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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
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TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
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TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
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TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
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How TeamViewer Differs From Its Competitors

Security

Our focus has been on optimizing support efficiency and ensuring seamless remote assistance for our users. While we are aware of the robust security options provided by TeamViewer, our current usage is more centred around the core remote access capabilities for troubleshooting and support …
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Ease of Implementation

We have managed to assist our Clients that consists of over a thousand sites. We can demonstrate and make sure feedback is provided.

I am able to take screenshots as well for supporting evidence
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Security

This has helped our Clients to trust in us. They are aware that we are committed to protecting their privacy and any information that we may come across on their devices. Protocols and policies are followed in this regards. Customers jealously protect their information or data. We should also …
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Ease of Implementation

It is very easy to implement TeamViewer in organization. First of all it supports all OS platforms like Windows, MacOS, Android etc. You can use it on your desktop, laptop , Tablet or even mobile phone also. With TeamViewer Active Directory connector you can create and set up TeamViewer accounts …
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Ease of Implementation

TeamViewer is a trusted program, therefore, I am able to download it to most client machines without having to worry about any additional fireall rules or administrative access most of the time. It is readily available from the website and free to use if you choose that option. I prefer the paid …
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Ease of Implementation

I have only used direct download and installation. Since I do not have a large user group, It was easy enough to deploy with each machine being in the office. I use TeamViewer to troubleshoot problems and train employees remotely. Those functions were very easy to accomplish with TeamViewer's …
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Security

I have only used the single sign-on and two factor authentication. Judging by other software packages that I have used, these security features don't seem anymore advanced or less comprehensive from what I have experienced elsewhere. I know the secured remote connection is best in class for …
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Ease of Implementation

As it has helped us in connecting with a wide range of devices together and made collaborations much easier and more effective. The installation of the software is also quite easy so I will say that it is the platform which has helped us to mange our growing business and workforce
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Security

We have mainly the platform TeamViewer for the security improvisation of the company. We also believe that these features are essential for protecting our data and our employees in the long run.
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Ease of Implementation

it meets our needs by giving us the tools we need to help our end users. we are based in southern california and supporting different states as well. it has been helpful.

its easy to add laptops, desktop, etc
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Security

The compliance isn't that important, but minimal feature set is important like MFA. However in teamviewer corporate there is NO SSO. You need to upgrade to tensor which is 4-6x as expensive. Security should be standard
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Ease of Implementation

The client communication process is greatly simplified by Team Viewer. We will start using video calls in 2020 in place of lengthy client transfers. I can easily and for free schedule meetings with clients using Team Viewer, as well as create links for future phone calls. The tool's interface is …
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Security

Prior to the advent of video calls, informational interviews took a lot of time. Or the client would need to come see us, or we would need to travel there. Team Viewer also makes it possible to attend short-notice meetings that are easier to fit into daily work routines and can also be attended …
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Ease of Implementation

TeamViewer helped us to take the remote session and meet all the business expectations which we expected, like remote sessions and screen sharing sessions.
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Security

We generally use single sign on security feature and it is very easy to use and works well for us.
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Security

I am not sure how the org has used these features, I myself utilize single sign on to minimize the amount of times I need to sign in
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Ease of Implementation

In our organization we always contact IT support team for any kind of installation.
But, it is difficult for IT support team to come to the place of faculty and perform installation.
Instead they take access of our system through TeamViewer and perform installation quickly.
This saves time of both …
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Security

Based on the requirements and use of TeamViewer for screen share or remote access or files transfer, etc. the security will be selected for the preferred task.
The security is very good in the TeamViewer and many ways and options are available based on the task we can select it.
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Ease of Implementation

Since our teams use different kinds of devices, it is very useful that TeamViewer supports multiple device types and operating systems.
This helps our product support teams get on with solving support tickets in an instant and ensure we meet our SLAs agreed with customers whenever there is a …
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Security

Since our company is also working towards SOC2 certification, using third party products that our SOC2 compliant will only speed up our compliance process even more, without us having to do a separate gap assessment and risk acceptance.

