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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
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TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
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TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
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TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
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How TeamViewer Differs From Its Competitors

Ease of Implementation

I did take part in the implementation. We used SCCM to push the software out to our machines. It did go pretty well. The thing that I didn't like was having to create the settings file. We had a few minor issues with that part. But overall, the installation went smoothly. We had to install the …
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Ease of Implementation

9<br>It is very easy to install and implement, I use it both commercially as well as free for use feature personally, it gets implemented very easily and with very little effort anyone can use it.
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Security

It's used for added security especially with TeamViewer's feature to access workstation, this has been leveraged.
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Ease of Implementation

Very satisfied with the product. Implementation was very easy to set up on laptops and computers.There are many different elements present there that provide great flexibility to manage our collaboration and explore the details side of all requirements. In Cloudwerx, we are using TeamViewer for …
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Ease of Implementation

Implementation of TeamViewer at the organization level will be beneficial for the end-users as well as for the related technical support provider in terms of handling and troubleshooting the errors or issues happened on the end-users devices at ease with time saving and efficient way.
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Security

A variety of security features are essentials for my organization in that TeamViewer application administration can manage the access to TeamViewer application licensed features with an efficient way and better visibility on access rights authorization management such as user administration …
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Security

We work with clients in the medical field and being HIPAA compliant is a must. It provides assurances to our clients that we are taking every measure to ensure that their data and devices are protected. The two factors authentication also is an important factor in verifying the identities of our …
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Security

We have clients who keep these standards in very high regard. They actually suggested us to find tools which are HIPAA compliant. We make our staff also undergo HIPAA awareness training every year. The organisation has helped the client to be compliant and gained contracts. This has helped us stay …
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Security

We have taken advantage of TeamViewer's HIPAA compliance. Since we are in the healthcare industry this is a must for all of our software.
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Security

Considering the risks that Remote Access software poses to corporations and private users alike, we are incredibly reliant on TeamViewer's security features, and trusting in their investments in InfoSec.
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Ease of Implementation

Implementation would have been very simple and very easy had we decided to use TeamViewer. Sadly I was not the decision maker on the project and we went with a different product.
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Security

Two-factor authentication provides the most secure way to connect remotely and makes it very convenient to use it. Besides this, we haven't taken advantage of all the other features.
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Security

Having those security features are definitely a must in today's industry, as we are constantly threatened by malicious parties. As a TeamViewer user, I have never felt insecure about using it and that definitely helps the business to thrives with the new Work from home context.
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Ease of Implementation

I would say 9 since the implementation was super easy for our new systems but was had for the legacy systems. I would say TeamViewer works well and is easy to control the newer PC's and other systems but it is difficult to control the old ones. Also since there is updates coming very often its …
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Security

Yes, We used the SSO feature and we made it compatible with HIPAA through TeamViewe. I would really like the way this application works and makes our life easier. Also aligning our security practices with the highest levels of data protection and regulatory requirements.
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Ease of Implementation

The implementation of TeamViewer is simple. It's quite literally a download and go program. With that in mind, I'd rate it a 10 on a scale of 1 to 10. The download takes seconds per computer, and then you are basically ready to start using it right there and then!
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Security

Being that our office is a medical practice, and remoting in to any of our computers could give access to patient files and medical records, security and HIPAA compliance is our top priority when implementing a product like TeamViewer. That said, the security process of logging in remotely via …
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Ease of Implementation

I would give it 9 out of 10 because it integrated well with our existing workflows and systems. We've seen minimal disruption during implementation. Their technical support team assisted throughout so that we didn't face any implementation challenges.
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Security

Some of our clients operate in healthcare and handle sensitive data, using HIPAA-compliant TeamViewer helped us show our commitment to data privacy and security. We've enabled 2FA for all critical accounts, adding another barrier to unauthorized access. Integrating TeamViewer with our existing SSO …
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Ease of Implementation

10 out of 10 satisfied with implementation. It's simple to install. It's simple to use. It is simple to show others how to use. It is simple to connect with clients and get them connected.
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Security

We implemented MFA to protect ourselves and our customers. Two-factor authentication is set up on each user's mobile phone so that security is also observed within the organization. There is no sharing of MFA code as noted in other organizations. In the event of users losing their phones a remote …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (420)
    9.2
    92%
  • Over-the-Internet remote session (414)
    8.9
    89%
  • File transfer (403)
    8.5
    85%
  • Instant message (370)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Information Technology
Computer Software Company, 51-200 employees
ES
Ernst Sinnegger
IT Team Manager
Hillebrand Baufirmengruppe Holding GmbH (Architecture & Planning, 51-200 employees)

Video Reviews

7 videos

View Playlist
Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

View all pricing

Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.3
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

SolarWinds Dameware Remote Support (DRS), GoToMyPC, and BeyondTrust Remote Support are common alternatives for TeamViewer.

