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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
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TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
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TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
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TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
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How TeamViewer Differs From Its Competitors

Ease of Implementation

When computers are in need of support that are non-domain joined or are legacy machines lacking documentation TeamViewer is there to save you from a headache! End-users can install the remote agent on their machine without local admin rights with the click of a session-code, created by the admin …
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Security

Simply put, with TeamViewer and their suite of security features we are confident in our cyber-security approach to remote assistance and end-point protection. We never doubt the integrity of a connection or of a report/alert that is received. TeamViewer is used on our sensitive machines that hold …
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Security

Yes. Since a lot of critical data is being maintained in the remote system servers the security of the remote connection was of paramount importance. Hence we had utilizes single sign-on and dual authentication so that only the assigned users were accessing the remote systems. Also, the logs …
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Ease of Implementation

TeamViewer is always designed to be used from any device and OS & Android; but same software versions required on both side to share screen or data. During this Covid-19 pandemic, it really helped out organizations to work remotely.
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Security

We have not taken advantage of these security features as of yet, but it's nice to know that these advanced features are available should we need them in the future.
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Ease of Implementation

It allowed sharing devices remotely to test some behaviors in the development process. If we didn't have any remote access to them, or we didn't test things on several devices, or the company had to buy a lot more devices.
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Premium Support

Their support was good. Except when you try to cancel your renewal of you account or downgrade.
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Evaluation

I would not buy Teamviewer again. In fact I want to cancel it. I called three week before the renewal, but they decided to hate me an other year! And said I needed to cancel by email over a month before. Not happy. Don’t bother with them there are now less expensive options
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Ease of Implementation

You can create a custom install file for TeamViewer. When we have a new PC for a customer that we have a contract with, we just pull their TeamViewer install file and within 2 minutes have it installed and ready to go on their new PC. TeamViewer has been very similar over the years, so there is a …
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Security

We do service with medical facilities and finance companies. Having HIPAA compliance and Two-Factor Authentication has enabled us to continue to use TeamViewer and not feel worried that we are not offering the best service to our customers.
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Ease of Implementation

Implementation on any device helped our organization to adopt its use on the wide range of devices that our organization had purchased for use earlier. This helped in saving the need for purchasing other devices that would be similar but since it is implemented on any device, we just continued its …
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Security

These security features have greatly helped in ensuring that our logging details are very secure and safe. They have also offered privacy to our devices which have ensured that our computers are not hacked or no data or information leaks. Two-factor authentication has ensured that logging into the …
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Ease of Implementation

Implementation on any device enables us to use our personal wide range of devices that each staff finds best to them hence accessing files is possible regardless of which device one is using.
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Security

The security features have enabled us to share files and access our desktops with the maximum security possible hence we are able to protect our files and data.
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Security

These security features help a lot in the organization as we are using this tool with our client it is very important.
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Ease of Implementation

Teamviewer is easy to use once all the devices are synchronised. However, with teamviewer releasing different versions now and then, keeping the synchronisation becomes a big challenge. Also the pricing of this software is really high therefore not a very good solution to our business. Apart from …
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Security

Since teamviewer is not our primary solution, we have not really exploited the security features. The 2FA would be really significant for a business that uses this as their primary solution. For our organisation, we just have exploited the basic features that allow the software function properly
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Ease of Implementation

In my opinion, TeamViewer wastes my time with their aggressive sales and marketing that is an obvious result of an inferior product needing such tactics.
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Ease of Implementation

Very bad experience! Especially using mobile devices. Even on the desktop, it keeps freezing and [has] to disconnect and reconnect.!
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Ease of Implementation

TeamViewer has an easy deployment tool for installation on both server and standalone environments. It's also quite easy to send out install packages for end-users to install, both for immediate quick access and unattended access. Getting started with accessing devices is as easy as installing the …
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Security

The security features are vital to our usage of TeamViewer for remote access. We make sure users don't have access to devices they don't need to have access to and make sure their login methods are secure so the devices they can access aren't breached. We've never had any incidents, and with solid …
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Ease of Implementation