Two factor authentication is useful, however we still prefer …
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Ease of Implementation

I'm not in the business of providing computer support (sounds odd I know), but that doesn't stop others from relying on me for it. Any product that helps me get it done and off my plate is a valuable asset. It lets me get on with the rest of my life.
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Ease of Implementation

They have not because, in experience, they limited our use due to incorrectly assessing that we are using their product for commercial purposes.
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Ease of Implementation

As in the question mentioned properly, TeamViewer is easy to use, and this user-friendly software lets me use it for any customer. Because some customers prefer to use a platform that is efficient and suitable for any operating system with different configurations. Moreover, TeamViewer helps many …
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Security

In today's world, without high-performance security factors like 2FA authentication, the software cannot compete with other competitors. For instance, our organizations use these security features as a key for every session. Also, single sign-on helps us to have the full functions of a platform …
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Ease of Implementation

TeamViewer is free of cost for non-commercial purposes and it helps provide easy access to remote machines. It can be used on Android, Linux, Microsoft Windows and Mac devices. It supports remote printing, remote chatting, and wake-on-LAN without any specific configurations. Drag and drop feature …
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Security

We haven't used single sign-on, two factor authentication, HIPAA compliance SOC 2 certification security features yet.
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Ease of Implementation

I was not part of the initial setup therefore I can only speak about my use. I found it somewhat cumbersome to use. It works decent enough for support users. however, the end-users need to give us a long code. Some users have a hard time finding this code
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Ease of Implementation

The easiness to install in any device, including on phones, and use in remote control use cases made every help desk process simple and more agile, which resulted in fast problem solving mechanisms. The fact that you don't need to register in order to use it made its usage even better and …
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Security

We used it with single sign-on authentication, which made everything easier and simpler to use.
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Ease of Implementation

TeamViewer has helped create a space where peer-to-peer communication can be accessed virtually, without the need of being physically present at the workstation. This has been most helpful with troubleshooting and accessing workstations from afar, and has been an incredible asset to business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (420)
    9.2
    92%
  • Over-the-Internet remote session (414)
    8.9
    89%
  • File transfer (403)
    8.5
    85%
  • Instant message (370)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Information Technology
Computer Software Company, 51-200 employees
ES
Ernst Sinnegger
IT Team Manager
Hillebrand Baufirmengruppe Holding GmbH (Architecture & Planning, 51-200 employees)

Video Reviews

7 videos

View Playlist
Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

View all pricing

Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.3
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

SolarWinds Dameware Remote Support (DRS), GoToMyPC, and BeyondTrust Remote Support are common alternatives for TeamViewer.

Reviewers rate Remote Active Directory® management highest, with a score of 9.8.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2493)

Attribute Ratings

Reviews

(101-125 of 483)
Companies can't remove reviews or game the system. Here's why
January 11, 2024

Team Viewer

DB
dolly bharti
Senior Software Engineer
Qapitol QA (Computer Software, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In covid time we all were doing work remotely and we need some office computer to use so we already had installed team viewer in office devices so that we can easily access the office devices easily without even going to the office. It help a lot to make a use of the other devices.
January 11, 2024

My review of such a great piece of software, Teamviewer!

Carlos Delgado Barcia | TrustRadius Reviewer
Carlos Delgado Barcia
Technical Support Specialist
Geo Strategy Partners (Consumer Electronics, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For me, its been great for providing support to other users with less experience since it is easy to download and install. It is well suited for beginners as well as advanced users.
Setting up can take a bit of time specially unattended access since you must create an account and all.
January 11, 2024

A synonym for remote access

Verified User
Analyst in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is robust remote access software full of features and collaboration tools like transferring files, hosting meetings and presentations, and of course remote control and remote access. Everything that needs to be done on a computer by a distant operator, no matter where he is, can be done through TeamViewer.
January 11, 2024

TeamViewer is the best option if it fits into your budget!

