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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
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TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
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TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
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TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
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How TeamViewer Differs From Its Competitors

Ease of Implementation

We have virtual meetings which saves us travel time and makes everyone manage their time more efficiently. . Users can log on remotely if they need anything from there PC. Employees support and interact daily, making each other more efficient with their time and being more productive for the …
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Security Perception

The connection with clients is more secure because an SSL connection is established. So when I need to manage a remote client I do not worry to supply to the final user an user and password but I can manage remote client with a simple click. So user do not write password around the office.
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Evaluation

yes, absolutely, teamviewer help me every day in my job for assist customers and user easily and in a easy way. I can helpuser in everywhere and every time they need. So the answare is yes, if I redo the purchasing process, I buy teamviewer again. For me, money well spent.
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Ease of Implementation

This is a unique solution that is very easy to install, TeamViewer has a good interface, in my experience the most valuable feature of TeamViewer is its ease of use and beneficial remote access, how easy access and frequent updates. I found the solution easy to use even for beginners. It is not so …
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Security

The organization is in the process of training with this type of secure method, resilience has been a barrier, however it was expected to prevent user accounts from being compromised, in the previous review we requested double authentication and the new TeamViewer update includes it. This app is …
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Ease of Implementation

It was really easy for us to get setup with Team Viewer. We just downloaded the appropriate file from their downloads page and installed on the target device.

Then it was a case of testing out the access and moving on to the next device. Really simple, really straight forward - didn't need to speak …
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Security

We have implemented MFA authentication. Team Viewer also alerts us when the user is accessing from a device/browser that isn't trusted which is a handy security feature. Our plan doesn't currently include Single Sign On. SOC2 was something we liked as a part of our Vendor Risk Assessment process. …
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Ease of Implementation

Our Windows and OS X systems were both accessible through the use of TeamViewer. Regular staff was able to effortlessly install the product. We were able to put it into action swiftly and affordably. We were able to establish remote access and file transmission rapidly because of this tool.
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Security

These features will be utilized to their fullest potential in order to ensure that unauthorized access to our remote systems that control the servers, as well as RPA bots, will be avoided at all costs, as the data that is used in our organization is required to be kept with a high level of …
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Premium Support

No, we didn't pay for premium support because it isn't what we need right now. Since we've been able to work out our worn, we haven't needed any help from TeamViewer so yet. The service is simple to use and doesn't need a lot of effort to understand.
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Security Perception

Our equipment and organization are already protected by other services, so this is mainly for rapid access and assistance. As a developer, I wish there was a common feature that would allow for remote control of devices, such as a backend connection to a device's registry, disks, and other …
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Evaluation

If we were to do it all over again, I'd definitely repurchase this service. Anyone or any business seeking for the greatest remote connection software should consider using this service, in my opinion. Because it is such a useful tool, remote monitoring should be included as standard, not as an …
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Ease of Implementation

TeamViewer is indeed easy to implement and for the most part, controls are simple. However, we have had some challenges, especially with new users, to get the sound working on a new session. This challenge is made more complicated because, as the host, you don't face the challenge often plus your …
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Security

We don't use TeamViewer to run servers or other systems remotely but more as a collaboration tool. Hence we have not had the need to utilize the TeamViewer security features. However, it does seem that the application is packed with all the security features typically required by IT technical …
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Ease of Implementation

We're able to provide effortless support assistance to the computers and the people who need them at a moments notice. This simplifies the support and troubleshooting process saving time and getting people back on task quickly, which helps us maintain a high level of productivity.
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Security Perception

Remote locking and shut down are very important to have in the event we need to shut out access for security or turn off a computer in the event of a security breach.
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Security

We have implemented two-factor authentication to ensure that no unauthorized access is made. These features ensure we and the clients we use them on have a sense of security and safety. This also ensures that in case unauthorized access was made we will be notified and we can take necessary …
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Ease of Implementation

TeamViewer is easy to implement on any device, but it is not always easy to maintain it because of the versioning issue. As I have said a few times, the feature set is awesome and it works really well for remote support and the only thing stopping it from really being the go-to solution is …
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Security

We have only used it as is behind our firewall and opened only what was needed to allow TeamViewer to function properly. We have not implemented any of the security features other than those that are inherent when you use TeamViewer. If we used it as our primary solution we would certainly be …
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Ease of Implementation

The implementation is easy as you can create a custom link, and MSI file we can deploy using Microsoft System Center Management Console. Also, you are able to personalize to your liking, as in adding devices to specific groups and so on. Another way to gain access and assist is by the end-user …
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Security