TeamViewer is quick and easy to install on many Windows devices using a .msi file. This makes rolling it out to offer support to many users very quick and easy to do providing that they are all Windows users. TeamViewer is also easy to install on Mac but due to Mac security settings, it requires a …
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Security

These security features did not have a huge impact on our decision to use TeamViewer. They are good features to have and they certainly make security staff feel that our systems are more secure but the average user would not be able to identify any of the security features mentioned above.
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Ease of Implementation

One thing that is true about the app is that it can be set up very quickly and doesn't have a restart demand when installing or upgrading. You can deploy via MSI or direct download.
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Security

We use 2FA only out of those offerings, so I cannot speak to the others, however, unless there is an issue with internet attacks affecting SMS it works as expected every time.
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Ease of Implementation

Fast remote support, almost no delay between computers. Transfer files speed, almost the same as my ISP. The ability to chat/video call between the user and IT member is great, even more, when the phone system is not working. Scheduling meetings with video and phone support. Sharing a desktop for …
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Ease of Implementation

Having the ability to set up remote access in minutes will always be a big plus for any business. Now, security concerns, on the other hand, might raise some doubts about using it.
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Security

It's the bare minimum to use all of these security features when you are given access to one of your environments.
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Ease of Implementation

It helped the organization's employees work from home during the pandemic. Additionally, [TeamViewer] helped them meet the targets and also helped managers see how the team is doing from home, which made productivity better. Since going to the office was a challenge, [TeamViewer] made life easier …
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Security

Having bank security is our major priority and the main aim is to secure our customers' data from frauds. These security features were the ones that led us to move towards this product more. It is secure, fast, user-friendly, and provides a lot of features in addition to the safety it offers.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (420)
    9.2
    92%
  • Over-the-Internet remote session (414)
    8.9
    89%
  • File transfer (403)
    8.5
    85%
  • Instant message (370)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Information Technology
Computer Software Company, 51-200 employees
ES
Ernst Sinnegger
IT Team Manager
Hillebrand Baufirmengruppe Holding GmbH (Architecture & Planning, 51-200 employees)

Video Reviews

7 videos

View Playlist
Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

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Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.2
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

SolarWinds Dameware Remote Support (DRS), GoToMyPC, and BeyondTrust Remote Support are common alternatives for TeamViewer.

Reviewers rate Remote Active Directory® management highest, with a score of 9.8.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2496)

Attribute Ratings

Reviews

(176-200 of 483)
Companies can't remove reviews or game the system. Here's why
July 20, 2022

An innovative & useful tool for remote connections.

Ejaz Hussain | TrustRadius Reviewer
Ejaz Hussain
Senior Analyst
Virtusa (Information Technology & Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is well suited for those situations which demand urgent support to get the services up & running. Be it professionally or for personal use, it always comes in very handy wherein any technician or a person can initiate a remote connection with the intended user to fix their computer related issues virtually.
July 20, 2022

TeamViewer works great

Verified User
Employee in Information Technology
Accounting Company, 51-200 employees
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Your client wants access to a server, but they don't want to utilize Windows RDP. This is a simple method to get them connected. If you want a more secure method when traffic is being blocked then you can probably find a better service to use. If a client comes to you wanting to work from home then you may invest in something a little bit more supported than TeamViewer. LogMeIn for example has a plethora of features to make sure their users feel secure. Plus it is a lot more optimized for the end user. But if they just want to log in and start working then TeamViewer is good software. I've used it for my home computer for over a year and I don't have a lot to complain about. I would say it isn't ideal for MSP unless you have no other form of screen sharing.
July 19, 2022

TeamViewer (Remote Access)

Verified User
General Manager in Information Technology
Non-Profit Organization Management Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If VPN is available and working well, then TeamViewer is not necessarily a better option. It still requires a dedicated computer to VPN to in order to support it or the rest of the network. Ideal for small organizations where costly VPN solutions are not available.