Verified User
Manager in Information Technology
Information Technology & Services Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
With the global pandemic changing how we work and interact, remote control tools are more essential than ever. Over the last 18 months we have migrated most of our staff to working fully remotely. TeamViewer makes it easy to continue to support their software and technical support needs while maintaining physical distancing or supporting workers in remote areas. Our users prefer to launch TeamViewer only as needed, so their PCs are not always open for connection. The program however also supports automatic connectivity, which is great for maintaining our automation PCs and servers.
January 11, 2024

TeamViewer for Non-profits

Barry Burd | TrustRadius Reviewer
Barry Burd
Professor
Drew University (Higher Education, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I may have a non-standard use case for TeamViewer. On the TeamViewer Web site, the emphasis seems to be TeamViewer for meetings. I imagine that TeamViewer is great for meetings where people need to share control of one of their computers. But for my purposes, when I'm helping students to use their computers, the sharing facilities in Zoom are sufficient and less intrusive. On the other hand, if I need remote access to a remote computer for the purpose of getting work done on that remote computer, TeamViewer is excellent.
January 11, 2024

TeamViewer is at the top of it's class and a must have tool!

Verified User
Employee in Information Technology
Construction Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Overall TeamViewer is very reliable, and really easy to setup and use. Out of the 7 years I think TeamViewer only had network/server issues probably 3 times. The clients are secured with passwords for remote access (Multiple passwords can be set, for multiple people to be able to access). We use the program several times a day and is an essential software to have for us to give good and prompt customer service.
January 11, 2024

Teamviewer Review

Verified User
Professional in Information Technology
Information Technology & Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well-Suited Scenarios for TeamViewer

Remote IT Support: TeamViewer excels in providing remote IT support. IT professionals can troubleshoot issues, install software, and perform system maintenance without being physically present, leading to faster issue resolution and reduced downtime.

Collaborative Work on Documents: TeamViewer is well-suited for collaborative work on documents and projects. Multiple users can connect to a shared session, allowing them to collaborate in real-time, share screens, and work together on documents.

Less Appropriate Scenarios for TeamViewer:=

Highly Restricted Network Environments:In environments with extremely restrictive network policies or firewalls, setting up TeamViewer connections may pose challenges. In such cases, alternative solutions that better accommodate network restrictions may be considered.

Extremely Low-Bandwidth Situations:While TeamViewer is designed to work in various network conditions, extremely low-bandwidth situations may lead to suboptimal performance. Users in areas with consistently poor internet connectivity might face challenges in achieving a smooth remote access experience.
January 11, 2024

Great remote support software

Raymond Jansen | TrustRadius Reviewer
Raymond Jansen
System Administrator
No Lim-IT (Information Technology and Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great management interface. You can make groups with rights. You're also able to make customized clients. Reports of connections are available.

For our support staff it's easy to connect to our customers. No more need to exchange passwords.

For our engineers it's easy to connect to servers unattended at all times.
January 11, 2024

TeamViewer, as good as it looks

Verified User
Former Employee in Human Resources
Banking Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer earns a 10 for its user-friendly interface, robust security features, and exceptional performance in remote access and support. Its versatility, whether for troubleshooting technical issues or collaborating on projects, has greatly enhanced our productivity. The stability and ease of use make it a standout choice, justifying a strong recommendation to colleagues seeking reliable remote collaboration tools.
January 11, 2024

Solve your user's problems and never have to leave your desk!

Verified User
Engineer in Information Technology
Computer Software Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
So far, I've really not found an instance where Teamviewer is less appropriate - it works well in every instance that I've used it for. Once again, my primary use for Teamviewer is providing remote support to users of a small family of niche tax software applications that we author. When I need to remotely connect to a user, they generally seem familiar with and trust Teamviewer to be used on their systems.
January 11, 2024

Teamviewer just delivers

JG
James Guerra
Senior Technical Specialist
United Recyclers Group (Automotive, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
One hundred percent would recommend. I have used others and the ease of use and familiarity of the UI keeps me coming back every time. I have tested the others and there is a comfort to using Teamviewer since I have been using it since its inception. My supervisor and the CEO of my company asked if I wanted to keep it when renewal time came up and i was adamant that we keep it.
January 11, 2024

TeamViewer is losing its team capabilities

Asad Khan | TrustRadius Reviewer
Asad Khan
Systems Solution Architect
Ericsson (Telecommunications, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited for -
General Troubleshooting sessions.
Common File transfers
Screen share for educational purposes

