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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
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TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
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TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
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TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
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How TeamViewer Differs From Its Competitors

Ease of Implementation

We have virtual meetings which saves us travel time and makes everyone manage their time more efficiently. . Users can log on remotely if they need anything from there PC. Employees support and interact daily, making each other more efficient with their time and being more productive for the …
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Security Perception

The connection with clients is more secure because an SSL connection is established. So when I need to manage a remote client I do not worry to supply to the final user an user and password but I can manage remote client with a simple click. So user do not write password around the office.
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Evaluation

yes, absolutely, teamviewer help me every day in my job for assist customers and user easily and in a easy way. I can helpuser in everywhere and every time they need. So the answare is yes, if I redo the purchasing process, I buy teamviewer again. For me, money well spent.
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Ease of Implementation

This is a unique solution that is very easy to install, TeamViewer has a good interface, in my experience the most valuable feature of TeamViewer is its ease of use and beneficial remote access, how easy access and frequent updates. I found the solution easy to use even for beginners. It is not so …
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Security

The organization is in the process of training with this type of secure method, resilience has been a barrier, however it was expected to prevent user accounts from being compromised, in the previous review we requested double authentication and the new TeamViewer update includes it. This app is …
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Ease of Implementation

It was really easy for us to get setup with Team Viewer. We just downloaded the appropriate file from their downloads page and installed on the target device.

Then it was a case of testing out the access and moving on to the next device. Really simple, really straight forward - didn't need to speak …
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Security

We have implemented MFA authentication. Team Viewer also alerts us when the user is accessing from a device/browser that isn't trusted which is a handy security feature. Our plan doesn't currently include Single Sign On. SOC2 was something we liked as a part of our Vendor Risk Assessment process. …
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Ease of Implementation

Our Windows and OS X systems were both accessible through the use of TeamViewer. Regular staff was able to effortlessly install the product. We were able to put it into action swiftly and affordably. We were able to establish remote access and file transmission rapidly because of this tool.
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Security

These features will be utilized to their fullest potential in order to ensure that unauthorized access to our remote systems that control the servers, as well as RPA bots, will be avoided at all costs, as the data that is used in our organization is required to be kept with a high level of …
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Premium Support

No, we didn't pay for premium support because it isn't what we need right now. Since we've been able to work out our worn, we haven't needed any help from TeamViewer so yet. The service is simple to use and doesn't need a lot of effort to understand.
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Security Perception

Our equipment and organization are already protected by other services, so this is mainly for rapid access and assistance. As a developer, I wish there was a common feature that would allow for remote control of devices, such as a backend connection to a device's registry, disks, and other …
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Evaluation

If we were to do it all over again, I'd definitely repurchase this service. Anyone or any business seeking for the greatest remote connection software should consider using this service, in my opinion. Because it is such a useful tool, remote monitoring should be included as standard, not as an …
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Ease of Implementation

TeamViewer is indeed easy to implement and for the most part, controls are simple. However, we have had some challenges, especially with new users, to get the sound working on a new session. This challenge is made more complicated because, as the host, you don't face the challenge often plus your …
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Security

We don't use TeamViewer to run servers or other systems remotely but more as a collaboration tool. Hence we have not had the need to utilize the TeamViewer security features. However, it does seem that the application is packed with all the security features typically required by IT technical …
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Ease of Implementation

We're able to provide effortless support assistance to the computers and the people who need them at a moments notice. This simplifies the support and troubleshooting process saving time and getting people back on task quickly, which helps us maintain a high level of productivity.
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Security Perception

Remote locking and shut down are very important to have in the event we need to shut out access for security or turn off a computer in the event of a security breach.
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Security

We have implemented two-factor authentication to ensure that no unauthorized access is made. These features ensure we and the clients we use them on have a sense of security and safety. This also ensures that in case unauthorized access was made we will be notified and we can take necessary …
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Ease of Implementation

TeamViewer is easy to implement on any device, but it is not always easy to maintain it because of the versioning issue. As I have said a few times, the feature set is awesome and it works really well for remote support and the only thing stopping it from really being the go-to solution is …
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Security

We have only used it as is behind our firewall and opened only what was needed to allow TeamViewer to function properly. We have not implemented any of the security features other than those that are inherent when you use TeamViewer. If we used it as our primary solution we would certainly be …
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Ease of Implementation

The implementation is easy as you can create a custom link, and MSI file we can deploy using Microsoft System Center Management Console. Also, you are able to personalize to your liking, as in adding devices to specific groups and so on. Another way to gain access and assist is by the end-user …
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Security