Providing one-on-one computer-computer support is where TeamViewer works well.
The non-commercial option makes it ideal for occasional use.
July 19, 2022

TeamViewer... A Powerful Solution in the age of Remote Workers

Verified User
Administrator in Information Technology
Consumer Goods Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is well suited for Information Technology helpdesk departments that need to remote into machines or servers without being in the same location as the machines. This is a benefit for large organizations that span countries or even the entire world. TeamViewer is less suited for a way to remote monitor an end user as the end user receives a box in the right corner of their screen that lets them know someone is connected and who it is that is connected to their machine. They have the ability to close the connection which at times is a cause for frustration when you are in the middle of working on their computer and they close the connection on you.
July 19, 2022

TeamViewer - The Easy and Secure Remote Access Software of Choice

Tyler Twitchell | TrustRadius Reviewer
Tyler Twitchell
Senior System Engineer
NetDocuments (Computer Software, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When VPNs are not available and remote access to servers or other systems is needed TeamViewer is a great option for its ease of setup and its simplicity for accessing remote systems. The interface is well laid out and with a little time investment becomes simple to navigate. Not really ideally suited for large implementations, but I have only ever used it for accessing a handful of systems.
July 19, 2022

Quality Software

Troy Alcorn | TrustRadius Reviewer
Troy Alcorn
Owner/Operator
Buckeye Computer Services (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The software is better and more flexible than it's competitors. It works really well in a residential environment where the users are not very knowledgeable about computers. The icon is easy to identify and the ability to customize it with your own logo and message is comforting to the end-user.
July 19, 2022

TeamViewer offers a rock solid product at a price that is reasonable.

Nicolas Tenthorey | TrustRadius Reviewer
Nicolas Tenthorey
IT Support Specialist III
West Star Aviation Inc. (Aviation & Aerospace, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer works very well for remotely assisting employees who have the client installed. Easy screen sharing and control make it well suited for a help desk team to perform all essential duties. TeamViewer works well in controlling computers that don't have monitors or peripherals connected. In our case we have several computers mounted to lobby displays, we can easily connect to these computers without RDP interfering with what's displayed on the screens.
July 19, 2022

Simple, Secure, Fast

Verified User
General Manager in Product Management
Construction Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The program allows remote access to your computer so it should only be used by someone you trust. Our IT company gains access to our computers with this program. You cannot work on your computer at the same time as the other party. They control your mouse cursor and use it to perform whatever action is needed. If you move your mouse, it will override their actions.
July 19, 2022

TeamViewer

AP
Ash Patel
Director of IT and Facilities
Trilogy Inc (Health, Wellness and Fitness, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
TeamViewer is well suited for providing remote access to our users that are not physically at locations where we have IT staff in the office. This also includes the rare times when a user experiences computer technical issues outside core work hours. TeamViewer also allows our staff to continue to work remotely during COVID restrictions. Where in the past they would be in the office and have access to local IT staff.
July 01, 2022

The great software for remote support

Verified User
Technician in Information Technology
Information Technology & Services Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
TeamViewer is a very fast-built tool that depends on the network connection Make life easy for IT support people for productivity in the organization I can use the cloud to video chat there are no limitations for file sharing I can adjust the display quality Anyone with basic computer skills can use TeamViewer
June 30, 2022

TeamViewer is a global company. but not the best.

Ho Sung | TrustRadius Reviewer
Ho Sung
Sales Professional
TONGYANG SYSTEMS (Financial Services, 201-500 employees)
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We used remote support (Teamviewer) for our customers. But the customer's PC was secured. In particular, I couldn't install it on that PC. There was no way to solve this problem, and in the end, after paying a lot of time and money, I went to solve the problem. No install is a trend, But Teamviewer is old.
June 23, 2022

Avoid TeamViewer if you just need remote desktop for specified project and limited period of time

Jouni Weckman | TrustRadius Reviewer
Jouni Weckman
Entrepreneur
Weckman Insight (Management Consulting, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
At first freemium worked well. Anyway, some concerns arrived when the pay version was needed and the yearly plan was the only option. And the disaster came when renewal happened after 6 months of no use. There are no monthly plans available. There is no way to get a refund if the renewal has happened. My honest opinion is that majority of TeamViewer users need it just for some limited period of time and this company wants your money more than your respect.
June 17, 2022