Single sign-on (SSO) is only available to the higher tier packages, but we have taken advantage of two-factor authentication for all our admins. We will be moving to TeamViewer Tensor, which will have just about all of the bells and whistles, and we plan on implementing SSO with OKTA Verify going …
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Premium Support

No, we did not purchase premium support as to what our needs are at the moment. We can figure out the issues on our worn, and so far, so good, as we have not yet required any support from TeamViewer. The service is easy to use and not hard to figure out on your own.
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Security Perception

We already use other services to keep our devices and organization secure, so this is more for quick access and support of devices. The feature that I wish was standard would be the monitoring and ability to connect to a device in the backend and modify registry, drives, and other features where I …
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Evaluation

If we had to go through the purchasing process again, yes, I would undoubtedly renew this service again. I recommend this service to anyone or organization looking for the best remote connection software. As previously mentioned, the thing that it is lacking the remote monitoring being a standard …
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Ease of Implementation

For administrators and IT teams, the way to deploy can be accomplished via directory import LDAP and or file import. To add groups or computers is an effortless task once the connector to AD/DS is created. To comply with company protocols and standards, these tools allow no or little human …
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Security

For healthcare or any corporation involved in personally identifiable information, the security feature of SSO makes auditing logins for compliance and HIPAA rules an accomplished task. As an engineer that must undergo penetration testing and annual SOC 1 and 2 controls, TeamViewer provides user …
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Security Perception

The security features have improved greatly with team viewer you cannot add a computer to any group without email approval for new device. This security is geo based as well if your IP changes from the location you started team viewer it will ask for approval via email to approved admin/user …
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Evaluation

I would encourage other admins users etc, to definitely try this out for remote control support for users or servers (unattended mode) it has been a leader for consumer and organizations alike.
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Ease of Implementation

While ease of implementation on any device is a big feature, the understanding behind what the software is actually doing is another thing. But thankfully, TeamViewer's help and support is always on hand and provides the reassurance that everything is safe and secure with the connections that are …
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Security

The security features of TeamViewer, including single sign-on, two factor authentication and HIPAA compliance SOC 2 certification have been the single biggest features that keep us an avid user of TeamViewer. Our customers demand that all connections are secure and they feel reassured by our use …
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Premium Support

We've never had the cause to purchase premium support for TeamViewer. I guess this can be taken as a good sign for us because the product is so good, but we would not be a good source of revenue for the TeamViewer support team. Besides, the online support provided on the TeamViewer website is more …
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Security Perception

The TeamViewer website says the product includes encryption based on 4096 RSA private/public key exchange and AES (256-bit) session encryption. That technology is based on the same standards as https and SSL and meets all of today's standards for security. The key exchange also ensures full …
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Evaluation

Yes, we'd buy Teamview again. Indeed, it is unlikely our business would be as effective with supporting our customers without it. It was an easy purchase to begin with, and we continue to maintain our praise of this well-made and consistently reliable software. We would recommend it to others …
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Evaluation

Yes, if we were planning many training sessions or webinars. TeamViewer is higher priced than other computer sharing programs. For small businesses, we need to watch our costs and use what give us the best bang for our buck.
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Security

No, we have not found the need for these features. Our main core function of teamviewer is to support remote clientelle
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Ease of Implementation

It was practically plug-and-play. It worked from the moment it was installed and all the other features were already integrated into the software. Nothing was complicated to use, but rather worked straight from the moment it was installed. Very thankful none of the features triggered any sort of …
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Security

The Single Sign-on and Two Factor Authentication were really great peace of mind for securing technical data. I and my team members didn't have a use for the HIPAA compliance certification, but it was nice to feel we had a door open for using the software if we ever worked on a Biomedical project
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Ease of Implementation

While TeamViewer is designed to be easy to implement on any device, often, I need to go on-site to load the program or I have to take too much of my time to walk through non-techies. It would be great if TeamViewer offered up just one simple link and easy email directions that could be sent to our …
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Security

TeamViewer's security features allow us to work with organizations that need to be HIPAA compliant and to ensure all of my customers know I am using a product that is safe and secure. This is very important as many of my clients are calling for phishing type problems and they need confirmation …
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Ease of Implementation

TeamViewer's Quick Support option is a huge differentiator in why we chose the product. Not having to roll out a client to all of our computers made it a simple choice to go that route. Outside of this feature, we have installed the full client on some stations and it is also quite easy to push or …
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Security

Because we are using the Quick Support feature in most cases, we have not seen a need to turn on SSO/Single Sign-on for any of our needs. The same rings true for two-factor authentication. In more secure environments I can certainly see how this would be a more pressing requirement.
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Premium Support

