TeamViewer

In our organization, TeamViewer serves as a critical tool for seamless remote support and troubleshooting. By deploying TeamViewer on our users' desktops, we enable efficient and timely resolution of reported issues. This remote access solution significantly reduces downtime, allowing our support team to address technical challenges promptly and provide real-time assistance to users across the organization. Our use case scope extends to various departments and functions, encompassing IT support, software troubleshooting, and system maintenance.

Teamviewer is one of the best remote desktop software, which is the easiest solution for us to do many tasks.
-Control devices remotely
-To avail of required technical support
-Online meetings & Presentation of products
-Session recording
-Transferring of files

I am an IT Helpdesk Support Agent and my role is to Support our Clients that are accessing a special tool called eLearning that they use for training purposes.

With use of the eLearning Software comes along the technical aspects of it. I assist clients via TeamViewer for :

1. Remote Training - demonstration or instructions on how to accessing eLearni g System on both Administrator Site and Training Site. How to register Learnes on System, How to move Learner Departments, how to Print Certificates and how to get started to the System for Amy new User. It is very convenient to demonstrate whilst I take control of the Client's device via TeamViewer to do the training or orientation. It is a job made easier plus I got to record the session for anyone who would like to reference training for the future. I enjoy using TeamViewer App for this reason, it has been one of the most powerful tools and made my day to day job easier for me

2. I use TeamViewer for Technical support. There are technical issues that come along with using our Software. We have to properly check and test if all devices are properly set or prepped and if there are any technical hiccups for Systen failing run I have to troubleshoot the System via TeamViewer. I set up and troubleshoot to ensure that all syntaxes errors are minimized for a smooth run of the system. TeamViewer had become very handy in what I can do by a click or connection away saving more time to travel to be on Site o issues that could have been dealt offsite

My tech team is able to support WFH & ROBO users either with or without the user's involvement, depending on how it is setup. Techs are also able to securely remote into office workstations from home during nights and weekends to check status or troubleshoot issues.

TeamViewer extends the ability of our small team to work from anywhere and support users and applications wherever they are.

3 of the differentiators are, the ability to group computers and allow techs access to only certain groups. Customized install packages that make new installs a breeze and eliminates the need to configure new clients. The ease of use and reliability of the product.

In my opinion, Teamviewer's business model seems be to lure people in with the free account, and then freeze their access when the usage exceeds some arbitrary limit. Reacquiring access requires subscribing for their business license, and the annual fee for this is very pricey (currently CDN $800). I think Teamviewer is also very cut-throat about automatic renewals. Buried in the subscription agreement is a clause providing for automatic annual renewal unless 28 days prior notice is given by the customer. Personally, I think Teamviewer does not warn the customer of an impending renewal, and if the customer tries to cancel the subscription even one day after the automatic renewal date they will insist on payment of the full year's subscription price. Other companies offering similar products take a more relaxed approach to termination. My suggestion is to explore other alternatives that are both cheaper and less predatory.

We are using TeamViewer to support our users remotely. Most of the IT related queries we are solving with the help of TeamViewer. It is helping us to resolve user queries instantly. Instead of visiting users desk physically we able to access their system remotely which is saving our time and helping us to improve our productivity.

In today's world of hybrid and remote work, there's often a pressing demand for quick IT support. The foremost challenge was that our team members were spread out in different locations, which was a bit of a hurdle when we urgently needed IT assistance. Plus, some of our developers work on workspaces, and having a reliable connection to remote servers is an absolute necessity. That's why our IT support team decided to go with TeamViewer, a choice that's made a lot of things easier than imagined.

In my work, we have certain clients that we do not have a VPN into their systems, and in these cases, the preferred method is TeamViewer. Its much more responsive and a bonus feature is that it lets you view both screens if the client has multiple monitors. I have also found this to be a very effective free version as well, but the paid version does offer a few more features. But the simple fact that the name is so well known makes everyone feel comfortable with it. Im very happy with it.

I use TeamViewer for employees that need to work remotely for long periods of time. In addition, I can use TeamViewer to remotely troubleshoot user machines.

