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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
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TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
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TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
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TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
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How TeamViewer Differs From Its Competitors

Security

We use single sign-on, TFA, HIPAA SOC2 for secured access to client servers. Without these features, the client does not feel secured and this is a practical cause in the world of cyber threats.
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Ease of Implementation

the implementation of team viewer was very fast, no time for adoption. just install it on remote computer and install the assistant version. i think that 10 is the rate that best evaluate team viewer because is very fast and easy, and also the remote user loves it beacause of it's easy to use
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Security

unfortunately we do not use any of these security features. In the future we want to use two factor autentication to avoid fraudolent assistant on the pc of our agents
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Security

This is not applicable to us. We have not needed to use these features. Though, as our customer base is increasingly aware of compliance issues, we will continue to evaluate our necessity for it. We've always tried to keep security in mind in everything we do in our business so we look forward to …
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Security

We have not taken advantage of the single sign on feature. I don’t know how that impact it because I have downloaded the app and I don’t ever have to log in as it always keeps me logged into my account. If it did require me to log out and log back in then that would be helpful.
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Security

Mmmm, I wasn't aware of those features, we usually only use the two factor authenticator, that help us to avoid possible hacker attacks, the only thing is that, if the user doesn't have his phone handy or other way to identify himself, it can be almost impossible to log in.
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Ease of Implementation

I would give TeamViewer an 8.5 as I am really satisfied with the system we use for clients who do not have Teams or need support on their websites also it needs a bit of work to be done to get sound suppression so that the background noise does not get picked up.
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Security

The security features are very helpful to make sure that only the right people get access to the workstation. The two factor authentication and access card features are particularly helpful.
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Ease of Implementation

I implemented my TeamViewer personally and am more than grateful for the support I got that made me even upgrade my license as I initially bought the wrong license but was guided on which license best suited my type of work. The licensing team guided me well, and I am more than satisfied with the …
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Ease of Implementation

TeamViewer is easy to deploy.

The sales process is frustrating I suppose due to the convoluted and expensive licensing process. Why does SSO have to cost so much!

Find an alternative product that doesnt charge a premium for SSO.
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Security

Whilst Teamviewer does tick all the security boxes these are "advanced" security features are overpriced. SSO lacking in lower cost plans. Charging to secure your product seams unfair when its inherently insecure in most most basic and least expensive guise. Our organization has found an …
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Premium Support

Our company has purchased Teamviewer perpetual license and we use it for assisting several of our customers. Teamviewer is one of the best remote supprt application as it is very convenient to use particularly in unattented remote access, file transfers, reconnecting after remote system boot. It …
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Security

I'm a huge fan of the multi-factor authentication. The additional security goes a long way into feeling and being more secure. HIPPA and SOC compliance make sure we stay above board, and we know that we can trust the company. Multifactor is deployed and keeps us IT people from going crazy.
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Ease of Implementation

Unless you pay even more, you are on your own regarding implementation. TeamViewer does provide a support team and documentation, but for small businesses, you should expect to do most of the deployment and implementation yourself.
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Security

TeamViewer's security capabilities are adequate, and we are able to pass security audits because they have always been first to implement better security processes. In practice, their security has become clunky and actually made it difficult to support users. They have rate-limiting on …
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Ease of Implementation

The implementation of TeamViewer was very successful and satisfied my company's necessities. The price was a bit too high for my standards, but it still does the job. Great software to use especially for big organizations since it is well-managed in the software itself. Still, if you're looking …
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Security

It is a great way of securing access to resources, implementing two-factor authentication and the single-sign on is a great feature for simplicity and use for everyday users. I still find that there are better solutions out there but it is a great compromise for the various normal types of uses.
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Security

We use a basic version where we authorize sessions per session. Sometimes we use two factor authentication, but it is not standard.<br><br>Suppliers don't have permanent access to our company resources. All the sessions are started by our IT staff and supervised to comply with company rules.
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Ease of Implementation