We did not purchase Premium support but their standard support is actually quite good. They reply in a timely manner and their responses are always on point and relevant to the question.
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Security Perception

we have sued the encryption feature to keep our traffic secure. it has worked fairly well and I believe it is up to the industry standard as to how well it performs. We also use the unattended security feature which also works great except for when there are programmatic issues when the app stops …
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Evaluation

I would definitely buy Teamviewer again. being the industry standard it makes training other users a breeze as everyone is already used to it. It has a few quirks but overall it is as solid as they come and lean on it on an almost daily basis. Defintely recommended it to anyon considering an …
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Security

They do comply with most security guidelines set by 3rd party organizations. It offers a secure connection that is allowed through most firewalls.
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Ease of Implementation

TeamViewer works well on Android phones and iOS iPad. The feature set is consistent across the devices and the low bandwidth nature of the application allows for use on the road. File transfer is an important feature. Ability to have a set of GPO for easy deployment and customization of TeamViewer …
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Security

Two-factor authentication is ideal and we have activated it for our account. It provides an additional layer of confirmation before login to view and access resources connected to the account.
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Premium Support

We purchased the TeamViewer license after we started using it a lot. The licensed version allowed us to have longer sessions without getting disconnected. This was ideal for server management.
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Ease of Implementation

TeamViewer is very easy to implement on any device. You are able to connect to a remote machine from a phone, tablet or any computer. You are also able to remote control any windows or Linux system flawlessly as if you were sitting at a keyboard, mouse and monitor directly connected to that remote …
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Security

We have not taken advantage of these solutions but we are currently evaluating if we should invest the time into implementing one or more of these security features. We will be looking at the feasibility and costs to implement single sign-on but we may end up going with the two factor …
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Ease of Implementation

The agent install is clean and easy to implement. It would be nice to not have an agent that has to be installed on the target machine, but in order to offer encryption and data security, it is a small price to pay to have the peace of mind that brings. For times when other remote access software …
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Security

We require the highest level of security in our systems and remote access. The high level of security and MFA offered by TeamViewer is one of the big reasons that it works for our organization. The certifications and high attention to the best security practices made the decision easy on using …
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Security Perception

We have used permission based access groups for our managed endpoints to prevent unauthorized outside access. By implementing this access control policy we can selectively allow specific machines to accept connections from agents outside our account.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (420)
    9.2
    92%
  • Over-the-Internet remote session (414)
    8.9
    89%
  • File transfer (403)
    8.5
    85%
  • Instant message (370)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Information Technology
Computer Software Company, 51-200 employees
ES
Ernst Sinnegger
IT Team Manager
Hillebrand Baufirmengruppe Holding GmbH (Architecture & Planning, 51-200 employees)

Video Reviews

7 videos

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Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

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Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.2
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

SolarWinds Dameware Remote Support (DRS), GoToMyPC, and BeyondTrust Remote Support are common alternatives for TeamViewer.

Reviewers rate Remote Active Directory® management highest, with a score of 9.8.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2496)

Attribute Ratings

Reviews

(126-150 of 483)
Companies can't remove reviews or game the system. Here's why
January 10, 2024

TeamViewer: Streamlining Support with Seamless Remote Access

GB
Gus Braganca
Senior Engineer
VITG (Information Technology & Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is exceptionally well-suited for IT support scenarios where technicians need to remotely access and troubleshoot end-user devices, not to mention its support for various operating systems. Also, TeamViewer's unattended access feature makes it ideal for scheduled system maintenance tasks. On the other hand, while TeamViewer employs strong security measures, extremely sensitive environments may prefer dedicated solutions with more stringent security. TeamViewer is also not suited for areas with unstable or limited internet connectivity.
January 08, 2024

All you need to know about TeamViewer

Verified User
Administrator in Customer Service
E-Learning Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
1. Training or Workshop Orientation on our eLearning System Software. It is a convenient tool to remotely access and where both parties are at the same page and it is the best tool to have for such purpose. Save time and money

2. On the technical support for all our Clients:-
a) Setting up devices connected to System, b) Helping to Solve System Bugs - easy access as I help clear any bugs on our System
c) Chats and Call on TeamViewer saves time and money. I have enjoyed using this tool and still do. I would not trade it for anything now.
January 04, 2024

Save your support team from burnout

ES
Eric Sawyer
Director of Technology
New Hampshire Public Radio (Media Production, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is the best product I have used for supporting WFH and ROBO users. The tech gets more granular control of the end user computer than with competitor products. The support portal is quite good, although there is room for improvement when it comes to grouping computers.
September 22, 2023