Reviewers rate Remote Active Directory® management highest, with a score of 9.8.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2493)

Attribute Ratings

Reviews

(51-75 of 483)
Companies can't remove reviews or game the system. Here's why
January 19, 2024

TeamViewer, its expensive if you want SSO and advanced security

Verified User
C-Level Executive in Information Technology
Financial Services Company, 51-200 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would recommend an alternative product. TeamViewer has become too expensive and lacks SSO on lower cost plans. It is disappointing Teamviewer ended up going in this direction and I think it shows now with its usage dropping off. Especially since Teams and Zoom can offer much of its functionality. Alternatively RMM tools also offer this functionality with the addition of patching and device management.
January 19, 2024

Teamviewer (can't work without it).

Steve Smith | TrustRadius Reviewer
Steve Smith
owner
the pc manager llc (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have it installed on a few clients' Servers, and it's nice to be able to remote in on the weekend and do updates when the office is closed. I also like the feature that allows me thru the web to connect and help a client out when in the field.
January 19, 2024

Great product and well worth the investment.

Verified User
Director in Research & Development
Maritime Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Teamviewer can be a learning curve when it comes to security and passwords. It can take some time to figure out how to keep the password persistent. This is necessary for shared machines. Some companies frown on VNC when using TeamViewer for training activities. This can be a challenge when trainees are dialing in from India.
January 19, 2024

Better than most of the remote management options out there.

NM
Nathan Morgan
IT Technician
SeaQuest LLC (Education Management, 501-1000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Teamviewer is a pretty solid tool and is an industry standard for a reason. Other tools have some features that I have found to be particularly useful, such as Splashtop's ability to drag files from my desktop into the remote session and begin a file transfer, which has been a lifesaver with things like disseminating license keys, updates, and patches for various software art packages and so on and so forth.
January 19, 2024

TeamViewer is a simple and quick solution for remotely supporting computers

Verified User
Administrator in Information Technology
Government Administration Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is well suited for environments where a quick remote session is needed to remotely control the user's desktop. It can transfer files needed to help troubleshoot the remote connection.

TeamViewer is not well-suied for larger issues on the remote computer where additional IT support is needed to fix the issue.
It is also not well-suited for larger issues that require more time since the performance can be laggy.
January 19, 2024

Clean, Simple and Light.

Verified User
Technician in Information Technology
Higher Education Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When users are off traveling for events and things, it has been hugely helpful to assist with issues. It has been smoother to use in that respect than Zoom or Teams. When users ask for something they can use to help their families, this is actually what I suggest due to ease of use and speed.
January 18, 2024

Connect remotely, but at a much higher cost

Verified User
Director in Information Technology
Information Technology & Services Company, 11-50 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is the "name-brand" solution for remote access, and works well for its intended purpose: connecting to the screen of a remote server or workstation. Many years ago, it was an affordable and practical solution. But the company has increased their products to offer more device management tools, and continued to increase the TeamViewer price without offering any meaningful feature improvements. Now, the product is dated and clunky, difficult to use, confusing for end-users, and not as great as it once was.
January 18, 2024

TeamViewer Review

Verified User
Employee in Information Technology
Computer & Network Security Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Yes, TeamViewer is great but I think there still are better and especially safer ways to gain remote access to machines, which use stronger and safer protocols and establishing private connections between hosts. TeamViewer is a great solution however when I use it I always have the feeling of not being absolutely 100% safe.
January 17, 2024

TeamViewer

Verified User
Analyst in Information Technology
Insurance Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
With a high percentage of employees working remotely it makes things much easier to remote in as if you are in front of their machine to troubleshoot any issues they are reporting to the help desk for example. As well as how it handles multiple monitors which most users have at home.
January 17, 2024

Remote assistance with TeamViewer

Verified User
Advisor in Information Technology
Government Administration Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is widly used and new IT staff/suppliers will accept it fast. The usecase is very simple and well toight out. In that it does what it promises very well. The tool is less suited if your company has strict security rules on which 2fa you use or if other remote control tools.
January 17, 2024

TeamViewer comes highly recommended!

Verified User
Employee in Human Resources
Construction Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Based on my experience, TeamViewer is excellent for IT department to remote in to my company laptop to correct any software related issues that may occur especially when I am working remotely. I suppose it would be good for personal computers too if one could find a remote IT servicing person/company.
have also used TeamViewer recently to remote into another computer to show someone how to use another software and it was like I was on my own computer because the connection was so seamless.
TeamViewer is especially useful for people working on computer projects together remotely. TeamViewer brings people together into one workspace.
January 17, 2024

Great tool for organization.