I would give the TeamViewer implementation process a 10 because It was a smooth process. Our IT department just loaded out the software to all company computers and we haven’t had any issues with using it. It is all flawless and runs rather smooth.
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Security

We usually use the two factor authentication with TeamViewer which is great to make sure no random person is trying to join our company server. It involves intentional access from employee owner of a specific laptop/desktop and the IT department. We do recommend that employee owner of the specific …
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Security

Security is a hot word currently; millions of hacking attempts are made every day against you, so the usual authentication standards are mandatory, as well as regular updates, and TeamViewer provides it all.
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Ease of Implementation

The implementation of TeamViewer was actually immediate, and it began to be used from day one, as it was a well-known tool, and the technicians were already familiar with its use. If I had to give it a rating, I would give it a nine just because of the cost of its license, which perhaps for our …
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Ease of Implementation

Implementation is very easy - even on the small scale a manual installation is quick to get the computer assigned to the account, and has a big benefit of working behind a NAT/firewall without port forwarding. The UI is pretty self explanatory so IT users required little to no training when …
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Security

As a small organization our security requirements aren't very stringent, but I still appreciate the basics like two-factor authentication which makes me feel a lot more confident that our endpoints are protected against unauthorized control.
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Ease of Implementation

The implementation and startup of Teamviewer were very quick and easy. We could have used it as a cloud-based tool only, but we wanted to utilize the quickstart executable on our computers for ease of use. Once the agent is on the computer and you have the admin side started up, you are ready to go.
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Security

We have not utilized these features as we do have our users start the program when they need help and terminate it at the end of the session. When our admins log into the cloud dashboard, we utilize two-factor authentication, but that is the only time advanced security is used.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (420)
    9.2
    92%
  • Over-the-Internet remote session (414)
    8.9
    89%
  • File transfer (403)
    8.5
    85%
  • Instant message (370)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Information Technology
Computer Software Company, 51-200 employees
ES
Ernst Sinnegger
IT Team Manager
Hillebrand Baufirmengruppe Holding GmbH (Architecture & Planning, 51-200 employees)

Video Reviews

7 videos

View Playlist
Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

View all pricing

Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.2
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

SolarWinds Dameware Remote Support (DRS), GoToMyPC, and BeyondTrust Remote Support are common alternatives for TeamViewer.

Reviewers rate Remote Active Directory® management highest, with a score of 9.8.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2496)

Attribute Ratings

Reviews

(26-50 of 478)
Companies can't remove reviews or game the system. Here's why
January 23, 2024

TeamViewer: Unleashing power of Remote Colloboration

Verified User
Contributor in Engineering
Computer Hardware Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • [Postive Impact] Efficiency improvement: Enabling memebers to work from anywhere and contribute to business objective.
  • [Postive Impact] Cost Saving and Quick Support: Eabling remote access helps in cost savings relating to business expenses and having quick remote support eliminates longer downtime of servers and provide smooth buisness operation
  • [Negative Impact] Security and Stability Issues: Remote access comes with unauthorized secure accessa nd low-bandwith internet causes issues with seemless connection.
January 23, 2024

Secure Remote Access through TeamViewer

Verified User
Employee in Professional Services
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • Average Effective/workable time of a team member has increased because the team member does not to wait for the IT team do the installment of any software and hand the laptop over again.
  • Cost for the alternate laptops have been reduced, since there is less requirement now to handover a backup PC for the employees until the current PC's issue is resolved, if it's software issue.
  • Cost of the transport, electricity and building maintenance, has reduced, since the remote working option for the employees is available with the TeamViewer.
About 2 - 3 months
January 23, 2024

Good for desktop to desktop, but lacks easy web access

Verified User
Administrator in Information Technology
Law Practice Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • Greatly reduced time from issue to resolved issue
  • Frustrating at times that you can't access an online computer -- after an unspecified number of attempts, you are locked out for an unspecified number of minutes. This is incredibly frustrating for users on both ends.
Very short ROI if you don't have any remote access system in place.
January 23, 2024

