chat services laud tawk.to as a quick and reliable solution without bugs or integration issues.

In summary, tawk.to offers a wide range of applications across various industries, including WordPress websites, e-commerce platforms, and client-facing businesses. Its simplicity, effectiveness, and ability to interact with live users while tracking visitor numbers and locations have been highly regarded. Users appreciate its impact on customer assistance, sales, issue resolution, and contact information collection for future communication. By providing instant communication channels, such as live chat, contact forms, and phone calls, tawk.to helps improve customer support and engagement. It enables businesses to answer visitor questions immediately, reducing the need for email responses and accelerating the purchasing process. Overall, tawk.to proves to be a useful tool for businesses of all sizes, offering features that improve customer support, increase conversions, and drive more sales. Its sleek and unique design ensures faster loading times and facilitates quick context reading for visitors. Many users have integrated tawk.to on their websites to manage live chat support with customers, improving communication and saving costs. The software's high level of automation in customer service processes reduces response times and allows businesses to reach a larger audience. Users can make annotations in each chat, view a timeline of conversations, and even print chat content for further processing.

One notable benefit of tawk.to is its easy setup process and the availability of great features. It also offers top-notch customer support, ensuring that users have the assistance they need when implementing the software. By offering instant communication through live chat, tawk.to prevents website bounces and opens up opportunities for businesses to engage with visitors in real time. Moreover, tawk.to serves as a budget-friendly option for live chat, making it accessible to businesses at any stage of their growth. Its ease of use and simple registration process allow users to quickly get started with providing instant communication for customers browsing their websites.

Overall, tawk.to has been widely used by organizations to improve customer support, increase conversions, and drive more sales. With its wide range of features and seamless integration into websites, it has become a trusted service for online shops, commercial websites, and client-facing businesses. By offering 24x7 live support channels, tawk.to effectively serves customers' needs while helping businesses track website user actions, engage with potential customers, transfer files, and improve their support team capabilities. Whether it's generating leads, resolving product-related inquiries, or providing self-service help through embedded widgets, tawk.to empowers businesses to connect with live users on their websites, convert them into happy customers, and ultimately grow their business.

Value for Money: Many users have stated that Tawk.to provides excellent value for money. They appreciate the fact that it is a free live chat tool and find it to be the best option in terms of cost-effectiveness. Several reviewers have mentioned recommending Tawk.to to others due to its affordability and the quality of service it offers.

Customization Options: Users are impressed with the extensive customization options provided by Tawk.to. They mention that they can easily adjust the look and functionality of the chat tool according to their preferences. This level of customization allows them to create a chat experience that aligns with their brand and enhances customer engagement.

Mobile App Availability: The availability of a mobile app has been highly appreciated by users. They find it convenient as it allows them to respond to inquiries even when they are away from their computers. Being able to communicate with potential customers using their mobile phones gives them flexibility and ensures that they never miss an opportunity for engagement.

Confusing and Blocky User Interface: Some users have found the user interface of the chat tool to be confusing and blocky, making it difficult to handle multiple chats and keep track of them. There are also mentions that the user interface is not up to par with other offerings in the market, with features organized in a confusing manner.

Limited Automation Capabilities: Several users feel that the chat tool lacks possibilities for automation or triggering pre-determined sequences of messages based on visitor responses. They also mention limited automation capabilities and the inability to monitor website visitors in real-time. This has been a drawback for those seeking more advanced automation features.

Lack of Integration with Other Channels: Users express a desire for integration with other channels like WhatsApp, Facebook, and Instagram for easier communication with customers. The absence of such integrations makes it harder for users to streamline their customer support across different platforms.

Users recommend Tawk.to for its easy setup and user-friendly interface, as well as the convenience of the Tawk mobile app. They find it beneficial for hassle-free integration of chat tools into websites, especially for live chat support on Shopify stores. Users suggest trying Tawk.to as a free solution that offers more features than paid options. They also prefer Tawk.to over other paid or trial bots due to its extensive features and low-cost add-ons. However, some users recommend improving the speed of auto-reply in Tawk.to. Overall, Tawk.to is highly effective in handling multiple chats and is recommended for startups, growing organizations, and businesses wanting live chat facilities for customers. Users also suggest involving developers or third-party consultants for seamless integration. The responsive customer service and completeness of the chat solution in its free version make Tawk.to an attractive option, particularly for businesses that cannot afford a paid chat service but still require basic features and simplicity. Users recommend maximizing the benefits of the free tier and using the Tawk app to create the appearance of a larger support team. Trying out the paid version of Tawk.to is also suggested for additional features. Finally, users see the integration of Messenger into Facebook as a potential opportunity, making Tawk.to worth trying as a free option for implementing chatbots on websites, given its multiple agent and site capabilities as well as ticket and offline message functionality.