Decent remote access solution for your organization

VY
Vishnu Yadav
IT executive
Origin Logistics pvt Ltd (Warehousing, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for almost all types of organizations whether it is small, medium or large scale. Even it is best remote access solution for individual also.
For large organization you can use TeamViewer AD connector to create and set up TeamViewer accounts easily via Active directory. This will help you to save your valuable time.
September 07, 2023

Tool that streamline IT support

Nayan Shah | TrustRadius Reviewer
Nayan Shah
Senior Software Engineer
Rishabh Software (Information Technology & Services, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Since we started using TeamViewer, It's made our support process seamless and super efficient. We used TeamViewer not for IT support only but also we've put TeamViewer to good use for speedy and painless file transfers, especially when we're dealing with those massive gigabyte-sized files. It's been a game-changer, relieving us from the hassle of managing these hefty files. Last but not least, Session recording and monitoring is an additional feature provided by this tool; which is also greatly useful from a future perspective.
August 23, 2023

TeamViewer For the Win!!

Eric Fox | TrustRadius Reviewer
Eric Fox
Technical Support Engineer
viastore SYSTEMS North America (Logistics & Supply Chain, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have a customer that we support that the admin assistant will not allow unattended access, but they are always with the machine when they call in needing assistance. Its very well suited for logging into the client machine when they know you're coming in and you can actually kind of train the customer on how to help themselves. Because they can watch your every move. It can also be beneficial if the customer has trust issues or just simply wants to watch. On the flip side, they can see what you're doing, so if there are any trade secrets you don’t want exposed as you work within a customers database or proprietary program you use, you might not want to use this. Additionally, there is a bit of added pressure when the customer is watching you to make sure you don’t do stupid stuff like fumble your way through a directory or something.
July 18, 2023

Pricey Remote Software with all the Bells and Whistles

Verified User
Manager in Information Technology
Religious Institutions Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer has certainly saved many hour of labor. Being able to reach remote machines, without travel, is a huge plus. However, I don't think it is exclusive to TeamViewer's technology. There are other reputable remote software packages that would afford the same benefits.
July 10, 2023

A platform that helps to educate multiple professionals at once.

Amit Kumar | TrustRadius Reviewer
Amit Kumar
Technology Officer
Wow Detailing Studio (Consumer Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When we train our new employees on how to detail and wash cars, during the training period we take the help of TeamViewer to connect with their computers and show them how to become professionals in the services which we provide and also this is more efficient than training them individually one by one which takes a lot of time and less efficient, now we can do the bulk training together at once but the main issue which we face during training is the physical interaction which highly lacks and make some of the parts of training are difficult to convey and make them understand.
June 30, 2023

TeamViewer is something to have

IC
ian cambra
Network System Administrator
Mission Healthcare (Hospital & Health Care, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
we over 1600+ employees across 7 states and troubleshooting issues with TeamViewer has been very helpful. it it used good for our people out in the field who are working with our clients. it gives us the flexibility to work with our remote users as well
May 10, 2023

TeamViewer annual price increases and limited feature set made me move away

Alexander de Vries | TrustRadius Reviewer
Alexander de Vries
De Vries Managed Services
De Vries MSP (Information Technology & Services, 1-10 employees)
Score 3 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If you use it for internal IT, this might be an ok solution
As an MSP where margins are always under pressure, I can't recommend. It's not as feature rich as other providers and I don't like the annual price increases. To make matters worse. There is a contract cancellation window. If you are too late with cancelling your subscription you are stuck for another year at a higher price
March 29, 2023

"Essential for my work in the home office"

Matias Lopez | TrustRadius Reviewer
Matias Lopez
Project Manager Sr
Grupo TI México (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The ease of use, especially for users who need support. The Team Viewer Quick Support tool is very useful in this situation. Only the most essential details, such as the ID and password that the Administrator needs in order to choose themselves, are provided here. This software doesn't require installation and can be launched directly by the user. Additionally, it is very nice to have the option to brand the Quick Support Tool.
March 08, 2023

Securely control any computer or mobile device remotely

Nabin Poudel | TrustRadius Reviewer
Nabin Poudel
CEO
Curl Labs (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When your client or a team member is stuck due to issues in their computer, TeamViewer is best suited to get access to their computer and fix the problem remotely.
The software is less appropriate when you want to work dedicatedly on a remote computer. It is also not suitable for slow internet and old operating systems.
February 21, 2023