Single sign-on (SSO) is only available to the higher tier packages, but we have taken advantage of two-factor authentication for all our admins. We will be moving to TeamViewer Tensor, which will have just about all of the bells and whistles, and we plan on implementing SSO with OKTA Verify going …
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Premium Support

No, we did not purchase premium support as to what our needs are at the moment. We can figure out the issues on our worn, and so far, so good, as we have not yet required any support from TeamViewer. The service is easy to use and not hard to figure out on your own.
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Security Perception

We already use other services to keep our devices and organization secure, so this is more for quick access and support of devices. The feature that I wish was standard would be the monitoring and ability to connect to a device in the backend and modify registry, drives, and other features where I …
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Evaluation

If we had to go through the purchasing process again, yes, I would undoubtedly renew this service again. I recommend this service to anyone or organization looking for the best remote connection software. As previously mentioned, the thing that it is lacking the remote monitoring being a standard …
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Ease of Implementation

For administrators and IT teams, the way to deploy can be accomplished via directory import LDAP and or file import. To add groups or computers is an effortless task once the connector to AD/DS is created. To comply with company protocols and standards, these tools allow no or little human …
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Security

For healthcare or any corporation involved in personally identifiable information, the security feature of SSO makes auditing logins for compliance and HIPAA rules an accomplished task. As an engineer that must undergo penetration testing and annual SOC 1 and 2 controls, TeamViewer provides user …
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Security Perception

The security features have improved greatly with team viewer you cannot add a computer to any group without email approval for new device. This security is geo based as well if your IP changes from the location you started team viewer it will ask for approval via email to approved admin/user …
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Evaluation

I would encourage other admins users etc, to definitely try this out for remote control support for users or servers (unattended mode) it has been a leader for consumer and organizations alike.
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Ease of Implementation

While ease of implementation on any device is a big feature, the understanding behind what the software is actually doing is another thing. But thankfully, TeamViewer's help and support is always on hand and provides the reassurance that everything is safe and secure with the connections that are …
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Security

The security features of TeamViewer, including single sign-on, two factor authentication and HIPAA compliance SOC 2 certification have been the single biggest features that keep us an avid user of TeamViewer. Our customers demand that all connections are secure and they feel reassured by our use …
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Premium Support

We've never had the cause to purchase premium support for TeamViewer. I guess this can be taken as a good sign for us because the product is so good, but we would not be a good source of revenue for the TeamViewer support team. Besides, the online support provided on the TeamViewer website is more …
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Security Perception

The TeamViewer website says the product includes encryption based on 4096 RSA private/public key exchange and AES (256-bit) session encryption. That technology is based on the same standards as https and SSL and meets all of today's standards for security. The key exchange also ensures full …
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Evaluation

Yes, we'd buy Teamview again. Indeed, it is unlikely our business would be as effective with supporting our customers without it. It was an easy purchase to begin with, and we continue to maintain our praise of this well-made and consistently reliable software. We would recommend it to others …
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Evaluation

Yes, if we were planning many training sessions or webinars. TeamViewer is higher priced than other computer sharing programs. For small businesses, we need to watch our costs and use what give us the best bang for our buck.
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Security

No, we have not found the need for these features. Our main core function of teamviewer is to support remote clientelle
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Ease of Implementation

It was practically plug-and-play. It worked from the moment it was installed and all the other features were already integrated into the software. Nothing was complicated to use, but rather worked straight from the moment it was installed. Very thankful none of the features triggered any sort of …
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Security

The Single Sign-on and Two Factor Authentication were really great peace of mind for securing technical data. I and my team members didn't have a use for the HIPAA compliance certification, but it was nice to feel we had a door open for using the software if we ever worked on a Biomedical project
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Ease of Implementation

While TeamViewer is designed to be easy to implement on any device, often, I need to go on-site to load the program or I have to take too much of my time to walk through non-techies. It would be great if TeamViewer offered up just one simple link and easy email directions that could be sent to our …
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Security

TeamViewer's security features allow us to work with organizations that need to be HIPAA compliant and to ensure all of my customers know I am using a product that is safe and secure. This is very important as many of my clients are calling for phishing type problems and they need confirmation …
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Ease of Implementation

TeamViewer's Quick Support option is a huge differentiator in why we chose the product. Not having to roll out a client to all of our computers made it a simple choice to go that route. Outside of this feature, we have installed the full client on some stations and it is also quite easy to push or …
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Security

Because we are using the Quick Support feature in most cases, we have not seen a need to turn on SSO/Single Sign-on for any of our needs. The same rings true for two-factor authentication. In more secure environments I can certainly see how this would be a more pressing requirement.
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Premium Support