Reviews

(1-4 of 4)
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Prem Bhatt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We usually recommend tawk.to to clients who need a good chat system for their website. The customization options are fantastic, the implementation is simple, and it's all completely free. We used tawk.to and their beautiful chat popup to successfully double customer conversions on some of our projects. Our clients appreciate the ability to track their website visitors' actions - it is much easier to upsell when you know how the visitors browsed your website, and it is much easier to answer product questions when you know where the visitor is from and which product page they are on right now. Overall, a very useful tool that I highly recommend!
  • Previously, potential customers had to email us with any questions they had, but now they can contact us easily and quickly, which helps us to satisfy them.
  • We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question.
  • The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
  • What I always dislike about any software is the branding that comes along with it.
  • The live chat module is not super noticeable since it's just in small print at the bottom of the chat module.
  • Small errors can occur, causing the extension in the webpage to disappear.
We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question. It provides the extension for free. Furthermore, tawk.to provides tracking solutions for your website, allowing you to see how many visitors visited your site and how long they stayed. You can also see which locations follow your webpage. The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
  • Real-time Monitoring
  • Native Mobile Apps
  • Customizable Widgets
  • Ticketing Built-in
  • 100+ Integrations
  • Real Time Monitoring
  • Intercom
tawk.to offers free basic live chat with no restrictions. I mean, before you go straight to Intercom, try tawk.to first. Sure, other platforms have a better feature set and more customization options, but all of them seem prohibitively expensive for a small business, especially when most aren't even sure if live chat is for them in the first place. tawk.to is a good platform for figuring that out. tawk.to provides me with exactly what I require, with no hassles and plenty of power. There has never been a problem with uptime or service.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have been looking for a live chat software that I could easily use to communicate with customers and I found Tawk.to. A Live chat software that I can use to engage with my visitors and potential customers in real-time. It has features that will allow to monitor customer activity in real-time, share knowledge with team members. It is a great tool to help improve my customer support and get more conversions and sales. Its sleek and unique design makes it load faster and doesn't load on the website. Can able to read context for visitors while typing.
  • Live Chat
  • Knowledge base / Ticket system
  • Internal Communication with team
  • Bot feature. Currently its not available.
  • In-chat email request instead of pre chat form
Tawk.to is a one-stop solution for all live chat support. This service helps you convert more visitors on website into customers by giving them live chat support for their queries. It helps me to engage with customers, engage them in the conversation. It has helped us to get more sales. It helps to understand what customer's requirements.
  • Live chat support with Live typing feature
  • Internal communication with teams.
  • Alert for multiple agent on single visitor.
  • Engaging with customers directly with live chat.
  • Gather customer data for live chat support.
Zendesk Chat (formerly Zopim)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use tawk.to daily for most of our contacts. All visitors to our website can join us to chat in the popup box which takes them straight to a tawk.to chat. It is used by both our existing and prospective students/customers. It is used across our whole business and it is the main source of both contacts and sales for our company.
  • Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
  • The whisper function is invaluable for keeping colleagues updated and giving staff training.
  • The 'Ban' function is great for quick action when you have a nuisance contact.
  • It would be great to be able to quickly access pre-prepared responses directly from tawk.to.
  • It would be great to be able to link directly to email so you can send templates to contacts.
It's really good for new sales staff, especially when working from home. It is possible to offer support using the whisper function and ask questions of colleagues while you're in a chat with a contact. It's great to be able to revisit chats and address tasks for them when the chat is finished. It's a great way to collect contact information.
  • The whisper function
  • The ban function
  • The visibility of the query before it's sent.
  • Very positive, despite other forms of marketing, it remains our best source of contacts and therefore sales.
We use HubSpot for most of our sales and marketing and it's highly effective. However, the chat function doesn't allow communication between staff during chats that tawk.to offers.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Tawk.to is used as our web chat platform. Its used by our customer service teams for any online inquiries
  • The "freemium" version is very good
  • Reliable
  • Easy to use
  • Quick to set up
  • Mobile compatibility issues at times with the chat icon too large and obstructing page features for users. No ability to customise this within our site.
If your business needs to set up a quick, reliable and simple web chat service look no further.
  • Hard to gauge, but at a minimum positive ROI
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