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Tealium Customer Data Hub

Tealium Customer Data Hub

Overview

What is Tealium Customer Data Hub?

The Tealium Customer Data Hub powers capabilities across the data supply chain. Tealium universally collects customer data from any source including; websites, mobile applications, devices, kiosks, servers, and files. Data collected is then standardized in the data layer, which drives…

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Recent Reviews

Satisfied Tealium Customer

9 out of 10
June 21, 2023
Tealium allows us to maintain a vendor-agnostic pipeline that tracks visitor behavior prior to and after conversion to a user.
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Review

8 out of 10
June 19, 2023
We currently use their Tealium IQ product for client side tracking implementation, which includes web analytics, marketing tags, and other …
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Data collection powerful tool.

9 out of 10
June 18, 2023
Tealium is solving all the integration with tags needed for the bank: marketing, analytics, CDPs, and GDPR, and also allows us to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 8 features
  • Rules-driven tag execution (12)
    9.0
    90%
  • Tag library (12)
    9.0
    90%
  • Tag variable mapping (12)
    8.0
    80%
  • Ease of writing custom tags (12)
    8.0
    80%

Reviewer Pros & Cons

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Pricing

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What is Tealium Customer Data Hub?

The Tealium Customer Data Hub powers capabilities across the data supply chain. Tealium universally collects customer data from any source including; websites, mobile applications, devices, kiosks, servers, and files. Data collected is then standardized in the data layer, which drives usage of data…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Tealium EventStream API Hub - Quick Overview and Demo

YouTube

Tealium iQ Tag Management - Quick Overview and Demo

YouTube

Get a high level overview of Tealium AudienceStream CDP in this quick 2-minute demo.

YouTube
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Features

Tag Management

Features related to tag management

8.2
Avg 8.7
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Product Details

What is Tealium Customer Data Hub?

The Customer Data Hub (CDH) connects data so that users can connect with customers. It aims to transform data fragmentation across CX technologies into a foundation by constructing rich, cross-channel customer profiles in real time that help to understand and engage customers intelligently. The CDH handles customer data securely, honors customer privacy, and enables the collection, unification, and understanding of the most valuable resource, and, with over 1300 client-side and server-side integrations, to act with speed and clarity.

Tealium Customer Data Hub Features

  • Supported: Data Collection - Ingest data from online and offline sources including web, mobile, IoT, point-of-sale, and call center
  • Supported: Audience Creation and Management - User segmentation and profile stitching for a complete customer view
  • Supported: Integrations Marketplace - Over 1300 turn-key integrations with key adtech, martech and big data providers
  • Supported: Privacy and Security - Privacy-centric data layer compliant with HIPAA, GDPR, ISO2701 and other standards
  • Supported: Tag Management - No-code tag management tools for client-side data collection
  • Supported: Predictive Analytics - Anticipate customer behavior with machine learning-driven insights and automate corresponding actions
  • Supported: DataAccess -Store and analyze Tealium data at rest for additional insights, to monitor operations, or audit data practices
  • Supported: Reporting & Dashboards - Visualize any data for insights. Share reports with stakeholders to support data-driven decision making

Tealium Customer Data Hub Screenshots

Screenshot of Data Supply ChainScreenshot of Data LayerScreenshot of Connector MarketplaceScreenshot of Live Event TrackingScreenshot of AudienceStream Dashboard

Tealium Customer Data Hub Videos

What is the Tealium Customer Data Hub?
Tealium and special guest, TEI Senior Consultant at Forrester, outline the main benefits of Tealium along with the quantifiable (and unquantifiable) value customers have obtained.
How leading travel organisation, Golfbreaks, enabled a 360 view of their customers with real-time call centre insights by leveraging technology and data to provide smarter, simpler, and safer customer experiences.

Tealium Customer Data Hub Competitors

Tealium Customer Data Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Tealium Customer Data Hub powers capabilities across the data supply chain. Tealium universally collects customer data from any source including; websites, mobile applications, devices, kiosks, servers, and files. Data collected is then standardized in the data layer, which drives usage of data for customer engagement and analysis.

Twilio Segment are common alternatives for Tealium Customer Data Hub.

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The most common users of Tealium Customer Data Hub are from Enterprises (1,001+ employees).

Tealium Customer Data Hub Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)70%
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Comparisons

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Reviews and Ratings

(191)

