Skip to main content
TrustRadius
TeamSupport

TeamSupport

Overview

What is TeamSupport?

TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

Read more
Recent Reviews

TrustRadius Insights

TeamSupport is a versatile software that caters to various departments within an organization, providing solutions for support tracking, …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Email support (11)
    10.0
    100%
  • Ticket creation and submission (11)
    9.6
    96%
  • Organize and prioritize service tickets (11)
    9.6
    96%
  • Ticket response (11)
    9.6
    96%
Return to navigation

Pricing

View all pricing

Support Desk

$40

Cloud
Per User per Month

Enterprise

$55

Cloud
Per User per Month

Entry-level set up fee?

  • $2,000 per installation
    Optional
For the latest information on pricing, visithttp://www.teamsupport.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month
Return to navigation

Product Demos

Customer Support Software Demo

YouTube

TeamSupport Demo (text only)

YouTube

TeamSupport Chinese Demo

YouTube

TeamSupport Demo

YouTube

TeamSupport Product Overview 2022

YouTube
Return to navigation

Features

Incident and problem management

Streamlining ticketing and service restoration processes

9.1
Avg 7.9

Self Help Community

Features that allow customers to self-service for support issues.

9.1
Avg 7.7

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

9.7
Avg 7.7
Return to navigation

Product Details

What is TeamSupport?

TeamSupport is customer service and support help desk software that is cloud-based. It is built for B2B companies, especially those in the technology and software industry where support requests are typically more complicated and longer, more detailed solutions are required. The vendor says that their collaborative platform allows team members to work together to solve customer issues faster and more efficiently. The solution includes a customer and contacts database and native integrations with developer and CRM tools.

The vendor also says the solution can be implemented within two weeks. A 14 day free trial is available.

TeamSupport Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Subscription-based notifications
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Phone support
  • Supported: Social integration
  • Supported: Email support
  • Supported: Help Desk CRM integration

Additional Features

  • Supported: Customer & Contacts Database
  • Supported: Customer Self-Service
  • Supported: OmniChannel Support
  • Supported: Ticket Automation
  • Supported: Live Chat
  • Supported: Products & Inventory tracking
  • Supported: Video & Screen Recording
  • Supported: Ticket Collision Prevention
  • Supported: Agent Ratings
  • Supported: Customer Distress Index
  • Supported: Customer Alerts
  • Supported: Collaboration
  • Supported: Built for B2B
  • Supported: SLA Management

TeamSupport Screenshots

Screenshot of Ticket PageScreenshot of Customer AlertsScreenshot of DashboardScreenshot of Screen & Video RecordingScreenshot of Embeddable Customer PortalScreenshot of Products & VersionsScreenshot of Water Cooler internal collaboration and chatScreenshot of Live ChatScreenshot of Agent RatingsScreenshot of Customer Distress IndexScreenshot of Customer RecordScreenshot of SLA ManagementScreenshot of Task Management

TeamSupport Videos

TeamSupport Integrations

TeamSupport Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesUS, Canada, UK, Australia, Scandinavia, Europe
Supported LanguagesEnglish

Frequently Asked Questions

TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

TeamSupport starts at $25.

Freshdesk, Zendesk Suite, and Desk.com (discontinued) are common alternatives for TeamSupport.

Reviewers rate Subscription-based notifications and Customer portal and Email support highest, with a score of 10.

The most common users of TeamSupport are from Small Businesses (1-50 employees).

TeamSupport Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)52%
Enterprises (more than 500 employees)8%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(77)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

TeamSupport is a versatile software that caters to various departments within an organization, providing solutions for support tracking, customer communication, and accountability. With its chat and email ticket support features, the support department can efficiently address client questions and concerns. The development team benefits from TeamSupport's ability to track support representative questions, monitor product development enhancement, and ensure efficient collaboration. Users have praised TeamSupport for its flexibility and ease of use, surprising them with its capabilities. Its stability and reliable support have been commended, making it a valuable tool for companies with growing needs. The constant updates that add value to the product ensure that users have access to a constantly evolving tool. Not only does TeamSupport assist in tracking progress on projects in various departments, but it also helps manage customer repairs, returns, and other technical problems.