We did not purchase Premium support but their standard support is actually quite good. They reply in a timely manner and their responses are always on point and relevant to the question.
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Security Perception

we have sued the encryption feature to keep our traffic secure. it has worked fairly well and I believe it is up to the industry standard as to how well it performs. We also use the unattended security feature which also works great except for when there are programmatic issues when the app stops …
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Evaluation

I would definitely buy Teamviewer again. being the industry standard it makes training other users a breeze as everyone is already used to it. It has a few quirks but overall it is as solid as they come and lean on it on an almost daily basis. Defintely recommended it to anyon considering an …
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Security

They do comply with most security guidelines set by 3rd party organizations. It offers a secure connection that is allowed through most firewalls.
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Ease of Implementation

TeamViewer works well on Android phones and iOS iPad. The feature set is consistent across the devices and the low bandwidth nature of the application allows for use on the road. File transfer is an important feature. Ability to have a set of GPO for easy deployment and customization of TeamViewer …
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Security

Two-factor authentication is ideal and we have activated it for our account. It provides an additional layer of confirmation before login to view and access resources connected to the account.
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Premium Support

We purchased the TeamViewer license after we started using it a lot. The licensed version allowed us to have longer sessions without getting disconnected. This was ideal for server management.
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Ease of Implementation

TeamViewer is very easy to implement on any device. You are able to connect to a remote machine from a phone, tablet or any computer. You are also able to remote control any windows or Linux system flawlessly as if you were sitting at a keyboard, mouse and monitor directly connected to that remote …
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Security

We have not taken advantage of these solutions but we are currently evaluating if we should invest the time into implementing one or more of these security features. We will be looking at the feasibility and costs to implement single sign-on but we may end up going with the two factor …
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Ease of Implementation

The agent install is clean and easy to implement. It would be nice to not have an agent that has to be installed on the target machine, but in order to offer encryption and data security, it is a small price to pay to have the peace of mind that brings. For times when other remote access software …
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Security

We require the highest level of security in our systems and remote access. The high level of security and MFA offered by TeamViewer is one of the big reasons that it works for our organization. The certifications and high attention to the best security practices made the decision easy on using …
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Security Perception

We have used permission based access groups for our managed endpoints to prevent unauthorized outside access. By implementing this access control policy we can selectively allow specific machines to accept connections from agents outside our account.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (420)
    9.2
    92%
  • Over-the-Internet remote session (414)
    8.9
    89%
  • File transfer (403)
    8.5
    85%
  • Instant message (370)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Information Technology
Computer Software Company, 51-200 employees
ES
Ernst Sinnegger
IT Team Manager
Hillebrand Baufirmengruppe Holding GmbH (Architecture & Planning, 51-200 employees)

Video Reviews

7 videos

View Playlist
Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

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Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.2
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

SolarWinds Dameware Remote Support (DRS), GoToMyPC, and BeyondTrust Remote Support are common alternatives for TeamViewer.

Reviewers rate Remote Active Directory® management highest, with a score of 9.8.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2496)

Attribute Ratings

Reviews

(126-150 of 483)
Companies can't remove reviews or game the system. Here's why
January 08, 2024

All you need to know about TeamViewer

Verified User
Administrator in Customer Service
E-Learning Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Demonstration Tool
  • Remote access
  • Sharing tool
  • Record sessions
  • Call and chat
  • Can TeamViewer have an easy access in areas which are challenged on internet. It is not easy to connect when there is unstable connection or slow, thus, causing the delay as well on target work. It pretty much cause some frustration on both parties as we can only wait when connection is at back to re-connect again
  • The free TeamViewer version has limited access to remotely connect to PC or devices. For faithful users, can TeamViewer increase more time of free remote access before a User subscribes for the paid version.
  • The chat or call box or option needs some improvement on its interface. However, everything else is OK
January 04, 2024

Save your support team from burnout

ES
Eric Sawyer
Director of Technology
New Hampshire Public Radio (Media Production, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Custom install packages
  • Allow techs to hear audio from the endpoint computer
  • Chat feature while connected to endpoint
  • Granular security features
  • I would like to see chat highlighted when in use by one of the participants. Often a chat will go unanswered becuse the end user doesn't notice it.
  • More integration features with Microsoft Entra and Device Manager
July 18, 2023

Pricey Remote Software with all the Bells and Whistles

Verified User
Manager in Information Technology
Religious Institutions Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • TeamViewer does a great job reliably connecting.
  • The connection is stable and secure.
  • TeamViewer does a great job with the remote control GUI.
  • The GUI is minimal and not distracting.
  • The GUI speed is robust as well.
  • I like the connection monitor. I can see, at a glance, which machines are online and can be connected to.
  • A few years back, TeamViewer moved to an annual subscription. At the annual price-point, I feel the ROI is reduced.
  • I still have an old perpetual license. TeamViewer makes it difficult to use by not allowing it to connect to machines that have the new client software.
  • TeamViewer can improve upon making their downloads less cumbersome. Their download portal points to their annual subscription software.
July 10, 2023

A platform that helps to educate multiple professionals at once.