Core TeamViewer product is excellent, have struggled with Backup

Verified User
Vice-President in Product Management
Education Management Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • Significant utility accessing multiple operating systems
  • Significant utility accessing in-network devices
  • Significant utility accessing off-network devices
We had an immediate benefit from adopting remote access software to streamline support.
January 23, 2024

TeamViewer good for big business and IT solutions, not so much for small business

Verified User
Consultant in Information Technology
Non-profit Organization Management Company, 1-10 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • Saved hundreds of hours having to travel to clients on-site
  • Central management of multiple internal devices streamlined workflow
Straight away, but use alternative product with the same result now.
January 23, 2024

TeamViewer is the best tool for remote access

Verified User
Employee in Product Management
Market Research Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • It helps employees in our organization to save time to get the issues fix rather than going to the office.
  • Because time is saved in all cases, we can spend more of our time on work rather than wasting it, allowing us to give a solution to the client quickly.
  • It also allows us to work remotely and get in touch with anyone without thinking much.
January 22, 2024

TeamViewer - Best Way to Remote Monitor Your Team and Clients

Sharif Shibly Sadique | TrustRadius Reviewer
Sharif Shibly Sadique
Director Strategy and Projects
Ethics Advance Technology Limited (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • TeamViewer saves a lot of time and traveling for our engineers
  • We can provide instant support to our clients which make them happy
  • The feeling of 'always working' can be a negative sentiment for some workers
  • Distributed locations can be covered with minimum human resources
The economic benefit is immediate specially if the company has remotely distributed offices in different geographic locations. For us, we are supporting different districts of Bangladesh from the capital city, Dhaka. Also, we are providing remote assistance to our Dubai office from Bangladesh.
January 22, 2024

a simple way to connect to our customer and agents

Verified User
Administrator in Information Technology
Food & Beverages Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • fast adoption
  • everyone know how to use
  • ease of installation
at this time, we have no ROI, because in past we are using some free app. For sure this team viewer product is better and more secure, but we need time to get a ROI
January 19, 2024

TeamViewer - Excellent for small business

Verified User
Manager in Information Technology
Telecommunications Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • Our travel has decreased significantly, saving a bunch of money but also wear and tear on our fleet vehicles
  • Immediate satisfaction from our customers has greatly increased
  • We now have a significantly higher amount of time available in the office to work on pressing issues.
January 19, 2024

TeamViewer is a lifesaver!

Verified User
Partner in Information Technology
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • we have increased the number of users in our usability testings remotely
  • TeamViewer has improved the remote technical support in our company
  • It has improved by 40% our overall productivity in the last 3 years
It might take around 4 months, when the team gets used to it and starts implementing it appropiately in their different areas such as support, user research, customer service or collaboration
January 19, 2024

TeamViewer for the Win

CG
Christian Gross
Senior Manager, Information Technology
McCormick Taylor, Inc. (Civil Engineering, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • Decrease in travel expenses by not having to require technicians to travel to triage/fix
  • Increase efficiency as technicians can start working on problems immediately
  • End users save time by not having to bring PC into a service center
Almost immediately, once it was deployed we saw significant savings in time for both Technicians and End Users.
January 19, 2024

TeamViewer is a great tool for advanced technical support!

Nick DeJoseph, CTS-D, CTS-I | TrustRadius Reviewer
Nick DeJoseph, CTS-D, CTS-I
Sales Engineer
Bose Professional (Consumer Electronics, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • Saves thousands of dollars in travel costs from not having to go to a remote site.
  • Saves hundreds of hours of phone time because the technical support staff can see what the end user is seeing.
  • Improves the customer experience by more quickly bringing the issues to resolution.
It's used daily, so I'd say right away.
January 19, 2024

My TeamViewer Journey.

Verified User
Consultant in Finance and Accounting
Information Technology & Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • On travel costs, I have reduced traveling to my client drastically, reducing mostly my fuel costs, which are one of my highest day-to-day costs.
  • It has given me an opportunity to offer multiple support to my clients without the need to travel and hence increase my income as I can invoice more clients than I used to.
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