Axsmith Law LLC has found great value in using TeamSupport as a CRM tool for organizing and storing client data on the cloud, making it accessible from anywhere, including the courthouse. Real Pro Systems decided to replace their outdated CRM system with TeamSupport to track customers' support work orders through to completion. The software supports multiple product lines and automates tasks through triggers, enhancing user experience. TeamSupport serves as a central database for tracking customer interactions, bugs, enhancements, and quality assurance across different teams within an organization. It offers exceptional user support through features like a primary ticketing system, stock/custom reporting options, help desk functionalities, and a central knowledge base for future reference. By meeting company needs with self-help customer-facing sites and providing insights into support requirements and issue management, TeamSupport has proven to be an invaluable asset. IT help desk organizations find ease of use and customization options in TeamSupport's web-based solution, which even includes a mobile app for accessibility in the field. The software allows tracking of customer support requests, tasks in the implementation process, time spent per client for billing purposes, and incoming calls and emails. Its search functionalities and knowledge base save time and improve efficiency while providing a clean and organized work environment. Users appreciate TeamSupport's ability to generate reports, charts, dashboards, and graphs that display important metrics. The software also offers features like tagging/subscription, allowing users to follow tickets without being assigned to them, ensuring no items slip through the cracks. After careful consideration of various software packages, many organizations have chosen TeamSupport as a robust solution that meets their needs in terms of support tracking, customer communication, documentation, organization of support calls, and addressing customer requests. Users have found that TeamSupport helps them stay on top of support trends, case load, and time worked by various roles within their organization, including the CEO, customer service reps, and support engineers. TeamSupport has also proven to be an effective tool for managing and maintaining customer interactions and history. It serves as a ticketing platform for support requests, workflow initiation, and customer documentation through its Knowledge Base. This centralized shared database ensures that all staff members in departments such as Support, Sales, Development, and Training have access to important information related to customer interaction, bugs, enhancements, and quality assurance. The software's capabilities extend beyond customer support. It is used by Fusion as an internal and external ticketing system to track client requests throughout the entire organization. Additionally, TeamSupport is utilized for IT service management needs such as incident tracking, change controls, and problem management. Its flexibility allows teams to streamline processes by smoothly tracking and assigning support tickets, prioritizing tasks, and creating workflows. This makes it a valuable tool for B2B-focused organizations that prioritize efficient customer service. Despite its many advantages, some users have mentioned limitations in TeamSupport's sorting capabilities and search feature. They note that sorting is limited to only one level and the search functionality requires exact matches. Nonetheless, these drawbacks are overshadowed by the software's overall effectiveness in providing solutions for support tracking, accountability, communication, organization of support calls, and knowledge sharing. In summary, TeamSupport has become a vital asset for many organizations in addressing their customer support needs. Whether it's tracking client requests, maintaining communication history, organizing customer data on the cloud or streamlining processes with ticketing systems and workflow management - TeamSupport offers a comprehensive solution that enhances efficiency across various departments.

Based on user reviews, the most common recommendations for BeanFlumper are to use the self-hosted version, to purchase the product, and to consider company size when deciding if it's worth the investment. Users suggest opting for the self-hosted version of BeanFlumper instead of the cloud version as it provides more control over data and better privacy and security. Many users recommend purchasing BeanFlumper as it effectively handles incoming data, reduces workload, and saves time for staff in organizing data. However, some users believe that BeanFlumper is only worth the cost for companies with over 500 employees, suggesting that smaller companies may not fully benefit from all its features.

Attribute Ratings

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
Ron Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
10
We have five engineers supporting technical discussion/questions from our B2B customers.
Then we have five administrative personnel supporting our technical documentation group's efforts on a internal customer base.
September 17, 2015

TeamSupport is a solid tool

Krissy Gray | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
50
We have several people who support TeamSupport internally. Pretty much all of our staff have some sort of task to track in TeamSupport and have supported a client (internal or external) for a ticket that was submitted. I would say that most any computer user can use TeamSupport without an insane amount of training.
Damon Pike | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
2
Basic knowledge of company infrastructure to set up the system and the ability to read and follow directions. TeamSupport is not hard to use and I'm fairly certain that my 12 year old daughter could use the system. Very Intuitive.
Return to navigation