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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

7 videos

Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

View all pricing

Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $299 per year
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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.2
Avg 9.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.5
Avg 9.5

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.5
Avg 8.8

Remote Access

Remote access products allow users to operate devices through an internet connection.

9.5
Avg 9.5
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Access Features

  • Supported: Attended device access
  • Supported: Unattended device access
  • Supported: Mobile device access
  • Supported: Virtual device access
  • Supported: Multiple-display support
  • Supported: Multiple concurrent sessions

Remote Support Features

  • Supported: Camera sharing
  • Supported: Session transfer

Remote Administration Features

  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Session record
  • Supported: Annotations

Platform & Infrastructure Features

  • Supported: Third-party software integrations

Security Features

  • Supported: Role-based user permissions

TeamViewer Screenshots

Screenshot of where to connect to devices and provide remote support.Screenshot of the interface where all devices are a few clicks away.Screenshot of where to monitor and manage devices proactively.Screenshot of Screenshot of TeamViewer's IT asset tracking.

TeamViewer Video

TeamViewer Digital Transformation

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $299.

Reviewers rate Virtual device access highest, with a score of 9.8.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 307)

Quick Assistance, Quick File Transfer make Customers Happy!

Rating: 10 out of 10
February 03, 2025
Vetted Review
Verified User
TeamViewer
22 years of experience
We use TeamViewer to log into our customers' desktop computers to troubleshoot problems with our software and to activate additional licenses for users. We also use it to download and/or upload documents or system updates. We are able to have multiple techs logging in simultaneously to assist the customer.
  • It makes it simple to upgrade license counts for our customers. The License Key is a 26-digit number and it's much easier to do ourselves than read the number and walk a customer through it.
  • It makes it easy to share files with a user with a quick upload.
  • It allows multiple people to log into the same session with extra assistance is required.
Cons
  • The only issues I have ever come across is when I try to log into a customer's computer and I receive a pop up that my version is a newer version and it does not allow a connection.
My company has used TeamViewer for over 15 years and it has been tried and true. It was originally adopted by the customer support team and sales team and it has been a true benefit to the company for quick customer assistance. We no longer have to talk a customer through troubleshooting.

Remote access, desktop sharing and file transfern with simple installation

Rating: 8 out of 10
July 09, 2021
LF
Vetted Review
Verified User
TeamViewer
8 years of experience
I use TeamViewer to access some of my customer's computers, both desktop/notebooks and also servers (physical and virtual). It allows me a quick way to access their environments, mostly for some small companies or personal users that do not have an IT department that can provide support to them.
  • Simple to install and configure, that's reason number one.
  • File transfer option, ideal to send updates or get files to work locally.
  • Desktop sharing option, to reproduce issues or explain solutions.
Cons
  • It is not possible to share a connection with more than one participant, that would be great when you need additional help.
  • Version compatibility with older clients.
If you need to access remotely to a computer, with the ability to send/receive files, and do not have tech people on the other side. The installation is quite simple, anyone can do it. You do not need to open ports, configure VPNs, etc. so it is quite straightforward to have access. Recently, there has been a boom in remote meeting/access software, but TeamViewer is still a great option for support.

TeamViewer : A remote desktop solution with amazing features

Rating: 9 out of 10
April 04, 2018
SS
Vetted Review
Verified User
TeamViewer
2 years of experience
TeamViewer is by far my favorite remote desktop software. I have used it both for personal use & at work.I need to access my personal laptop when I am away at business meetings, TeamViewer fulfills that demand pretty well.

TeamViewer setup is easy & one can easily make a connection to it, whenever I need to exchange files or view a program on my laptop. I can even use the phone app to control my laptop. It provides access to my files from anywhere without having to move them from one laptop to another.

Also connecting the remote system is painless with no need to tinker with any security or network settings. With the TeamViewer software installed, we only need to provide the relevant ID and password to connect. Remote Desktop and Web Conferencing was a major challenge with our teams being distributed at 4 locations but when Team viewer came in our scenario, these challenges were resolved effectively.