Great tool for remote session

Mohd Nazish | TrustRadius Reviewer
Mohd Nazish
Dynamics 365 CE/CRM - Senior Technical Consultant
Binmile Technologies Private Limited (BMT) (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
When we need to get control from other's systems, then we generally use this tool and this is a very nice tool to have control for the screen-sharing session. Overall we have a great experience with this tool. This tool resolves lots of business problems. Easy to use and smooth.
February 20, 2023

You get what you pay for

Melissa Heck | TrustRadius Reviewer
Melissa Heck
Connecitivity Engineer
Toshiba Business Solutions (Information Technology & Services, 5001-10,000 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
TeamViewer is well suited for people/businesses that do not solely provide remote support to clients. It's a great software for occasional use, but unfortunately it does not have the legs to be a full solution for businesses supporting clients remotely every day, 8 hours a day. Obviously something needs to be done to make it more reliable and robust. I would expect this type of performance for the free version, but the fact that the paid version is this awful is just embarrassing.
February 03, 2023

TeamViewer is the best and secure tool for remote access of desktop or laptop

JJ
Jayant Jagtap
Assistant Professor
Symbiosis institute of technology (Education Management, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
During corona pandemic many faculties were working from home.
They were facing difficulty in installation of softwares on there local machine.
With the use of TeamViewer We were able to get the remote access of the local machine and were able to install the softwares on their system.
Also were able to guide them.
January 30, 2023

Teamviewer User Experience

Verified User
Manager in Information Technology
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
technical support for minor issues specially for those who have several office branches and the same for those who are selling IT devices, commonly it will not only be applied if the main problem is the device and it cant initiate the teamviewer to do a remote access this will really require to have an onsite
January 30, 2023

Excellent remote support application!

Verified User
Program Manager in Information Technology
Computer & Network Security Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is a really good, multi-platform supporting application that is really simple to use for first time users and also a portable application that can be installed within a couple of minutes.

Scenarios where TeamViewer can be used by bad actors to perform cyber attacks and breaches needs to be somehow prevented.
January 30, 2023

Great product for a post Covid world

Joshua Streit | TrustRadius Reviewer
Joshua Streit
Business Systems and Applications Specialist
Okuma Fishing Tackle Corp (Logistics & Supply Chain, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great when working remote, having employees working remote and requiring assistance from IT

Great for giving admin approval for functions while remote or employee remote

Not great when trying to work with multiple people or multiple screens
January 30, 2023

Teamviewer is Irreplaceable Even if computer support is not your primary purpose in life

Verified User
Consultant in Information Technology
Computer Hardware Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When assisting a user with less technical experience, all I need to do is get the user to start Teamviewer and I can take over from there. I can describe what I'm doing or provide verbal assistance and watch as the user implements my instructions. It is far easier for me than either imagining what's on the user's screen or going to visit the user. It is far more successful for the other user than having to figure out how to describe what the user is seeing or waiting until I can visit.
January 18, 2023

TeamViewer - if you can't be trusted in small things, can't be trusted with important things!

Verified User
Administrator in Corporate
Non-profit Organization Management Company, 1-10 employees
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
As a free program, it works wonderfully to access remote computers. But for whatever reason, in my experience, when the company decides you are using it for professional support (even if all of your use is your own computers) you are finished and there is no way to get it changed.
December 23, 2022

The most reputable Remote access support platform

Verified User
Director in Information Technology
Information Technology & Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The best scenario for me about using TeamViewer is for troubleshooting systems and software, so Helpdesk is the key for TeamViewer and I believe since many years ago Microsoft Remote Desktion has been completely replaced by TeamViewer.
I do not use Teamviewer as a platform for meetings because it does not support full functionalities on this issue.
December 09, 2022

TeamViewer is a fast and safe remote management tool designed ever.

Junaid Ghani | TrustRadius Reviewer
Junaid Ghani
System Administrator
Liberty Mills Limited (Textiles, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
TeamViewer provide remote support functions for users , who work from home and manage remote computers in small, medium, and large networks. TeamViewer gives you access to a remote computer, whether the user is in Office or home. Many people are using TeamViewer from last 17 years because you can easily view a remote computer from more than one location. In addition, this program is one of the oldest, fastest and most secure remote control programs that are available on the market today.
December 06, 2022

TeamViewer a product that works well enogh

Wayne Ragusa | TrustRadius Reviewer
Wayne Ragusa
Management Information System Supervisor
UCP of Suffolk (Non-profit Organization Management, 501-1000 employees)
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The software works well enough for a Small shop. Once you grow it becomes too cumbersome to manage. While the software does what it should it does not excel at anything. I think this software is good for a small subset of users less than 50 end users. Keep that in mind
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