TeamViewer is the latest system-sharing software that provides support to our customers belongs from remote locations when they face problems with their car system we use TeamViewer to connect their car's computer to ours and then diagnose the problem in a better way. This saves a lot of time and travel costs for me and my team and also allows us to provide our customers with the best and most convenient service creating a good image of the company also.

we use TeamViewer to remote into our company issue laptops, desktops, cellphones to diagnose, troubleshoot, etc. saves a lot of time and energy for user to be working instead of coming to our offices to look at the issues they are having

As an MSP, we use TeamViewer corporate to provide managed remote support to our customers. We solve technical support issues on windows and mac computers. We do this add-hoc with quick support and managed by installing an agent on the customers computers to provide unattended support. When people have a technical support problem, they can download the executable support file from our website for 1 time support

Both the relatively simple connection with the computer that one wants to access and the incredibly fluid transmission and quick response. I honestly only remembered Team Viewer as a backup plan for remote control of a different PC in case something on a different computer didn't work. But as of late, it is no longer an option for my work from home office – Team Viewer has really taken off in the past few years!Fluid and simple remote control of my business laptop from my stationary computer since I am unable to use a VPN client. The app is most useful when a person is sitting in their home office and experiencing technical difficulties. So, the IT department can easily switch to their own computer and control it remotely in addition to viewing the screen. The program is a waste of time, especially if you have a 27" i Mac in your home office instead of a portable device that can't even be transported to the office.

Our organization is using TeamViewer to help our customers solve their software issues. With its remote control feature, our support team can directly control the client's computer remotely and make necessary fixes. TeamViewer also has made it possible to monitor the work progress of our team and guide them to increase productivity. The software is compatible on macOS, Windows, Linux, and mobile devices. TeamViewer has been the key infrastructure of our organization to improve the reliability and customer satisfaction of our services.

We generally use this tool when we need control from other users during coding and training then we this tool. This tool is a very powerful tool for problem-solving. Sometimes our system admin uses this tool to make changes in our system and to change the configuration of the system. and also this tool is used to resolve the troubleshooting purpose.

I strongly dislike TeamViewer. It does work well (when it isn't down, which is a weekly occurrence) but the fact remains that our company pays for a license with this software and I (and my colleagues) are consistently plagued with issues while trying to use it to do our jobs. I severely miss LogMeIn (the software my company switched to TeamViewer from) as we used it for 4 years without a single issue. It is unacceptable to me how frequently we are all left unable to service our clients because the software is down.

I use TeamViewer to take the remote access of the desktop or laptop.
I also give the control of my desktop and laptop to others using TeamViewer.
TeamViewer is very user-friendly.
It is secure and helped a lot during corona pandemic for remote access of laptop and desktop in my organization.

As a technical support we use to remote our customers devices for troubleshooting. Instead of going onsite which much more costly in our day to day operation. With the teamviewer all our needed access tools are already been provided and suffice to do a technical support anywhere in the region of Philippines

TeamViewer helps our product support team with connecting quickly with end users, customers and internal employees that are facing issues with our product and helps in rapid resolution of open support tickets within SLAs.

The application is lightweight and also has a web-based version for quick/emergency use in critical situations. The support services are very good as well when it comes to response time.

This is a great solution for IT support in a hybrid work world.

With Covid, if I go down so did support, also with users being remote with Covid or because of the Hybrid work model, it created disadvantages with being able to work on a computer while remote.

I am able to now connect to computers from anywhere and assist as if I am onsite. Which is ideal for remote and especially if required Admin approval, as some RDP softwares do not allow for that.

Teamviewer is a highly reliable tool for supporting other computer and phone users. They say a picture is worth a thousand words. Well, the ability to see what another person is seeing on their computer screen or phone and to guide their ability to correct a situation is vital. I use it especially to access my computers when I'm not in the same location. That way, all information on one computer (including the software in use) is available no matter where I'm located. I never find myself wishing it had any additional functionality and I'm pleased with how reliable it has remained during all my years of use.

I have three computers in different locations and have used TeamViewer to move files from one to the other, open documents, update computer files etc. I have been using the free version as all of the work is limited to these three computers, all of which our owned by our mission.
TeamViewer has now limited my account, saying my usage indicates I am using their program for professional support. In my experience, I have tried to contact support but have had no help and so.
I feel, if a company offers a free version of their product then they should make it actually available!
In my opinion, if a company can't be trusted in small things no way should it be trusted it for a large investment.

Sometimes our problems with TeamViewer were about delay or slowness. I mean, when I wanted to transfer some files by TeamViewer, it was transferring my files slowly regardless of a good Internet connection and high speed of my Internet connection. By the way, TeamViewer is one of the best remote access platforms.

We use TeamViewer to easily connect and control our users PC who are not available in the office or working from home. The installation of TeamViewer is very easy and user friendly. With a simple guidance, our users can easily download and install TeamViewer if TeamViewer is not installed on their laptop or PC.

TeamViewer was and is used as a backup form of remote access for our remote users. the reason we have TeamViewer is that we have a lot of users who are not on our Primary network. this allows us to support them wherever they are. It is easy enough for my Engineers to use