It is also being used by infra team to establish remote connections and web chats with development team desktops whenever the team faces any technical challenges.
  • It allows you to do effective demonstrations & presentations specifically when the team is distributed. We use team viewer to record our meetings & even use the remote screen like a whiteboard when there is need to explain some diagram or architecture.
  • Excellent tool for screen sharing as there is no lag observed during screen sharing
  • It allows you to copy files back and forth & even allows you to copy text or graphics to the clipboard on one machine and paste it on the other m/c.
  • TeamViewer is quite secure & safe as your sessions are always encrypted & it had 2-factor authentication system. Every time you make a connection with other equipment, the systems generate a password for this session which makes it secure than other tools available.
  • You can make a video call through this, the quality is really superb. Also Supports chat (text and voice over IP).
  • Remote sessions can be recorded to a video file so you can easily review it later.
  • Files can also be transferred through TeamViewer directly from online storage services like Google Drive, OneDrive, and Box
  • The interface of Team Viewer is good, compact, organizes all its characteristics and factors very well and organizes the remote connection and conferences very well.
  • It allows multiple users to connect to a remote computer at once which is very useful when any infra associate is not able to resolve the issue & he can request another associate to connect to resolve the issue.
Cons
  • The commercial price is expensive, taking into account the number of licenses you should acquire
  • Teamviewer updates are very constant, sometimes up to twice or thrice a year, which makes it expensive, because it forces you to buy a license
  • The browser version of TeamViewer is difficult to use. It's quite possible to connect to another computer through a browser with TeamViewer, but it's just not as effortless as the desktop version.
  • Drag-and-drop functionality between viewer and desktop is not available with TeamViewer which is available with other tools i.e. GoToMyPC
  • The support desk is not up to the mark, I feel even they lack the knowledge of the product.

A situation where TeamViewer is well suited

1) Remote Desktop and Web Conferencing was a major challenge with our teams being distributed at 4 locations but when Team viewer came in our scenario, these challenges are resolved effectively using TeamViewer.

2) It allows you to do effective demonstrations & presentations specifically when the team is distributed as it allows you to record our meetings & even use the remote screen like a whiteboard when there is need to explain some diagram or architecture.

3) TeamViewer is quite secure and safe as your sessions are always encrypted and it had 2-factor authentication system.

4) I have used other tools for remote desktop connections like VNC, GoToMyPC but Team viewer cannot be beaten for speed, quality, and reliability.

5) Files, images, text, folders, and screenshots can be transferred to and from two computers using either the file transfer tool in TeamViewer or the regular clipboard function

6) Remote printing is allowed.

A situation where TeamViewer is less appropriate

1) File sharing is not easy through this, specifically in terms of speed, I feel improvement opportunity is there in terms of file sharing

Easy to use remote desktop access tool

Rating: 8 out of 10
July 09, 2021
ES
Vetted Review
Verified User
TeamViewer
4 years of experience
We have staff throughout the entire state while a lot of the files they need access to have to stay at our central office's location. We have been using Teamviewer to allow them access to these files without them saving any of them on their local computer. It also allows us to troubleshoot with them remotely.
  • Offered enhanced features.
  • Free version for personal use.
Cons
  • Remote print to local is hard to set up
  • Generic teamviewer is hard to work with branded one
  • Purchased license doesn't work with newer version
  • Old-new versions incompatible issues.
Perfect to remoting to another desktop for troubleshooting or access files on the remote computer.
Not great to use as presentation.

TeamViewer - Desktop from anywhere

Rating: 8 out of 10
April 10, 2018
Vetted Review
Verified User
TeamViewer
5 years of experience
I personally, and I know several others in my company use teamviewer to access a desktop that is not onsite. So if you're at home and need to get a file off your work computer, you can use teamviewer to gain access to the desktop at your work computer. You have full control of that computer, and you can do it from virtually any device. It's very cool.
  • Monitor sharing
  • Screen sharing
  • Presentations
Cons
  • I know there's no way around it really, but it sucks when my work computer is off. I can't use Teamviewer then obviously.
  • Public file shares are inaccessible.
  • Would love the ability to somehow turn a device on.
I have to submit a good amount of RFP/RFQ/RFI responses in my line of work, so having the most recent version of a file is vital to me. If I have any issue with a file, I'm able to access any of my computers or other devices to get the version I might need, using teamviewer.
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