Attribute Ratings

Reviews

(1-25 of 85)
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James Fairley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a software engineer, I depend on Tealium Customer Data Hub to successfully control and make use of purchaser information. What I mainly admire approximately Tealium Customer Data Hub is its agnosticity, flexibility, and widespread integrations. These capabilities make it easy for me to connect with different advertising technologies and gain precious insights into target market conduct. Tealium Customer Data Hub AudienceStream CDP has made my task less difficult and greater efficient.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Tealium Customer Data Hub is used for collecting, standardizing, storing, and distributing prospect and customer data across the bank. Tealium Customer Data Hub IQ, AudienceStream, and EventStream are all used to support Tealium Customer Data Hub's functionalities including identity resolution, dynamic audience creation, and real-time distribution of data to downstream systems using compliance server-to-server integrations within Financial Services.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We Tealium Customer Data Hub to Gain a deeper understanding of customer behavior by stitching together unknown and known profiles to provide marketing and customer intelligence teams with a complete set of actionable online and offline interaction data
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Tealium Customer Data Hub has been useful for assisting a shift to server-side tagging within the organization and having a central place to coordinate customer data between various platforms. Additionally, having privacy features in tune with the needs of an organization in a highly regulated industry is a crucial portion of our integration.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Tealium Customer Data Hub allows business to centralize, unify and integrate data from multiple sources such as mobile applications, websites, offline sources and it helps us to organize users online behavioral data. Once data is organized that data can be shared in real time with partners like google, facebook, bing etc.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The primary challenge for our business is the education of our product benefits and how it works. We started very simply learning how much content customers needed in order to buy, and following the data became more granular in order to understand specifically what content they needed. From there, we developed personalized journeys which identified what content customers had and hadn't seen, and using personalization; we're able to direct customers to the next step through personalized journeys. The 2nd challenge is retention; having acquired customers, we needed to keep them engaged and identify when they would potentially lapse. Customer Hub has also been an enormous competitive advantage here as we identified segments that were previously invisible to us and are now able to trigger activity to communicate at pivotal moments and lengthen and strengthen our customer relationships.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It started for us with data collection and finding a way to bring all of our tagging into a simple, optimized solution that aggregated all of the data that we were trying to collect and it grew from there. At this point, we have now grown in our uses with Tealium and are using the event stream API hub for even more data and information.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Tealium Customer Data Hub allows us to collect data in real-time from multiple devices, generate audiences and send it to multiple platforms in a simple way. The platform makes it easy to comply with legal regulations and has a good technical support team.
Score 10 out of 10
Vetted Review
Verified User
We use Tealium Customer Data Hub's client-side iQ Tag Management and server-side EventStream to help solve the following business problems:
- Attribution (which marketing channels are bringing us visitors and how do those channels contribute to conversions?)
- On-site activity (what do visitors do on our website, what do the search for, where do they navigate, how do they flow from entry to checkout?)
- Conversion Funnel (what happens from the entry page to the exit page?)
- UX/UI opportunities (What changes should we make to offer the best possible experience?)
- Content improvements (Can we identify opportunities to offer better content, better product descriptions, etc.?)

With Tealium, we can fully customize the type of data we collect, and we can test that the data looks good before we use it.




June 19, 2023

Review

Score 8 out of 10
Vetted Review
Verified User
We currently use their Tealium IQ product for client side tracking implementation, which includes web analytics, marketing tags, and other vendor tools
Score 9 out of 10
Vetted Review
Verified User
Tealium is solving all the integration with tags needed for the bank: marketing, analytics, CDPs, and GDPR, and also allows us to integrate our pieces of software using custom tags. It is Flexible, fast, and reliable. It works with web applications and mobile applications. We use data quality for mobile apps.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use the customer data hub (mainly Tealium IQ and Tealium event stream) to colelct data about the users behavior on the main webpages and apps. Since mora that 5 years ago, the company selected Tealium and it was a great decision. We use IQ to collect data as usual, and event stream to get info in real time about the users interactions. In addition, event stream could be a great tool to validate implementations.
June 05, 2023

Tealium delivers

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Tealium for managing and governing client-side and server-side analytics tracking and marketing technologies tags. Tealium acts as the key strategic component for deploying most of our tags and tracking solutions across multiple sites and mobile apps.
June 01, 2023

One Powerful Tool

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have a unique setup that we need to customize a lot of audience and customer data for our clients. With these custom audiences and events we're able to push to other third party platforms with direct integrations (even custom scripts we've created) to safely pass data. We are only scratching the surface of the tools capabilities and have a lot of the roadmap where Tealium Customer Data Hub is the bridge over our gaps.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's an excellent tool for tag implementation and customer experience analysis. It is very robust and versatile. It provides out-of-the-box solutions and customization options, making your analytics implementation easy and organized. It has different client-server tools and server-side tools to entirely managed the tagging implementation for the analysis of the digital customer experience in one location.
Score 10 out of 10
Vetted Review
Verified User
We use Tealium iQ and Tealium EventStream as client-side and server-side tag management solutions. These products are also part of a broader customer data infrastructure for our company. We also use Tealium as part of our privacy and consent compliance infrastructure, since it is directly connected to our data capture.
Score 9 out of 10
Vetted Review
Verified User
This is the Tealium product for designing and building a Customer Data Platform (CDP). Is a well designed tool that allows us to a) build audiences based on our 1st party data 2) re-target visitors with increased impact via the built audiences 3) personalize web properties based on the content previously consumed
Score 10 out of 10
Vetted Review
Verified User
Incentivized
To increase the recurrence of visits and purchase frequency. We collect data from different sources and identify the customer profile. With this information, we contact customers in a more precise and personalized way, in several communication channels. We can leverage a number of offline and online data sources to find out what the customer journey really is. We can then interact with them in real time at various points in the journey, helping us to ensure a better pre- and post-purchase experience for our customers. Also, by combining data from different sources the tool allowed us to create a customer lead score and optimize return on investment by reaching the right audience in the right way.
Kevin Babcock | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our primary uses for Tealium Customer Data Hub today include tagging our site with Tealium IQ & leveraging the EventStream & AudienceStream tools. The business problems these tools address are understanding how people are engaging with our website and understanding who they are so we can effectively retarget them with relevant advertising.
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