Use of TeamViewer

Vitor Mageste | TrustRadius Reviewer
Vitor Mageste
Gerente de produto
Voice Manager (Telecommunications, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
TeamViewer is very suitable for technical support teams that need to help other analysts or even end users within corporations. It can also be used for meetings where you can share content with other users who are participating. Sending files to remote machines. All this safely and reliably with the client always up to date.
June 14, 2022

TeamViewer is OK, but not my favorite

RH
Richard Hogan
Engineering Technician
Hogan's Systems Consulting, LLC (Information Technology & Services, 1-10 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is probably best for the person who simply wants to access his office computer from home or on the road. It also works well for the "one-off" support call, where a customer just wants to temporarily give remote access to his computer to a support person. For an IT support company like mine, where I need to have consistent, reliable connections to and control over many customers' computers, there are better, more affordable solutions available.
June 13, 2022

Simple and Useful

Verified User
Professional in Information Technology
Retail Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer provides convenience in many scenarios you can think of, such as supporting remote users and working remotely. Imagine that you can connect to a system with [the] internet from any platform you want without any problems. On top of that, the user interface is equipped with the tools you will need in many areas.
June 11, 2022

Can be controlled from anywhere if the Internet is connected.

Manuel Hernandez | TrustRadius Reviewer
Manuel Hernandez
Marketing Publicity Manager S,
OCESA (Entertainment, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Instead of visiting and responding to any problems displayed on the computer, it is possible to understand from a remote location if the work cannot be improved without visiting, thus streamlining the activities of the on-site staff. I feel it is convenient for division of labor, such as checking defects, clarifying how to deal with them, and improving efficiency in dealing with them.
June 10, 2022

TeamViewer for a cost effective remote access solution

DM
David Melin
Systems Architect
FTI Consulting (Information Technology & Services, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is most suited for small office footprints where the cost is less expensive than implementing a VPN solution or a Citrix solution. Team Viewer is perfect for small remote offices and offices that have no on-site IT support. In larger offices, a secure VPN or the use of Citrix is more applicable. I also prefer TeamViewer to use a VNC product as it is more secure.
June 10, 2022

A highly efficient and reliable remote desktop solution

Issac Paul | TrustRadius Reviewer
Issac Paul
Officer
TOYOTA TSUSHO INDIA PVT LTD (Automotive, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
TeamViewer is used to access the systems on which Our RPA bots are deployed. It is used extensively to troubleshoot any errors that occurs in the robot exection. Provides connectivity to the remote system in a very secure manner without attended access on the other side of the system. ACCESS IS CONTROLLED via passwords only aware to the admin. Logs of access is available in the log data stored in backend.
May 15, 2022

One of the best tool for remote dekstop services

Ankit Kumar | TrustRadius Reviewer
Ankit Kumar
Senior Business Executive
BankPrep.in (Internet, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is well suited in any case where one wants to remotely access a device. It works great in most the use cases. It is one of the must-have software for employees who are working from home. This might be not suitable for you if you want to access a mobile from another mobile.
May 15, 2022

TeamViewer for a software developer

Verified User
Team Lead in Information Technology
Computer Software Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is very useful for equipment control and remote monitoring of problems, it cannot be used to control mobile devices, this could be a very useful feature that could be included although it has many security and privacy considerations.
May 05, 2022

Great All-In-One solution only if you use it all

Verified User
Team Lead in Professional Services
Information Technology and Services Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is great for traditional support scenarios where an agent needs to double-check information or reproduce the issue from a user perspective. The performance is generally very good with no noticeable lags or freezes. You buy concurrent user licenses so that's definitely a plus on the budget side, compared to named users options.
April 30, 2022

TeamViewer is great for businesses with a remote workforce

Steve Lollar | TrustRadius Reviewer
Steve Lollar
IT Support Specialist II
Nantahala Outdoor Center (Hospitality, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
During COVID, it definitely helped troubleshoot issues with work-from-home users. We could also transfer install .exe of ISO files to deploy software. In some cases, our remote workforce would not have a fast network connection at home. Sometimes TeamViewer would drop the connection, or flat out refuse it.
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