Verified User
Manager in Finance and Accounting
Education Management Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is crucial for our organization, providing rapid IT support. Its quick accessibility streamlines troubleshooting, minimizing downtime. This is pivotal in our dynamic work environment, ensuring seamless collaboration. The platform allows our IT support team to promptly address issues, enhancing operational efficiency. Overall, TeamViewer plays a vital role in maintaining the smooth functioning of our organization by facilitating quick and effective IT assistance.
January 16, 2024

TeamViewer Use for Remote Troubleshooting and Machine Builds.

Verified User
Technician in Information Technology
Research Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is very helpful with remotely troubleshooting customer problems. It is very helpful for running updates software installations, and removals where you don't need to be there in person to work on the PC. It also works well for logging in after we image our customer laptops and have to perform our post-build set-ups of new machines.
January 16, 2024

There is a Team in TeamViewer.

Sérgio Cagica | TrustRadius Reviewer
Sérgio Cagica
Software Engineer
diconium (Program Development, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Remote maintenance on servers and computers on client premises, even for non-tech teams, also makes it easier to troubleshoot complex or challenging problems if you have complete access to the system. Support for IT problems in the company computers, even when not working in the same country.
January 16, 2024

The best ally for remote technical support!

Jose Perri | TrustRadius Reviewer
Jose Perri
Director of Engineering and Product Development
Alarmas Marshall (Electrical & Electronic Manufacturing, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Whether you are part of a small company or perhaps an independent professional in the IT area, you will find TeamViewer an ideal ally to provide support to your clients without the need to leave the comfort of your technical office. The functionalities provided by TeamViewer allow you to optimize your task, reducing operating costs and, as if that were not enough, providing faster solutions to your clients. Although I don't see scenarios where TeanViewer is not an excellent solution, there are clients who, for security or confidentiality reasons, do not allow remote access to their computers.
January 16, 2024

Some of the best remote control functionality for smaller organizations

Verified User
Technician in Information Technology
Religious Institutions Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is excellent for smaller teams (15-50 people) that need to manage common devices like kiosks for maintenance, technical support, or just working on them. The remote control feature is responsive and pretty robust.

I don't think it's well suited for large enterprises where security and flexibility are high priorities.
January 16, 2024

Remote support done smart.

Verified User
Manager in Information Technology
Retail Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In the areas we use it in, remote access and unattended access work very well. With remote access, the end user needs to initiate the connection by starting the program. This process adds a layer of security as employees do not need to worry about someone connecting to their computer without them knowing about it. We used VNC variants in the past, and although they were free, we could not count on them for reliable connectivity and frequently had lockups; we do not experience lockups or dropped connections with TeamViewer.
January 16, 2024

Classic Tool for Remote Support

Verified User
Engineer in Information Technology
Plastics Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Remote Support is made easy.
Temporal access is possible thanks to automatically changing passwords.
Everyone in IT knows it or heard about it.

In the end it is just one tool of many. It's not particularly better, just very common and kind of a standard.

When installing some software on a remote computer classic remote desktop is still the better solution.
January 16, 2024

TeamViewer Makes Sense.

EB
eric berglund
Human Resources MGR/AGM
Hampton Inn & Suites MKE West (Hospitality, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
it's well suited to troubleshooting Guest Service Agent issues as well as Food and Beverage issues. Our systems frequently have connectivity issues or interface problems. TeamViewer is a good way for the more knowledgeable team members to assist those on the ground.
January 16, 2024

TeamViewer

Benjamin Duran | TrustRadius Reviewer
Benjamin Duran
IT Helpdesk Technician
Kansas Law Enforcement Trnng (Education Management, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Overall, TeamViewer is a great program. It has helped us save a lot of time and effort resolving tickets. We now have the ability to support our users no matter where the techs or the users are. It lets us provide better service. Ticket times are shorter, and we get better results on the solution.
January 16, 2024

Easiest Tool For Remote IT Support In A Hardware Setting

Peter Vadelnieks | TrustRadius Reviewer
Peter Vadelnieks
Customer Support and Project Manager
SES-imagotag (Retail, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is perfect for assisting customers if you are a business that has hardware on a customers network. Sometimes issues come up and instead of processing a return immediately, a remote session can quickly resolve an issue and lead to a happy customer experience. TeamViewer is not ideal when a customer is having support issues related to things like log in credentials, confidential banking information, or troubleshooting for handheld devices
January 16, 2024

Seamless Remote Access, Collaboration, and Excellent Performance

Verified User
Consultant in Customer Service
Information Technology & Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TeamViewer is best suited when anyone needs to connect to multiple devices and control unattended from one single device... I use my tablet to control all my Windows and Android devices, I use it unattended due to its security
I have also supported my colleagues over TeamViewer to solve their tech-related issues
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