Amit Kumar | TrustRadius Reviewer
Amit Kumar
Technology Officer
Wow Detailing Studio (Consumer Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Helps us in doing video conferencing when needed
  • Files can be accessed and shared between different systems
  • All data stored in our highly encrypted for the safety.
  • The connection between different systems can be improved to avoid buffering and lagging while working.
  • If it would have a tool to operate the other person's computer control of the mouse and keyboards then that would have been much better.
  • Some features are quite difficult to locate due to their complex interface
May 10, 2023

TeamViewer annual price increases and limited feature set made me move away

Alexander de Vries | TrustRadius Reviewer
Alexander de Vries
De Vries Managed Services
De Vries MSP (Information Technology & Services, 1-10 employees)
Score 3 out of 10
Vetted Review
Verified User
Pros and Cons
  • Well established brand
  • Connections are typically initiated well
  • Mobile support doesn't come as standard
  • Every year they keep increasing pricing which impacts my profits
  • Hard to reach their technical support
March 29, 2023

"Essential for my work in the home office"

Matias Lopez | TrustRadius Reviewer
Matias Lopez
Project Manager Sr
Grupo TI México (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Pros and Cons
  • I mostly use it to fix computer problems or to get computer problems fixed in the home computer I use for my office.
  • The advantage is that installation is very simple.
  • The IT department can easily switch to your personal computer and not only view the screen, but also remotely control it.
  • Teamviewer is a fantastic program if you need the assistance of a computer expert, for instance, who needs access to your computer to analyze and fix issues.
  • Teamviewer is fantastic for working from anywhere because you don't need to bring your large workstation with you and can continue using it if you don't have a laptop or if you need to access your large workstation's archives while traveling.
March 08, 2023

Securely control any computer or mobile device remotely

Nabin Poudel | TrustRadius Reviewer
Nabin Poudel
CEO
Curl Labs (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Securely control the user interface of a remote computer.
  • Monitor and guide our team members remotely.
  • Increase business revenue by providing remote support services.
  • Boost reliability of our organization.
  • The authorization system of TeamViewer can be made on single click or tap.
  • The user interface can be improved to make it more easier.
  • It can be made more faster.
February 21, 2023

Great tool for remote session

Mohd Nazish | TrustRadius Reviewer
Mohd Nazish
Dynamics 365 CE/CRM - Senior Technical Consultant
Binmile Technologies Private Limited (BMT) (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Pros and Cons
  • Screen sharing session.
  • To get control from other's systems.
  • Also having good audio.
  • Very easy to use.
  • I did not see anything that needs to be improved.
  • Everything is great.
  • As per my experience, It's a great tool.
February 20, 2023

You get what you pay for

Melissa Heck | TrustRadius Reviewer
Melissa Heck
Connecitivity Engineer
Toshiba Business Solutions (Information Technology & Services, 5001-10,000 employees)
Score 1 out of 10
Vetted Review
Verified User
Pros and Cons
  • GUI
  • End-user experience
  • Availability across end points
  • WHY IS IT DOWN ALL THE TIME?
  • TeamViewer experiences outages that affect licensed users at least once a week
  • WHY IS IT ALWAYS DOWN???
January 30, 2023

Excellent remote support application!

Verified User
Program Manager in Information Technology
Computer & Network Security Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Quick application that is easy to use
  • Works on multiple device form factors
  • Secure connection (VPN)
  • Web portal is always accessible to anyone
  • More differentiators from competitor offerings
  • Multifactor authentication
  • Generate reports after use
January 18, 2023

TeamViewer - if you can't be trusted in small things, can't be trusted with important things!

Verified User
Administrator in Corporate
Non-profit Organization Management Company, 1-10 employees
Score 1 out of 10
Vetted Review
Verified User
Pros and Cons
  • TeamViewer allows uncomplicated access to computers in remote locations
  • It works without any problems and allows copying, moving of files
  • TeamViewer also allows you to access all the drives connected to the remote computer. It is a great program
  • It's free for non-commercial use - in my opinion, as long as they don't accuse you of commercial use
  • Offering a way to dispute TeamViewer's decision that a user is using their product for profit
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