Less appropriate for -
Secure & verified remote access like IT systems troubleshooting.
Secure file transfers
Any screen share that can be a potential activity for your confidential information.
Any remote sharing that require a voice conversation
January 10, 2024

Best in class for Remote Support and assist

Verified User
Professional in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
My primary use of TeamViewer is to provide remote assistance to customers. Support teams can connect to users' devices to troubleshoot issues, guide them through processes, or demonstrate how to use specific features. OccasionnalyI used it for Remote Work, to connect to a physical desktop from home, to have access to files and applications as if I was physically present in the office
January 10, 2024

Efficient Remote Viewing Software Tool

Vishesh Koul | TrustRadius Reviewer
Vishesh Koul
Senior Engineer
Nagarro (Information Technology & Services, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The user friendly User Interface allows a new team member to use it without any training. The kind of Security Team Viewer provides is really helpful to maintain confidentiality and protect critical information while the user is on remote desktop sharing mode.
The software installation from the IT team is also made hassle free by TeamViewer.
January 10, 2024

Fast Remote Software

SM
Sebastian Mejia
Senior Help Desk Technician
Von Rohr Equipment Corp. (Construction, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is pretty fast when it comes to access remote computers on slow Internet connections.

When integrated with RMM software, you do not to remember the end-user TeamViewer password that TeamViewer generates every 4 hours.

TeamViewer tends to crash on Windows Server machines and it will show the servers as offline when they are not.

Remote printing is not as reliable as with other remote access software like LogMeIn.

It is slow when using multiple monitors

January 10, 2024

Simple - Effective - Intuitive

MC
Mike Carruthers
IT Director
First Baptist Church of Milford (Non-profit Organization Management, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Most suited for users' devices who are not available physically for troubleshooting. Also it is most suited for remote control of devices where no user is present in order to allow remote access or login.
Less appropriate for remote work that needs color accuracy or mouse precision while using a computer not in your possession.
January 10, 2024

Sercure Remote Connection

Rao Tahir | TrustRadius Reviewer
Rao Tahir
DotNet Project Manager
BookingWhizz (Information Technology & Services, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Best suited for connecting with remote clients or employess for better controliing and implementation of company used settings and applications.

For connecting over the most secure servers as it has a room for being controlled by others as well so it would be best to aviod it in that scenario.
January 10, 2024

Great Solution as Easy to use and Work.

Verified User
Administrator in Information Technology
Information Technology & Services Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Easy to use and connect to a remote machine and take control of the machine and start the troubleshooting process and check the issue since most of the users wont be technically sound to understand and follow the troubleshooting steps we suggest so its better we connect to their machine and understand the exact issue and take corrective action and try to fix the issue then and there and Team viewer serves the purpose.
January 10, 2024

Teamviewer - a top tool for your remote support needs!

FS
Fred Sheehan
Senior IT Support Advisor
University of Leeds (Higher Education, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Easy screen sharing allows better understanding and auditing of remote sessions which is especially useful if you have a remote support charter in place. It is also easy to use the chat functionality in case whoever you are helping does not have access to a phone. Initiation and connection to a device with stable Internet connection is painless.
January 10, 2024

It keeps promises and does what it says!

Verified User
Project Manager in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It greatly help manage pc's within small and large companies but is of a very low usefulness in smaller scenarios. Within well organized and structured companies it deserves a 1st place as it greatly helps solve issues that are daily commonly faced by employees. It's understood that a robust network is a mandatory prerequisite at the basis of the good behaviour of the software
January 10, 2024

Leading remote access tool across the market

Verified User
Analyst in Information Technology
Information Technology & Services Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited when accessing remote systems quickly without any issues which help to resolve critical issues quickly. It helps to transfer files safely with encryption which makes it very secure. It is very compatible with different operating systems. It helps to collaborate with other users for knowledge sharing and resolving issues.
January 10, 2024

Secure Access Tool

Verified User
Manager in Information Technology
Financial Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
A great tool for supporting remote users on any version of windows, also other OS is supported. We used it over Windows OS and could deliver lot of support activities on system remote support, if required changes to be made in the system, executing application updates or changes with admin privileges, download or upload of files securely and no lagging if connected over an average good bandwidth.
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